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Floor Lead - Retail (Full-time)

MejuriChestnut St, San Francisco
On-site Full-time $23/hr - $26/hr

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Experience Level

Manager

Qualifications

Customer Experience: Lead by example to deliver top-notch customer experiences by training and holding the team accountable to Mejuri’s Steps of Selling. Leadership: Drive personal performance and team engagement to achieve Key Performance Indicators (KPIs). Service Promotion: Ensure a positive customer journey and actively promote our service offerings, including piercing and engraving. KPI Metrics: Monitor and drive OPH, NPS (85% or above), SPH, and conversion rates to ensure sales success.

About the job

Since its inception in 2015, Mejuri has transformed the fine jewelry landscape, moving away from traditional gifting norms to emphasize personal choice and self-expression.

Founded by Noura Sakkijha, a third-generation jeweler, Mejuri operates under the principle that fine jewelry should be an everyday indulgence, free from guilt and reserved for special occasions. It celebrates individuality—your style, your life, your day-to-day moments.

With a robust online presence, a user-friendly app, and a growing retail footprint of over 58 stores globally, Mejuri is committed to responsible sourcing, sustainable practices, and philanthropic endeavors that align with our values and long-term vision.

The Role:

The Floor Lead is a key member of our store leadership team, responsible for driving store success through the maintenance of outstanding customer service, nurturing team development, and ensuring the flawless execution of daily operations. This role requires a strong presence on the sales floor, demonstrating exceptional interpersonal skills while embodying Mejuri’s core values. A natural motivator and collaborative team member, the Floor Lead fosters an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are energetic, adaptable, creative, and results-driven. Join us in reshaping luxury—one customer, one team member, and one extraordinary experience at a time.

About Mejuri

Mejuri is at the forefront of redefining the fine jewelry experience, encouraging self-expression and celebration without the constraints of traditional gift-giving. With a commitment to sustainability and ethical practices, Mejuri is shaping the future of luxury jewelry.

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