About the job
Join a rapidly growing telecommunications leader! We are on the lookout for dynamic Retail Store Managers who are proactive leaders, passionate about driving sales, nurturing high-performing teams, and delivering exceptional customer experiences.
We provide a competitive base salary ranging from $55,000 to $65,000, alongside an annual commission potential of $24,000 to $30,000, and a clear career advancement path supported by our premier leadership training and development initiatives.
About Us
As a fast-expanding branded partner in the telecommunications sector, we operate under various brands across 15 states, aiming to establish over 200 retail locations nationwide.
Our dedicated teams connect residential customers with essential services, including high-speed internet, mobile, video, and voice solutions.
Your Role
As a Floating Retail Store Manager, your primary focus will be to enhance store performance, mentor and develop your team, and ensure that every customer departs with the optimal connectivity solutions tailored to their needs.
Key Responsibilities
Store Leadership & Operations
· Manage all facets of daily store operations, encompassing merchandising, inventory oversight, product launches, and financial management.
· Travel to various store locations within a 35-mile radius (reliable transportation is a must).
· Implement best practices for product placement, promotions, and customer engagement to achieve and surpass revenue targets.
· Ensure adherence to company policies regarding cash handling, inventory control, and operational audits.
Sales & Business Growth
· Lead your team to consistently meet and exceed sales targets through effective selling strategies, upselling, and cross-selling across all Optimum product lines.
· Assess store performance data to identify trends, address opportunities, and maximize growth potential.
· Collaborate with marketing teams to facilitate local events, promotions, and seasonal campaigns.
Team Management & Development
· Recruit, train, and develop a high-caliber sales team.
· Conduct frequent coaching sessions, performance evaluations, and skills development workshops.
· Promote a collaborative, performance-driven culture emphasizing accountability and recognition.
Customer Experience Excellence
· Uphold high standards for customer satisfaction, including achieving Net Promoter Score (NPS) objectives.
· Swiftly and effectively resolve escalated customer issues.
· Ensure all team members are well-informed about the latest products, promotions, and technological advancements.

