About the job
Join LemFi, a Series B financial technology company, as we revolutionize the way the Global South engages with financial services.
At LemFi, we believe that relocating to a new country should not equate to starting from scratch. Our diverse team of over 400 professionals across 20+ countries is dedicated to creating a financial ecosystem that empowers immigrants to maintain connections, build stability, and grow wealth, regardless of their origins or current locations.
What began as a solution for swift, cost-effective remittances has evolved into a comprehensive platform offering multi-currency accounts, payments, credit options, and long-term financial growth.
With millions of users worldwide, we handle over $1B in monthly transactions across more than 30 countries, proving that financial opportunities know no borders.
Your Role
As the Financial Crime Operations Manager, you will be pivotal in steering LemFi’s Financial Crime Operations. Your primary responsibilities will include leading investigations, streamlining processes, and enhancing operational efficiency to safeguard our customers while ensuring strict regulatory compliance.
You will not merely oversee operations; you will design and optimize workflows, implement data-driven enhancements, and lead a high-performing team committed to preventing financial crime without sacrificing the user experience.
Your Contributions
Team Leadership: Mentor and manage the Financial Crime Operations team, overseeing investigations, unblocks, and performance metrics.
Operational Excellence: Own and drive key performance indicators (KPIs) such as Time-to-Unblock, investigation turnaround, and QA accuracy, ensuring reliable and efficient workflows.
Process Optimization: Maintain and enhance SOPs, quality assurance processes, and operational dashboards, identifying and rectifying inefficiencies through data insights.
Cross-Team Collaboration: Work closely with Product teams to refine rules and unblock experiments, and with Compliance and the MLRO on escalations, SARs, and regulatory reporting.
Data Insights: Generate actionable insights on false positives, alert quality, and investigation trends to continuously enhance financial crime operations.
Stakeholder Engagement: Manage communications with banking partners and law enforcement to ensure timely and high-quality responses within SLA.

