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Field Support Representative at DSI Systems | Sacramento, CA

DSI Systems Inc.Sacramento, California, United States
On-site Full-time $73K/yr - $73K/yr

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Experience Level

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Qualifications

Key Responsibilities:Perform daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T. Observe and provide constructive feedback on seller interactions and customer engagement. Foster strong relationships with store management and retail associates. Support and train store staff in AT&T product knowledge and customer experience best practices. Ensure that merchandising standards are met, including AT&T signage, displays, and inventory placement. Utilize mobile field tools to monitor and report on store conditions, inventory, and promotional execution. Identify and escalate operational issues, customer experience gaps, or training needs to leadership. Engage in territory planning, route optimization, and adjust visit frequency based on store performance. Participate in regional team calls, training sessions, and field events as needed. Ensure that merchandising standards are current and align with plan-o-grams and promotional offerings. Manage all program logistics in coordination with DSI and AT&T. Complete various administrative responsibilities in a timely manner. Collaborate effectively with colleagues to ensure project success. Additional Expectations:Adhere to supplier policies and procedures. Visit a minimum of 5 stores per day. Act as a role model within and outside the supplier community. Maintain a positive and respectful attitude. Consistently report to work on time and in a professional manner.

About the job

Field Support Representative

At DSI Systems Inc., we are actively seeking a dedicated Field Support Representative to join our dynamic team. This pivotal role focuses on ensuring top-tier retail execution across various AT&T locations. Your primary responsibilities will include conducting daily in-store visits, upholding brand standards for AT&T, supporting retail staff, and gathering valuable field-level insights. As an ambassador of the AT&T brand, you will play a crucial part in driving operational excellence and enhancing customer readiness.

Our culture at DSI Systems is rooted in teamwork, accountability, and a commitment to field excellence. We empower our Field Support Representatives to establish strong relationships with store management, deliver outstanding customer experiences, and maintain the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

Annual base salary of $73,000, with the potential to earn a bonus of up to $20,000.

About DSI Systems Inc.

DSI Systems Inc. is a leading provider of retail solutions, dedicated to delivering high-quality support and execution for major brands like AT&T. Our commitment to teamwork and accountability fosters an environment where our employees can thrive and succeed in their roles.

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