Field Support Associate

Join our dynamic team as a Technical Support Engineer at Procom Services in Dallas, where you will play a crucial role in delivering exceptional technical support to our clients. Your expertise will ensure that our systems run smoothly and our customers receive timely solutions to their technical challenges.

Join our dynamic team at Teltonika Networks as a Pre-Sales Technical Support Engineer based in Dallas, Texas. In this pivotal role, you will act as a vital technical advisor throughout the sales process, collaborating closely with both our internal teams and prospective clients to create, present, and validate customized connectivity solutions.Your expertise will bridge the gap between customer needs and Teltonika Networks’ technical offerings, fostering successful solution adoption and ensuring exceptional customer satisfaction.Our Networking Solutions Business Unit specializes in the development and manufacturing of industrial and enterprise connectivity equipment, encompassing routers, switches, gateways, and modems. Our solutions empower critical applications in the Industry 4.0, Smart City, and Green Energy sectors.This role is perfect for a technically adept professional who thrives on merging engineering knowledge with customer interaction in a rapidly expanding global IoT environment.Key Responsibilities:Serve as a technical pre-sales advisor, assisting the sales team with customer interactions, solution design, and deal qualification.Engage in client-facing activities for about 50% of your time, including meetings, presentations, demonstrations, and workshops.Willingness to travel up to 50% to client sites, partner venues, and industry-related events.Consult with clients and internal stakeholders on device and solution-related technical subjects.Design and propose comprehensive IoT and networking solutions tailored to customer specifications.Deliver technical presentations, product demonstrations, and proof-of-concept (PoC) deployments.Assist in the integration of Teltonika Networks products within customer environments by providing hands-on support.Collaborate with sales, product management, and R&D teams to ensure solutions meet market demands.Identify customer challenges and proactively suggest optimized technical solutions.Prepare and maintain technical documentation, proposals, and solution architectures.Conduct training sessions and workshops for clients, partners, and internal teams.Troubleshoot and resolve technical challenges during pre-sales and pilot phases.Act as a liaison between customers and Teltonika Networks R&D for complex technical requirements.Work directly with Linux-based systems, industrial protocols, networking technologies, and third-party integrations.

Aurora Innovation seeks a Technical Support Manager specializing in Vehicle Reliability Engineering for its Dallas, Texas location. This leadership role guides the technical support team, aiming to uphold strong service standards for clients. Role overview The Technical Support Manager oversees daily operations within the technical support group. The focus centers on addressing client needs and applying engineering solutions to improve the reliability of vehicles in the field. Key responsibilities Lead and mentor the technical support team Work closely with clients to resolve technical issues Apply engineering practices to enhance vehicle reliability Location This position is based in Dallas, Texas.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

This position is hybrid, requiring 3 days in our Plano office. As a Senior Technical Solutions Engineer at Databricks, you will play a crucial role in delivering technical support for challenges related to the Databricks Platform. You will guide customers through their Databricks journey, equipping them with the knowledge necessary to maximize value and achieve their strategic objectives using our products. From addressing foundational technical inquiries to navigating complex architectural challenges across the Big Data landscape, customers will rely on your expertise. You will report directly to the Senior Manager of Technical Solutions. Your Impact: Troubleshoot and resolve intricate customer issues associated with the Databricks platform. Offer best practice support for tailored solutions crafted by Databricks customers. Provide recommendations to enhance performance within customer-specific environments. Assist with challenges related to third-party integrations within the Databricks ecosystem. Collaborate with engineering and escalation teams to ensure customer issues and requests are addressed promptly. Contribute to the development and upkeep of company documentation and knowledge resources. Actively advocate for customer needs. Enhance your expertise in AWS/Azure and the Databricks platform through continuous learning and internal training programs. Participate in on-call rotations during weekends and weekdays.

Job Description:Are you passionate about technology and eager to embark on a fulfilling career in technical support? NoGigiddy is on the lookout for motivated and tech-savvy individuals to join our team as Technical Support Specialists. In this exciting entry-level role, you will be the primary point of contact for our users, delivering exceptional technical assistance and ensuring a positive user experience.Responsibilities:Timely and professional response to technical inquiries via chat, email, and phone.Diagnosing and troubleshooting both software and hardware issues effectively.Providing step-by-step guidance to help users resolve technical problems.Assisting users in navigating our platform and maximizing its features.Maintaining high customer satisfaction through effective communication and problem-solving skills.Collaborating with team members to enhance support processes and user experience.Documenting and escalating complex technical issues to the relevant departments when needed.Participating in training sessions to stay informed about product knowledge and best practices in technical support.

Resultant is seeking a Technical Support Specialist to join the MS_Service Delivery Team in Dallas, TX. This hybrid role combines onsite and remote work, serving as the first point of contact for clients facing technical challenges. Role overview This position focuses on supporting clients by addressing a variety of technical issues. The goal is to provide prompt and effective solutions, ensuring each client receives clear and helpful service. What you will do Respond to client inquiries and troubleshoot technical problems as they arise Deliver clear, helpful customer service during each interaction Collaborate with the IT team to resolve issues and improve support processes Help maintain strong client relationships by supporting high satisfaction levels Requirements Comfort working with clients from a range of backgrounds Strong problem-solving and communication skills Ability to collaborate with IT and service delivery teams This hybrid position requires regular presence in Dallas, TX, with both onsite and remote responsibilities.

Join Semperis, where our mission is to be a Force for Good, starting with creating an exceptional workplace. We believe that when our employees feel appreciated, supported, and empowered, they perform at their best. That's why we prioritize an employee experience centered around purpose, growth, and balance. Semperis has earned recognition as one of America's Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and has received multiple Inc. Best Workplace awards.Position OverviewWe are seeking a skilled Technical Enablement Engineer to bolster our technical enablement initiatives. You will be responsible for the development and management of our hands-on lab ecosystem for Semperis products (including DSP, ADFR, DRET, Lightning, Ready1, and Migrator). In addition, you will coordinate internal technical enablement sessions for our global workforce, acting as a key individual contributor within our Global Technical Enablement team.You will collaborate closely with Product, Engineering, Technical Delivery, Pre-Sales, and Partner teams to translate product capabilities and real-world deployment patterns into high-fidelity, validated lab experiences that can be measured and governed at scale.Key ResponsibilitiesHands-On LabsOversee the processes for our hands-on lab environment within Technical Enablement for all Semperis products.Design scalable, repeatable multi-tenant lab topologies that replicate real-world enterprise identity environments and common customer deployment patterns.Lead the technical implementation and configuration of our lab delivery platform (e.g., Skillable or similar), including necessary integrations, templates, and automation to support complex scenarios and validation logic.Establish and uphold standards for network, identity, security, and data configurations within labs to ensure consistency and repeatability.Collaborate with Product and Engineering to keep labs aligned with new releases, features, and architectural changes across DSP, ADFR, DRET, Lightning, Ready1, and future offerings.Lab Content & Scenario DesignWork alongside subject matter experts to design scenario-based labs that reflect real-world use cases.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Technician. In this pivotal role, you will be responsible for providing exceptional technical support and ensuring the seamless operation of computer systems and networks for our clients. Your expertise will help resolve issues efficiently while enhancing user experience and satisfaction.

Join our dynamic team as a Deskside Support Technician in Dallas, where you will play a crucial role in providing on-site support to our clients. Your expertise will ensure that all technical issues are resolved quickly and efficiently, maintaining high levels of user satisfaction.Responsibilities include troubleshooting hardware and software issues, assisting users with technical problems, and collaborating with IT teams to implement solutions. The ideal candidate will have a strong customer service orientation and a passion for technology.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

We are seeking a dedicated and tech-savvy Deskside Support Specialist to join our team in Dallas. In this role, you will be responsible for providing exceptional technical support and assistance to our clients, ensuring their IT systems are running smoothly. You will troubleshoot hardware and software issues, assist with installations, and provide on-site support to enhance user experience.If you have a passion for technology and a desire to help others, we want to hear from you!

Join our team as a Deskside Support Technician where you will play a crucial role in providing exceptional technical support to our clients. Your responsibilities will include troubleshooting hardware and software issues, assisting users with technical inquiries, and ensuring that all systems are running smoothly. We are looking for a tech-savvy individual who is passionate about technology and has great communication skills.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist! In this essential role, you will provide on-site technical support to end-users, ensuring their computing needs are met efficiently and effectively. Your expertise will help minimize downtime and enhance productivity within the organization.

AECOM is seeking a Senior Structural Engineer - Technical Lead to join our dynamic team in Dallas, TX. As a key contributor, you will leverage your extensive experience in structural engineering to lead technical projects and ensure the highest standards of quality and innovation. You will work collaboratively with multi-disciplinary teams to deliver effective engineering solutions that meet client needs and project specifications.

Join our dynamic team at 360 IT Professionals as a VitalSuite Support Engineer. This remote role is ideal for passionate individuals who are eager to leverage their skills in supporting our innovative VitalSuite platform. You will work closely with clients to troubleshoot issues, provide solutions, and ensure seamless operation of our services.If you are looking for a chance to advance your career in a supportive environment, apply today!

The Aviation Engineering Technical Practice Leader for the Americas will report directly to the Americas Aviation Lead, focusing on driving the growth of the aviation engineering practice. This role is ideal for an ambitious leader eager to enhance delivery quality and technical capabilities, while leveraging cross-business line resources and advocating for AECOM as a leader in the industry. The successful candidate will possess extensive connections within commercial airport facilities and will thrive in a collaborative environment with clients, federal, state, and municipal officials, industry associations, technical leaders, and project specialists.This position offers flexibility, allowing for remote work with travel as necessary.Core ResponsibilitiesPractice Growth and SalesDrive the growth and strategic direction of AECOM’s aviation services across the Americas. Collaborate with Regional Aviation Market Sector Leads, the Global Aviation team, and Regional Aviation Division Managers to enhance service delivery.Engage with various business lines and market sector leaders to foster strategic business growth, supporting aviation capture managers in securing major engineering projects.Build and maintain strong relationships with clients, teaming partners, industry groups, and stakeholders in the aviation sector, acting as a key ambassador for AECOM.Utilize technical expertise to contribute to the development of capture plans that align with business development strategies and technical capabilities.Additional Responsibilities Include:Facilitate national collaboration with Aviation Planning, B+P, Construction Management, and other business lines for aviation civil engineering services.Develop and execute national strategies for aviation civil engineering projects in alignment with organizational goals, industry trends, and regulatory requirements.Assemble and structure technical delivery teams with the necessary skills for effective project execution.Identify and recruit key industry talent to fulfill market strategy needs.Enhance existing strategies to drive organizational growth across the Americas aviation market.Advise leadership on resource capabilities that facilitate market expansion and enhance geographic reach.Identify resource gaps that hinder growth and develop strategies to address them.

Manage the increasing information demands of our clients effectively.Act as a senior technical resource and advocate for customer needs.Engage with business clients through phone and written communication to address technical inquiries and issues related to Web Services.Deliver top-tier support for technical challenges involving .NET Enterprise Services (Serviced Components), System Transactions, ASP.NET Web Services applications, and UDDI applications.Handle various technologies such as Web Services Enhancements (WSE), DTC, IActiveScript, XML Serialization, WCF (Windows Communication Foundation), WIF (Windows Identity Foundation), and Windows Workflow Foundation, alongside .COM/DCOM/OLE/COM+/COM Interop and .NET remoting issues.Provide high-level support for any .NET class within System.Runtime.Remoting or an interface or API listed in MSDN under Platform SDK\Component Services\COM.

Join our innovative team as a Networking and IoT Engineering Specialist based in Irving, Texas (USA). In this pivotal role, you will collaborate closely with internal teams and clients to deliver technical expertise, tackle intricate networking challenges, and facilitate the integration of Teltonika Networks products into tailored customer solutions.Teltonika’s networking solutions division is at the forefront of developing and manufacturing cutting-edge industrial and enterprise connectivity devices, including routers, switches, gateways, and modems. Our advanced networking solutions cater to clients across diverse sectors including Industry 4.0, Smart Cities, and Renewable Energy.At Teltonika, we provide a dynamic environment for technically adept specialists to enhance their skill sets, engage with state-of-the-art networking technologies, and progress their careers within a rapidly growing global IoT organization.