About the job
We are looking for a dedicated and skilled Field Service Technician to become part of our Hagglunds division at our Cardiff, NSW branch. In this dynamic role, you will be instrumental in providing exceptional support to our diverse clientele across various industries. Your responsibilities will include addressing service requests, diagnosing faults, and overseeing the installation and maintenance of Bosch Rexroth Hagglunds hydraulic drive systems. With your technical acumen, problem-solving skills, and commitment to customer satisfaction, you will ensure safe, efficient, and high-quality outcomes that enhance customer experiences and contribute to our ongoing success in the aftermarket sector.
Key Responsibilities:
- Respond promptly and professionally to customer service and breakdown requests, executing on-site inspections, repairs, and system tests to minimize downtime and maximize equipment reliability.
- Manage the installation, commissioning, and upgrading of large hydraulic drive systems and related equipment, adhering strictly to safety and quality standards.
- Conduct in-depth fault-finding and troubleshooting of hydraulic systems, including thorough product analysis, testing, and the preparation of detailed service reports.
- Serve as a trusted technical advisor by maintaining consistent communication with customers, delivering customized solutions, spotting further repair or spare parts opportunities, and preparing service quotations.
- Upload and manage all pertinent service documents, including service reports, vendor quotes, and delivery dockets, ensuring quality control through meticulous record-keeping.
- Oversee the procurement, assembly, and installation of components, performing necessary follow-up tests while upholding customer confidentiality and representing the Bosch Rexroth brand with professionalism.

