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Field Service Solutions Technician

AMP SortationLouisville, Colorado; Remote, United States
Remote Full-time $31K/yr - $36K/yr

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess:Strong technical background in field service or a related area. Excellent problem-solving skills and customer service orientation. Ability to travel extensively (up to 75% of the time) and work on-call as needed. Effective communication skills, both verbal and written. A proactive approach to service and continuous improvement.

About the job

At AMP, we are revolutionizing the recycling industry by utilizing AI-driven sortation technologies to enhance waste management and maximize resource recovery. Our innovative approach empowers leaders in waste and recycling to significantly lower labor expenses, boost operational efficiency, and ensure reliable service delivery. With numerous deployments across North America, Asia, and Europe, our cutting-edge technology is transforming the economics of recycling.

Recognized as one of Colorado's top workplaces by the Denver Post and BuiltIn Colorado, AMP is headquartered in Louisville, Colorado, with additional opportunities in Atlanta, Cleveland, Portsmouth, Virginia, and Europe. We are dedicated to fostering an environment that nurtures passionate individuals who want to make a meaningful impact. We welcome unconventional thinkers to join us in our mission for a waste-free world. At AMP, your contributions matter and can drive real change. Backed by elite investors and honored as the North American Cleantech Company of the Year, we continuously strive for operational excellence through innovation and collaboration. Discover more at AMPSortation.com.

AMP is in search of a Field Service Solutions Technician to join our team, reporting to the Senior Manager of Customer Success. While we prefer candidates to work on-site at our Louisville, Colorado headquarters, we also welcome applicants for remote positions.

As the first point of contact for AMP customers seeking assistance with our products or services, you will play a crucial role in delivering exceptional service and improving our proactive support capabilities. Expect approximately 75% travel and occasional on-call duties to help our clients with equipment installation, maintenance, troubleshooting, and repairs.

As our Field Service Solutions Technician, your responsibilities will include:

  • Providing exceptional remote and onsite customer support and equipment repairs.
  • Going beyond problem-solving to ensure customers derive maximum value from their assets.
  • Independently managing your specific portfolio of customer performance.
  • Acting as a primary contact for customers, understanding their needs, and resolving issues promptly.
  • Training customers on performing routine repairs, conducting necessary maintenance, and self-diagnosing system issues.
  • Completing trip reports and site visit documentation accurately.

About AMP Sortation

AMP Sortation is a leader in AI-powered sorting solutions aimed at modernizing recycling infrastructures worldwide. We provide transformative technology that enhances resource recovery and operational efficiency in waste management, ensuring a sustainable future.

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