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Field Service Engineer - Remote Opportunity

SPT LabtechRemote — Birmingham, England, United Kingdom
Remote Full-time

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Key Responsibilities:Conduct field service tasks including on-site installations, preventative maintenance, and repairs. Ensure high customer satisfaction through prompt, clear communication and exceptional service delivery. Be ready to travel at short notice to assist fellow Field Service Engineers as required. Timely completion of all necessary documentation. Report any product quality issues to the appropriate channels. Work in close collaboration with the Sales team and Field Applications Specialists. Execute core responsibilities efficiently while meeting performance KPIs. Skills & Attributes:Strong electro-mechanical troubleshooting skills. Excellent communication and customer service abilities. Proactive and solution-oriented approach to problem-solving.

About the job

Join the dynamic team at SPT Labtech as we expand our operations across an innovative portfolio. We are looking for an enthusiastic and hands-on Field Service Engineer with robust electro-mechanical troubleshooting abilities, ideally located in the UK, preferably around the London, Cambridge, or Oxford areas.

In this pivotal role, you will provide outstanding service support, collaborating closely with the Service and Support Scheduler to prioritize and perform emergency repairs, preventative maintenance, and installations with precision. This role demands exceptional customer service skills and a proactive, solutions-oriented mindset.

Your primary focus will be on the UK and mainland Europe, with occasional international travel expected. Prepare for approximately 10–12 days of overnight travel each month; proximity to a major airport is a plus.

This is a fantastic opportunity to engage with a diverse range of innovative products, offering a dynamic workload that is perfect for someone who thrives in a fast-paced environment and seeks a challenging, impactful role.

About SPT Labtech

About SPT Labtech:Located in Cambridge, SPT Labtech is dedicated to revolutionizing scientific workflows. For decades, our team of expert scientists, engineers, and innovators has been providing cutting-edge solutions for liquid handling, sample preparation, and sample management, aiming to accelerate research and enhance human health. We prioritize building collaborative relationships with our customers, ensuring we deliver personalized experiences tailored to real-world laboratory challenges. Ready to make a significant impact? Join us!

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