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Field Operations Specialist

RAPPChicago - RAPP
On-site Full-time $70K/yr - $89K/yr

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Key Responsibilities:Develop and nurture positive relationships with new and existing dealer clients. Conduct up to three one-hour dealership consultations daily, delivering data analysis and tailored marketing strategies. Assist clients in selecting optimal marketing offers and creative options. Address billing questions and provide exceptional customer service throughout all interactions.

About the job

Join RAPP as a Field Operations Specialist in our award-winning Account Leadership team!

ABOUT US:

At RAPP, we are leaders in driving growth through precision and empathy on a global scale. As a next-generation precision marketing agency, we harness the power of data, creativity, technology, and human understanding to fuel our clients' success. We embrace individuality in our marketing solutions and workplace, advocating for approaches that resonate with each person's unique needs and aspirations.

We are committed to fostering an inclusive and supportive environment that prioritizes personal well-being.

OUR APPROACH:

Our fearless superconnectors create value from personal brand experiences by focusing on connected data, content, and decision-making. Our data analysts pinpoint who the customer is, our strategists uncover their desires, and our award-winning technologists and creatives ensure authentic customer connections for our clients. As part of Omnicom’s Precision Marketing Group, RAPP is a diverse team of over 2,000 professionals across more than 15 global markets.

YOUR ROLE:

The Field Operations Specialist (FOS) will manage specific OEM automotive fixed operations clients within an assigned territory, focusing on client satisfaction, customer retention, enhancing marketing performance, and selling innovative solutions. As the face of our brand, you will conduct daily, in-person after-sales marketing consultations. You will oversee all client interactions, including marketing consultations, data analysis, offer selection, creative options, billing inquiries, and more.

This role requires significant travel, with up to 75% dedicated to in-person consultations each month. Key attributes for success include the ability to work independently, sociability, a strong customer focus, resilience, and adaptability in various situations. You must be highly organized, communicate effectively, and maintain a positive demeanor. Building relationships and becoming a trusted advisor while promoting dealership partnerships will be central to your success.

Prepare to collaborate with one of the most prestigious and respected automotive brands and dealer networks in the world.

About RAPP

RAPP is a leading global marketing agency that leverages data and creativity to drive growth. We believe in empowering individuals and fostering authentic connections through personalized marketing strategies.

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