About the job
Lyra Technology Group is on the lookout for a dedicated Field Network Technician to join our esteemed operating company, Pact-One Solutions. In this pivotal role, you will engage directly with our clients at their locations, ensuring the delivery of high-quality network services. Your responsibilities will include tackling challenging network projects, collaborating with cross-functional teams to resolve client issues, and fostering positive and professional relationships with clients.
About Lyra Technology Group:
Lyra Technology Group is a private equity-backed holding company that invests in and operates leading technology service businesses. Our companies function autonomously, led by exceptional management teams. We prioritize the retention of employees, brand identity, and the unique culture that drives each company's success. As part of the Evergreen Services Group, we are committed to long-term sustainable growth and do not divest from our partners.
Since our first acquisition in early 2018, we have expanded our portfolio to include a controlling stake in 30 companies across the Northeast, Midwest, and Eastern Canada, employing over 500 professionals.
About Pact-One Solutions:
Pact-One Solutions, with over 20 years of experience, is a rapidly growing Managed Service Provider (MSP) focused on serving dental practices. Our team is passionate about delivering outstanding client services through high-performance networks and building enduring partnerships. Our guiding principles, 'Think Team, Never Give Up, Do the Right Thing, Humble yet Hungry,' reflect our commitment to excellence.
Key Responsibilities:
- Install and upgrade desktop and Windows server operating systems.
- Configure, repair, and troubleshoot Windows servers, desktops, Active Directory, firewalls, backup programs, email, and antivirus software.
- Document ticketing processes in accordance with established standards and procedures.

