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Federal Technical Solutions Engineer

Arista NetworksDenver Metropolitan Area
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Comprehensive understanding of networking industry standards, products, and protocols. Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Technology, or a related discipline.2–5 years of practical experience in designing, deploying, configuring, and supporting network environments. Strong grasp of networking protocols and technologies, including AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, OSPF, PIM, QoS, RIP, SNMP, STP/RSTP/MST, VLAN, VRF, and related technologies. Experience with troubleshooting tools such as tcpdump, Wireshark, and IXIA. Proficient in Linux command-line and scripting languages (Python, shell, etc.). Exceptional verbal and written communication skills, particularly in high-security or compliance-driven contexts. The customer base requires US Citizenship, background checks, and possible clearance processes.

About the job

Join Arista's Federal division as we empower critical missions across defense, intelligence, and civilian sectors. We are dedicated to assisting federal clients in modernizing and securing their networks while adhering to government regulations and cybersecurity standards.

Your Role

Are you an accomplished Technical Support Engineer with a strong interest in mission-critical networking? At Arista, our Federal Technical Solutions Engineers play a pivotal role in supporting U. S. government customers relying on Arista products for secure and resilient networking solutions.

As a Federal TSE, you will join a specialized support team that closely collaborates with federal agencies, system integrators, and defense contractors. Your deep technical expertise will ensure our solutions maintain exceptional performance, reliability, and compliance.

You will partner with product management, software/hardware engineering, and customer engineering teams to resolve intricate technical challenges. Our team thrives on collaboration, continuous learning, and a shared commitment to customer success.

Your Responsibilities

  • Deliver advanced technical support for federal clients through various communication channels, including phone and secure messaging.
  • Diagnose and resolve complex hardware, software, and network configuration issues across data center, campus, and routing deployments.
  • Collaborate with cross-functional teams to swiftly address escalated issues.
  • Facilitate product installation and optimization while ensuring compliance with federal security and operational standards.
  • Document customer interactions and recurring issues, providing feedback to engineering for ongoing product enhancement.
  • Contribute to the development of knowledge base content and best practices specifically tailored for the federal networking community.

About Arista Networks

Arista Networks stands at the forefront of data-driven, client-to-cloud networking solutions tailored for expansive data center, campus, and routing environments. Our relentless pursuit of innovation sets us apart. We harness cutting-edge advancements in cloud computing, artificial intelligence, and software-defined networking to provide clients with a competitive edge in a rapidly evolving digital landscape. Our solutions not only address current demands but also anticipate and adapt to future challenges. We value diverse perspectives and believe that fostering an inclusive environment is essential for driving creativity and innovation. Our commitment to excellence has garnered numerous prestigious awards, including recognition for Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance.

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