About the job
Facilities Technology Specialist - Enterprise Learning Operations
About the Role
We are seeking a highly skilled Facilities Technology Specialist to oversee the installation, maintenance, and troubleshooting of technology utilized in learning environments throughout the UAE. This role is dedicated to guaranteeing that all classroom and virtual learning technologies function seamlessly before and during program execution.
You will collaborate closely with learning operations teams to prepare spaces, verify system functionality, and deliver real-time assistance to both facilitators and learners. This is a hands-on position ideal for individuals who are adept with audio-visual systems, can troubleshoot issues in high-pressure situations, and are committed to providing an exceptional learning experience.
Your Responsibilities
Support for Learning Environment Technology
Set up and configure classroom technologies, including AV systems and collaborative tools.
Prepare spaces for various learning formats, including in-person, virtual, and hybrid sessions.
Maintain equipment inventories and ensure all systems are operational.
Testing & Readiness
Conduct tests on audio, video, connectivity, and collaboration tools prior to sessions.
Confirm that all systems are functioning correctly before the start of programs.
Proactively identify and resolve potential issues in advance.
Real-Time Technical Support
Provide on-site technical support during training sessions.
Troubleshoot issues swiftly and effectively with minimal disruption.
Assist facilitators and participants with any technical needs.
Maintenance & Issue Tracking
Conduct regular checks and preventative maintenance on equipment.
Document technical issues and their resolutions.
Coordinate with IT teams for complex technical challenges.
Location & Working Model
This position is based in the UAE, primarily located at a training center in Dubai or Abu Dhabi, with travel to additional sites as necessary. On-site presence is mandatory during program delivery.
Additional Information
This role supports a dedicated client program and will be employed locally in the UAE in accordance with regional employment regulations.

