About the job
Job Title: IT Help Desk Support Technician
Location: Woodland Hills, CA 91367
Project Duration: One year
Job ID: 14958
Pay Rate: $18.00 per hour
Overview:
As an IT Help Desk Support Technician, you will be the first point of contact for users, providing timely support for hardware and software issues. Your expertise will be crucial in ensuring a smooth operational flow and maintaining high customer satisfaction.
Key Responsibilities:
- Provide daily support for network and workstation printers.
- Respond promptly to customer support requests, resolving them efficiently and professionally.
- Escalate complex issues to senior technicians when necessary.
- Keep customers informed about the status of their support requests.
- Document troubleshooting processes and provide detailed guidance for remote access.
- Regularly update the Printer Fleet Manager on account status and printer performance.
- Manage on-site inventory of hardware and consumables.
- Facilitate printer procurement as per customer requirements.
- Maintain an organized hot swap printer inventory.
- Document fleet meter readings and manage printer fleet tools/databases.
