Senior Business Analyst - ServiceNow at Accenture Federal Services | Washington, DC

At Accenture Federal Services, our mission is to empower the US federal government to enhance national security and improve the lives of citizens. Our dedicated team of over 13,000 professionals collaborates continuously to leverage technology and innovation for various sectors, including defense, national security, public safety, civilian services, and mili…

At Accenture Federal Services, our primary mission is to empower the US federal government in strengthening the nation and enhancing the quality of life for its citizens. With over 13,000 dedicated professionals, we harness the transformative power of technology and creativity to serve clients in defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, a technology leader within the global Accenture network. Honored as one of Glassdoor's Top 100 Best Places to Work, we cultivate a collaborative and supportive environment that encourages growth, learning, and success through practical experience, certifications, and industry training. Join us in making a meaningful impact that propels missions and government initiatives forward! Job OverviewAs a ServiceNow Business Analyst/Tester, you will play a crucial role in analyzing organizational needs and developing technology-driven processes and systems. Your key responsibilities will encompass evaluating current business operations, identifying customer requirements, and formulating future-state solutions that align with our strategic objectives. You will research, collect, and synthesize information to enhance business models for improved efficiency and effectiveness. This position requires collaboration with cross-functional teams to translate business needs into technical specifications, supporting agile development projects on the ServiceNow platform. Expertise in requirements gathering, functional testing, and adaptability to project demands is essential, with a strong emphasis on agile development and process optimization. A proactive, detail-oriented mindset and a dedication to fostering innovation through technology and process enhancements are critical.

At Accenture Federal Services, we prioritize our mission to empower the US federal government in making our nation stronger, safer, and improving lives. Our team of over 13,000 dedicated professionals is driven by a shared commitment to leverage technology and innovation for our clients in defense, national security, public safety, civilian, and military health sectors. Join us at Accenture Federal Services, a technology arm of global Accenture. Recognized as one of Glassdoor's Top 100 Best Places to Work, we foster a collaborative and supportive environment where you can thrive through hands-on experiences, certifications, industry training, and more. Be part of our journey to create positive, sustainable change that propels government missions forward! Job Description: We are seeking a talented ServiceNow Developer to assist with the analysis, design, implementation, testing, and deployment of innovative technical solutions.Key Responsibilities:Support the Technical Lead and collaborate with other ServiceNow Subject Matter Experts (SMEs) on project initiatives.Engage with business and technical stakeholders to capture, define, and document comprehensive requirements, use cases, and technical solutions.Demonstrated experience in Agile Scrum projects, including support for Agile Scrum ceremonies.Qualifications:Minimum of 3 years of experience in ServiceNow development or administration.Possession of ServiceNow Certified System Administrator certification or Security+ certification.Preferred Qualifications:Experience in IT Service Management (ITSM).Experience in developing custom applications.Bachelor’s degree in a relevant field.Security Clearance:Active TS/SCI clearance is mandatory.

At Accenture Federal Services, our mission is to empower the US federal government to enhance the nation's strength and safety while improving the quality of life for its citizens. With a diverse team of over 13,000 professionals, we are driven by a common goal to leverage technology and innovation for the benefit of clients across defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, a vital technology arm of global Accenture. Proudly recognized as one of Glassdoor's Top 100 Best Places to Work, we cultivate a collaborative and supportive environment where you can thrive, grow, and learn through hands-on experiences, certifications, industry training, and more. Join us to create meaningful, lasting change that propels missions and government initiatives forward! The work:We are seeking a skilled ServiceNow Developer to build exceptional ServiceNow applications for our federal clients. In this role, you will configure ServiceNow components and develop tailored solutions within the ServiceNow ecosystem. Your responsibilities will also include analyzing requirements, crafting user stories, defining acceptance criteria, creating wireframes, collaborating within a cross-functional agile delivery team, and supporting testing, deployment, and documentation efforts, alongside troubleshooting and resolving errors.To excel as a ServiceNow Developer, you should possess substantial experience with ServiceNow platforms, strong application development skills, and a knack for solving complex software challenges. Ultimately, a standout ServiceNow Developer will create dynamic and scalable applications that adapt to the evolving needs of the organization.

Role Overview Accenture Federal Services is hiring a ServiceNow Developer in Washington, DC. This position focuses on designing, developing, and implementing solutions within the ServiceNow platform to improve and automate business processes for federal clients. What You Will Do Create and maintain ServiceNow applications tailored to client requirements Work with cross-functional teams to deliver software solutions that support federal business needs Apply ServiceNow expertise to streamline workflows and enhance operational efficiency Location Washington, DC

At Accenture Federal Services, our mission is to empower the US federal government to enhance national security and improve the lives of its citizens. With a dedicated team of over 13,000 professionals, we harness technology and innovative solutions to serve clients across defense, national security, public safety, civilian, and military health sectors. Join Accenture Federal Services, a division of the global Accenture family. Proudly recognized as one of Glassdoor's Top 100 Best Places to Work, we foster a collaborative and supportive environment where every team member feels valued and encouraged to grow through hands-on experience, certifications, and industry training. Be a part of our mission to drive impactful and lasting changes that advance government initiatives! The ServiceNow Developer will play a pivotal role in enhancing and optimizing our custom ServiceNow application, Contract Intake, designed for efficient contract data management. This position focuses on refining form designs, workflows, and integration logic to ensure seamless data flow between ServiceNow and Costpoint via MuleSoft. Collaborating closely with business stakeholders and integration teams, the developer will deliver a powerful, user-friendly solution that facilitates contract lifecycle management and financial system integration.The work:Enhance and configure the Contract Intake form within ServiceNow to boost usability and data validation. Develop and update workflows, business rules, and UI policies to streamline contract intake and approval processes.Implement and refine integrations between ServiceNow and Costpoint utilizing MuleSoft APIs. Ensure precise data mapping and transformation for contract and financial records between ServiceNow and Costpoint.Configure Service Catalog items and notifications pertaining to contract intake and approvals.Validate integration points and troubleshoot any issues alongside MuleSoft and Costpoint teams. Conduct unit and integration testing for new enhancements and integrations.Document technical designs and facilitate knowledge transfer to operational teams.

At Accenture Federal Services, our mission is to empower the U.S. federal government to enhance national security and improve the quality of life for its citizens. With a dedicated team of over 13,000 professionals, we leverage the power of technology and innovation to serve clients across various sectors, including defense, national security, public safety, civilian services, and military health organizations. Join us at Accenture Federal Services, a part of the global Accenture family. Recognized as one of Glassdoor's Top 100 Best Places to Work, we foster a collaborative and inclusive environment where you can thrive. We empower our employees to grow through hands-on experience, certifications, industry training, and more. Be a part of our journey to drive meaningful change that advances government missions! Job Description: Accenture Federal Services is in search of a Senior ServiceNow Developer who will contribute high-level architectural insights to both management and technical teams.Key Responsibilities include:Demonstrating significant discretion in developing methodologies and presenting solutions to complex issues.Creating architectural products and deliverables for enterprise and operational business lines.Formulating strategies for system design and establishing the necessary infrastructure to support those strategies.Providing guidance on the selection of technological solutions related to processing, data storage, data access, and applications development.Setting standards for the client/server relational database architecture (SQL, ORACLE, SYBASE, etc.) for the organization.Consulting with management on the feasibility of potential future projects.Qualifications:Minimum of 4 years of experience in ServiceNow development or administration.Possession of ServiceNow Certified System Administrator certification or Security+ certification.Preferred Qualifications:Experience with ITSM.Background in custom application development.Bachelor’s degree in a relevant field.Security Clearance:Active TS/SCI clearance is mandatory.

At Accenture Federal Services, we prioritize empowering the US federal government to enhance national strength, safety, and the quality of life for citizens. Our dedicated team of over 13,000 professionals is united by a common mission: to harness the boundless potential of technology and innovation across defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, a pioneering technology firm within the global Accenture network. Proudly recognized as a Glassdoor Top 100 Best Place to Work, we foster a collaborative and supportive community where you can truly belong and be empowered to grow, learn, and thrive through hands-on experiences, certifications, industry training, and more. Join us in driving meaningful, sustainable change that propels missions and government forward! You are: A highly motivated agile practitioner, eager to continually learn and enhance workflows. You possess a robust understanding of Lean and Agile principles, practices, and frameworks, applying them pragmatically and effectively. With extensive experience as a Scrum Master, you excel in fostering agility within traditional, project-driven environments. You thrive in a collaborative, innovative team atmosphere where ideas flow freely, transforming into actionable solutions.The work:Guide Agile Teams to successful project delivery while meeting contract commitments through the application of lean and agile values, principles, and practices.Creatively adapt agile methodologies to project-oriented contracts.Plan and facilitate agile events that add value and promote engagement.Assist in the creation and refinement of key artifacts, including Definitions of Ready and Definitions of Done.Make work progress transparent by utilizing charts, reports, and other tools to convey real-time updates.Support teams in identifying, resolving, and escalating risks and impediments.Provide coaching to agile teams on effective story definition, prioritization, and estimation methods.Establish new teams, clarifying ways of working and agreements.Ensure Agile Teams have access to necessary tools, resources, and personnel for successful delivery.Encourage a culture of continuous improvement by facilitating assessments and providing data to identify enhancement goals.

At Accenture Federal Services, we prioritize empowering the US federal government to enhance national strength and security while improving the quality of life for individuals. Our diverse team of over 13,000 dedicated professionals is united by a common goal: to harness the limitless possibilities of technology and innovation for clients across defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, a leading technology firm under the global Accenture umbrella. Recognized among Glassdoor's Top 100 Best Places to Work, we foster a collaborative and supportive environment where everyone feels valued, empowered, and encouraged to grow through practical experiences, certifications, and industry training. Join us in driving impactful, sustainable change that advances missions and government initiatives! Accenture Federal Services is on the lookout for a ServiceNow Project Management Lead to join our team and support our clients in the Washington D.C. region.

At Accenture Federal Services, we are dedicated to empowering the US federal government to enhance national security and improve the quality of life for citizens. Our diverse team of over 13,000 professionals is driven by a shared mission to harness the limitless potential of technology and innovation for clients in defense, national security, public safety, civilian, and military health sectors. Join Accenture Federal Services, a technology leader within the global Accenture network. Proudly recognized as one of Glassdoor's Top 100 Best Places to Work, we foster a supportive and collaborative environment where you can thrive and develop through hands-on experience, certifications, and industry training. Be a part of our mission to create positive, lasting change that advances governmental operations! Job Overview:As a ServiceNow Developer, you will be instrumental in designing, developing, and implementing cutting-edge solutions on the ServiceNow platform. Your primary responsibility will be to deliver high-quality technical solutions within the ServiceNow Public Sector Digital Services (PSDS) application, focusing on the implementation of NowAssist and Virtual Agent components. Utilizing your ServiceNow expertise, you will develop seamless, user-friendly workflows and automated processes that enhance operational efficiency for our clients. This role requires collaboration with cross-functional teams to ensure that technical deliverables align with organizational objectives and adhere to industry best practices. A solid background in ServiceNow development, proactive problem-solving skills, and the ability to adapt to evolving project requirements in a fast-paced environment are essential traits for success.

At Accenture Federal Services, we are dedicated to empowering the US federal government to enhance national strength and safety while improving the quality of life for its citizens. Our team of over 13,000 professionals is united by a common mission to explore the vast potential of technology and innovation for clients in defense, national security, public safety, civilian, and military health sectors. As a member of Accenture Federal Services, a technology division of global Accenture, you will thrive in a collaborative and supportive environment recognized as a Glassdoor Top 100 Best Place to Work. We cultivate a community where every individual feels valued and has the opportunity to grow, learn, and excel through hands-on experiences, certifications, industry training, and more. Join us in making a meaningful, long-lasting impact that drives missions and government initiatives forward! Job Overview:As a ServiceNow Portal Developer, you will be instrumental in crafting, developing, and executing innovative solutions on the ServiceNow platform. Your main responsibility will be to provide top-tier technical solutions within the ServiceNow Public Sector Digital Services (PSDS) application, featuring the implementation of NowAssist and Virtual Agent components to support Help Desk services for both internal and external agency clients. Utilizing your ServiceNow expertise, you will design a smooth and intuitive portal experience that facilitates workflows and automated processes, enhancing operational efficiency for our clientele. This position requires collaboration with cross-functional teams to ensure that technical outcomes align with organizational objectives and adhere to industry standards and best practices for ServiceNow. A solid background in ServiceNow development and implementation, along with proactive problem-solving capabilities, is crucial. Being adaptable to evolving project needs and delivering results in a dynamic environment will position you as a vital asset to our team.

At Accenture Federal Services, we are dedicated to empowering the US federal government to enhance national strength and safety, improving the lives of individuals across the country. Our diverse team of over 13,000 professionals shares a unified mission to leverage technology and innovation for our clients in defense, national security, public safety, civilian, and military health sectors. Join Accenture Federal Services, a technology-focused branch of global Accenture, recognized as a Glassdoor Top 100 Best Place to Work. Here, you will find a collaborative and supportive environment that fosters a sense of belonging and empowers you to grow, learn, and excel through practical experience, certifications, industry training, and more. Be part of our journey to drive impactful, enduring change that advances missions and government objectives! Job Description: Accenture Federal Services is seeking a skilled ServiceNow Technical Lead to deliver high-level architectural guidance to management and technical teams.Key Responsibilities:Lead the development team, define project scope, and manage schedules.Exercise significant autonomy in defining methodologies and providing solutions to challenges.Create architectural products and deliverables for enterprise and operational business lines.Formulate strategies for system design and establish the infrastructure necessary to support these strategies.Provide recommendations on technology acquisitions concerning processing, data storage, data access, and application development.Establish standards for the client/server relational database architecture (SQL, ORACLE, SYBASE, etc.).Assess the feasibility of future projects and advise management accordingly.Qualifications:Minimum of 3 years of relevant experience in a Technical Lead role, specifically in leading ServiceNow implementations.Strong understanding of system development life cycle methodologies (e.g., Waterfall or Agile).Preferred Qualifications:ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certifications.SAFe/Agile certification.Experience with implementations in cloud environments.Security Clearance:Active TS/...

At Accenture Federal Services, we are dedicated to empowering the US federal government to enhance national security and improve the quality of life for all citizens. Our team of over 13,000 professionals is driven by a unified commitment to harnessing the boundless possibilities of technology and innovation for our clients in defense, national security, public safety, civilian sectors, and military health organizations. As a part of Accenture Federal Services, a division of the global Accenture brand, we take pride in being recognized as a Glassdoor Top 100 Best Place to Work. We cultivate a collaborative and supportive work environment where every team member feels valued and is encouraged to grow, learn, and thrive through hands-on experiences, professional certifications, and industry-leading training opportunities. Join us in our mission to drive transformative, positive change that advances government operations and fulfills critical missions! Job Description: Accenture Federal Services is actively seeking a talented ServiceNow UI/UX Designer to join our dynamic team in the Washington D.C. area.Key Responsibilities Include:Creating tailored software solutions by designing, coding, and enhancing components across various systems or applications.Employing modern frameworks and agile methodologies to deliver scalable, high-performance solutions that meet specific business requirements.Qualifications:4+ years of IT and/or development experience.1+ years of experience in UI/UX design, focusing on digital aesthetics and usability improvements.Proficient in one or more front-end languages: HTML, CSS, and JavaScript.Familiarity with the ServiceNow platform is preferred.Bonus Qualifications:ServiceNow certification is a plus.Security Clearance:Active TS/SCI clearance is required.

At Accenture Federal Services, we are dedicated to empowering the US federal government to enhance national security and improve the quality of life for citizens. Our team of over 13,000 professionals is driven by a shared mission to harness the transformative power of technology and innovation for our clients in defense, national security, public safety, civilian, and military health sectors. Join Accenture Federal Services, a proud technology entity within the global Accenture family. Recognized as a Glassdoor Top 100 Best Place to Work, we foster a collaborative and inclusive environment where you can truly belong and are encouraged to advance your career through practical experience, certifications, industry training, and more. Be part of our mission to create meaningful, sustainable change that propels governmental operations into the future! Job OverviewAs a Senior ServiceNow Business Analyst, you will play a pivotal role in analyzing organizational requirements and devising technology-driven processes and systems. Your primary duties will involve evaluating current business operations, identifying client needs, and formulating future-state solutions that are in harmony with organizational objectives. You will conduct research, gather information, and synthesize data to enhance business models for optimal efficiency and effectiveness. This position requires collaboration with cross-functional teams to translate business needs into actionable technical requirements, as well as support agile development initiatives on the ServiceNow platform. Proficiency in requirements gathering, functional testing, and adaptability to project needs are crucial, with a strong emphasis on agile methodologies and process enhancement. A proactive, detail-oriented mindset coupled with a commitment to fostering innovation through technology and process improvements are essential attributes for success in this role.

At Accenture Federal Services, our primary mission is to empower the U.S. federal government to enhance national strength and security while improving the quality of life for citizens. Our diverse team of over 13,000 individuals is dedicated to harnessing technology and innovation to serve clients in defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, a leading technology firm within the global Accenture network. Proudly recognized as a Glassdoor Top 100 Best Place to Work, we foster a collaborative and supportive environment where you can truly belong. Here, you will be encouraged to grow, learn, and excel through practical experiences, certifications, and industry training. Join us in catalyzing positive and enduring transformations that advance missions and government operations forward! Job Overview: We are currently seeking a Senior ServiceNow Business Analyst to join our dedicated team in the Washington D.C. area. In this key role, you will leverage process improvement and reengineering methodologies to drive modernization and enhance quality within our operations, while addressing both current and future business challenges.Key Responsibilities:Analyze and evaluate existing business processes, mapping out the current state, objectives, and workflows.Identify gaps and opportunities for enhancement, merging new processes with established ones.Propose improvements to processes, quality, and performance metrics.Facilitate the institutionalization of changes, effectively communicating updates to impacted Business Systems teams and stakeholders.Contribute to documentation and support the design and delivery of training and orientation programs as needed for process changes.

Role overview Accenture Federal Services seeks a Content Writer based in Washington, DC. The position centers on creating clear, engaging materials that align with client objectives and accurately reflect each brand’s unique voice. Key responsibilities Write and edit blogs, articles, and various written materials for different audiences Collaborate with teams from multiple functions to help shape content strategies Maintain consistency with client goals and established tone in all writing

At Accenture Federal Services, our commitment is unwavering: we aim to empower the U.S. federal government to enhance national strength, safety, and quality of life for citizens. With over 13,000 dedicated professionals, we harness the boundless possibilities of technology and creativity to serve clients in defense, national security, public safety, civilian, and military health sectors. As part of Accenture Federal Services, a division of the global technology leader Accenture, you will be welcomed into a recognized Glassdoor Top 100 Best Place to Work. We pride ourselves on fostering a collaborative and supportive community that encourages personal and professional growth through practical experience, certifications, and industry training. Be a part of our mission to drive meaningful, enduring change that propels government initiatives forward! We are currently looking for a Senior Content Strategist who will spearhead the development and execution of a comprehensive content strategy for a federal client's digital products. Your expertise in human-centered design—including research, conceptual design, prototyping, and testing—will be instrumental as you collaborate with content writers, product designers, researchers, product managers, and engineers. Together, you will create a clear, audience-focused content roadmap that ensures users navigate our products seamlessly while aligning with our mission goals, policy standards, and user needs. Key Responsibilities: Lead the content strategy direction for federal client websitesCollaborate across teams to produce user-focused contentUtilize human-centered design principles in content developmentContinuously improve content effectiveness through feedback and testing

Role Overview Accenture Federal Services is hiring a Penetration Tester in Washington, DC. This position supports cybersecurity efforts for government clients. The role focuses on finding vulnerabilities and strengthening security controls to protect sensitive information.

Accenture Federal Services delivers technology solutions to support the U.S. federal government across defense, national security, public safety, civilian, and military health sectors. With a team of more than 13,000 professionals, the company focuses on strengthening national security and improving the lives of citizens. The Oracle EPM Analyst role is based in Washington, DC and focuses on implementing Oracle Enterprise Performance Management (EPM) Cloud solutions. This position emphasizes hands-on work in design, configuration, and development, without requiring senior-level architecting. What you will do Gather and document business requirements, then translate them into functional designs for EPM solutions. Configure Oracle EPM Cloud modules, including Planning and EPBCS, building forms, calculations, dashboards, and data mappings. Assist with data integration tasks, such as setting up data loads, validating results, and troubleshooting issues. Support the development and execution of test plans, address defects, and contribute to solution quality. Participate in deployment activities, user training, and ongoing enhancements. Requirements Minimum 2 years of experience with Oracle EPM Cloud or Hyperion. Background in business process reengineering and familiarity with Oracle Cloud environments. Preferred Experience working within federal environments. This role works closely with both functional and technical teams to ensure successful delivery and ongoing improvement of Oracle EPM Cloud solutions.

Role Overview Accenture Federal Services is seeking an Operations Lead in Washington, DC. This position focuses on improving efficiency and effectiveness across operations teams. The Operations Lead guides efforts to strengthen operational performance and supports delivery for clients.