Team Manager - Cloud Managed Services

Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $2 billion in revenue in our last fiscal year, with significant growth opportunities on the horizon.Our core values – Do the Right Thing, Customer Success, Employee Success, and Speed – define our culture. In 2021, we made history by becoming a public benefit corporation (PBC), which compels us to balance the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you to choose your work environment, whether from home or in the office, enabling you to thrive.Join us in revolutionizing the life sciences sector, and making a meaningful difference for our customers, employees, and communities.The RoleWe invite you to lead as a Team Manager within Cloud Managed Services (Vault), where you will guide a team of experts ensuring our Life Sciences clients experience exceptional outcomes with their Veeva Vault applications. This position allows you to directly impact the operational excellence of global pharmaceutical and biotech organizations utilizing cutting-edge cloud technology.You will manage an expanding team of consultants tasked with supporting customer Production Vaults, enhancing services continuously, and ensuring system reliability. This strategic leadership role offers a blend of operational management, customer interaction, and service development across selected accounts.This role is remote within Poland, with the requirement to work from our Budapest office in Hungary twice per quarter and travel occasionally for team or customer engagements in the EMEA region.

Salesforce Product Owner – Media Cloud / Service Cloud / Sales CloudJoin our dynamic team at Margo Group as a Salesforce Product Owner. In this pivotal role, you will leverage your business acumen and technical expertise to optimize our Salesforce platform and associated solutions. Collaborating with business stakeholders, development teams, and offshore resources, you will ensure our CRM ecosystem continuously delivers exceptional value and supports our strategic goals.

ABOUT BOXBox (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to enhance collaboration, manage comprehensive content lifecycles, safeguard critical information, and revolutionize business workflows with cutting-edge enterprise AI. Since our inception in 2005, we have simplified operations for prominent global enterprises such as JLL, Morgan Stanley, and Nationwide. Headquartered in Redwood City, California, Box operates across the United States, Europe, and Asia.By joining Box, you will play a pivotal role in advancing our platform. Content is the backbone of modern work, encompassing the vast array of files and information shared daily across teams, departments, and vital business processes—including contracts, invoices, employee records, and marketing assets. Our mission is to infuse intelligence into content management and empower our clients to transform their organizational workflows dramatically. At Box, you will be at the forefront of this significant transformation, leveraging AI to reshape the future of collaboration.WHY BOX NEEDS YOUWe are on the lookout for a dynamic leader in EMEA People Operations to spearhead compliant, efficient, and impactful programs. As the Team Manager, People Operations, you will serve as a key leader and trusted advisor, navigating through the rapid growth in the EMEA region. Your role will involve harmonizing people, processes, and technology to create an optimal blend that delivers superior People programs. You will collaborate across Box as a People process expert, utilizing your expertise to guide other functions on optimizing their collaborations with the People Ops team, ensuring exceptional processes in the critical moments that matter. This position reports to the Sr. Manager of Global People Operations, with additional support from the global People & Communities team. YOUR ROLE IN BOXLeading and nurturing a team of People Operations professionals across the EMEA region while maintaining strong connections with our US People Operations colleagues. You will drive high data integrity, establish robust and well-documented processes, and employ holistic problem-solving strategies.Acting as a trusted consultant...

As an Engineering Manager specializing in Enterprise Services Management at Asana, you will play a pivotal role in shaping the future of our enterprise solutions. Your leadership will inspire a talented team of engineers to innovate, develop, and deliver top-tier services that enhance productivity for our clients. You will collaborate closely with product management, design, and other engineering teams to drive the successful execution of projects that align with our strategic goals.

Telemedi is a pioneering company in the healthcare sector, employing software developers, physicians, and experts from various fields to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure convenient and immediate access to medical services for everyone.As a Junior Customer Service Team Leader, you will oversee the operations of our call center, ensuring the delivery of exceptional customer service.We are looking for a candidate who:exhibits outstanding organizational skills,is communicative and empathetic,has experience working in a call center environment, which is a plus.Your responsibilities will include:analyzing calls made by call center agents to continually enhance customer service quality (70% of your time);conducting daily selection and recruitment of call center staff (20% of your time);reporting on performance outcomes (10% of your time).

About Growe Growe is a business advisory and services group focused on the iGaming and Entertainment sectors. The company develops strategies and scalable solutions to help businesses adapt, enter new markets, and build long-term success. Role Overview: Support Team Lead Based in Warsaw, the Support Team Lead manages a team of Level 1 support engineers working around the clock in a 24/7 shift system. This position centers on ensuring reliable support operations, meeting Service Level Agreements (SLAs), and strengthening incident management practices. Key Responsibilities Lead and supervise a team of Level 1 support engineers in a 24/7 shift environment. Maintain high standards for support operations and ensure all SLAs are met. Act as the main escalation point for critical incidents. Improve incident management processes and workflows. Encourage operational excellence and drive continuous improvement efforts. Collaborate closely with Level 2/Level 3, Site Reliability Engineering (SRE), and DevOps teams. Build and support a strong, accountable, and high-performing support team.

About The Dot CollectiveWe are a forward-thinking consultancy operating across the UK and EU, dedicated to engineering excellence and empowering individuals to create a meaningful impact. Our team utilizes the latest technology stacks and employs agile scrum methodologies for all our projects.About YouDo you have a genuine passion for data and its transformative capabilities? Are you eager to make a significant impact in a short timeframe? If so, you might be the perfect fit for our team.

Join Telemedi as a Junior Team Leader and be part of a revolutionary journey in the telemedicine and insurance sectors. At Telemedi, we harness the power of technology to enhance patient care, ensuring that everyone has easy and instant access to medical services.In your role as a Junior Team Leader in the Customer Service department, you'll collaborate with a dynamic team to drive innovation in healthcare solutions.Your responsibilities will include:Conducting swift and effective recruitment processes.Listening to customer interactions to ensure quality standards are met.Overseeing the performance of customer service agents.Reporting findings and insights to other departments.Note that the first three responsibilities will constitute 80% of your work time.

About ZURUZURU is committed to redefining industries through groundbreaking innovation and automation. Our diverse pillars include ZURU Toys, which reimagine play; ZURU Tech, which is shaping the future of construction; and ZURU Edge, which is leading the charge in next-gen FMCG brands.Founded in 2003 by the EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has rapidly expanded to over 5,000 team members across 30+ global locations.As one of the largest toy manufacturers worldwide, we proudly offer renowned brands such as Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our FMCG portfolio includes MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, GUMI YUM Surprise, and many more!Position OverviewIn your role as the Customer Service Representative (CSR) Manager at ZURU, you will spearhead the customer service team, ensuring it operates in harmony with the company's mission and delivers exceptional customer interactions. You will design and implement strategies to enhance team efficiency, streamline operations, and boost customer satisfaction. Furthermore, you will serve as a pivotal link between various departments, promoting collaboration and continuous improvement.Position ImpactAt ZURU, the CSR Manager holds a vital leadership role in fostering ongoing customer success, deeply embedded in our core values of teamwork, continuous improvement, and proactive excellence. This position exceeds mere customer satisfaction by cultivating a high-performing team that builds strategic partnerships, upholds ethical standards, and addresses customer concerns with transparency.In the immediate term, the CSR Manager will build trust and deliver outstanding value, reinforcing our dedication to customer excellence. Looking ahead, this role will champion ongoing process enhancements, improve customer experiences across all touchpoints, and lead an exemplary onboarding program for new team members, embodying ZURU's commitment to innovation and relentless pursuit of improvement. The CSR Manager will exemplify our values by nurturing a team that consistently surpasses customer expectations.

Veeva Systems is a mission-driven organization and a leader in industry cloud solutions, dedicated to assisting life sciences companies in accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we have surpassed $2 billion in revenue in our latest fiscal year, with significant growth potential on the horizon.Our core values at Veeva include: Doing the Right Thing, Ensuring Customer Success, Fostering Employee Success, and Emphasizing Speed. We are not just another public company; we made history in 2021 by becoming a Public Benefit Corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you with the flexibility to work from home or in the office, allowing you to thrive in the environment that suits you best.Join us in transforming the life sciences industry, and contributing to a positive impact on our customers, employees, and communities.The RoleOur Managed Services are designed for our R&D clients once they have adopted Veeva applications. We aim to be trusted partners, ensuring that our customers fully harness the additional benefits of Veeva applications.Our Managed Services Team consists of over 50 consultants based in Hungary and Poland. Due to the rapid expansion of our client base, we are continuously growing our team, opening numerous career opportunities for both new and current employees. We embrace individuals from various backgrounds in industry, technology, and consulting, enriching our team diversity.Are you enthusiastic about technology but have yet to gain experience in the life sciences sector? Would you enjoy advising our clients?As a Managed Services Consultant, you will support a designated group of biopharmaceutical clients. Your responsibilities will include understanding their business processes, providing guidance, discussing necessary Vault changes, and executing all required configurations. You will also actively collaborate with clients to enhance their experience with our solutions.

Join our dynamic team as a Cloud Support Engineer at MicroStrategy in Warsaw. In this pivotal role, you will provide comprehensive support and solutions for cloud-based applications, ensuring our clients achieve optimal performance and satisfaction. You will collaborate closely with various teams, troubleshoot complex issues, and contribute to the continuous improvement of our cloud services.

Dentons Business Services EMEA serves as the critical operational foundation of Dentons, one of the foremost global law firms. Our mission is to empower legal teams across Europe, the Middle East, and Africa with exceptional business services, ensuring we provide unparalleled value to our clients.At DBS EMEA, we champion innovation, collaboration, and the pursuit of continuous improvement. Our diverse team excels in vital business areas such as finance, IT, HR, and marketing, securing operational excellence at all levels.About the RoleWe are in search of a dynamic Europe Head of Opportunity Management to spearhead our impactful Proposals and Credentials team throughout the region. Located in Poland, this team plays a pivotal role in Dentons Europe’s strategic initiatives and commercial success. You will guide the team to become a center of excellence that prioritizes client focus, efficiency, and effectiveness. The team is responsible for managing a steady stream of multi-jurisdictional pitches and proposals. As a leader of a four-member team, you will be an inspiring professional equipped with both technical expertise and people development skills. This senior, highly visible, and strategic role reports directly to the Europe Clients & Markets Director.Key ResponsibilitiesEstablish the vision, strategy, and standards for opportunity and proposal management across Dentons Europe.Design and implement robust processes, tools, and policies to enhance win rates, profitability, and client satisfaction.Lead and nurture a high-performing team of opportunity and proposal professionals.Directly manage and oversee significant, high-value pitches, panel reviews, and RFPs for our most promising prospects.Collaborate closely with the Head of Pricing, Head of Client Development, and Head of Practices and Sectors to ensure a unified go-to-market strategy and market positioning.Foster a collaborative, inclusive, and high-trust team culture that promotes shared ownership, constructive feedback, and ongoing improvement within the proposals team.The ideal candidate will possess deep expertise in proposals along with strong stakeholder management abilities, commercial insight, and a practical, tech-enabled approach.

Role Overview Mirantis is hiring an Account Manager in Warsaw. This position focuses on building strong client relationships and supporting business growth. The Account Manager works closely with clients to understand their needs, manage expectations, and deliver consistent service. Acting as a trusted advisor, this role helps clients navigate Mirantis solutions and aims to support long-term satisfaction. What You Will Do Develop and maintain relationships with clients Understand client goals and requirements Manage expectations and address concerns promptly Guide clients through Mirantis products and services Collaborate with internal teams to meet client needs Contribute insights to product development and business strategy What We Look For Strong communication skills Proactive problem-solving approach Experience working with cross-functional teams

Join our dynamic team at CD PROJEKT RED as a Senior IT Cloud Engineer. In this pivotal role, you will leverage your expertise to design, implement, and manage cloud solutions that enhance our gaming infrastructure. You will collaborate with cross-functional teams to ensure our systems are robust, scalable, and secure. Your contributions will directly impact our mission to deliver exceptional gaming experiences.

We are seeking a dedicated and skilled Security Team Lead to join our dynamic team at joinus. In this pivotal role, you will be responsible for overseeing the security operations of our organization, ensuring the safety and security of our assets, employees, and clients. You will lead a team of security professionals, implementing best practices and innovative strategies to enhance our security posture.

Join our dynamic API team as a Lead Senior Software Engineer at Nearmap, where your expertise will drive innovative software solutions that align with our business goals. You will lead a talented group of developers in designing, implementing, and delivering impactful software that addresses real-world challenges faced by our users. Collaborating closely with the Product team, you will help design software solutions that enhance our development team's capabilities by promoting best practices and mentoring individuals to reach their full potential.Your contributions will impact a sophisticated platform that processes massive volumes of aerial imagery, powers cutting-edge AI models, and provides real-time geospatial insights to clients globally. Our systems stretch the limits of performance and scalability, from data ingestion and processing to intelligent delivery through APIs and customer-facing applications.This is a unique opportunity to influence quality practices across a comprehensive platform that includes high-resolution imagery, AI-driven insights, and scalable data delivery systems, all while establishing API projects at our new engineering hub in Warsaw. You will play a pivotal role in guaranteeing the reliability of systems that are revolutionizing decision-making across various industries at scale.At Nearmap, we seek engineers who are adaptable, exhibit leadership qualities, and are eager to tackle new challenges across the full stack as we continue to advance technology.

Join Veeva Systems, a pioneering force in industry cloud solutions, dedicated to accelerating the delivery of life-saving therapies to patients. As one of the fastest-growing SaaS companies, we achieved over $2 billion in revenue last fiscal year, with immense growth potential on the horizon.At Veeva, our core values guide us: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we achieved a historic milestone by becoming a public benefit corporation, committed to balancing the needs of customers, employees, society, and investors.As a Work Anywhere company, we offer you the flexibility to choose your ideal work environment, whether from home or in the office.Be part of our mission to revolutionize the life sciences industry and make a positive impact on our customers, employees, and communities.The RoleOur Managed Services Team provides ongoing support to R&D clients post-deployment of Veeva applications. We are dedicated to becoming our clients' trusted partners, ensuring they gain maximum value from our solutions.With a robust team of over 90 consultants across Europe, and a dedicated Regulatory Team of 15+, we are expanding our operations due to the rapid growth of our client base, creating numerous career opportunities.Are you enthusiastic about technology and the life sciences sector? Do you aspire to guide our customers?As a RIM Consultant, you will engage with prominent clients like Merck, Bayer, Novo Nordisk, and AstraZeneca, understanding their business processes, providing expert advice, and implementing necessary configurations in Vault. You will collaborate with various teams at Veeva to innovate and enhance our service delivery and work closely with our product management team.

We are seeking a talented DevOps Engineering Manager to lead our dynamic DevOps team at CD Projekt Red. In this pivotal role, you will oversee the development and implementation of innovative DevOps strategies to enhance our software development lifecycle. You will work collaboratively with cross-functional teams to ensure efficient deployment and integration processes, driving our projects to success.

Location: [Poland] About Us: RTB House is a pioneering performance demand-side platform (DSP) that leverages advanced Deep Learning AI algorithms to empower brands and drive growth. As a leader in the industry, we excel in optimizing performance throughout the entire purchase funnel. Established in 2012 and currently operating in over 90 markets, RTB House is committed to privacy and innovation, employing first-party advertising strategies. Our comprehensive, Deep Learning-driven AdTech solutions are designed to enhance conversion rates, acquire new customers, foster engagement, and sustain long-term demand for our global clientele. Position Overview As a Senior Cloud Operations Engineer, you will play a vital role in supporting our internal teams by overseeing daily operations and providing expert technical guidance within our Google Cloud Platform (GCP) environments. Your responsibilities will include assisting users from IT, engineering, and business teams by advising on project configurations, enabling integrations, supporting CI/CD workflows, and ensuring adherence to best practices in security, networking, and governance. This position offers an exciting opportunity for an engineering professional who enjoys hands-on technical work, tackling practical operational challenges, and empowering teams to effectively utilize cloud services. Key Skills Required: Extensive knowledge of core Cloud concepts, including IAM, networking, VPC Service Controls, project and service configurations, and integrations. Proven ability to guide users through setup, troubleshooting, and best practices. Experience in assisting teams with CI/CD pipeline management, including configuration, troubleshooting, and optimization, along with automating repetitive operational tasks to enhance efficiency and reliability. Strong ownership of operational tasks, adept at diagnosing and resolving issues across cloud services, delivering clear and actionable solutions in situations where requirements may be incomplete or ambiguous. Exceptional communication and collaboration skills to support internal users from diverse backgrounds, work closely with engineering, security, and platform teams, and maintain comprehensive documentation.

MyDr, part of the Docplanner group alongside m.in and ZnanyLekarz, develops technology for healthcare, specifically, advanced software for Electronic Medical Documentation (EMD) and comprehensive clinic management. Since 2017, MyDr has become a key provider of cloud-based EMD solutions in Poland, supporting over 65,000 daily users who rely on its tools to keep healthcare safe and efficient. Role overview The Customer Care Team Leader will guide the Business Customer Care team in Warsaw. This position focuses on leading people, monitoring team performance, and driving process improvements. Main responsibilities Lead a team of about 16, supporting their daily work and professional growth. Recruit and onboard new team members. Hold regular one-on-one meetings to strengthen relationships and exchange feedback. Analyze and report on team performance using established KPIs. Review customer interactions, including call recordings, and provide actionable feedback through coaching forms. Support team members’ development with growth plans, career paths, and involvement in additional projects. Advocate for the customer’s perspective in discussions with product teams, helping to improve service processes. Additional activities Participate in cross-department and international projects, working with Customer Care, Sales, Product, and other teams. Recommend process improvements and share feedback on new initiatives. Join client meetings and onboarding sessions to stay informed about client needs and suggest process enhancements. Promote a culture of continuous improvement and high standards within the team. Location This role is based in Warsaw.