About the job
Join our dynamic team at TransPerfect as a Program Manager, where you will play a crucial role in ensuring the operational success of our projects. You will facilitate seamless collaboration among team members and oversee the effective delivery of programs, while prioritizing strategic customer service and maintaining high standards of quality control and evaluation.
To excel in this role, you should possess robust program management abilities, outstanding problem-solving skills, and a talent for building strong relationships with clients and internal teams in both face-to-face and virtual settings.
Key Responsibilities:
- Lead service delivery for programs across geographically dispersed client and TransPerfect teams.
- Enhance organizational effectiveness by establishing operational benchmarks, timelines, and necessary resources to achieve strategic goals, while proactively recommending and driving improvements; set standards for accountability and success metrics.
- Collaborate with clients and internal teams to design and implement initiatives aimed at process improvement, quality procedures, and efficient workflow models.
- Act as the primary contact for clients, managing communication, setting realistic service expectations, and ensuring consistent fulfillment and satisfaction.
- Educate clients on defined processes and best industry practices to build trust in program services.
- Work closely with internal teams to strengthen client relationships and support the development of new business opportunities for revenue growth.
- Identify market gaps and trends to assist the Client Service team in maximizing revenue potential through service expansion or diversification.
- Partner with the Production team to develop new offerings and assist client-facing teams in crafting a compelling value proposition for these services.
- Foster strong relationships among diverse teams working on client accounts.
- Drive strategic planning and implementation to enhance customer satisfaction, ensure consistent quality delivery, improve process efficiency, and increase profitability.

