Product Support Engineer

Join Veeva Systems, a pioneering force in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies, we achieved over $2B in revenue last fiscal year and are poised for even more growth.Our core values define us: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, ensuring you can thrive in your preferred environment.Be a part of our mission to transform the life sciences industry and create a positive impact for our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our expanding Product Support team. As part of a recognized market leader in SaaS for Life Sciences, you'll support both customers and internal teams such as Consulting and Sales Engineering.The Product Support team is rapidly growing in Poland and Hungary. As a valued team member, you'll collaborate closely with Development and QA teams to diagnose, troubleshoot, and resolve intricate issues. Your ability to learn quickly, persist, and think creatively will be essential.This is a full-time position with optional on-call responsibilities for weekend coverage. Candidates must be based in Poland and eligible for employment, as Veeva is unable to sponsor work visas. You will be applying for a Contract of Employment with Veeva Systems Poland sp. z o.o.

At Superhuman, we embrace a dynamic hybrid working model, allowing team members to enjoy both focused work time and collaborative in-person interactions. This approach promotes trust, innovation, and a robust team culture.We are seeking candidates who are based in Warsaw to join our team.About SuperhumanSuperhuman, now part of Grammarly, is an AI-driven productivity platform dedicated to unlocking the superhuman potential in everyone. Our suite of applications and agents integrates AI into daily workflows, connecting with over 1 million tools and websites. Our offerings include Grammarly's writing assistance, collaborative workspaces from Coda, Mail's inbox management, and Go, a proactive AI assistant that intuitively understands context to provide automatic support. Established in 2009, Superhuman empowers over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and learn about our values.The OpportunityTo reach our ambitious goals, we are looking for a Technical Support Specialist to join our Support Engineering team within the Customer Care department. This role is pivotal in transforming customer experiences through innovative care.In this position, you will play a crucial role in enhancing Superhuman's and Coda's product offerings, contributing to customer retention and revenue growth by navigating the technical landscape.As a Technical Support Specialist, your responsibilities will include:Delivering timely, empathetic, and solution-oriented support, prioritizing user needs in every interaction.Addressing account, subscription, and product inquiries with precision, efficiency, and ensuring a seamless user experience.Troubleshooting technical issues related to Superhuman's and Coda's products, guiding users to effective resolutions through email and live chat.Reproducing and escalating technical issues to engineers, thereby enhancing the overall user experience.Occasionally conducting calls with Enterprise customers to diagnose and resolve complex issues related to SSO, SCIM, or enterprise deployments.Ensuring a smooth, frustration-free support experience for users.

Join our dynamic team as an IT Support Engineer at inetum2, where you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing technical support, troubleshooting issues, and assisting with the implementation of new technologies. Your expertise will help us maintain high service standards and enhance user satisfaction.

Join our dynamic team as an IT Support Engineer in Warsaw! You will play a crucial role in providing technical support and ensuring the smooth operation of IT services within the organization. This position offers an excellent opportunity for growth and professional development in the thriving tech industry.

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through the ticketing system (ServiceNow).Provide prompt and professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Maintain and contribute to the knowledge base documentation.Support continuous service improvement initiatives.

ABOUT BOXBox (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to enhance collaboration, oversee the entire content lifecycle, safeguard critical assets, and revolutionize business processes with cutting-edge enterprise AI technology. Since our inception in 2005, we've simplified workflows for numerous prominent global companies, including JLL, Morgan Stanley, and Nationwide. Our headquarters is situated in Redwood City, CA, with additional offices spanning the United States, Europe, and Asia.By joining Box, you will play a pivotal role in advancing our platform. Content is at the heart of every organization—encompassing contracts, invoices, employee records, financial documents, product specifications, marketing materials, and more. Our mission is to infuse intelligence into content management, empowering our clientele to reshape workflows across their enterprises. With the synergy of AI and enterprise content, we offer unprecedented opportunities to redefine global collaboration, and at Box, you will be at the leading edge of this transformation. WHY WE NEED YOUBox's IT End User Services team is dedicated to delivering exceptional technical support to our global workforce. We provide essential services, including desktop and audio-visual support, onboarding for new hires, advanced application configuration, and event support. Our vision is to cultivate end-user solutions and experiences that unlock the full potential of every employee. We value passion for outstanding service, commitment to personal growth, and fostering a positive team environment.As a Senior IT Support Engineer, you will collaborate with a worldwide team of elite IT professionals. Your responsibilities will include managing and resolving a diverse range of mobile, desktop, audio/video, network, and telecommunications challenges, ensuring that our employees maintain peak productivity. You must be adaptable to the rapid pace of our growing business while being methodical in addressing complex issues and processes. In this role, you will also coach and mentor peers, spearhead cross-functional projects, and influence end-user technology strategies that will resonate with Box employees globally.

Join Swarmer as a Level 3 IT Support Engineer, where you will play a pivotal role in ensuring our technology systems run smoothly. Your expertise will help us provide exceptional support to our clients, troubleshoot complex issues, and implement innovative solutions. If you’re passionate about technology and eager to work in a dynamic environment, we want to hear from you!

Join our dynamic team as a Level 1 Technical Support Engineer at Capital Group, where you'll play a pivotal role in ensuring customer satisfaction through excellent support services. As a key point of contact for our clients, you will troubleshoot technical issues, guide users through problem-solving steps, and escalate complex issues to senior support staff.This position offers a fantastic opportunity for individuals looking to begin their career in tech support, with comprehensive training and support to develop your skills further.

Join our dynamic team as a Cloud Support Engineer at MicroStrategy in Warsaw. In this pivotal role, you will provide comprehensive support and solutions for cloud-based applications, ensuring our clients achieve optimal performance and satisfaction. You will collaborate closely with various teams, troubleshoot complex issues, and contribute to the continuous improvement of our cloud services.

Deliver robust 2nd-level technical support during off-hours and weekends.Ensure adherence to agreed service levels as outlined in the Service Level Agreement (SLA).Oversee infrastructure monitoring and facilitate integration with external systems.Manage incident reporting and escalation processes effectively.Foster and maintain positive relationships with clients and team members.

Join our team as an IT Support Engineer at evooq, where you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring the seamless operation of our technology systems. This is an exciting opportunity to work in a dynamic environment that fosters professional growth and innovation.

Join Our Team as a Product Engineer!Product Engineer (Warsaw – Hybrid)Velocity is revolutionizing the financial landscape with a groundbreaking approach: Stablecoins. Our mission is to provide an intelligent, rapid, and unified method for transferring funds. As payment and banking infrastructures lag behind the demands of today's global economy, we are at the forefront of change with our Stablecoin Payment Account, merging the agility of digital assets with the rigor of traditional finance.Based in London, Warsaw, and New York, our experienced team collaborates in a hybrid work model. We value the balance of flexibility and in-person teamwork. This position is based in our Warsaw office and operates under a B2B contract arrangement.Your Role and ResponsibilitiesAs a Product Engineer at Velocity, you will leverage AI to develop comprehensive products that seamlessly integrate with financial systems. You will collaborate closely with product managers and stakeholders, taking ownership of entire product flows from concept to production and beyond.Essential QualificationsStrong product ownership: You are adept at understanding product goals, engaging with product managers and stakeholders, and managing features from ideation through to deployment and monitoring. You excel at problem-solving.Hands-on AI-driven development: You utilize AI tools daily to enhance design, coding, debugging, and shipping processes. AI is integral to our product development methodology.Rapid execution: You will deliver your first significant pull request on your very first day. Your drive and ambition focus on delivering tangible value rather than getting mired in discussions.Collaborative spirit: As part of a small, flat team of product engineers, you work autonomously, support your teammates, and thrive in an ego-free collaborative atmosphere. You take accountability for your design choices.Robust backend engineering experience (3+ years): You are proficient in building and maintaining production systems using frameworks such as Node.js, Django, FastAPI, or Ruby on Rails. Familiarity with frontend frameworks like React is a plus, along with expertise in leveraging GitHub for team collaboration.API and system design proficiency: You possess the skills to create clean, scalable RESTful APIs and backend architectures that are both maintainable and efficient.

Join EcoVadis as a seasoned Application Support Manager to spearhead and expand our L2/L3 Support Engineering functions across four tribes. In this role, you will oversee a diverse team of approximately 12 Support Engineers situated in Poland, Malaysia, Mauritius, and Mexico, utilizing a follow-the-sun model to provide continuous support (24/5) at the tribe level.Your primary responsibility will be to manage the comprehensive support operating model, ensuring seamless coordination between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4). Your mission is to cultivate a high-performance, metrics-oriented support organization that collaborates effectively with tribes and squads, breaking down silos and ensuring complete accountability for platform reliability and customer satisfaction.You will report directly to the VP of Engineering.Key Responsibilities:1) Lead and develop a high-performing distributed team:Oversee and mentor a team of ~12 L2/L3 Support Engineers, focusing on hiring, onboarding, coaching, performance management, and operational excellence.Establish and maintain regular operational cadences, including daily triage, weekly KPI assessments, monthly operational reviews with tribe leadership, and quarterly improvement planning.2) Own the support operating model, processes, and governance:Manage the L1-L4 support structure: triage/routing, escalation procedures, SLAs/OLAs, severity levels, and communication protocols.Drive cross-functional initiatives aimed at improving processes, tools, knowledge sharing, and automation, ensuring consistent execution across tribes.3) Drive metrics, transparency, and continuous improvement:Develop and implement an operational KPI system, along with dashboards and review processes; ensure visibility into service health, risks, and trends, including metrics such as time to first response, resolution time, SLA/OLA compliance, backlog management, escalation rates, and more.4) Enhance observability, monitoring, runbooks, and operational readiness:Improve alerting and monitoring quality and coverage, along with runbooks/playbooks in collaboration with Engineering/Platform teams.Strengthen diagnostic processes and knowledge management to minimize repetitive issues and expedite L4 resolutions.5) Foster stakeholder management and alignment across tribes/squads:Collaborate with Tribe leadership, Engineering Managers, Tech Leads, and Customer-facing teams to align priorities and implement improvements.Ensure that Support Engineering and Squads function in synchronized harmony, promoting shared accountability and reducing friction between L2/L3 and L4.

Role overview This Level 3 Application Support Engineer position at SoftwareMind centers on supporting complex software applications for clients in the telecommunications industry. Based in Warsaw, the role addresses advanced technical issues and helps maintain strong performance and reliability standards across client systems. What you will do Investigate and resolve challenging application problems reported by telecommunications clients Collaborate with development teams to identify root causes and implement effective solutions Support ongoing service delivery by ensuring applications operate smoothly and efficiently Impact This role plays a key part in delivering dependable software solutions for telecommunications clients, directly supporting the quality and reliability of their services.

CoreWeave is The Essential Cloud for AI™. Designed by innovators for innovators, CoreWeave provides a robust platform rich in technology, tools, and expert teams that empower trailblazers to build and expand AI solutions with assurance. Our services are trusted by top AI laboratories, startups, and global corporations alike, merging outstanding infrastructure performance with profound technical knowledge to foster innovations and transform computing into actionable capabilities. Established in 2017, CoreWeave became a publicly traded entity (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com. We take pride in being a Living Wage accredited Employer. What You’ll Do:The Customer Experience (CX) Organization at CoreWeave is committed to guaranteeing that every client handling AI workloads at scale enjoys a seamless, dependable, and high-performance experience. This team supports the infrastructure that fuels the AI revolution, collaborating across data centers, hardware systems, and customer workloads to uphold the integrity of our cloud platform. The CX organization works closely with internal and customer engineering teams, providing valuable field insights and the opportunity to contribute to the CoreWeave product roadmap and development.About the Role:As a Manager of Bare Metal Support Engineering, you will play a pivotal role in ensuring our dedicated infrastructure remains stable, reliable, and high-performing. You will oversee daily support operations, triage incidents, manage escalations, and guarantee that hardware is monitored, maintained, and effectively delivered to our clients. You will lead a team of seasoned Systems Operations Engineers while also building a new team centered on our Bare Metal support model. This role requires a balance of tactical execution and operational enhancement, collaborating cross-functionally with engineering, product, and infrastructure teams to scale processes in line with our growth.In this role, you will:Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, managing escalations, and ensuring smooth hardware operations.Oversee the...

Join Primer: Revolutionizing Payment InfrastructurePrimer is at the forefront of transforming payment systems globally, offering the first unified payment infrastructure that empowers businesses to maximize their payment capabilities. Our platform enables merchants to seamlessly manage their payment stack, craft personalized commerce experiences, and enhance their payment success rates. Supported by leading investors such as Accel, Balderton, Iconiq, and Tencent, we are committed to simplifying the complexities of payments and commerce. Become a part of our mission to redefine the future of payments! Role OverviewDesign and implement tailored workplace technology solutions that boost employee productivity and collaboration.Support and enhance a diverse SaaS ecosystem, focusing on identity and access management, device management, collaboration tools, and internal workflows.Lead initiatives aimed at improving employee productivity through innovative processes and tools while collaborating with cross-functional teams.Ensure reliable technology services and contribute to the development of business continuity plans for seamless operations during disruptions.Develop deep technical expertise in workplace technologies, including collaboration tools, security, endpoint management, and end-user computing.Collaborate closely with teams in Engineering, Security, People, and Finance to deliver solutions that enhance team performance.Enhance operational maturity and decision-making through improved documentation, monitoring, metrics, and informed evaluation of platforms.Provide expert support and troubleshooting for technical issues across our platforms.Current technologies include Google Workspace, Jira, Intune, Slack, and MacOS.

CoreWeave is The Essential Cloud for AI™. Designed for visionaries by visionaries, CoreWeave provides a cutting-edge platform equipped with technology, tools, and teams that empower innovators to confidently build and scale AI solutions. Our infrastructure is trusted by top AI labs, startups, and major global enterprises, merging exceptional infrastructure performance with profound technical expertise to accelerate breakthroughs and transform compute into capability. Founded in 2017, we proudly became a publicly traded entity (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com.We take pride in being a Living Wage accredited Employer.Please note that this is a 24/7/365 team. Your shift (8 hours) will be between 7AM - 7PM local time.What You’ll Do:The Customer Experience (CX) Organization at CoreWeave is committed to ensuring that every client leveraging AI workloads at scale enjoys a seamless, reliable, and high-performance experience. This team supports the infrastructure that drives the AI revolution—engaging with data centers, hardware systems, and customer workloads to uphold the integrity of our cloud platform. The CX organization collaborates closely with both internal and customer engineering teams, providing valuable insights from the field and the opportunity to contribute to the CoreWeave product roadmap and development.About the Role:As a Senior Cloud Support Engineer at CoreWeave, you will find yourself at the forefront of a technological revolution, empowering our customers to unlock the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You will engage hands-on, working alongside engineers and researchers to tackle issues affecting high-profile, mission-critical applications and pioneering AI training workloads. Your contributions will play a crucial role in ensuring outstanding performance, reliability, and success for our clients, placing you at the core of transformative technologies that are reshaping industries worldwide.In this role, you will:Guide and mentor team members in enhancing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.Provide...

At Saily, we are revolutionizing the way people stay connected while traveling. With no roaming fees and no plastic SIM cards, we provide lightning-fast and secure mobile data across over 200 destinations. Our platform is trusted by millions of paying customers and frequented by hundreds of thousands of travelers daily.To deliver the best possible product, we have cultivated an AI-native Product Engineering culture that empowers:The Engineer as a builder, owning the customer problem-solving process from inception to production.AI Agents that assist by writing significant portions of code and automating repeatable tasks, enabling Engineers to amplify their contributions.A collaborative environment where everyone plays a role in enhancing Saily by proposing new areas for agent delegation and executing those improvements.A culture of curiosity, continuous learning, and knowledge sharing, ensuring that the customer experience, marked by comfort and connectivity, remains our primary focus.We prioritize growth over comfort, contribution over hierarchy, and impact over process. At Saily, we trust in giving talented individuals the context, autonomy, and AI tools they need to do their best work.We are excited to welcome motivated junior engineers to our team because we believe that true impact is not defined by years of experience, but rather by your eagerness to learn, discipline, and innovative mindset. Saily offers you the space to shape and enhance your surroundings.What can you expect from us? You will gain hands-on experience in AI-assisted software development, access to various learning resources, and the chance to work on a successful, impactful, and technically stimulating product that you will be proud to build.Bring your skills, your vision, and join Saily!Main ResponsibilitiesContribute to delivering tools and features with guidance from the team.Collaborate effectively with product managers, designers, and fellow engineers.Work within small, independent teams.Learn to leverage AI agents for specifications, coding, analysis, testing, and iterative processes.Participate in enhancing our internal agent network and development workflows.Focus on achieving user and business outcomes rather than just output.

Join Saily, where we simplify connectivity for travelers by eliminating roaming fees and plastic SIM cards, providing secure mobile data at over 200 destinations. With millions of paying customers and countless travelers accessing our services, your contributions will truly matter.We embrace an AI-native Product Engineering culture, where:The Engineer is a builder, tackling customer challenges from concept to implementation.AI Agents assist in coding and automating repetitive tasks, enabling Engineers to focus on impactful work.Everyone is encouraged to identify improvement opportunities and implement solutions.Curiosity and knowledge sharing are core to our team dynamics.Our ultimate goal is to ensure a comfortable and hassle-free journey for our customers.At Saily, we prioritize growth over comfort, contribution over hierarchy, and impact over process. We empower talented individuals with context, autonomy, and AI to enhance their productivity.We are excited to welcome motivated junior engineers to our team. Here, your impact is defined not by years of experience, but by your passion for learning, discipline, and innovative thinking. You'll have the opportunity to shape your environment, and Saily will provide the platform for you to do just that.Expect hands-on experience with AI-driven software development, full access to learning resources tailored to your growth, and the chance to work on a successful and technically challenging product that you will be proud to build.Bring your skills and vision, and become part of the Saily journey!

About Saily Saily, part of nordsec, helps travelers stay connected without roaming fees or physical SIM cards. Our platform delivers fast, secure mobile data in more than 200 destinations. With millions of paying users and hundreds of thousands online at any moment, we focus on making travel easier and more enjoyable. Our Product Engineering Culture Engineers own the entire product lifecycle, from initial concept through deployment. AI tools support coding and automate repetitive work, so engineers can focus on meaningful problems. Team members regularly suggest, discuss, and implement improvements together. We value curiosity, ongoing learning, and sharing knowledge across the team. Our main goal is to keep the travel experience smooth and stress-free for our users. We put growth ahead of comfort, impact above process, and contribution before hierarchy. Saily provides context, autonomy, and AI-driven tools to help people do their best work. About the Internship This is a 3-month, full-time paid internship based in Warsaw. Trainee Engineers work with experienced team members from day one, tackling real product challenges and building practical skills. Guidance is available, but interns are encouraged to take ownership and grow into their responsibilities. We use AI as a standard part of our workflow and emphasize strong engineering habits from the start. Outstanding interns may receive an offer for a full-time position at the end of the program. Who We’re Looking For Clear thinkers who learn quickly and take responsibility for their work Curious, self-disciplined individuals ready to contribute in a collaborative setting People eager for hands-on experience with real products, not just theoretical tasks If this sounds like the right fit, apply now to join the Saily team in Warsaw.