(Junior) Project Manager in Customer Success

Who are we looking for? We are recruiting for one of two positions, depending on your experience:Project Manager: If you have at least 1-2 years of experience working with B2B clients (preferably in HR, SaaS, or agency sectors), can independently manage projects, and negotiate collaboration terms.Junior Project Manager: If you have initial experience in executing projects (business, student organizations, or volunteer work), and you are eager to learn and grow in the Customer Success area.You will primarily work with business clients (both Polish and international) to ensure the success of sports challenges, client satisfaction (CSAT), upselling (additional months or expanding the audience), and renewal (extending collaboration for another year). Your main responsibilities as a Project Manager (we will teach you everything!):Implementation of sports programs for business clients: maintaining ongoing contact with the company coordinator (usually from HR departments), acting as a consultant during the preparation of sports programs, supporting the promotion of activities, and building engagement among employees, summarizing results and collecting feedback on satisfaction with collaboration.Formal and financial aspects of client collaboration: signing contracts, presenting offers for extension/continuation of collaboration (upselling) with negotiation elements, financial settlements of the program.Maintaining good client relationships: feedback conversations, conducting workshops with corporate coordinators, inviting participation or co-hosting webinars, interactions on LinkedIn, conferences, or in-person meetings organized by Activy.Proactive participation in the development of the Customer Success team: participating in/leads meetings and workshops, sharing experiences, implementing recommendations and new technologies, initiating process optimizations and testing new solutions impacting customer satisfaction, users, and our team.Independent task and project management: managing Notion, prioritizing tasks, status updates on project execution, regular 1:1 meetings with the functional manager.Full understanding and current use of our product: a mobile application for sports challenges = you need to be somewhat active .Implementation of additional projects in areas such as marketing, sales, mobile application development, or process optimization: depending on your skills and development preferences. What awaits you at Activy:Hybrid work model: You decide when you work from the office (located on Marszałkowska in Warsaw).

Join our dynamic team at Adyen as a Customer Success Manager. In this pivotal role, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our platform. You will collaborate closely with various teams to provide solutions, drive customer engagement, and foster long-term relationships.Your responsibilities will include:Understanding client needs and providing tailored solutions.Conducting regular check-ins to assess client satisfaction.Analyzing data to identify trends and opportunities for improvement.Facilitating onboarding and training sessions for new clients.If you are passionate about customer relationships and possess strong communication skills, we want to hear from you!

Scandit creates technology that helps businesses deliver goods more efficiently, connect patients with the correct medication, and improve retail operations. By automating workflows and transforming data into actionable insights, Scandit supports organizations across a range of industries. The team in Warsaw continues to play a key role in the company’s ongoing growth and development. Role overview The Digital Customer Success Manager joins the Customer Success team in Warsaw, focusing on adoption, satisfaction, and retention for a large group of enterprise clients. As Scandit develops its digital-first approach to customer success, this position helps shape engagement strategies using data, automation, and digital communication methods. What you will do Portfolio management: Oversee approximately 100 enterprise accounts across the Americas and EMEA, using Planhat to track account health, usage trends, and renewal risks. Digital engagement: Lead structured, scalable customer interactions such as virtual check-ins and adoption reviews. Coordinate with Account Managers, Field Marketing, and Customer Success colleagues to address customer needs, all handled remotely. Customer health and risk management: Analyze customer health data and take early action to resolve issues that could impact satisfaction or retention. Collaboration This role works closely with Account Managers, Field Marketing, and the broader Customer Success organization to maintain healthy enterprise accounts and support long-term relationships. Digital tools and automation are central to managing a high volume of accounts effectively. Location This position is based in Warsaw.

Join Egis Group as a Junior Project Coordinator and play a critical role in managing international railway projects. In this dynamic position, you will assist in coordinating project activities, liaising with stakeholders, and ensuring that all timelines and objectives are met. Your contributions will be vital in the successful execution of projects that enhance transportation infrastructure globally.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our advanced analytics solutions. You will engage with customers to understand their needs, provide strategic guidance, and drive adoption of our products. Your expertise will help foster long-lasting relationships with clients, making sure they derive maximum value from our services.

We are seeking a dynamic and results-oriented Partner Success Manager to join our team at IFS in Warsaw. In this pivotal role, you will be responsible for fostering strong relationships with our partners and ensuring their success with our solutions. Your expertise will help drive partner engagement, leading to mutual growth and success.As a Partner Success Manager, you will:Develop and maintain strong relationships with partners.Provide strategic guidance and support to maximize partner performance.Collaborate with internal teams to enhance partner experience.Analyze partner performance metrics and develop action plans accordingly.Conduct training and workshops to empower partners with product knowledge.If you are passionate about partner success and thrive in a collaborative environment, we want to hear from you!

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business goals through the effective use of our analytics and business intelligence solutions. You will be responsible for building strong relationships with clients, understanding their needs, and providing strategic guidance to maximize their success.

Grammarly embraces a versatile hybrid working model for this position. This adaptable structure offers team members a balance of focused work time and in-person collaboration, which nurtures trust, sparks innovation, and cultivates a robust team culture.About GrammarlyGrammarly is now part of Superhuman, an AI productivity platform dedicated to unleashing the superhuman potential in everyone. The Superhuman suite of applications and agents integrates AI across over 1 million applications and websites, featuring tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides automatic support. Founded in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityAs a crucial member of the Grammarly for Education team, you will serve as an Enterprise Customer Success Manager, playing a key role in propelling our initiatives to drive product adoption, derive value, and ultimately guide our customers towards expansion. Reporting to the Enterprise Customer Success Manager, you will be essential in bolstering a customer success framework that seeks to maximize Grammarly's value for our education clients.In this role, you will:Manage the complete post-sales customer lifecycle for assigned enterprise accounts, ensuring smooth onboarding, activation, and sustained success.Develop and execute renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and promote account growth.Collaborate cross-functionally with Sales and Key Accounts teams to identify and capitalize on expansion and cross-sell opportunities.Create impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman's products and functionalities, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and coordinate success plans.Utilize customer engagement data and trends to pinpoint risks, uncover opportunities, and take proactive, data-driven actions that surpass performance targets.

Join MicroStrategy as a Customer Success Manager where you will play a key role in ensuring our clients achieve their desired outcomes using our powerful analytics platform. As a vital part of our team, you will leverage your expertise in customer engagement and your fluency in Italian to build strong relationships with clients, helping them realize the full potential of our solutions.

At Superhuman, we embrace a vibrant hybrid work model that empowers our team members to enjoy the best of both worlds: ample focus time along with in-person collaboration that nurtures trust, sparks innovation, and cultivates a strong team culture.About SuperhumanSuperhuman, the AI productivity platform that includes Grammarly, is on a mission to unleash the superhuman potential in every individual. Our suite of applications and agents seamlessly integrates with over 1 million applications and websites, providing tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that understands context and offers help automatically. Established in 2009, Superhuman empowers more than 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and explore our company values here.The OpportunityJoining the Grammarly for Education team as an Enterprise Customer Success Manager, you will play a crucial role in driving the adoption of our platform, ensuring our customers achieve maximum value, and facilitating their expansion with our services. Reporting to the Enterprise Customer Success Manager, you will be integral to the success engine focused on maximizing Grammarly's value for our educational clients.In this pivotal role, you will:Manage the complete post-sales customer journey for your assigned enterprise accounts, ensuring smooth onboarding, activation, and sustainable success.Develop and implement renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and drive account growth.Collaborate with Sales and Key Accounts teams to pinpoint and capitalize on expansion and cross-selling opportunities.Facilitate impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.Utilize customer engagement data and trends to identify risks, reveal opportunities, and take proactive measures to ensure customer satisfaction.

Join MicroStrategy as a Senior Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative analytics platform. In this position, you will leverage your expertise in customer relationship management and your fluency in German to foster strong client partnerships and drive adoption of our solutions.

As the leading global provider of data resilience, Veeam empowers businesses to take command of their data, ensuring access anytime and anywhere. With a comprehensive suite of solutions encompassing data backup, recovery, portability, security, and intelligence, Veeam protects over 550,000 customers worldwide, making sure their operations run smoothly. Join us in our mission to innovate, grow, and create significant impacts for some of the biggest brands in the world. Together, we can shape the future of data resilience.About the RoleWe are looking for a collaborative, articulate, and highly organized individual with a robust technical understanding of Veeam products. Your motivation will stem from a commitment to maximizing customer success and outcomes. As a Customer Success Engineer, you will serve as the primary technical advocate, driving long-term results across the Veeam Data Platform. You'll be responsible for onboarding, adoption, and optimization, proactively identifying churn risks, migrations, and upsell opportunities while leveraging your expertise in disaster recovery and resilience.

About the CompanyMyDr, a part of the Docplanner group, which includes among others ZnanyLekarz, is a team of technology enthusiasts who have developed advanced Electronic Medical Documentation and comprehensive clinic management software from the ground up. Since 2017, we have successfully established ourselves as a leader in fully cloud-based EDM solutions within the Polish medical software market. Nearly 50,000 users rely on our product daily to ensure medical safety in Poland.We are continuously expanding and are looking for a new member to join our Customer Care team in Biskupiec.

Join Auto1 Group as a Junior Customer Support Specialist and become an integral part of our dedicated team! In this role, you will assist our customers with inquiries and provide exceptional support to ensure a seamless experience. Your friendly demeanor and commitment to helping others will shine as you interact with clients and resolve their issues promptly.

Join Our Team as an IT Project ManagerNetwise S.A. is seeking a talented and experienced IT Project Manager to spearhead the strategic development of our proprietary products that enhance Customer and Partner Engagement solutions (CRM and PRM).About Us:At Netwise, we're a dynamic team of passionate developers dedicated to building applications that effectively meet the unique needs of both Polish and global organizations. Our expertise lies in business applications within customer service, marketing, sales, client portals (B2B/Selfcare), and partner management while ensuring seamless operational efficiencies for our clients.Our commitment to excellence is demonstrated through our successful execution of over 300 projects in 47 countries. We continuously innovate and leverage world-class technologies, working alongside a team of engineers and analysts to create cutting-edge technological solutions that support our clients' businesses and enhance their workforce productivity.Key Responsibilities:Define and implement product development strategies.Ensure alignment with market demands and customer expectations.Manage product backlog and roadmap.Collaborate with development teams, stakeholders, and clients.Analyze market trends, competition, and technological advancements.Optimize processes to maximize product value.Product Strategy and Development:Collaborate in establishing product vision and development directions.Gather, identify, and prioritize business needs.Prepare market situation and trend analyses.Implement and develop product strategies.Build and maintain product backlog and create development roadmaps.Ensure coherence in solution architecture and adherence to business processes.Team and Process Management:Contribute to building a self-organizing project team.Develop project schedules based on scope, sprint divisions, and external factors.Participate in and lead agile ceremonies, including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.Ensure high-quality output and timely project delivery.Establish clear expectations, track project progress, and communicate updates effectively.

Twisto, a fintech company in Warsaw, develops products for business clients and is hiring a Junior Customer Service Specialist for B2B support. This role is based in Warsaw with a hybrid work option, at least one day per week in the office at Żelazna 59a. What you will do Communicate with B2B clients primarily via email and chat. Respond to questions, handle requests, and address complaints. Guide customers in using Twisto’s products and help them get the most value from the platform. Collaborate with other teams to resolve client issues efficiently. Maintain accurate records of all client interactions in internal systems. Share suggestions to improve services and enhance the customer experience. Requirements Ability to work in Warsaw, with hybrid flexibility (minimum one day per week in the office). Strong communication skills in written channels such as email and chat. Attention to detail when documenting client cases. Compensation and benefits Employment contract with a gross salary between 5,350 and 6,250 PLN. Monday to Friday schedule. Central Warsaw office location, or hybrid work arrangement. Financial allowance for hybrid work. Edenred lunch card. Private medical care and subsidized Multisport card. Flexible working hours. Five extra paid days off for fathers after the birth of a child. 30 days of paid vacation, plus 4 additional administrative days (34 days total per year). How to apply Send your CV in English.

The Role:As a Customer Renewals Manager at MicroStrategy, you will play a crucial role in ensuring our customers maximize the benefits of our innovative technology solutions. You will oversee a diverse portfolio of accounts, focusing on enhancing product utilization and driving overall adoption. This position requires collaboration with various internal teams to promptly address customer needs and foster a culture of customer success. Your ability to influence and engage is vital to your effectiveness in this role.Key Responsibilities:• Monitor and manage subscription and contract renewal timelines.• Collaborate closely with Sales, Customer Success, Product Development, and Marketing teams to strategize account objectives.• Work with the legal department on contract negotiations.• Handle all aspects of the contract renewal process, including pricing, documentation, and follow-up on late payments.• Enhance your negotiation skills and customer relationship management techniques.• Develop and maintain accurate renewal forecasts to assist in revenue planning.• Negotiate terms and pricing for renewals.• Design engagement strategies to keep customers informed about product updates and best practices.• Implement initiatives to mitigate customer churn.• Stay informed about industry trends and SaaS product advancements.

Telemedi is a pioneering company in the healthcare sector, employing software developers, physicians, and experts from various fields to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure convenient and immediate access to medical services for everyone.As a Junior Customer Service Team Leader, you will oversee the operations of our call center, ensuring the delivery of exceptional customer service.We are looking for a candidate who:exhibits outstanding organizational skills,is communicative and empathetic,has experience working in a call center environment, which is a plus.Your responsibilities will include:analyzing calls made by call center agents to continually enhance customer service quality (70% of your time);conducting daily selection and recruitment of call center staff (20% of your time);reporting on performance outcomes (10% of your time).

Join Telemedi as a Junior Team Leader and be part of a revolutionary journey in the telemedicine and insurance sectors. At Telemedi, we harness the power of technology to enhance patient care, ensuring that everyone has easy and instant access to medical services.In your role as a Junior Team Leader in the Customer Service department, you'll collaborate with a dynamic team to drive innovation in healthcare solutions.Your responsibilities will include:Conducting swift and effective recruitment processes.Listening to customer interactions to ensure quality standards are met.Overseeing the performance of customer service agents.Reporting findings and insights to other departments.Note that the first three responsibilities will constitute 80% of your work time.

We are looking for a dynamic and detail-oriented Junior Operations Specialist to join our Customer Support team. This role is perfect for someone who is passionate about providing outstanding customer service and has a strong command of the Chinese language. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience for our clients. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!