Customer Service Representative Manager - Europe

About ZURUZURU is committed to redefining industries through groundbreaking innovation and automation. Our diverse pillars include ZURU Toys, which reimagine play; ZURU Tech, which is shaping the future of construction; and ZURU Edge, which is leading the charge in next-gen FMCG brands.Founded in 2003 by the EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has rapidly expanded to over 5,000 team members across 30+ global locations.As one of the largest toy manufacturers worldwide, we proudly offer renowned brands such as Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our FMCG portfolio includes MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, GUMI YUM Surprise, and many more!Position OverviewIn your role as the Customer Service Representative (CSR) Manager at ZURU, you will spearhead the customer service team, ensuring it operates in harmony with the company's mission and delivers exceptional customer interactions. You will design and implement strategies to enhance team efficiency, streamline operations, and boost customer satisfaction. Furthermore, you will serve as a pivotal link between various departments, promoting collaboration and continuous improvement.Position ImpactAt ZURU, the CSR Manager holds a vital leadership role in fostering ongoing customer success, deeply embedded in our core values of teamwork, continuous improvement, and proactive excellence. This position exceeds mere customer satisfaction by cultivating a high-performing team that builds strategic partnerships, upholds ethical standards, and addresses customer concerns with transparency.In the immediate term, the CSR Manager will build trust and deliver outstanding value, reinforcing our dedication to customer excellence. Looking ahead, this role will champion ongoing process enhancements, improve customer experiences across all touchpoints, and lead an exemplary onboarding program for new team members, embodying ZURU's commitment to innovation and relentless pursuit of improvement. The CSR Manager will exemplify our values by nurturing a team that consistently surpasses customer expectations.

Dentons Business Services EMEA serves as the critical operational foundation of Dentons, one of the foremost global law firms. Our mission is to empower legal teams across Europe, the Middle East, and Africa with exceptional business services, ensuring we provide unparalleled value to our clients.At DBS EMEA, we champion innovation, collaboration, and the pursuit of continuous improvement. Our diverse team excels in vital business areas such as finance, IT, HR, and marketing, securing operational excellence at all levels.About the RoleWe are in search of a dynamic Europe Head of Opportunity Management to spearhead our impactful Proposals and Credentials team throughout the region. Located in Poland, this team plays a pivotal role in Dentons Europe’s strategic initiatives and commercial success. You will guide the team to become a center of excellence that prioritizes client focus, efficiency, and effectiveness. The team is responsible for managing a steady stream of multi-jurisdictional pitches and proposals. As a leader of a four-member team, you will be an inspiring professional equipped with both technical expertise and people development skills. This senior, highly visible, and strategic role reports directly to the Europe Clients & Markets Director.Key ResponsibilitiesEstablish the vision, strategy, and standards for opportunity and proposal management across Dentons Europe.Design and implement robust processes, tools, and policies to enhance win rates, profitability, and client satisfaction.Lead and nurture a high-performing team of opportunity and proposal professionals.Directly manage and oversee significant, high-value pitches, panel reviews, and RFPs for our most promising prospects.Collaborate closely with the Head of Pricing, Head of Client Development, and Head of Practices and Sectors to ensure a unified go-to-market strategy and market positioning.Foster a collaborative, inclusive, and high-trust team culture that promotes shared ownership, constructive feedback, and ongoing improvement within the proposals team.The ideal candidate will possess deep expertise in proposals along with strong stakeholder management abilities, commercial insight, and a practical, tech-enabled approach.

About ZURUZURU is dedicated to transforming industries and fostering innovation through groundbreaking advancements in automation. Our diverse operations include ZURU Toys, which are redefining play; ZURU Tech, which is at the forefront of the building revolution; and ZURU Edge, which is developing cutting-edge FMCG brands to cater to the needs of contemporary consumers.Established in 2003 by the Mowbray brothers, Nick and Mat, who are recognized as EY Entrepreneur of the Year and members of the World Entrepreneur Hall of Fame, ZURU has rapidly expanded to a workforce of over 5,000 individuals across more than 30 locations worldwide.As one of the largest toy manufacturers globally, our award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Additionally, our global FMCG brands encompass MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, and GUMI YUM Surprise, among others!Position OverviewIn the role of Customer Service Representative (German-speaking) at ZURU, you will serve as the primary liaison for our customers, delivering outstanding service and resolving inquiries. Your responsibilities will include providing product information, processing orders, troubleshooting issues, and ensuring customer satisfaction by effectively addressing concerns.Position ImpactAt ZURU, our Customer Service Representative position is crucial for driving both immediate and long-term success, grounded in our principles of collaboration, continuous improvement, and thorough preparation for success. This role focuses on achieving customer satisfaction by building strong relationships, upholding ethical standards, and addressing issues with complete transparency. In the short term, it establishes trust and creates real value for our customers, reinforcing our dedication to excellence.Looking forward, the role of CSR helps us to make significant improvements, continually enhancing processes and experiences that matter most to our customers. It embodies ZURU’s ethos of prioritizing good human interactions, ensuring we consistently strive to do better for our customers, partners, and our team.Roles & Responsibilities

Job SummaryThe Regional Senior Buyer plays a pivotal role in shaping the product portfolio for the European market. This position entails identifying promising brands, establishing vendor relationships, negotiating favorable commercial terms, and leveraging analytical insights to foster category and revenue expansion.This role demands astute commercial acumen paired with the ability to execute strategic initiatives effectively. The Regional Senior Buyer is tasked with sourcing brands that satisfy customer preferences, adhere to regional regulations, and reflect market trends across Europe.Job Expectations:Collaborate closely with the Senior Director of Merchandising and coordinate with global merchandising teams to align on business strategies, priorities, and category directions.Engage with in-market leadership, including Region Leaders, to develop and sustain a product assortment that resonates with local markets.Own and monitor key performance indicators (KPIs) for both new and existing brands, including pricing strategies, gross margins, product mix, promotional activities, and overall product lifecycle, while driving continuous enhancements.Navigate Europe-specific compliance, regulatory, and supply chain demands to ensure adherence to best purchasing practices.Work in tandem with Compliance and Regulatory teams to manage catalog updates, documentation, and regional approvals.Source products directly from manufacturers or authorized distributors in accordance with company policies and regional sourcing standards.Negotiate competitive commercial agreements, including pricing, marketing budgets, rebates, delivery timelines, and volume commitments.Cultivate and maintain robust vendor relationships to promote innovation, enhance margins, and ensure consistent communication regarding capabilities and expectations.Oversee vendor contracts, product evaluations, and issue resolutions in collaboration with cross-functional teams.Drive the onboarding of new products and brands to ensure timely and accurate integration into the European product lineup.Be available occasionally for meetings based in the United States, adhering to Pacific time zone schedules.Continuously assess and adjust pricing strategies, costs, and system modifications to uphold required mark-ups and margin performance.

Join degree6 as a Regional Sales Manager focusing on the Civil Engineering sector across Europe. In this pivotal role, you will drive sales strategies, build relationships with key stakeholders, and expand our market presence in the region. Your expertise will guide our team in achieving ambitious sales targets while ensuring customer satisfaction through exceptional service.We are looking for a dynamic leader who is passionate about civil engineering and has a proven track record in sales management. If you thrive in a fast-paced environment and are eager to make an impact, we want to hear from you!

degree6 is seeking a highly motivated and results-driven Regional Sales Manager to join our dynamic team in the Civil Engineering sector across the European region. In this role, you will leverage your expertise to drive sales growth, develop strategic partnerships, and enhance our market presence. You will be responsible for identifying new business opportunities, managing client relationships, and executing sales strategies that align with our company objectives.As a key player in our Sales, Marketing, and Business Development department, you will work closely with cross-functional teams to ensure the successful delivery of our services and solutions to clients.

Join Our Team!At Ria Money Transfer, a proud member of Euronet Worldwide, Inc. (NASDAQ: EEFT), we specialize in innovative financial solutions. We provide fast, secure, and affordable international money transfers to millions of customers worldwide. Our services extend to currency exchange, mobile top-ups, bill payments, and check cashing, ensuring a seamless omnichannel experience. With over 600,000 locations across almost 200 countries and territories, we are committed to opening new opportunities for a better everyday life.We believe in creating a world where individuals can build the lives they dream of, regardless of their background. Every customer, family, and community matter to us.About the RoleAs a Bilingual Customer Service Representative, you will play a crucial role in delivering exceptional service to our Polish-speaking clients. Your responsibilities will include addressing inquiries, resolving complaints, and ensuring a positive customer experience.Key Responsibilities:Responding to incoming calls and emails from Polish-speaking customers regarding their transactions, needs, or concerns.Actively listening to customers, demonstrating empathy for their issues, and providing effective solutions in Polish.Building and maintaining strong relationships with Polish-speaking clients and colleagues based on trust and reliability.Utilizing company software and tools effectively to assist customers while maintaining accurate documentation.Meeting performance metrics and departmental goals while consistently delivering outstanding customer service.Recommending appropriate products or services to Polish-speaking clients based on their needs.

About ZURUZURU is dedicated to revolutionizing industries, challenging conventional norms, and driving change through groundbreaking innovation and advanced automation. Our initiatives span various sectors: ZURU Toys are redefining play; ZURU Tech is leading the next construction revolution; and ZURU Edge is innovating new-generation FMCG brands to better meet the needs of modern consumers.Founded in 2003 by the visionary brothers Nick and Mat Mowbray, both named EY Entrepreneur of the Year and inducted into the World Entrepreneur Hall of Fame, ZURU has rapidly expanded to a team of over 5,000 members across more than 30 international locations.As one of the largest toy manufacturers globally, our award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG portfolio features MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, GUMI YUM Surprise, and more!Position OverviewIn the role of French-Speaking Customer Service Representative at ZURU, you will serve as the primary liaison for our customers, delivering outstanding service and effectively resolving inquiries. Your responsibilities will include providing product information, processing orders, troubleshooting issues, and ensuring customer satisfaction by promptly addressing concerns.Position ImpactAt ZURU, the CSR role is crucial for both immediate and long-term success, rooted in our culture of collaboration, continuous improvement, and proactive strategies to excel. This position focuses on delivering exceptional customer experiences by cultivating strong relationships, adhering to ethical standards, and addressing concerns with transparency. In the short term, it fosters trust and creates meaningful value for our customers while reinforcing our commitment to excellence.In the long run, the CSR role empowers us to make significant progress, consistently enhancing processes and experiences that matter most to our customers. It embodies ZURU’s philosophy of prioritizing good human interactions, ensuring we continually strive for better outcomes for our customers, partners, and team.Roles & Responsibilities

Join the dynamic team at Domino's Pizza, where our mission is to deliver delicious pizza and exceptional customer service! As a Customer Service Representative, you will be the face of our brand, engaging with customers and ensuring their orders are completed accurately and in a timely manner. Your role will be critical in creating a positive experience that keeps our customers coming back for more!In this position, you will handle customer inquiries, manage orders, and work collaboratively with your team to provide top-notch service. If you have a passion for food and enjoy interacting with people, this is the perfect opportunity for you!

Karo Healthcare is a vibrant and expanding personal-care retail company dedicated to empowering individuals to make informed healthcare choices. With a diverse portfolio spanning seven categories, including medical products, we proudly own and market over 80 brands across approximately 90 countries. Our renowned brands include E45, Pevaryl, Lamisil, Nutravita, Decubal, and many more. Our core philosophy focuses on enhancing people's ability to make intelligent health decisions, which is integral to our growth strategy, combining organic development with mergers and acquisitions.We're on an exciting journey at Karo Healthcare, and we invite you to join us. We are currently seeking a Scientific Affairs Lead for Central Europe at our Warsaw office.What’s in it for you?A pivotal leadership role influencing patient safety, product quality, and market success throughout Central Europe.The chance to establish and develop a local Scientific Affairs team from the ground up.Extensive exposure to medicinal products, medical devices, cosmetics, and food supplements.Collaborative opportunities with global teams and regional markets.Clearly defined long-term career development, including the pathway to becoming a Responsible Person (RP).What you’ll be doingLead and cultivate the local Scientific Affairs team in Central Europe, emphasizing capability development and full personnel responsibility.Serve as the primary Scientific Affairs liaison for the region, working closely with Global Scientific Affairs and local commercial teams.Ensure regional compliance concerning product quality, patient safety, and portfolio management processes.Manage regulatory and Scientific Affairs activities across various product categories and countries.Act as the local contact for health authorities, external partners, pharmacies, healthcare professionals (HCPs), and escalated consumer inquiries.Support compliant product launches, covering labeling, translations, submissions, and local documentation.Provide hands-on support to marketing and commercial teams, ensuring compliance in claims, materials, and execution.Drive local regulatory intelligence, proactively addressing evolving regulations and translating them into actionable strategies.Oversee quality and compliance activities with third-party logistics providers (3PLs), distributors, and partners, including audits and agreements.Represent Karo Healthcare in regulatory discussions, audits, and negotiations across the region.Contribute to the continuous enhancement of local and global standard operating procedures (SOPs), key performance indicators (KPIs), and operational methodologies.

Join a dynamic and rapidly growing international marketing firm that stands as a key player in the iGaming sector, with a strong commitment to expanding its footprint across Asia. Our team specializes in comprehensive market research, strategic business planning, and executing high-impact digital marketing campaigns that keep our clients at the forefront of this highly competitive industry.As a VIP Customer Support Representative, you will:Engage with customers through live chat or email, addressing inquiries related to account management, payments, gaming, bonuses, and navigating our platform.Provide clarity on betting odds, settlement processes, and the calculation of winnings.Assist customers with deposit, withdrawal, and other payment-related issues.Ensure customer compliance with regulatory standards, including age verification, responsible gambling limits, and local legislation.Support customers in establishing limits for deposits, bets, or losses, and offer resources for responsible gambling.

AbbVie Inc. is hiring an OEC Cluster Director for Central and Eastern Europe, based in Warsaw. This leadership position centers on Poland, Czechia, and Slovakia. Role overview The OEC Cluster Director will guide strategic efforts aimed at strengthening AbbVie's presence and driving growth throughout the assigned markets. The role requires close attention to regional dynamics and a proactive approach to advancing business objectives. Key responsibilities Lead initiatives that support business growth in Poland, Czechia, and Slovakia. Shape and execute strategies to enhance AbbVie's market position within the cluster. Requirements Demonstrated experience in a leadership capacity within relevant markets. Strong strategic thinking and ability to manage cross-country initiatives.

Key Responsibilities• Manage customer inquiries and technical support requests from clients and partners.• Deliver accurate information rapidly, ensuring effective communication tailored to the customer's technical understanding.• Assist customers with product and service inquiries, adhering to established call handling protocols.• Strive for timely resolution of customer issues while upholding the highest quality standards in every interaction.• Escalate service-related problems to the appropriate department as per client processes when necessary.• Ensure adherence to the Data Privacy and Security Policy.• Foster positive communication with colleagues, customers, and other stakeholders.

Dentons Business Services EMEA serves as the operational backbone of Dentons, the world’s largest law firm, and is dedicated to providing exceptional support services to clients throughout Europe, the Middle East, and Africa. As a vital part of Dentons’ global network, our EMEA business services team is instrumental in enhancing efficiency, fostering innovation, and promoting collaboration.At Dentons Business Services EMEA, we pride ourselves on delivering excellence in support to legal professionals through advanced solutions. Our dynamic and diverse team collaborates effectively to offer a comprehensive range of services, including finance, IT, human resources, marketing, and beyond. We are committed to nurturing a culture of continuous improvement and adaptability.Role Overview:The Finance Data Administration Specialist is pivotal in ensuring the quality of data utilized by our Finance Departments. This role entails managing daily workloads and tasks related to financial master data, including clients, matters, and fee earners. The specialist will also support the Finance Data Administration Process Owner and various processes within Revenue Management. The role encompasses two primary areas of responsibility. The first involves the activation, maintenance, and deactivation of fee earners’ accounts, resolving integration issues, and guaranteeing data quality and accuracy between HR/Talent and Finance systems. Additionally, the role aims to enhance results and streamline time recording processes through standardization and automation, as well as managing daily tasks related to missing time reports and timekeeper follow-ups.The second area focuses on maintaining records for clients, matters, and payors across all European offices. This includes resolving integration issues and upholding data quality between Risk and Finance systems. The role also demands user support and the establishment of effective relationships with both internal and external clients, including Finance teams, Partners, and Customers across the region.Both areas may require conducting user training and support across EU offices.Key Responsibilities:Execute day-to-day activities and ad hoc tasks related to finance data updates and corrections.Monitor completed and pending tasks, managing work schedules leading up to the monthly closing, and assist in resolving client queries.Collaborate effectively with team members and other departments.Ensure compliance with quality standards and service excellence.Support and participate in assigned campaigns, initiatives, and internal projects.

Join our dynamic team at YIT Group as a Customer Service Specialist in Warsaw. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. You will manage inquiries, resolve issues, and provide exceptional support that enhances customer satisfaction.The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to work collaboratively within a team. Your contributions will be integral to fostering positive customer experiences and maintaining our reputation for outstanding service.

Role overview Superhuman Platform Inc. is looking for a Customer Support Manager to join the Warsaw hub. This position oversees a team dedicated to providing reliable service and support for clients. The manager shapes methods to improve customer satisfaction, addresses challenging client concerns, and keeps the support process running smoothly. What you will do Lead and mentor the customer support team Create and refine strategies to increase customer satisfaction Handle escalated or complex client issues directly Maintain a seamless support experience for clients Location This role is based at the Warsaw hub.

Role overview Growetalents is hiring a VIP Customer Support Representative based in Warsaw. This position acts as the primary contact for VIP clients, managing their requests and ensuring each interaction meets a high standard of service. What you will do Respond promptly and professionally to inquiries from VIP customers Work to resolve issues efficiently, aiming to address concerns on the first contact whenever possible Develop and maintain strong relationships with VIP clients Represent Growetalents with a commitment to quality and attention to detail Requirements Dedication to providing excellent customer service Ability to manage multiple priorities comfortably Strong communication skills Interest in building rapport and trust with clients This role focuses on supporting VIP customers and making a positive impact on their experience at Growetalents.

About the CompanyMyDr, a part of the Docplanner group, which includes among others ZnanyLekarz, is a team of technology enthusiasts who have developed advanced Electronic Medical Documentation and comprehensive clinic management software from the ground up. Since 2017, we have successfully established ourselves as a leader in fully cloud-based EDM solutions within the Polish medical software market. Nearly 50,000 users rely on our product daily to ensure medical safety in Poland.We are continuously expanding and are looking for a new member to join our Customer Care team in Biskupiec.

Join Alimentiv as a Manager of Monitoring & Site Management to lead our dedicated team in Europe! You will play a crucial role in overseeing site management operations and ensuring top-notch monitoring practices across various clinical trials.Your expertise will help us maintain high standards of quality while fostering a collaborative working environment. This is an exciting opportunity to make a significant impact in the clinical research industry.

Dentons Business Services EMEA serves as the operational backbone for Dentons, the world's largest law firm, facilitating exceptional client service across Europe, the Middle East, and Africa. Our EMEA business services team is a vital element of Dentons' global network, significantly enhancing efficiency, innovation, and collaboration.We are dedicated to excellence in supporting legal professionals with state-of-the-art solutions. Our vibrant and diverse team works together to deliver a comprehensive array of services encompassing finance, IT, human resources, marketing, and more. We take pride in nurturing a culture of continuous improvement and adaptability.Role OverviewCurrently, we are seeking a talented Billing Specialist to join our Europe Team. This role is essential for managing a variety of billing activities, primarily focusing on ensuring the billing process for assigned partners' portfolios is handled efficiently.Key ResponsibilitiesExecute daily billing tasks with precision.Adhere to the firm’s policies and obligations while effectively managing risks associated with this role.Ensure the highest quality of invoices is sent to clients.Generate various Work in Progress (WIP) reports for Billing Team members.Provide support to colleagues and resolve standard cases to guarantee client satisfaction.Collaborate with various stakeholders including partners, personal assistants, and local finance teams.Work alongside the Revenue Management Team to identify and implement enhancements to the billing process.Maintain professional relationships with all stakeholders.