Customer Care Team Leader

MyDr, part of the Docplanner group alongside m.in and ZnanyLekarz, develops technology for healthcare, specifically, advanced software for Electronic Medical Documentation (EMD) and comprehensive clinic management. Since 2017, MyDr has become a key provider of cloud-based EMD solutions in Poland, supporting over 65,000 daily users who rely on its tools to keep healthcare safe and efficient. Role overview The Customer Care Team Leader will guide the Business Customer Care team in Warsaw. This position focuses on leading people, monitoring team performance, and driving process improvements. Main responsibilities Lead a team of about 16, supporting their daily work and professional growth. Recruit and onboard new team members. Hold regular one-on-one meetings to strengthen relationships and exchange feedback. Analyze and report on team performance using established KPIs. Review customer interactions, including call recordings, and provide actionable feedback through coaching forms. Support team members’ development with growth plans, career paths, and involvement in additional projects. Advocate for the customer’s perspective in discussions with product teams, helping to improve service processes. Additional activities Participate in cross-department and international projects, working with Customer Care, Sales, Product, and other teams. Recommend process improvements and share feedback on new initiatives. Join client meetings and onboarding sessions to stay informed about client needs and suggest process enhancements. Promote a culture of continuous improvement and high standards within the team. Location This role is based in Warsaw.

Telemedi is a pioneering company in the healthcare sector, employing software developers, physicians, and experts from various fields to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure convenient and immediate access to medical services for everyone.As a Junior Customer Service Team Leader, you will oversee the operations of our call center, ensuring the delivery of exceptional customer service.We are looking for a candidate who:exhibits outstanding organizational skills,is communicative and empathetic,has experience working in a call center environment, which is a plus.Your responsibilities will include:analyzing calls made by call center agents to continually enhance customer service quality (70% of your time);conducting daily selection and recruitment of call center staff (20% of your time);reporting on performance outcomes (10% of your time).

Join Telemedi as a Junior Team Leader and be part of a revolutionary journey in the telemedicine and insurance sectors. At Telemedi, we harness the power of technology to enhance patient care, ensuring that everyone has easy and instant access to medical services.In your role as a Junior Team Leader in the Customer Service department, you'll collaborate with a dynamic team to drive innovation in healthcare solutions.Your responsibilities will include:Conducting swift and effective recruitment processes.Listening to customer interactions to ensure quality standards are met.Overseeing the performance of customer service agents.Reporting findings and insights to other departments.Note that the first three responsibilities will constitute 80% of your work time.

Telemedi is a dynamic player in the healthcare sector, employing developers, doctors, and experts to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure everyone has convenient and immediate access to medical assistance.As a Call Center Team Leader, you will collaborate with us to drive innovations in telemedicine and insurance.We are looking for an individual who:Has experience in organizing call center operations and recruitment.Possesses excellent time management skills.Is personable and empathetic.Your responsibilities will include:Supervising call center operations actively, verifying agent activities.Conducting swift and effective recruitment for the call center.Overseeing customer service quality, reviewing calls and transcripts to catch fraud.Organizing and delivering training for call center staff.Preparing monthly financial reports for call center employees.Note: The first three tasks will constitute 80% of your work time.RequirementsWhat we expect from you:A minimum of one year of experience in a similar position within a call center (Coordinator, Supervisor, Team Leader).The ability to adapt to a dynamic and ever-evolving environment.Experience working with KPIs and SLAs, with a positive attitude towards data management.Proficiency in Microsoft Office Suite, especially Excel.Fluency in Polish, both spoken and written; knowledge of English is a plus.Our values:Empathy up, not down. Our boss is the client.Organizational “Yes”: We welcome those who enthusiastically embrace change and new opportunities.Ensure others hear the truth from you and accept it when you hear it.5x Why: We encourage questioning “why?” to seek better solutions.Doing the right things the right way at the right time. It’s not about doing anything, but doing what makes sense.Ambition with a capital A.We look both ahead and behind in processes.Dedication.Systematic and disciplined.What doesn’t fit our culture:Inability to organize work...

Join our dynamic team at Sigma Software Group as a Senior Software Engineer / Team Leader, where you'll play a pivotal role in leading innovative projects and guiding a skilled team of developers. You will be responsible for architecting robust software solutions, ensuring high-quality code, and mentoring junior developers.We are looking for a passionate leader who thrives in a collaborative environment and is eager to take on challenges. If you have a strong background in software engineering and a desire to lead a team towards success, we want to hear from you!

We are seeking a dynamic and experienced Team Leader for UAC Buyer to join our vibrant team at joinus in Warsaw. In this role, you will lead a team of dedicated professionals in executing user acquisition campaigns that drive growth and enhance our market presence. You will be responsible for strategizing and optimizing performance marketing initiatives, collaborating with cross-functional teams, and leveraging data-driven insights to achieve our ambitious targets.

Are you passionate about leading a team while writing high-quality code? Join Sigma Software as a Senior Software Engineer / Team Leader! In this pivotal role, you will guide a talented team of engineers, overseeing code reviews, design critiques, and career development while collaborating with our integration teams.Design and develop scalable solutions, ensuring a balance between production-ready code and rapid proof-of-concept development.Take ownership of sprint planning and execute the quarterly roadmap effectively.Serve as the final escalation point for complex technical challenges.Quickly learn and adopt new technologies while strategically managing technical debt.

Join Ergomed as a Pharmacovigilance Officer and lead a dedicated team in ensuring drug safety and regulatory compliance. In this pivotal role, you will oversee the monitoring and reporting of adverse drug reactions, guiding your team to maintain the highest standards of pharmacovigilance practices.As a Team Leader, you will leverage your line management experience to mentor and develop your team, ensuring effective communication and collaboration across various departments. Your expertise will be key in driving continuous improvement and fostering a culture of safety within the organization.

Role overview Superhuman Platform Inc. seeks a Customer Care Specialist to support Grammarly users from its Warsaw hub. The focus of this position is to assist users, answer their questions, and ensure they can take full advantage of Grammarly's features. What you will do Respond to user inquiries and address issues in a timely manner Troubleshoot technical problems related to Grammarly's tools Provide clear, practical guidance to help users navigate the platform Support customer satisfaction and engagement by delivering attentive service Location This role is based at the company’s Warsaw hub.

Superhuman embraces a flexible hybrid working model for this position, allowing team members to enjoy a balanced blend of focused work and in-person collaboration. This approach fosters an environment of trust, innovation, and a robust team culture. We welcome candidates who are based in Warsaw.About SuperhumanSuperhuman is an innovative AI productivity platform that aims to unlock the extraordinary potential within every individual. Our suite of applications integrates seamlessly with over 1 million platforms and websites, offering tools like Grammarly for writing assistance, Coda for collaborative workspaces, Mail for inbox management, and Go, a proactive AI assistant that comprehends context and provides automated assistance. Since our inception in 2009, Superhuman has empowered over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to reduce busywork and focus on what truly matters. Discover more about us at superhuman.com.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to join our Customer Care team. This role will play a pivotal part in transforming the customer experience through innovative care strategies. You will directly influence the enhancement of Superhuman's product offerings and contribute to the retention and growth of our revenue-generating customer base.As a Customer Care Specialist, your responsibilities will include:Providing timely, empathetic, and personalized assistance, ensuring that customer needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings through our help desk.Delivering exceptional customer service experiences that boost customer satisfaction and loyalty.Collaborating on various tasks both independently and with cross-functional teams to enhance operational efficiency and implement innovative ideas.Your Journey with Us:First 30 Days: Immerse yourself in our company culture while mastering the tools, workflows, and ticket resolution processes, supported by experienced team members.By Month Three: Acquire a deep understanding of our product offerings and complete six weeks of comprehensive training, successfully passing the final assessment to prepare for new challenges ahead.

Superhuman provides a vibrant hybrid working environment for this position, allowing team members to enjoy focused work while benefiting from face-to-face collaboration that nurtures trust, creativity, and a robust team culture. Candidates for this role must be located in Warsaw.About SuperhumanSuperhuman, now including Grammarly, is an innovative AI productivity platform dedicated to unlocking the extraordinary potential within every individual. With a suite of applications and agents that seamlessly integrates with over 1 million applications and websites, Superhuman enhances productivity through tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go—the proactive AI assistant that understands context and provides assistance automatically. Since our founding in 2009, we have empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Explore more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are searching for a Customer Care Specialist to join our Mail team. This role is essential in enhancing Superhuman's product offerings and transforming the customer experience through innovative support strategies.In this role, you will:Become the foremost expert on Superhuman's products.Inspire, educate, and support customers to excel in their email communications.Engage with customers through email and ticketing systems to resolve issues and enhance their experiences.Act as the customer advocate, communicating their needs and feedback internally.Influence our product development and growth strategies to further delight our customers.Continuously optimize the efficiency and effectiveness of the customer experience.Go beyond expectations by creating personalized moments of delight for our customers.QualificationsAt least 1 year of experience in customer-facing roles, preferably with a technical software product.Ability to simplify complex concepts into clear and concise communication.

Join Superhuman, where we embrace a flexible hybrid work model that combines focused individual time with collaborative in-person interactions. This innovative approach nurtures trust, fosters creativity, and builds a cohesive team spirit. Candidates must be based in Warsaw.About SuperhumanSuperhuman, a cutting-edge AI productivity platform, is on a mission to unlock the superhuman potential within everyone. Our suite of applications and intelligent agents seamlessly integrates with over a million applications and websites, enhancing productivity. Products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's efficient inbox management, and Go, a proactive AI assistant that understands context and provides timely assistance. Since our inception in 2009, Superhuman has empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here.The OpportunityWe are excited to invite a Customer Care Specialist to our Mail team, where you will play a crucial role in enhancing our product offerings and transforming the customer experience through innovative and effective customer care.In this role, you will:Become the foremost expert on Superhuman's products.Inspire and educate customers to excel in their email communications.Assist customers through emails and tickets, resolving issues and improving their daily lives.Serve as the voice of our customers, advocating for their needs internally.Influence our product and growth strategy to further enhance customer satisfaction.Continuously refine and elevate the team's performance and overall customer experience.Exceed expectations by crafting unique and delightful experiences for our customers.

Join our dynamic team at YIT Group as a Customer Service Specialist in Warsaw. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. You will manage inquiries, resolve issues, and provide exceptional support that enhances customer satisfaction.The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to work collaboratively within a team. Your contributions will be integral to fostering positive customer experiences and maintaining our reputation for outstanding service.

Join our innovative team at inetum2 as a Technical Leader in Artificial Intelligence. In this pivotal role, you will spearhead groundbreaking AI projects, guiding a talented team of engineers and researchers to develop cutting-edge solutions. Your expertise will be crucial in driving our technology strategy and enhancing our product offerings.

Join inetum2 as a Technical Leader in Data Engineering and play a pivotal role in driving innovative data solutions. As a key member of our team, you will lead projects that harness the power of data to deliver exceptional results for our clients. Your expertise in data engineering and leadership skills will empower you to mentor junior engineers and shape the future of our data initiatives.

About the Role inetum2 is looking for a Technical Leader Data Engineer in Warsaw. This position puts technical leadership at the center of data engineering projects, shaping solutions and guiding teams in a changing data landscape.

About Growe Growe is a business advisory and services group focused on the iGaming and Entertainment sectors. The company develops strategies and scalable solutions to help businesses adapt, enter new markets, and build long-term success. Role Overview: Support Team Lead Based in Warsaw, the Support Team Lead manages a team of Level 1 support engineers working around the clock in a 24/7 shift system. This position centers on ensuring reliable support operations, meeting Service Level Agreements (SLAs), and strengthening incident management practices. Key Responsibilities Lead and supervise a team of Level 1 support engineers in a 24/7 shift environment. Maintain high standards for support operations and ensure all SLAs are met. Act as the main escalation point for critical incidents. Improve incident management processes and workflows. Encourage operational excellence and drive continuous improvement efforts. Collaborate closely with Level 2/Level 3, Site Reliability Engineering (SRE), and DevOps teams. Build and support a strong, accountable, and high-performing support team.

As a Technical Leader in Data Engineering, you will play a pivotal role in:Overseeing the comprehensive delivery of projects across multiple teams, transforming strategic objectives into actionable roadmaps with defined milestones, effective risk management, and prompt decision-making.Creating and nurturing high-performance teams through effective coaching and established standards; proactively addressing conflicts and developing successors to alleviate key-person dependency.Acting as a reliable partner to clients—facilitating results-driven workshops, ensuring stakeholder alignment, negotiating project scope changes, and maintaining a prioritized backlog focused on delivering value.Driving commercial success by crafting proposals and Statements of Work (SOWs), making accurate estimates, monitoring margin, utilization, and forecasting accuracy, while identifying compliant and value-enhancing expansions.Providing architectural guidance and governance, thoroughly documenting trade-offs, and ensuring alignment with security, compliance, cost-effectiveness, and operational viability.Leading a team of skilled Data Engineers and Developers.Conducting technical evaluations of candidates.

Join us at joinus as a Relocation and Care Specialist, where you will play a pivotal role in assisting clients with their relocation needs and providing exceptional care support. You will collaborate with various departments to ensure a smooth transition for individuals and families navigating new environments.

We are seeking a dedicated and skilled Security Team Lead to join our dynamic team at joinus. In this pivotal role, you will be responsible for overseeing the security operations of our organization, ensuring the safety and security of our assets, employees, and clients. You will lead a team of security professionals, implementing best practices and innovative strategies to enhance our security posture.