Call Center Team Leader

Telemedi is a dynamic player in the healthcare sector, employing developers, doctors, and experts to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure everyone has convenient and immediate access to medical assistance.As a Call Center Team Leader, you will collaborate with us to drive innovations in telemedicine and insurance.We are looking for an individual who:Has experience in organizing call center operations and recruitment.Possesses excellent time management skills.Is personable and empathetic.Your responsibilities will include:Supervising call center operations actively, verifying agent activities.Conducting swift and effective recruitment for the call center.Overseeing customer service quality, reviewing calls and transcripts to catch fraud.Organizing and delivering training for call center staff.Preparing monthly financial reports for call center employees.Note: The first three tasks will constitute 80% of your work time.RequirementsWhat we expect from you:A minimum of one year of experience in a similar position within a call center (Coordinator, Supervisor, Team Leader).The ability to adapt to a dynamic and ever-evolving environment.Experience working with KPIs and SLAs, with a positive attitude towards data management.Proficiency in Microsoft Office Suite, especially Excel.Fluency in Polish, both spoken and written; knowledge of English is a plus.Our values:Empathy up, not down. Our boss is the client.Organizational “Yes”: We welcome those who enthusiastically embrace change and new opportunities.Ensure others hear the truth from you and accept it when you hear it.5x Why: We encourage questioning “why?” to seek better solutions.Doing the right things the right way at the right time. It’s not about doing anything, but doing what makes sense.Ambition with a capital A.We look both ahead and behind in processes.Dedication.Systematic and disciplined.What doesn’t fit our culture:Inability to organize work...

MyDr, part of the Docplanner group alongside m.in and ZnanyLekarz, develops technology for healthcare, specifically, advanced software for Electronic Medical Documentation (EMD) and comprehensive clinic management. Since 2017, MyDr has become a key provider of cloud-based EMD solutions in Poland, supporting over 65,000 daily users who rely on its tools to keep healthcare safe and efficient. Role overview The Customer Care Team Leader will guide the Business Customer Care team in Warsaw. This position focuses on leading people, monitoring team performance, and driving process improvements. Main responsibilities Lead a team of about 16, supporting their daily work and professional growth. Recruit and onboard new team members. Hold regular one-on-one meetings to strengthen relationships and exchange feedback. Analyze and report on team performance using established KPIs. Review customer interactions, including call recordings, and provide actionable feedback through coaching forms. Support team members’ development with growth plans, career paths, and involvement in additional projects. Advocate for the customer’s perspective in discussions with product teams, helping to improve service processes. Additional activities Participate in cross-department and international projects, working with Customer Care, Sales, Product, and other teams. Recommend process improvements and share feedback on new initiatives. Join client meetings and onboarding sessions to stay informed about client needs and suggest process enhancements. Promote a culture of continuous improvement and high standards within the team. Location This role is based in Warsaw.

Telemedi is a pioneering company in the healthcare sector, employing software developers, physicians, and experts from various fields to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure convenient and immediate access to medical services for everyone.As a Junior Customer Service Team Leader, you will oversee the operations of our call center, ensuring the delivery of exceptional customer service.We are looking for a candidate who:exhibits outstanding organizational skills,is communicative and empathetic,has experience working in a call center environment, which is a plus.Your responsibilities will include:analyzing calls made by call center agents to continually enhance customer service quality (70% of your time);conducting daily selection and recruitment of call center staff (20% of your time);reporting on performance outcomes (10% of your time).

Join our dynamic team at Sigma Software Group as a Senior Software Engineer / Team Leader, where you'll play a pivotal role in leading innovative projects and guiding a skilled team of developers. You will be responsible for architecting robust software solutions, ensuring high-quality code, and mentoring junior developers.We are looking for a passionate leader who thrives in a collaborative environment and is eager to take on challenges. If you have a strong background in software engineering and a desire to lead a team towards success, we want to hear from you!

We are seeking a dynamic and experienced Team Leader for UAC Buyer to join our vibrant team at joinus in Warsaw. In this role, you will lead a team of dedicated professionals in executing user acquisition campaigns that drive growth and enhance our market presence. You will be responsible for strategizing and optimizing performance marketing initiatives, collaborating with cross-functional teams, and leveraging data-driven insights to achieve our ambitious targets.

Join Telemedi as a Junior Team Leader and be part of a revolutionary journey in the telemedicine and insurance sectors. At Telemedi, we harness the power of technology to enhance patient care, ensuring that everyone has easy and instant access to medical services.In your role as a Junior Team Leader in the Customer Service department, you'll collaborate with a dynamic team to drive innovation in healthcare solutions.Your responsibilities will include:Conducting swift and effective recruitment processes.Listening to customer interactions to ensure quality standards are met.Overseeing the performance of customer service agents.Reporting findings and insights to other departments.Note that the first three responsibilities will constitute 80% of your work time.

Are you passionate about leading a team while writing high-quality code? Join Sigma Software as a Senior Software Engineer / Team Leader! In this pivotal role, you will guide a talented team of engineers, overseeing code reviews, design critiques, and career development while collaborating with our integration teams.Design and develop scalable solutions, ensuring a balance between production-ready code and rapid proof-of-concept development.Take ownership of sprint planning and execute the quarterly roadmap effectively.Serve as the final escalation point for complex technical challenges.Quickly learn and adopt new technologies while strategically managing technical debt.

Join Ergomed as a Pharmacovigilance Officer and lead a dedicated team in ensuring drug safety and regulatory compliance. In this pivotal role, you will oversee the monitoring and reporting of adverse drug reactions, guiding your team to maintain the highest standards of pharmacovigilance practices.As a Team Leader, you will leverage your line management experience to mentor and develop your team, ensuring effective communication and collaboration across various departments. Your expertise will be key in driving continuous improvement and fostering a culture of safety within the organization.

Join the Vanguard of Online Privacy!Are you a passionate problem-solver with a knack for innovation? Become a part of the team that brought you Threat Protection Pro, the NordLynx protocol, and the world’s fastest VPN, empowering users with privacy, security, and control over their digital landscape.Your Contribution: Enable millions of users to reclaim their online security, privacy, and data.Join our Notification Center Team and help shape the future of in-app notifications!As a Senior Backend Engineer, you will be instrumental in developing and maintaining the crucial microservices that ensure seamless in-app notification delivery. Our team is the backbone supporting a wide array of features across various teams that rely on efficient notification systems to operate. We are dedicated to collaborating with different Nord teams to pave the way for our scalable future.Are you prepared to tackle challenges related to scalability, cost efficiency, quality code, and maintenance? Help maintain a stable and functional service that acts as an essential component behind many features of NordVPN, NordPass, and NordLayer. Join our team of skilled engineers striving for technical excellence!

Join our innovative team at inetum2 as a Technical Leader in Artificial Intelligence. In this pivotal role, you will spearhead groundbreaking AI projects, guiding a talented team of engineers and researchers to develop cutting-edge solutions. Your expertise will be crucial in driving our technology strategy and enhancing our product offerings.

Join inetum2 as a Technical Leader in Data Engineering and play a pivotal role in driving innovative data solutions. As a key member of our team, you will lead projects that harness the power of data to deliver exceptional results for our clients. Your expertise in data engineering and leadership skills will empower you to mentor junior engineers and shape the future of our data initiatives.

About the Role inetum2 is looking for a Technical Leader Data Engineer in Warsaw. This position puts technical leadership at the center of data engineering projects, shaping solutions and guiding teams in a changing data landscape.

About Growe Growe is a business advisory and services group focused on the iGaming and Entertainment sectors. The company develops strategies and scalable solutions to help businesses adapt, enter new markets, and build long-term success. Role Overview: Support Team Lead Based in Warsaw, the Support Team Lead manages a team of Level 1 support engineers working around the clock in a 24/7 shift system. This position centers on ensuring reliable support operations, meeting Service Level Agreements (SLAs), and strengthening incident management practices. Key Responsibilities Lead and supervise a team of Level 1 support engineers in a 24/7 shift environment. Maintain high standards for support operations and ensure all SLAs are met. Act as the main escalation point for critical incidents. Improve incident management processes and workflows. Encourage operational excellence and drive continuous improvement efforts. Collaborate closely with Level 2/Level 3, Site Reliability Engineering (SRE), and DevOps teams. Build and support a strong, accountable, and high-performing support team.

Join our dynamic team at MSX International as a Technical Assistance Center Engineer. In this vital role, you will provide exceptional support and solutions to our clients, ensuring optimal performance and satisfaction. Your expertise will play a crucial part in resolving technical issues and enhancing customer experiences.

The Data Center Coordinator plays a pivotal role in managing electronic devices and operating servers on a daily basis while overseeing data transfer operations both regionally and globally. Key responsibilities include monitoring the availability of physical assets, ensuring compliance with operational processes, managing inventory through dashboards, and collaborating with software, hardware, and logistics teams.This position demands proactive communication with a diverse range of stakeholders to ensure efficient execution of tasks, address customer inquiries, and provide regular updates on project status. The coordinator will also monitor cloud-based data transfer processes, identify discrepancies, perform routine system checks, and escalate issues when required.As a central point of contact, the Data Center Coordinator will work closely with international teams to standardize global processes, facilitate discussions, and anticipate business needs. The role requires strong problem-solving skills, the ability to prioritize tasks based on urgency, and occasionally attending meetings outside standard working hours.

Join our dynamic team at tsmg as a Senior Data Center Coordinator, where you will play a pivotal role in managing disk lifecycle and ingest operations tailored to our operational needs. Your responsibilities will encompass overseeing the procurement, allocation, tracking, scrapping, and shipment of disks, ensuring a smooth and efficient data upload and segregation process. You will also coordinate team efforts through effective conflict resolution, task delegation, goal setting, time management, and resource allocation. Strong stakeholder management skills are essential, as you will be tasked with providing updates and statuses to both internal teams and clients, fostering seamless operations aligned with our business objectives.

As a Technical Leader in Data Engineering, you will play a pivotal role in:Overseeing the comprehensive delivery of projects across multiple teams, transforming strategic objectives into actionable roadmaps with defined milestones, effective risk management, and prompt decision-making.Creating and nurturing high-performance teams through effective coaching and established standards; proactively addressing conflicts and developing successors to alleviate key-person dependency.Acting as a reliable partner to clients—facilitating results-driven workshops, ensuring stakeholder alignment, negotiating project scope changes, and maintaining a prioritized backlog focused on delivering value.Driving commercial success by crafting proposals and Statements of Work (SOWs), making accurate estimates, monitoring margin, utilization, and forecasting accuracy, while identifying compliant and value-enhancing expansions.Providing architectural guidance and governance, thoroughly documenting trade-offs, and ensuring alignment with security, compliance, cost-effectiveness, and operational viability.Leading a team of skilled Data Engineers and Developers.Conducting technical evaluations of candidates.

Securitas is seeking Security Personnel to staff the Information Point at a shopping center in Ochota, Warsaw. This role combines customer service with a focus on safety in a busy retail setting. What you will do Act as the first point of contact for customers at the Information Point Provide assistance to visitors, answering questions and giving directions Monitor the immediate area to support a secure and welcoming environment Handle customer inquiries and address concerns as they come up Location This position is based in the Ochota district of Warsaw.

We are seeking a dedicated and skilled Security Team Lead to join our dynamic team at joinus. In this pivotal role, you will be responsible for overseeing the security operations of our organization, ensuring the safety and security of our assets, employees, and clients. You will lead a team of security professionals, implementing best practices and innovative strategies to enhance our security posture.

About the Role planner5d is looking for an Android Team Lead to guide the development of mobile applications that help users design and visualize spaces. This position is based in Warsaw. What You Will Do Lead a team of Android developers, encouraging collaboration and creative problem-solving Oversee projects from initial concept to final release Apply Android development expertise to deliver high-quality apps that reflect planner5d’s vision