Senior Analyst, Operational Excellence

Join us at Xometry as a Senior Analyst in Operational Excellence, where you will play a pivotal role in enhancing our operational processes. You will collaborate with cross-functional teams to identify areas for improvement, implement best practices, and drive continuous improvement initiatives. Your analytical skills will be crucial in interpreting data and providing actionable insights that will help optimize our operations and contribute to the overall success of the company.

Xometry (NASDAQ: XMTR) is at the forefront of innovation, bridging the gap between visionary thinkers and manufacturers capable of transforming ideas into reality. Our cutting-edge digital marketplace equips manufacturers with essential tools to expand their operations, while facilitating seamless access to global manufacturing capabilities for Fortune 1000 companies.We are currently in search of a dynamic and results-oriented Senior Operational Excellence Manager to become an integral part of our expanding team. This role is tailored for an analytical strategist and proactive executor, adept at scrutinizing operational and customer service data, pinpointing inefficiencies and performance gaps, and converting insights into tangible enhancements. In collaboration with cross-functional teams including Customer & Partner Support and Partner Network Management, you will spearhead scalable process improvements and establish standards that boost efficiency, elevate customer and partner satisfaction, and enhance financial outcomes.

ElevateBio is a pioneering technology company dedicated to advancing the biotechnology landscape. We empower our partners to unlock the full potential of their therapies, guiding them from initial design through to successful commercialization. Our unique blend of innovative technologies, comprehensive services, and top-tier manufacturing expertise allows us to expedite the development of advanced therapies with remarkable efficiency.About ElevateBioAs a leader in the biotech industry, ElevateBio integrates cutting-edge technologies and unparalleled services to enhance the therapeutic development journey. Our mission is to transform the potential of therapies into reality, ensuring faster and more effective solutions for patients worldwide.The Role:We are in search of a dynamic and results-oriented Director of Commercial Excellence to spearhead the optimization of our comprehensive commercial operations. Reporting directly to the Chief Commercial Officer, this pivotal role is responsible for enhancing sales effectiveness, refining go-to-market strategies, and fostering alignment among sales, marketing, and cross-functional teams. The ideal candidate will possess strong analytical skills, operational leadership experience, and a fervent commitment to developing scalable processes, high-performing teams, and data-informed strategies.Key Responsibilities:Design and continuously refine the end-to-end sales process to boost efficiency and expedite the sales cycle, incorporating innovative solutions such as AI-driven proposal generation.Lead the strategy for our commercial technology stack, taking full ownership of the CRM system to ensure data integrity, user engagement, and system enhancements that align with sales and marketing goals.Transform raw CRM data into actionable insights, crafting informative dashboards and reports that track sales performance trends, enable accurate forecasting, and provide strategic recommendations to senior management.Develop and implement a comprehensive onboarding program for all new sales and commercial team members, instilling our company culture, values, and core sales methodologies from the outset.Establish and promote an ongoing learning initiative for the commercial team, providing regular training on new product features, evolving value propositions, competitive landscape, and best practices.Oversee the planning and execution of strategic Go-to-Market (GTM) initiatives, ensuring seamless collaboration between a well-equipped sales team, marketing, and product development to maximize market impact.

Join Our Revenue Operations Team!Evolv Technology is on the lookout for a passionate and detail-oriented Revenue Operations Analyst to become a vital member of our Revenue Operations team. This role will be instrumental in collaborating with various internal teams to drive initiatives focused primarily on enhancing our renewal processes across the go-to-market (GTM) organization.Key Responsibilities:Engage in new hire orientation to understand our culture and processes.Gain proficiency in our Salesforce.com and NetSuite platforms.Familiarize yourself with our diverse product offerings and pricing structures.Assist with daily inquiries regarding renewal pricing and quoting support.30-90 Days Goals:Independently manage and effectively respond to most renewal requests from the GTM organization.Document processes related to renewals, channels, and general operations.Utilize Salesforce.com reports and Jira for daily management and to ensure data integrity.First Year Objectives:Become a key resource for renewal and operational support within the GTM organization.Analyze data to enhance data quality and pipeline health.Coordinate with internal teams to meet deadlines for critical deals.Daily Activities:Support processes for ordering, booking, and customer journey for both direct and channel sales.Provide support for Salesforce.com accounts, opportunities, and quotes.Proactively investigate upcoming renewals and prepare pricing workbooks.Maintain asset tracking within internal systems.Monitor key metrics such as revenue retention and churn rates.Manage and process incoming requests for Revenue Operations assistance using Salesforce.com and Jira.Collaborate with Account Executives to facilitate the Deal Desk process, including economic analysis and timelines.Work with Account Executives to ensure data accuracy in Salesforce.com through data quality dashboards.Ensure compliance with internal processes and business regulations.Assist in various projects that support business objectives.

We are seeking a highly skilled and motivated Senior Financial Analyst to join our dynamic team at Integrated Resources, Inc. In this pivotal role, you will leverage your expertise to analyze financial data, prepare reports, and provide strategic insights to drive business decisions. You will work closely with cross-functional teams to ensure financial success and optimize operational efficiency.

The Medical Excellence Manager will play a pivotal role in overseeing Investigator Sponsored Studies (ISS), Managed Access Programs (MAP), and Post Trial Access (PTA) Programs. The successful candidate will be tasked with:Managing the ISS review and approval process, ensuring thorough proposal validation, coordination of reviews, and effective communication of decisions to stakeholders.Oversight of the MAP/PTA review and approval process, which includes coordinating case reviews, documenting decisions, and engaging with relevant parties.Acting as the global point of contact for ISS and MAP management concerning specified products, collaborating with cross-functional internal and external stakeholders.Maintaining detailed databases for ISS and MAP/PTA, meticulously tracking proposals, studies, and decisions along with necessary documentation.Facilitating contract development and negotiations between sponsors/requestors and Sobi, working closely with legal and other departments as necessary.Supporting supply chain setup in partnership with Affiliate teams and Sobi Supply Chain for both ISS and MAP/PTA programs.Providing regular status updates on ISS and MAP/PTA programs to relevant teams and leadership.Monitoring milestone payments and reporting the ISS budget to budget owners.Coordinating with vendors for the setup and management of MAP and PTA programs as needed.

At Xometry (NASDAQ: XMTR), we are at the forefront of innovation, connecting visionary thinkers with manufacturers capable of turning their ideas into reality. Our digital marketplace equips manufacturers with essential resources for growth while enabling Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are on the lookout for a Senior Case Manager to become an integral part of our expanding team. In this pivotal role, you will be instrumental in addressing intricate customer and partner challenges. The ideal candidate will exhibit exceptional organizational skills, a solutions-focused mindset, and a proven track record in managing escalations within a dynamic, technology-driven environment. As a Senior Case Manager, you will take the lead in resolving high-stakes cases involving customers, manufacturing partners, logistics, and internal teams, ensuring that our support is timely, empathetic, and in line with Xometry's dedication to delivering world-class service.

At Constant Contact, we pride ourselves on being a dynamic team dedicated to making a meaningful impact. Our culture is founded on the principles of ownership, integrity, and courage, akin to that of a small business owner. Knowing that your contributions empower individuals across the globe to achieve their aspirations is incredibly fulfilling. We play a pivotal role in supporting business owners, entrepreneurs, non-profits, and individuals by providing them with the essential tools and resources to flourish online. We thrive on embracing new challenges and exploring fresh opportunities.We are seeking a strategic and data-driven Senior Marketing Analyst to enhance our marketing measurement framework. In this position, you will transcend conventional single-channel attribution methods to develop a comprehensive understanding of how our media investments fuel growth—from brand awareness at the top of the funnel to conversions at the bottom.As a strategic ally to our Growth and Brand teams, you will apply advanced measurement techniques (Marketing Mix Modeling, Incrementality) to assess the true effectiveness of our marketing mix. If you are passionate about linking brand health indicators with tangible sales results, this is the ideal opportunity for you.

Xometry (NASDAQ: XMTR) is at the forefront of revolutionizing the manufacturing landscape by bridging innovative thinkers with manufacturers capable of turning their visions into reality. Our digital marketplace equips manufacturers with essential resources to expand their operations while providing Fortune 1000 companies seamless access to global manufacturing capabilities.In the role of Senior Sales Strategy & Operations Lead, you will collaborate closely with our Sales leadership team as a vital business partner. This prominent analytical position is dedicated to enhancing Xometry's revenue potential and optimizing sales efficiency. You will transition from tactical process management to defining our Go-to-Market (GTM) strategy, spearheading crucial planning cycles, and translating complex operational data into high-level executive recommendations.Your success will be evaluated based on your capacity to elevate sales effectiveness through strategic insights, thorough planning, and impeccable execution of organizational change initiatives. You will serve as the analytical and strategic cornerstone of the Sales Operations function.

Zenas BioPharma is a pioneering biopharmaceutical company at the forefront of developing and commercializing transformative therapies for patients suffering from autoimmune diseases. Our strategic approach combines a seasoned leadership team with a rigorous process for acquiring and developing innovative product candidates globally. We are focused on delivering superior clinical benefits to patients affected by autoimmune disorders. We are advancing two late-stage flagship molecules: obexelimab and orelabrutinib. Obexelimab is our lead candidate, a bifunctional monoclonal antibody targeting CD19 and FcγRIIb, aimed at inhibiting the activity of pathogenic B cells without causing depletion. This innovative therapy offers a self-administered subcutaneous injection regimen, addressing chronic autoimmune diseases effectively. Orelabrutinib, on the other hand, is a highly selective oral small molecule Bruton’s Tyrosine Kinase (BTK) inhibitor, designed to tackle compartmentalized inflammation and disease progression in Multiple Sclerosis (MS). We also have promising earlier-stage programs, including a preclinical oral IL-17AA/AF inhibitor and a brain-penetrant TYK2 inhibitor.We are on the lookout for exceptional talent who share our dedication to improving patient outcomes and possess a proven track record in global product acquisition, development, and commercialization. Joining Zenas provides an opportunity to thrive in a dynamic learning environment where individual and organizational success is paramount as we aspire to become a global leader in immunology and autoimmune disease management. Our core values—Transparency, Relationships, Urgency, Excellence, and Innovation—drive us toward TRUE Innovation!Position Summary:As the Senior Manager of Global Quality Assurance for Technical Operations, you will report directly to the Director of Global Quality Assurance for Medical Devices and Combination Products. This strategic role encompasses hands-on quality oversight for late clinical-stage and commercial manufacturing activities at Zenas BioPharma’s Contract Manufacturing Organizations (CMOs). You will ensure the highest standards of GMP compliance across our global operations, facilitate regulatory submissions and inspections, and drive continuous improvement initiatives alongside internal teams and external manufacturing partners. Your responsibilities will include overseeing batch manufacturing and testing, process validation, and ensuring inspection readiness to maintain robust product quality throughout the development lifecycle.

Role Overview Crescent Biopharma seeks a Director or Senior Director of Clinical Business Operations in Waltham, MA. This leader guides clinical operations strategy and oversees a team dedicated to the execution of clinical trials. The role involves close collaboration with multiple departments to keep projects on track and compliant with regulatory standards. Key Responsibilities Shape and refine clinical operations strategy Lead and mentor the clinical business operations team Work cross-functionally to support clinical trial execution Optimize processes and manage operational resources Maintain compliance with all relevant regulatory requirements

About Anduril Industries Anduril Industries develops advanced defense technology for the U.S. and allied militaries. The company focuses on delivering autonomy, artificial intelligence, computer vision, sensor integration, and communication systems. Anduril’s products run on Lattice OS, a platform that turns large data streams into a 3D command and control interface. The team aims to bring new capabilities to the field in months rather than years. Role Overview: Material Operations Specialist Based in Waltham, Massachusetts, the Material Operations Specialist works alongside Field Operations leadership to ensure the right hardware reaches each mission. This position calls for strong problem-solving skills, attention to detail, and the ability to work well with others. Success in this role relies on knowledge of logistics, hardware operations, and cross-functional project management. Main Responsibilities Assist with receiving, identifying, and documenting inventory.

Role Overview:The Director of Clinical Operations plays a pivotal role in ensuring that clinical stage programs meet both strategic and operational objectives in compliance with set timelines, budgets, and quality standards. This leadership position is vital in guiding the Clinical Operations team, shaping clinical program strategies, and fostering collaboration and transparency across multiple functions. The Director will work closely with both internal stakeholders and external partners to facilitate high-quality clinical trial execution within the dynamic landscape of a small-to-midsize biotech organization.Key Responsibilities:Program Strategy & Leadership (35%)Formulate and implement clinical program strategies that are aligned with corporate objectives. Lead the Clinical Operations team to optimize the allocation of resources across various programs.Clinical Trial Oversight (25%)Ensure that clinical trials are meticulously defined, planned, and executed in accordance with GCP, ICH, and FDA regulations. Monitor study timelines, budgets, and quality metrics to drive operational excellence.Regulatory & Documentation Support (15%)Assist in drafting key regulatory documents, ensuring that clinical program outputs meet submission requirements and regulatory standards.Vendor & CRO Management (15%)Oversee and manage Contract Research Organizations (CROs), vendors, and external partners to ensure that performance, deliverables, and financial accountability align with expectations.Team Development & Collaboration (10%)Cultivate a collaborative environment within Clinical Operations and exemplify leadership values. Encourage transparent communication, accountability, and operational discipline across the department.Other duties as assigned.

Your Path to SuccessDo you have a background in accounts receivable and a passion for maintaining financial records? Join us as an Accounts Receivable Analyst at Evolv Technology, where your expertise will contribute to our continuous sales growth by managing a high volume of new orders that necessitate invoicing and collections. You will be integral in ensuring the accuracy and timeliness of our accounts receivable processes while responding promptly to customer inquiries.Key Performance Indicators for Your First YearIn the first 30 days, you will:Gain a thorough understanding of how Evolv's products and services are quoted, contracted, and invoiced.Learn to efficiently manage and organize the accounts receivable mailbox.Process sales orders for transactions of varying amounts.Run AR aging reports in NetSuite, assess aging invoices, and engage with customers for collections updates.Within 3 months, you will:Collaborate with team members in revenue, order management, and logistics.Comprehend the invoicing language used in contracts.Master the typical billing cycle for contracts and the timing of invoicing for sales orders.Ensure that all sales orders are eligible for invoicing, demonstrating confidence in the confirmation process.Understand our data systems and sources.Communicate with billed customers regarding the status of collections.By the end of the first year, you will:Independently generate invoices accurately and timely for all types of sales orders.Create new customer profiles as requested by the order management team.Maintain a comprehensive invoicing report to provide visibility into future invoices.Compare internal quotes against external POs, ensure compliance with invoicing terms, and resolve discrepancies.Prepare detailed analyses of any unbilled orders at the end of each quarter.Effectively resolve issues and disputes with internal and external customers.Provide updates on the status of aged invoices.Enhance collections through proactive billing and follow-up efforts.Reconcile the AR sub-ledger with the general ledger monthly.

Xometry (NASDAQ: XMTR) is at the forefront of innovation, bridging the gap between visionary individuals and manufacturing capabilities. Our cutting-edge digital marketplace empowers manufacturers with essential tools for business expansion while facilitating seamless access to global manufacturing resources for Fortune 1000 clients.In the role of Supplier Acquisition & Onboarding Analyst, you will play a pivotal role in designing and executing initiatives that integrate new suppliers into the Xometry network. Your focus will be on collaborating with various teams, including Partner Success, Operations, Marketing, and Product, to develop the frameworks, processes, and campaigns that foster supplier enhancement and onboarding efficiency. Your contributions will ensure that new partners are effectively recruited and equipped with the necessary tools, training, and support for success.

Join our dynamic team at Crossmark as a Retail Data Analyst in Waltham! In this role, you will leverage your analytical skills to transform retail data into actionable insights that drive business decisions. You will work closely with cross-functional teams to analyze market trends, customer behavior, and sales data to enhance our retail strategies.

Biocytogen is seeking a Business Operations Associate in Waltham, Massachusetts. This position centers on improving internal processes and supporting ongoing projects within the company. Role overview The Business Operations Associate will work closely with teams to streamline operations and help implement project management strategies. The role involves identifying areas for improvement and contributing to initiatives that strengthen overall business performance. Key responsibilities Support operational process optimization across departments Assist with project management tasks and coordination Contribute to strategic initiatives aimed at improving business outcomes Location This position is based in Waltham, Massachusetts.

xometry (NASDAQ: XMTR) is at the forefront of bridging innovative ideas with the manufacturing capabilities that can realize them. Our digital marketplace empowers manufacturers with essential resources to expand their businesses while allowing Fortune 1000 buyers to access global manufacturing solutions effortlessly.As an Activation Analyst, you will play a pivotal role in crafting and executing programs that foster supplier engagement, enhance performance, and support growth within the xometry marketplace. This dynamic and cross-functional position involves collaboration with Partner Success, Product, Operations, and Marketing teams to effectively develop and launch incentive programs, performance campaigns, and enablement initiatives. Your contributions will be instrumental in driving the adoption of new features, increasing participation in promotions, and boosting overall supplier engagement.

At Xometry (NASDAQ: XMTR), we drive innovation in today's and tomorrow's industries by bridging the gap between visionary thinkers and the manufacturers who can transform their ideas into reality. Our digital marketplace provides manufacturers with essential resources to expand their operations while enabling Fortune 1000 buyers to access a vast global manufacturing network.As an Enablement Analyst on the Partner Strategy team, you will be instrumental in crafting the materials, playbooks, and tools necessary for the success of Xometry's supplier programs. While you won’t directly manage suppliers, your role will focus on developing resources that facilitate onboarding, activation, and engagement programs to ensure they are clear, consistent, and scalable throughout our network.This position is highly collaborative, requiring you to work closely with teams across Partner Success, Marketing, and Product to guarantee that suppliers receive the appropriate training, documentation, and communications to effectively engage with Xometry's initiatives.

ElevateBio is at the forefront of biotechnological innovation, dedicated to advancing the potential of therapies from initial design through to commercialization. Our unique blend of cutting-edge technologies, comprehensive services, and unparalleled manufacturing expertise enables us to accelerate the development of advanced therapies with enhanced efficiency.The Role:We are seeking a meticulous and proactive Commercial Operations Proposal Specialist to join our dynamic team at BaseCamp. This role involves independently crafting proposals, change orders, approval memos, and Statements of Work (SOW). You will maintain our partner inquiry response database and support initiatives aimed at generating new business opportunities for BaseCamp’s ongoing projects. Ideal candidates will possess a background in process development, manufacturing, quality, or Chemistry, Manufacturing, and Controls (CMC).Your Responsibilities:Independently write proposals, change orders, memos, and SOWs while collaborating closely with the Commercial team, including:Assessing new project requests and prioritizing responses alongside commercial development and operations teams.Responding to partner requests for information (RFI), including complex questionnaires.Collaborating with cross-functional teams to gather insights from key stakeholders and subject matter experts to create tailored proposals that include relevant technical, budgetary, and timeline information to meet the specific needs of our partners.Partnering with project management and operations teams to draft Statements of Work or other necessary contract documents to support ongoing project requirements.Authoring Change Orders (CO) and Client Approval Memos.Creating and updating standard proposal and SOW templates with a focus on continuous improvement.Managing the contract database for signed contracts, pricing, and questionnaires.Supporting initiatives aimed at enhancing the efficiency and effectiveness of the contract generation process.Gaining a comprehensive understanding of BaseCamp's service offerings and competitive advantages to assist the sales team with lead generation and market research as needed.