Customer Success Engineer

About AntithesisAt Antithesis, we are committed to transforming the way modern distributed systems are tested and released. Our innovative platform is relied upon by engineering teams seeking unparalleled reliability, scalable performance, and comprehensive technical insights. We not only ensure system correctness but also cater to developers' needs for superior solutions. If you've faced the challenges of production outages, stressful on-call weeks, or prolonged release delays due to critical bugs, you'll resonate with our mission. If you have a passion for developer-first products, system resilience, and correctness, we would love to connect with you.About the RoleThe role of a Customer Success Engineer (CSE) is pivotal in making our customers successful. By deeply understanding our customers' intricate software systems and urgent business needs, we leverage our cutting-edge platform to assist them in thoroughly testing their mission-critical applications. We engage directly with engineers at progressive companies, ensuring they identify bugs before their users do.What You’ll DoCSEs play a vital role in recognizing customers’ business needs and technologies, providing value throughout the customer lifecycle. This includes onboarding, delivering essential customizations, and articulating impactful value propositions to customer leadership. Responsibilities also encompass identifying gaps in product features, surfacing new requirements, envisioning new application domains, and educating the tech industry about advanced testing techniques at scale.In this dynamic role, each day brings new experiences—whether you're on-site assisting a customer with a critical bug resolution and presenting findings to their team or collaborating with peers in the office to develop new testing methodologies.What We’re Looking ForProven initiative and determination to tackle challenging, open-ended technical problems that affect customers promptly.A degree in Computer Science or a related technical field.Experience as a technical consultant, software/quality engineer, solutions engineer/architect, or in a similar role.Strong communication skills to effectively interact with customers’ engineers and leadership.Proficiency in writing and debugging code.

Are you passionate about guiding customers operationally while strategically contributing to the enhancement of processes, customer experiences, and long-term relationships?As a Senior Customer Success Manager at Lease a Bike, you will be a trusted point of contact for our corporate clients and internal stakeholders. Your role will ensure a seamless experience throughout the entire Customer Journey—from implementation and activation to ongoing support and contract renewals. You will also drive initiatives to enhance customer satisfaction, improve the employee experience within client companies, and promote sustainable growth.We are currently in an exciting growth phase where Customer Success plays a pivotal role in our business success. As a Senior Customer Success Manager, you will oversee customer processes, communication strategies, data quality, and tools that facilitate successful collaboration, helping our clients leverage the full potential of Lease a Bike.In this key position, you will connect operational excellence with strategic foresight, ensuring that our clients receive long-term support for their success.

Are you passionate about guiding clients operationally while strategically contributing to the enhancement of processes, customer experiences, and long-term relationships?In this pivotal role, you will serve as a trusted point of contact for our corporate clients and internal stakeholders. You will ensure a seamless experience throughout the entire customer journey—from implementation and activation to ongoing support and renewal. Additionally, you will spearhead initiatives aimed at boosting customer satisfaction, enhancing employee experiences within client organizations, and driving our sustainable growth.We are in an exciting growth phase where Customer Success plays a crucial role in our company's success. As a Customer Success Manager, you will take charge of customer processes, communication strategies, data quality, and the tools necessary for successful collaboration, empowering our clients to fully leverage Lease a Bike's offerings.

About AntithesisAt Antithesis, we are pioneers in the tech landscape, striving to redefine software development. Located in Northern Virginia, we are a well-capitalized deep tech software company that has recently emerged from five years of groundbreaking research and development. Our innovative suite of autonomous software reliability and testing solutions is not just creating a new product category; it is revolutionizing the way companies approach software creation.We embarked on this journey with an audacious goal: to accomplish what many engineers deemed impossible. Our autonomous testing platform made headlines, capturing the attention of the tech community on Hacker News for three continuous days—an achievement that sparked widespread dialogue. You can read more about it here: https://news.ycombinator.com/item?id=39356920As leading tech firms recognize the unparalleled value of our offering, the demand for our platform is skyrocketing. Our client roster features many of the industry's most recognizable names, and our growth trajectory is accelerating.Join Our MissionOur commitment to excellence drives us forward, supported by a team that believes in the lasting impact of our work. Our office is a vibrant environment for innovation—collaborative, technically adept, and centered around customer satisfaction. Every day brings new challenges and opportunities to achieve greatness, and we face these together in a setting that values creativity and enjoyment as much as diligence and results.As we continue to grow, we are on the lookout for exceptional talent—individuals who are not only technically proficient but also excel in customer engagement. If you thrive in a dynamic atmosphere where innovation intersects with impact, Antithesis is your place. Here, you won't just fulfill your potential—you will redefine it.Join us on our journey, and become part of a visionary team that is shaping the future of software development, crafting groundbreaking products, and enjoying the adventure every step of the way.About the Customer Success Manager PositionAs a Customer Success Manager (CSM) at Antithesis, you will be instrumental in guiding our customers through their post-sale journey. Serving as the primary contact, your mission will be to ensure that our clients realize their strategic goals through our autonomous software testing platform. Your contributions will directly affect customer retention and Net Revenue Retention (NRR), emphasizing the critical nature of your role in our company’s success.

Join our dynamic team at adverity as a Technical Customer Success Consultant (f/m/d) in our Vienna office. If you possess a passion for data and have a knack for simplifying complex data challenges into actionable insights, this position is tailor-made for you. You will serve as a pivotal contact for both new and existing client accounts, becoming a go-to expert on the Adverity platform.This is a full-time hybrid role with the flexibility to work in the office 1–2 times a week, fostering collaboration while allowing for a balance between remote work and in-office presence.Your Responsibilities:Act as a trusted consultant and Adverity platform expert for our clients, guiding them through solution design, data setup, and feature utilization while establishing robust, long-term relationships.Lead onboarding processes for new clients, helping them configure data flows, create reporting dashboards, and seamlessly connect their datasets for insightful analysis.Convert complex marketing and business requirements into practical, client-friendly solutions.Monitor client engagement and provide insights to enhance both the product and customer experience.Collaborate with Account Management to identify and support upsell opportunities through engaging product demonstrations.Continuously share and expand your knowledge by participating in regular team best-practice sessions.Qualifications:2–3 years of experience in SaaS, MarTech, or data analytics environments (preferably in a media agency or tech company), with a focus on client-facing projects.Proven experience in onboarding and guiding clients on software platforms, complemented by strong analytical skills and a solution-oriented mindset.A solid understanding of marketing data and analytics, including advanced Excel skills, KPI reporting, and campaign performance metrics.Confidence in customer-facing roles, including demos, onboarding, and training, supported by excellent communication skills and a collaborative approach.A strong desire to assist clients in solving business problems with data, coupled with enthusiasm for our product and its influence on marketing insights.Fluency in German and English is essential for this role.Why You’ll Love Working Here:Flexible working hours and home-office optionsInternal shares program (EDPP)Lunch allowance for our in-house diningErgonomic workspace with state-of-the-art technology... (additional benefits to be discussed during the interview)

About the RoleJoin fiskaly as a Technical Customer Success Manager & Pre-Sales Specialist, where you'll be the key technical consultant and advocate for our clients. You will navigate them through the entire process, from initial technical discovery and onboarding, to managing complex audits and self-certifications.Your role combines a customer-focused mindset with technical expertise, allowing you to dive into APIs and convert intricate requirements into actionable solutions. In a highly regulated landscape, you will effectively manage various customer needs under time constraints, bridging the gap between Sales and Engineering, while utilizing AI tools to enhance our support workflows and documentation.

Role Overview Lease a Bike is seeking a Team Coordinator - Customer Service (m/w/d) to join the Vienna office. This role acts as a key contact for corporate clients and internal teams, ensuring a smooth customer journey from onboarding to ongoing support and renewals. The Team Coordinator also helps shape processes and initiatives that drive customer satisfaction and strengthen long-term relationships. About Lease a Bike Lease a Bike, part of Pon Holdings, delivers sustainable and affordable bicycle leasing solutions for companies. With operations in Germany, the Netherlands, Belgium, Sweden, and since 2022 in Austria, our mission is to make bicycle leasing accessible and appealing for all. As a member of Pon Bike, the world’s leading bicycle manufacturer, Lease a Bike offers a fast-growing, international environment focused on healthier and greener commuting options. What You Will Do Operational Leadership & Customer Engagement (approx. 70%): Support daily operations and maintain direct contact with customers via phone, live chat, and email. Provide expert advice, resolve complex escalation cases, and uphold high service standards. Performance Management: Track work performance, monitor turnaround times, and prepare relevant KPIs for management review. Process Design: Contribute to process improvements and enhance the customer journey. Onboarding & Training: Lead onboarding for new hires and mentor team members. Team Coordination & Planning: Manage vacation and shift planning for 1st level support, aligning resources with anticipated workload. Interface Management: Coordinate closely with related teams and stakeholders.

Deine AufgabenAls Automotive Business Success Partner sind Sie der Schlüssel zum Erfolg für Werkstätten in unserem Netzwerk. Ihre Aufgabe umfasst die enge Zusammenarbeit mit diesen Werkstätten, um deren Leistung, Auslastung und Umsatz durch den Einsatz unserer innovativen Next-Gen-AI-Plattformen und umfassenden Fahrzeugdaten zu maximieren.Wir suchen eine kommunikationsstarke Persönlichkeit, die über fundierte Kenntnisse im Aftermarket-Teilegeschäft verfügt und herausragende Fähigkeiten im Kundenservice und in der Zusammenarbeit mit Händlern mitbringt.Hauptaufgaben:Beratung und Optimierung im Bereich ErsatzteileUnterstützung bei der Erreichung von Verkaufszielen im ErsatzteilbereichImplementierung von GeschäftsstandardsFörderung von Qualität und EffizienzInitiierung und Durchführung von MarketingkampagnenVerkaufsförderung und LeistungsanalysenPlanung von Aktivitäten in Übereinstimmung mit der MarktstrategieVerkaufsbesuche und Aufbau langfristiger KundenbeziehungenPräsentation von Lösungen und AngebotenFeedback und Unterstützung für Händler und PartnerBetreuung wichtiger KundenNutzung der CRM-Plattform für Lead-Management und VerkaufsprognosenÜberwachung und Reporting der VertriebsergebnisseZusammenstellung relevanter Marktdaten

Key Responsibilities:Negotiate all aspects of renewal contracts, employing strategic negotiation techniques to achieve mutually beneficial outcomes that enhance contract value and foster strong customer relationships.Identify customer needs and adeptly manage accounts to facilitate successful renewal closures.Maintain comprehensive knowledge of ServiceNow's licensing models to assist both sales teams and customers during licensing discussions.Track customer health metrics to pinpoint potential risks and formulate effective risk mitigation strategies while collaborating with partner teams.Communicate regularly with management regarding renewal status and escalate issues as necessary.Engage customers in proactive discussions about renewal readiness, timing, and overall needs.Maintain ongoing connections with customers on multi-year contracts to ensure sustained engagement and realization of customer value.Present renewal proposals and options to customers, alerting them to impending contract expirations.Collaborate with Legal, Deals Desk, and Sales Operations to resolve complex issues related to contract approval and finalization.Partner with the Customer Success organization to review customer value achievements, driving product adoption and maximizing usage.

As a Customer Support Manager at fonio, you will lead our dedicated support team to deliver exceptional customer experiences. You will be responsible for developing support strategies, overseeing day-to-day operations, and ensuring the highest levels of customer satisfaction. Your role will also involve training and mentoring team members, analyzing customer feedback, and collaborating with other departments to enhance our service offerings.

Join us at fonio.ai, where we are revolutionizing customer interactions with our AI-driven phone assistant that sounds just like a human. Our solution is trusted by over 3,500 companies for customer service, appointment scheduling, and more since our launch just over a year ago.We are currently expanding our Account Management team and are looking for a dedicated Account Manager to enhance our customer relationships.Curious to hear how our AI sounds? Test it out at: +43720080531Your RoleYou will actively manage our existing customer accounts and serve as their primary contact throughout the entire Customer Lifecycle. Your primary focus will be on maximizing the value of our phone AI assistant, expanding use cases, and identifying new opportunities.You will conduct regular review, discovery, and upsell meetings with existing clients, analyze their usage patterns, and demonstrate how our AI can automate further processes and deliver measurable impact.You will be responsible for driving expansion revenue within your portfolio—ranging from upgrades and add-ons to contract renewals—while working towards clear monthly and quarterly targets.In addition to commercial objectives, you will play a significant role in Customer Success: ensuring customers are onboarded successfully, utilizing the product effectively, and remaining satisfied in the long term. You will systematically relay market feedback back to the team.Collaboration will be key as you work closely with Customer Success, Product, and Marketing to ensure smooth transitions, reliable forecasts, and well-maintained pipelines in our CRM system.What We OfferAccount Ownership: You will take responsibility for your own portfolio of existing customers with a clear focus on upselling and retention.Expansion Sales: Identify and implement growth potentials within existing accounts.Customer Success Focus: Regular touchpoints, QBRs, and proactive management to maximize customer success.Pipeline & Forecast: Structured account planning, meticulous CRM maintenance, and dependable revenue forecasts.Team Collaboration: Work closely with Customer Success, Product, and Marketing to achieve common goals.

Role overview Veeam Software is looking for a Technical Account Manager based in Vienna, Austria. This role focuses on supporting key clients and making sure they get the most from Veeam’s solutions. The Technical Account Manager acts as the main technical contact for assigned customers. What you will do Serve as the primary technical point of contact for major clients Offer technical guidance to help clients use Veeam products effectively Manage client expectations and keep communication clear Work with internal teams to resolve issues as they come up

Join Sentry as a Customer Service Representative and be part of a dynamic team dedicated to providing exceptional customer experiences. In this role, you will engage with customers, addressing their inquiries and resolving issues with professionalism and care. Your contribution will be vital in enhancing customer satisfaction and loyalty.

Join mcfadyendigital as the Director of Customer Experience – Practice Lead, where you will spearhead innovative strategies to enhance customer engagement and satisfaction. In this executive role, you will lead a dedicated team, driving the implementation of best practices in customer experience management.

Join our dynamic team as a Development Engineer in Electrical Engineering. In this role, you will work on innovative projects that shape the future of technology. You will collaborate with a team of experts to design and implement cutting-edge electrical systems, ensuring the highest quality and efficiency in our products.

Join our dynamic team at Entain as a Bilingual Customer Protection Contact Center Analyst, where you will leverage your fluency in both Danish and English to deliver exceptional customer service. You will play a vital role in safeguarding our customers' interests while ensuring compliance with regulatory standards. This is an excellent opportunity for individuals with a passion for customer relations and problem-solving.

Join Esri as an Enterprise Data Engineer, where you will play a crucial role in designing and implementing data solutions that drive innovation. You will collaborate with cross-functional teams to ensure quality data integration, modeling, and management. If you are passionate about harnessing the power of data to solve complex problems, this is the perfect opportunity for you!

Are you a communicative individual who enjoys engaging with customers and can manage multiple shipments efficiently? Join an internationally operating company in the express and courier logistics sector and contribute to our team in telephone customer service.Your Benefits• A secure workplace in a future-oriented and growing logistics industry with long-term prospects• Permanent employment with an established company boasting decades of experience• Structured onboarding and additional training to ensure a smooth start• A pleasant working environment with flat hierarchies, quick decision-making processes, and room for your ideas• Opportunities for further education and personal development• Gross monthly salary of €2,285.10 - with a willingness to overpay depending on qualifications and experienceYour Responsibilities• You receive transport orders via phone and process them in the system• You address customer inquiries regarding shipments - complaints are rare• You handle international inquiries and assist with creating offers• You monitor shipments from pickup to delivery, ensuring everything is on track• You coordinate with partner stations and internal departments• You perform general administrative and commercial tasks in daily operations

Antithesis seeks a Solutions Engineer based in Vienna, VA. This position centers on close collaboration with clients, helping them pinpoint their operational challenges and matching those needs with tailored technology solutions. Role overview This role combines technical problem-solving with direct client interaction. Expect to engage with clients to understand their workflows, analyze requirements, and recommend practical technology approaches that address real-world issues. What you will do Work directly with clients to assess operational needs Identify and propose technology solutions that align with client requirements Tackle technical challenges as they arise during solution development and implementation Requirements Strong communication and collaboration skills Ability to solve technical problems in partnership with clients Comfort working in a client-facing, solution-oriented role

Speechify is hiring a Software Engineer, Platform for its Vienna office. This position centers on building and maintaining platform systems that help deliver strong user experiences. Key responsibilities Develop platform solutions that underpin Speechify’s products Collaborate with engineers to deliver infrastructure that is both reliable and scalable Contribute to the technical groundwork that supports user-facing features Location This role is based in Vienna, Austria.