Senior Customer Success Manager at Trulioo | Vancouver

Join a mission-driven team that is making a global impact! At Trulioo, we are at the forefront of transforming the digital identity verification landscape. As the industry leader, we are reshaping how businesses engage, innovate, and adhere to compliance requirements online.Imagine being part of an award-winning platform that empowers organizations globally to streamline customer onboarding, reduce operational costs, and fight against fraud. Supported by the innovation of Silicon Valley, Trulioo is a trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.Trulioo is more than just a technology company; we are a collective of passionate professionals united in our goal to establish online trust. We are honored to be recognized as a BC Top Employer for the second consecutive year, showcasing our commitment to an inclusive and collaborative workplace that prioritizes people.With our headquarters in Vancouver and additional hubs in San Diego and Dublin, we cultivate a culture of collaboration and transparency. Our hybrid work model allows staff to work three days a week at a hub location, providing a perfect blend of innovation and excitement in a world where trust and technology converge.

Join Trulioo, a pioneer in digital identity verification, and make a meaningful impact on a global scale. As a Senior Product Designer, you will be at the heart of innovation, helping to shape our award-winning platform that allows businesses to efficiently onboard customers, reduce costs, and mitigate fraud.With the backing of Silicon Valley, Trulioo is the trusted solution for verifying over 5 billion individuals and 700 million business entities across 195 nations.At Trulioo, we pride ourselves on being more than just a tech company; we are a dedicated team focused on building trust online. Recognized as a BC Top Employer for the second year in a row, our commitment to an inclusive, collaborative, and employee-first workplace is unmatched.Headquartered in Vancouver, with additional hubs in San Diego and Dublin, we promote an environment of collaboration and open dialogue. Our offices support a hybrid work model, where employees typically work three days a week at a hub location. Come be a part of a team where innovation meets enthusiasm, and help us create a future where trust and technology go hand in hand.

Join Trulioo as a Payroll Administrator and become a key player in transforming the landscape of digital identity verification on a global scale.As the leading provider in our industry, we are revolutionizing how businesses operate online, driving growth, innovation, and compliance.Imagine being at the cutting edge of technology, enhancing our acclaimed platform that empowers organizations across the globe to efficiently onboard clients, reduce expenses, and eliminate fraud. Backed by our Silicon Valley investors, Trulioo is proud to verify over 5 billion individuals and 700 million businesses in 195 nations.We’re more than just a technology company; we are a cohesive team of passionate experts dedicated to building trust online. Our recognition as a BC Top Employer for two consecutive years underscores our commitment to a diverse, collaborative, and employee-centric workplace.With our headquarters in Vancouver and additional hubs in San Diego and Dublin, we nurture a culture of teamwork and transparency. Our hybrid work model allows staff to enjoy the flexibility of working three days a week at a designated hub. Be part of a vibrant environment where innovation thrives and contribute to a future where technology and trust go hand in hand.

Join Trulioo and make a global impact through digital identity verification!As a leading innovator in the industry, Trulioo is transforming the way businesses expand, innovate, and ensure compliance online.Imagine being part of a cutting-edge platform that empowers organizations around the world to swiftly onboard customers, optimize costs, and fight against fraud. With backing from Silicon Valley, Trulioo has become the trusted solution for verifying over 5 billion individuals and 700 million businesses across 195 countries.Trulioo is more than just a tech company; we are a dedicated group of experts striving to build trust online. Proudly recognized as a BC Top Employer for the second year in a row, we are committed to fostering an inclusive, collaborative, and people-centric workplace.Located in Vancouver, with additional strategic hubs in San Diego and Dublin, we promote a culture of open communication and collaboration. Our hybrid working model allows staff to work three days a week from a hub location, blending excitement with innovation in a world where trust and technology converge.

Trulioo is a leader in digital identity verification, helping organizations worldwide onboard customers, manage compliance, and reduce fraud. The company’s platform enables verification for billions of individuals and hundreds of millions of businesses across nearly every country. Headquartered in Vancouver, Trulioo also has offices in San Diego and Dublin. The team values collaboration, open communication, and a people-first mindset. Recognition as a BC Top Employer for two consecutive years highlights Trulioo’s ongoing commitment to diversity, inclusion, and a supportive workplace. Hybrid Work Model Employees follow a hybrid schedule, working three days each week from a designated office. This approach blends in-person teamwork with flexibility. Role Overview The Mid-Market Customer Success Manager helps organizations maximize the value they receive from Trulioo’s platform. This role focuses on building strong relationships with clients, guiding them through onboarding, and supporting their ongoing success as they address digital identity needs.

Role Overview Quandri is hiring a Customer Success Manager in Vancouver. This role focuses on building strong client relationships and ensuring customers get the most out of Quandri’s solutions. The Customer Success Manager works with teams across the company to deliver responsive support and service, aiming to increase satisfaction, retention, and long-term engagement.

Alloy.ai works with consumer goods companies to help them manage supply and demand more effectively. Clients range from makers of daily essentials to specialty products, all navigating shifting consumer habits and complex supply chains. The team brings together experience from startups, large tech companies, and Fortune 100 firms, aiming for high standards and open communication. Alloy.ai values individual ownership and supports a diverse, inclusive workplace. Role overview The Senior Customer Success Manager joins the Client Solutions team in Vancouver, BC, focusing on Mid-Market and Enterprise accounts. This role combines autonomy with accountability, balancing direct work with key clients and oversight across a wider portfolio. The position also plays a part in shaping how Customer Success scales within Alloy.ai. What you will do Identify customer needs and translate them into clear, achievable goals Implement plans that deliver measurable results for customers and their retail partners Address a variety of customer challenges, gaining exposure to demand-side analytics Guide customers in understanding and using supply chain metrics from retailers and trade partners Support customers as they make faster, better-informed decisions to improve profitability Customer success at Alloy.ai Customer outcomes drive Alloy.ai’s approach. The team measures product performance by the success of its users and puts customer needs at the center of every decision.

About Boomi and What Sets Us ApartJoin a dynamic company dedicated to transforming the way organizations connect with their customers! Boomi is committed to creating a cohesive world by linking people to everything they need, anywhere they are. Our award-winning integration and automation platform empowers businesses to innovate and thrive. At Boomi, you’ll collaborate with top-tier professionals and cutting-edge technology. We seek innovative thinkers who excel in problem-solving and aspire to contribute to a larger mission. Interested? Visit boomi.com or explore our Boomi Careers page to discover more.Your ImpactAs the Manager of Customer Success for the Americas Region, you will cultivate and lead a diverse team of Customer Success Managers. You will spearhead strategies to enhance customer engagement, accelerate value realization, improve retention rates, and uncover growth opportunities within your team’s customer portfolio. Additionally, you will collaborate with various teams at Boomi to foster a customer-centric approach and streamline processes to boost customer adoption and growth.This role offers a hybrid work environment based in our Vancouver office, with in-office days on Tuesday, Wednesday, and Thursday.Your ResponsibilitiesAchieve team revenue and retention objectives by effectively managing the Americas customer success team.Directly oversee Customer Success Managers, providing them with guidance, support, career development opportunities, and motivation.Regularly engage with customers to gain insights into their needs and effectively communicate those needs within Boomi.Manage the overall success of accounts across the Americas, working in partnership with cross-functional teams (Product, Services, Support).

Role overview Primer.io is looking for a Senior Customer Success Manager in Vancouver to support customers across North America. The focus is on helping clients use Primer.io’s products effectively and building strong, ongoing partnerships. What you will do Work directly with customers to understand their objectives and challenges Support clients in getting the most value from Primer.io’s solutions Develop and maintain trust-based relationships with key accounts Collaborate with internal teams to address customer needs and deliver tailored outcomes Represent customer perspectives within Primer.io by sharing feedback and advocating for improvements Apply strategic insights to drive product adoption and improve customer satisfaction Location This position is based in Vancouver and serves clients throughout North America.

Discover Boomi: Pioneering Integration and AutomationAre you eager to join a dynamic and rapidly expanding company where your contributions truly matter? At Boomi, we strive to create a better world by seamlessly connecting people and systems globally. Our award-winning intelligent integration and automation platform empowers organizations to drive the future of business. You will collaborate with exceptional talent and cutting-edge technology here. We seek innovative thinkers with an entrepreneurial mindset who excel at solving complex challenges and aspire to be part of something significant. If this resonates with you, explore boomi.com or visit our Boomi Careers page for further insights.Your Impact at BoomiCreating a vibrant culture and fostering strong customer relationships are central to our mission at Boomi. Our Customer Success team embodies these values daily. A pivotal aspect of our strategy is to accelerate our customers' journey to value while deepening their partnerships with us. We are committed to providing our customers with a unique and exceptional experience, which in turn drives our mutual success through higher renewal and growth rates.We are currently seeking experienced Customer Success Managers to join our thriving commercial segment.We are looking for enthusiastic and highly motivated CSMs to manage our expanding customer portfolio. You will proactively drive adoption, implement strategies, and advocate for your customers within Boomi. Your dedication will be key in orchestrating high-value engagements, including training, implementation, value realization, business reviews, roadmap alignment, and documenting measurable success for our clients.This role is hybrid, based in our Vancouver office with in-office days on Tuesday, Wednesday, and Thursday.

Boomi is hiring a Customer Success Manager for a hybrid role based in Vancouver, Canada. This position centers on building strong client relationships and supporting organizations using Boomi’s integration and automation platform. What you will do Drive customer retention and identify opportunities for growth within assigned accounts. Manage post-sales account success, both technical and commercial, with support from Boomi’s Product, Services, and Support teams. Understand customer needs and represent those needs internally to help improve adoption and business outcomes. Find and develop expansion opportunities related to the Boomi product suite, working closely with account and product teams. Collaborate with subscription sales professionals to communicate the value of Boomi Professional Services during the sales cycle as part of the Success Assurance program. Requirements At least 5 years of experience in Customer Success, Architecture, Engineering, or Consulting, with an emphasis on Account Management. Understanding of Commercial IT organizations. Ability to communicate business value and total cost of ownership clearly. Experience scoping solutions and services, including drafting Statements of Work. Background working with Systems Integrators and skill in explaining complex business and technical topics to varied audiences. To learn more about Boomi and its platform, visit boomi.com or see the Boomi Careers page.

As a Customer Success Manager at Tipalti, you will be instrumental in helping our clients achieve their goals with our innovative products and services. You will serve as the primary liaison for our customers, dedicated to transforming them into enthusiastic advocates for Tipalti by fostering and nurturing long-lasting relationships. Your focus will encompass the well-being of customer relationships, enhancing their experience, engagement, product adoption, retention, and expansion among our high-profile clientele. In this position, you will proactively engage with your assigned accounts, establish benchmarks and milestones, conduct business reviews, present product solutions, analyze product usage, discuss feedback, and recommend enhancements to improve their overall experience.Why choose Tipalti?Tipalti stands out as one of the fastest-growing fintech companies globally, liberating finance professionals by revolutionizing the entire payables operation. We are a well-capitalized, late-stage startup with substantial backing from prominent investors. Our Series F funding round in 2021 raised $270 million, elevating our valuation to over $8.3 billion. With total funding exceeding $550 million and a customer base of over 3000 globally, Tipalti is recognized as one of the most valuable private fintech companies in the world.At Tipalti, we take pride in our collaborative culture, exceptional product quality, and the capabilities of our talented team members. Tipaltians are passionate about their work and committed to achieving results. We offer competitive benefits, a flexible work environment, career coaching, and a culture where diverse individuals can thrive and make a significant impact. Our ethos encourages everyone to set aside their egos and work collectively towards success.Please note that this is a hybrid work environment requiring in-office attendance on Mondays, Tuesdays, and Thursdays.

As a Senior Cloud Application Security Engineer at Trulioo, work at the intersection of digital identity and security. This role focuses on protecting a platform used by organizations worldwide, helping to safeguard sensitive data and maintain trust in online interactions. Role overview Contribute to the security of cloud-based applications that support global identity verification. The team values collaboration and open communication, and each member plays a part in strengthening the platform’s defenses. The work directly impacts how businesses onboard customers, control costs, and reduce fraud risk. Work environment Based in Vancouver, Trulioo operates on a hybrid model, typically bringing employees together at a hub location three days a week. The company has earned recognition as a BC Top Employer for two consecutive years, reflecting a commitment to an inclusive and collaborative culture. What you will do Shape the security of a platform trusted by organizations globally Work alongside professionals dedicated to building trust online Advance technology that enables secure digital identity verification

Are you eager to launch a career that makes a significant impact worldwide? Join Trulioo, where we're revolutionizing the digital identity verification landscape as the leading global provider in this space.Imagine being at the cutting edge of technology, enhancing our award-winning platform that empowers organizations globally to streamline customer onboarding, minimize costs, and mitigate fraud. Backed by Silicon Valley investment, Trulioo is a trusted solution that verifies over 5 billion individuals and 700 million businesses across 195 countries.Trulioo is more than just a technology company; we are a collective of passionate professionals dedicated to building trust in the digital realm. Proudly recognized as a BC Top Employer for the second year in a row, we foster an inclusive, collaborative, and employee-centric work environment.With our headquarters in Vancouver and strategic offices in San Diego and Dublin, we cultivate a culture of collaboration and transparency. Our hybrid working model supports flexibility, allowing team members to work three days a week from our hub locations. Join us and be part of a team where innovation thrives and technology meets trust.

Are you ready to take on a pivotal role that impacts lives globally? Join Trulioo as a leader in the evolving landscape of digital identity verification. As the premier provider in our field, we are transforming the way businesses expand, innovate, and ensure compliance online.Imagine being at the cutting edge of innovation, playing a key role in our award-winning platform that empowers organizations around the world to efficiently onboard customers, reduce costs, and prevent fraud. Backed by support from Silicon Valley, Trulioo is the trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.However, we are more than just a tech company; we are a cohesive team of passionate experts dedicated to fostering trust in the digital realm. We are proud to have been recognized as a BC Top Employer for two consecutive years, underscoring our commitment to a diverse, collaborative, and people-centric workplace.Based in Vancouver with strategic hubs in San Diego and Dublin, our workplace culture promotes collaboration and open dialogue. Our offices support a hybrid work model, with employees typically working three days a week at a hub location. Become part of our innovative environment where trust and technology converge to shape a better future.

About the Role Optix is hiring a Customer Success Associate in Vancouver, British Columbia. This role centers on supporting clients and making sure they receive attentive, helpful service. The Customer Success Associate communicates directly with customers, listens to their needs, and helps resolve issues as they arise. What You Will Do Respond to client questions and requests with clear, timely answers Work to understand each customer's goals and challenges Offer solutions and guidance to help clients get the most from Optix Build and maintain strong, ongoing relationships with clients Identify and address potential issues before they become problems What Sets You Up for Success Strong interest in customer service and support Ability to listen actively and communicate clearly Comfort solving problems and finding solutions for others Desire to help clients succeed and feel valued This position is based in Vancouver, British Columbia, Canada.

Why Join UsBrex is an innovative AI-powered spend management platform designed to empower businesses to manage their financial operations with confidence. Our solutions include integrated corporate cards, banking capabilities, and global payment options, all complemented by user-friendly software for travel and expense management. Tens of thousands of businesses, from emerging startups to established enterprises such as DoorDash, Flexport, and Compass, entrust Brex to help them optimize spending, minimize costs, and enhance operational efficiency worldwide.Joining Brex means pushing boundaries, challenging conventional thinking, and collaborating with some of the most brilliant minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive workplace culture where your potential is only limited by your dreams. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the engine of our growth at Brex. We attract new customers, deepen existing relationships, and contribute to the company's profitability. With limitless territories and uncapped earning potential, your ambition defines your success. We celebrate achievements, work as a team, and recognize performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.Your RoleAs an Enterprise Customer Success Manager, you will act as a financial technology advisor for Brex’s largest clients, collaborating closely with CFOs, Controllers, and finance operations teams to maximize the value derived from Brex’s offerings. You will develop and implement customized account strategies aligned with each customer's business objectives, ensuring impactful results across their financial frameworks.You will oversee the entire customer lifecycle, from onboarding through renewal, utilizing product usage data, stakeholder collaboration, and cross-functional teamwork to enhance product adoption, reduce churn, and increase account value.Work EnvironmentThis position is based in our Vancouver office, which offers a hybrid working environment blending the dynamism of in-office work with the flexibility of remote work. We require a minimum of two days in the office each week, specifically Wednesdays and Thursdays. Additionally, enjoy the benefit of up to four weeks of fully remote work per year!

Are you prepared to ignite a career that has a profound impact on individuals globally? Trulioo is seeking a Program Director to drive transformative change within the exciting field of digital identity verification. As the premier leader in our sector, we are revolutionizing the way businesses expand, innovate, and comply in the digital landscape.Imagine yourself at the cutting edge of innovation, playing a crucial role in our award-winning platform that empowers organizations around the world to swiftly onboard customers, enhance cost efficiency, and mitigate fraud. Backed by Silicon Valley resources, Trulioo serves as the trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.At Trulioo, we are more than just a technology firm. We are a collaborative alliance of dedicated professionals focused on fostering online trust — proudly recognized as a BC Top Employer for two consecutive years, underscoring our commitment to a diverse, inclusive, and employee-centric workplace.With our headquarters in Vancouver and strategic offices in San Diego and Dublin, we cultivate a culture of teamwork and transparent communication. Our work environment supports a hybrid model, with staff typically working three days a week at our hub. Join us in a place where excitement meets innovation, and contribute to a future where trust and technology converge.

Are you eager to make a significant impact on digital identity verification across the globe? Join Trulioo, a leader in the field, as we revolutionize how businesses operate, innovate, and ensure compliance online.Envision yourself at the cutting edge of technology, enhancing our award-winning platform that empowers organizations worldwide to efficiently onboard customers, reduce costs, and mitigate fraud. Supported by Silicon Valley investments, Trulioo is the trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.At Trulioo, we are more than just a technology company. We are a cohesive team of dedicated professionals focused on building trust in the digital world. We are proud to be recognized as a BC Top Employer for the second consecutive year, exemplifying our commitment to fostering an inclusive, collaborative, and people-centered workplace.With our headquarters in Vancouver and additional hubs in San Diego and Dublin, we promote a culture of teamwork and transparent communication. Our offices support a hybrid work model, with employees typically working three days a week at a hub location. Come and be part of a thrilling environment where innovation meets excitement, contributing to a future where technology and trust converge.

Are you prepared to launch a career that makes a genuine impact around the globe? At Trulioo, we invite you to become a driving force for change in the rapidly evolving sector of digital identity verification. As the leading global entity in our field, we are transforming the way businesses expand, innovate, and ensure compliance online.Envision yourself at the cutting edge of innovation, playing a crucial role in our award-winning platform that empowers organizations worldwide to swiftly onboard customers, reduce costs, and prevent fraud. Backed by Silicon Valley, Trulioo is the trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.However, Trulioo is more than just a technology company. We are a collective of devoted professionals working together to build trust online, and we proudly hold the title of a BC Top Employer for the second consecutive year, showcasing our dedication to fostering an inclusive, collaborative, and people-centric workplace.With our headquarters in Vancouver and strategic offices in San Diego and Dublin, we cultivate a culture of teamwork and open dialogue. Our work environment supports a hybrid model, where staff typically work three days a week from a hub location. Join us where enthusiasm converges with innovation and help create a world where trust and technology come together.