Scaled Customer Success Manager - Hybrid (Vancouver)

Discover Boomi: Pioneering Integration and AutomationAre you eager to join a dynamic and rapidly expanding company where your contributions truly matter? At Boomi, we strive to create a better world by seamlessly connecting people and systems globally. Our award-winning intelligent integration and automation platform empowers organizations to drive the future of business. You will collaborate with exceptional talent and cutting-edge technology here. We seek innovative thinkers with an entrepreneurial mindset who excel at solving complex challenges and aspire to be part of something significant. If this resonates with you, explore boomi.com or visit our Boomi Careers page for further insights.Your Impact at BoomiCreating a vibrant culture and fostering strong customer relationships are central to our mission at Boomi. Our Customer Success team embodies these values daily. A pivotal aspect of our strategy is to accelerate our customers' journey to value while deepening their partnerships with us. We are committed to providing our customers with a unique and exceptional experience, which in turn drives our mutual success through higher renewal and growth rates.We are currently seeking experienced Customer Success Managers to join our thriving commercial segment.We are looking for enthusiastic and highly motivated CSMs to manage our expanding customer portfolio. You will proactively drive adoption, implement strategies, and advocate for your customers within Boomi. Your dedication will be key in orchestrating high-value engagements, including training, implementation, value realization, business reviews, roadmap alignment, and documenting measurable success for our clients.This role is hybrid, based in our Vancouver office with in-office days on Tuesday, Wednesday, and Thursday.

About Boomi and What Sets Us ApartJoin a dynamic company dedicated to transforming the way organizations connect with their customers! Boomi is committed to creating a cohesive world by linking people to everything they need, anywhere they are. Our award-winning integration and automation platform empowers businesses to innovate and thrive. At Boomi, you’ll collaborate with top-tier professionals and cutting-edge technology. We seek innovative thinkers who excel in problem-solving and aspire to contribute to a larger mission. Interested? Visit boomi.com or explore our Boomi Careers page to discover more.Your ImpactAs the Manager of Customer Success for the Americas Region, you will cultivate and lead a diverse team of Customer Success Managers. You will spearhead strategies to enhance customer engagement, accelerate value realization, improve retention rates, and uncover growth opportunities within your team’s customer portfolio. Additionally, you will collaborate with various teams at Boomi to foster a customer-centric approach and streamline processes to boost customer adoption and growth.This role offers a hybrid work environment based in our Vancouver office, with in-office days on Tuesday, Wednesday, and Thursday.Your ResponsibilitiesAchieve team revenue and retention objectives by effectively managing the Americas customer success team.Directly oversee Customer Success Managers, providing them with guidance, support, career development opportunities, and motivation.Regularly engage with customers to gain insights into their needs and effectively communicate those needs within Boomi.Manage the overall success of accounts across the Americas, working in partnership with cross-functional teams (Product, Services, Support).

Boomi is hiring a Customer Success Manager for a hybrid role based in Vancouver, Canada. This position centers on building strong client relationships and supporting organizations using Boomi’s integration and automation platform. What you will do Drive customer retention and identify opportunities for growth within assigned accounts. Manage post-sales account success, both technical and commercial, with support from Boomi’s Product, Services, and Support teams. Understand customer needs and represent those needs internally to help improve adoption and business outcomes. Find and develop expansion opportunities related to the Boomi product suite, working closely with account and product teams. Collaborate with subscription sales professionals to communicate the value of Boomi Professional Services during the sales cycle as part of the Success Assurance program. Requirements At least 5 years of experience in Customer Success, Architecture, Engineering, or Consulting, with an emphasis on Account Management. Understanding of Commercial IT organizations. Ability to communicate business value and total cost of ownership clearly. Experience scoping solutions and services, including drafting Statements of Work. Background working with Systems Integrators and skill in explaining complex business and technical topics to varied audiences. To learn more about Boomi and its platform, visit boomi.com or see the Boomi Careers page.

Role Overview Quandri is hiring a Customer Success Manager in Vancouver. This role focuses on building strong client relationships and ensuring customers get the most out of Quandri’s solutions. The Customer Success Manager works with teams across the company to deliver responsive support and service, aiming to increase satisfaction, retention, and long-term engagement.

Join a mission-driven team that is making a global impact! At Trulioo, we are at the forefront of transforming the digital identity verification landscape. As the industry leader, we are reshaping how businesses engage, innovate, and adhere to compliance requirements online.Imagine being part of an award-winning platform that empowers organizations globally to streamline customer onboarding, reduce operational costs, and fight against fraud. Supported by the innovation of Silicon Valley, Trulioo is a trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.Trulioo is more than just a technology company; we are a collective of passionate professionals united in our goal to establish online trust. We are honored to be recognized as a BC Top Employer for the second consecutive year, showcasing our commitment to an inclusive and collaborative workplace that prioritizes people.With our headquarters in Vancouver and additional hubs in San Diego and Dublin, we cultivate a culture of collaboration and transparency. Our hybrid work model allows staff to work three days a week at a hub location, providing a perfect blend of innovation and excitement in a world where trust and technology converge.

As a Customer Success Manager at Tipalti, you will be instrumental in helping our clients achieve their goals with our innovative products and services. You will serve as the primary liaison for our customers, dedicated to transforming them into enthusiastic advocates for Tipalti by fostering and nurturing long-lasting relationships. Your focus will encompass the well-being of customer relationships, enhancing their experience, engagement, product adoption, retention, and expansion among our high-profile clientele. In this position, you will proactively engage with your assigned accounts, establish benchmarks and milestones, conduct business reviews, present product solutions, analyze product usage, discuss feedback, and recommend enhancements to improve their overall experience.Why choose Tipalti?Tipalti stands out as one of the fastest-growing fintech companies globally, liberating finance professionals by revolutionizing the entire payables operation. We are a well-capitalized, late-stage startup with substantial backing from prominent investors. Our Series F funding round in 2021 raised $270 million, elevating our valuation to over $8.3 billion. With total funding exceeding $550 million and a customer base of over 3000 globally, Tipalti is recognized as one of the most valuable private fintech companies in the world.At Tipalti, we take pride in our collaborative culture, exceptional product quality, and the capabilities of our talented team members. Tipaltians are passionate about their work and committed to achieving results. We offer competitive benefits, a flexible work environment, career coaching, and a culture where diverse individuals can thrive and make a significant impact. Our ethos encourages everyone to set aside their egos and work collectively towards success.Please note that this is a hybrid work environment requiring in-office attendance on Mondays, Tuesdays, and Thursdays.

Alloy.ai works with consumer goods companies to help them manage supply and demand more effectively. Clients range from makers of daily essentials to specialty products, all navigating shifting consumer habits and complex supply chains. The team brings together experience from startups, large tech companies, and Fortune 100 firms, aiming for high standards and open communication. Alloy.ai values individual ownership and supports a diverse, inclusive workplace. Role overview The Senior Customer Success Manager joins the Client Solutions team in Vancouver, BC, focusing on Mid-Market and Enterprise accounts. This role combines autonomy with accountability, balancing direct work with key clients and oversight across a wider portfolio. The position also plays a part in shaping how Customer Success scales within Alloy.ai. What you will do Identify customer needs and translate them into clear, achievable goals Implement plans that deliver measurable results for customers and their retail partners Address a variety of customer challenges, gaining exposure to demand-side analytics Guide customers in understanding and using supply chain metrics from retailers and trade partners Support customers as they make faster, better-informed decisions to improve profitability Customer success at Alloy.ai Customer outcomes drive Alloy.ai’s approach. The team measures product performance by the success of its users and puts customer needs at the center of every decision.

About the Role Optix is hiring a Customer Success Associate in Vancouver, British Columbia. This role centers on supporting clients and making sure they receive attentive, helpful service. The Customer Success Associate communicates directly with customers, listens to their needs, and helps resolve issues as they arise. What You Will Do Respond to client questions and requests with clear, timely answers Work to understand each customer's goals and challenges Offer solutions and guidance to help clients get the most from Optix Build and maintain strong, ongoing relationships with clients Identify and address potential issues before they become problems What Sets You Up for Success Strong interest in customer service and support Ability to listen actively and communicate clearly Comfort solving problems and finding solutions for others Desire to help clients succeed and feel valued This position is based in Vancouver, British Columbia, Canada.

Why Join UsBrex is an innovative AI-powered spend management platform designed to empower businesses to manage their financial operations with confidence. Our solutions include integrated corporate cards, banking capabilities, and global payment options, all complemented by user-friendly software for travel and expense management. Tens of thousands of businesses, from emerging startups to established enterprises such as DoorDash, Flexport, and Compass, entrust Brex to help them optimize spending, minimize costs, and enhance operational efficiency worldwide.Joining Brex means pushing boundaries, challenging conventional thinking, and collaborating with some of the most brilliant minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive workplace culture where your potential is only limited by your dreams. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the engine of our growth at Brex. We attract new customers, deepen existing relationships, and contribute to the company's profitability. With limitless territories and uncapped earning potential, your ambition defines your success. We celebrate achievements, work as a team, and recognize performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.Your RoleAs an Enterprise Customer Success Manager, you will act as a financial technology advisor for Brex’s largest clients, collaborating closely with CFOs, Controllers, and finance operations teams to maximize the value derived from Brex’s offerings. You will develop and implement customized account strategies aligned with each customer's business objectives, ensuring impactful results across their financial frameworks.You will oversee the entire customer lifecycle, from onboarding through renewal, utilizing product usage data, stakeholder collaboration, and cross-functional teamwork to enhance product adoption, reduce churn, and increase account value.Work EnvironmentThis position is based in our Vancouver office, which offers a hybrid working environment blending the dynamism of in-office work with the flexibility of remote work. We require a minimum of two days in the office each week, specifically Wednesdays and Thursdays. Additionally, enjoy the benefit of up to four weeks of fully remote work per year!

Join Boomilp as a Senior Product Marketing Manager in our hybrid workspace in Vancouver. This role is designed for passionate marketing professionals who excel in strategizing and executing product marketing initiatives. You will work closely with product development and sales teams to drive the success of our innovative solutions.

Role overview Primer.io is looking for a Senior Customer Success Manager in Vancouver to support customers across North America. The focus is on helping clients use Primer.io’s products effectively and building strong, ongoing partnerships. What you will do Work directly with customers to understand their objectives and challenges Support clients in getting the most value from Primer.io’s solutions Develop and maintain trust-based relationships with key accounts Collaborate with internal teams to address customer needs and deliver tailored outcomes Represent customer perspectives within Primer.io by sharing feedback and advocating for improvements Apply strategic insights to drive product adoption and improve customer satisfaction Location This position is based in Vancouver and serves clients throughout North America.

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

About the Role quandri is looking for an Enterprise Customer Success Manager in Vancouver. This role focuses on building strong relationships with enterprise clients and making sure they get the most out of our solutions. Success means helping customers achieve their goals and supporting them throughout their journey with us. What You Will Do Lead efforts to improve customer satisfaction for enterprise accounts Develop and maintain long-term partnerships with clients Promote customer engagement to help clients realize the full value of our products

Join Boomi: Where Innovation Meets ImpactAre you eager to be a part of a rapidly expanding company that values your contributions? At Boomi, our mission is to enhance global connectivity by linking everyone to everything, everywhere. Our award-winning platform for intelligent integration and automation empowers organizations to advance their business goals. Here, you will collaborate with exceptional professionals and utilize cutting-edge technologies. We seek visionary individuals with an entrepreneurial mindset who are ready to tackle complex challenges and contribute to building something extraordinary. If this resonates with you, explore more at boomi.com or visit our Boomi Careers page to discover further opportunities.THIS ROLE IS A HYBRID ROLE BASED IN VANCOUVER, BC - HYBRID - IN OFFICE TUES-THURSHow You Will ContributeThe Enterprise Sales Development Manager plays a crucial role in establishing a dynamic, prospect-focused Sales Development team centered on generating qualified sales opportunities. This leader will direct the team in executing effective outreach strategies within targeted accounts, thereby generating a robust sales pipeline for the Enterprise Sales division through both inbound and outbound efforts. You will work closely with Account Executives, Marketing Teams, and Sales Leaders to ensure regional success.Your ResponsibilitiesDevelop and oversee a high-performing team of 8-10 Sales Development Representatives.Collaborate with Sales and Marketing to craft and implement a sales strategy aimed at driving new pipeline and revenue in the Enterprise Sales arena.Engage in recruiting, onboarding, and training new team members.Lead the SDR team in generating new pipeline opportunities for Enterprise Sales Teams by coordinating with Marketing to design customized communication campaigns targeting key personas within Boomi’s customer ecosystem.Conduct bi-weekly team meetings to assess sales and pipeline generation outcomes, strategize, and foster team engagement.

About Boomi and What Makes Us UniqueAre you eager to contribute to a fast-growing organization that values your impact? At Boomi, our mission is to connect everyone to everything, anywhere, enhancing the world we live in. Our award-winning intelligent integration and automation platform empowers businesses to thrive in the future. Join us to collaborate with industry-leading experts and cutting-edge technology. If you’re a trailblazer with an entrepreneurial mindset ready to tackle challenging problems, explore our opportunities at boomi.com or visit our Boomi Careers page for more information.As the Partner Marketing Manager for the AMER region, you will spearhead marketing initiatives for a segment of our regional System Integrators (SIs). Reporting directly to the Senior Director of Field Marketing AMER, you will collaborate extensively with local field marketing teams, partner sales, and the global partner marketing division. We are looking for a collaborative team player who can seamlessly connect global partner marketing efforts with local field initiatives, demonstrating dedication and a proactive approach to achieving results.

About Boomi and What Sets Us ApartAre you eager to join a rapidly expanding company where your contributions can create meaningful change? At Boomi, we strive to enhance the world by seamlessly connecting everyone to everything, anywhere. Our award-winning intelligent integration and automation platform empowers organizations to shape the future of business. By joining Boomi, you'll collaborate with top-tier professionals and cutting-edge technology. We seek innovators with an entrepreneurial mindset who excel at tackling complex challenges and desire to help build something extraordinary. If you resonate with this vision, explore boomi.com or visit our Boomi Careers page for more information.Your ImpactAs a Principal Software Engineer, you will lead the design and implementation of intricate backend systems on a large scale. You will define technical strategies, mentor team members, and address complex technical challenges while ensuring our systems uphold the highest standards of reliability, performance, and maintainability. Your expertise will play a pivotal role in enhancing our Agentic AI capabilities.

Trulioo is a leader in digital identity verification, helping organizations worldwide onboard customers, manage compliance, and reduce fraud. The company’s platform enables verification for billions of individuals and hundreds of millions of businesses across nearly every country. Headquartered in Vancouver, Trulioo also has offices in San Diego and Dublin. The team values collaboration, open communication, and a people-first mindset. Recognition as a BC Top Employer for two consecutive years highlights Trulioo’s ongoing commitment to diversity, inclusion, and a supportive workplace. Hybrid Work Model Employees follow a hybrid schedule, working three days each week from a designated office. This approach blends in-person teamwork with flexibility. Role Overview The Mid-Market Customer Success Manager helps organizations maximize the value they receive from Trulioo’s platform. This role focuses on building strong relationships with clients, guiding them through onboarding, and supporting their ongoing success as they address digital identity needs.

Join our vibrant team at blueoptima as a Customer Success Manager! We seek a passionate and globally-minded individual who thrives in a technology-driven environment. In this role, you will manage and nurture a diverse portfolio of high-value, complex accounts, fostering robust relationships with our strategic enterprise clients. Your ability to adapt in a fast-paced organization will be crucial to our mutual success.Key Responsibilities:Own and manage relationships with multiple high-touch Enterprise clients, focusing on KPIs and maintaining precise records within our CRM. Our customers’ success is intertwined with ours.Engage proactively with CIOs, CTOs, and senior stakeholders to articulate their business objectives, leveraging data insights to drive actionable results and enhance their software development processes.Cultivate high-value accounts to ensure retention and identify expansion opportunities, facilitating renewals and passing potential up-sell and cross-sell leads to Account Executives.Onboard client executives and senior managers, empowering them to utilize our products effectively for business transformation and operational excellence.Utilize BlueOptima’s reporting suite and BI tools (such as Tableau and Excel) alongside Google Workspace to deliver compelling insights and relationship reviews that provide exceptional value to clients.Serve as the Voice of the Customer within cross-functional teams, advocating for product feedback and ensuring customer outcomes are prioritized.Collaborate with Marketing to share Success Stories, generating impactful collateral to educate and influence both internally and externally.

About Boomi and What Makes Us ExceptionalAre you eager to join a rapidly growing company where your contributions truly matter? At Boomi, we strive to enhance connections across the globe by linking everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform empowers organizations to embrace the future of business. Collaborating with top-notch talent and cutting-edge technology is part of the Boomi experience. We seek innovative thinkers with an entrepreneurial mindset who can tackle complex challenges and drive significant impact while being part of something monumental. If this resonates with you, explore more at boomi.com or visit our Boomi Careers page to discover further.Your ImpactThe Boomi Runtime engineering team is at the forefront of developing and advancing the core runtime framework that executes and manages integration workloads across both customer-managed and cloud environments. We design and maintain foundational services that ensure secure, scalable, and reliable execution within highly distributed systems.Your ResponsibilitiesContribute as a vital member of an Agile team, collaboratively delivering features throughout the software development lifecycle.Design and implement core runtime services that will shape the future of integration at Boomi.

Boomi creates integration and automation software designed to connect people, data, and systems for organizations worldwide. The platform supports a broad range of businesses and industries, with teams that work across modern technologies. More details about Boomi and its work can be found at boomi.com and on the Boomi Careers page. The Account Executive for Emerging Growth will join Boomi’s hybrid team in Vancouver, Canada. This role centers on winning new customers from a fast-moving, high-volume market segment. The position involves working with prospective clients who face complex business and data challenges, helping them identify and implement solutions using Boomi’s platform. Key responsibilities Serve as a trusted advisor to C-level executives, guiding client strategy with a strong understanding of Boomi’s technology. Use strategic questioning to uncover, assess, design, and propose tailored business solutions for each client. Develop and execute post-sale plans to ensure customers succeed with their implementation. Monitor market trends to anticipate customer needs and recommend the right solutions. Collaborate with teams across Boomi to achieve objectives and meet customer requirements. Create and carry out account plans focused on key business outcomes. Build trust with potential clients by demonstrating expertise, professionalism, and reliability throughout the sales process.