Engineering Manager - Customer Onboarding

Why Join UsAt Brex, we are revolutionizing the way companies manage their spending through our AI-driven spend platform. Our offerings include integrated corporate cards, banking services, and global payments, all complemented by intuitive software for travel and expenses. With tens of thousands of clients, from emerging startups to established enterprises like DoorDash, Flexport, and Compass, Brex empowers businesses to take control of their expenditures, streamline costs, and enhance efficiency on a global scale.Joining Brex means embracing challenges, pushing boundaries, and collaborating with some of the brightest minds in the tech industry. We are dedicated to fostering a diverse workforce and an inclusive culture, allowing your potential to expand based on your aspirations. We equip you with the tools, resources, and support necessary for your career growth.EngineeringOur engineering teams at Brex are focused on creating scalable systems with both speed and purpose. We encompass a variety of fields including Software, Data, Security, and IT, all while maintaining a high degree of autonomy and collaborative spirit. We tackle complex technical challenges, take ownership of our results, and strive for excellence at every stage—from architecture through to deployment. Here, engineering is more than just a role; it’s a craft where builders become leaders.Your RoleAs the Engineering Manager for Onboarding, you will guide a team dedicated to developing the systems and product experiences that facilitate customer activation at Brex. This includes onboarding processes, account setups, verifications, and integration workflows that enable customers to appreciate value swiftly. Success in this position requires strategic vision, operational proficiency, technical leadership, and a strong commitment to delivering seamless, AI-enhanced user experiences. The ideal candidate will have a proven track record in scaling user-facing onboarding systems and delivering exceptional product experiences while collaborating deeply with Product, Design, Operations, and Go-To-Market teams.Work EnvironmentThis role will be situated in our Vancouver office, where we embrace a hybrid work model that blends the vibrancy of office interactions with the flexibility of remote work. Currently, we require a minimum of two in-office days per week, specifically on Wednesdays and Thursdays. Starting February 2, 2026, this will increase to three days weekly, including Mondays, Wednesdays, and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!ResponsibilitiesDrive business and product strategies by advocating for a seamless, intuitive, and efficient onboarding experience.

As the Director of Customer Onboarding at Tipalti Solutions, you will play a crucial role in delivering exceptional customer experiences. In partnership with the leadership team, you will define and execute a strategic roadmap aimed at achieving onboarding excellence. By leveraging cutting-edge technologies and AI, your focus will be on enhancing customer adoption, reducing time-to-live, and elevating implementation quality across the organization.Key Responsibilities:Leadership and Team Management:Guide, mentor, and cultivate a high-performing Customer Onboarding team.Promote a culture of excellence, teamwork, and ongoing development.Establish clear performance expectations, providing regular feedback and coaching.AI & Process Optimization:Identify and implement AI and automation technologies to streamline onboarding processes.Utilize predictive modeling and AI insights to proactively address potential risks and constraints.Formulate best practices and methodologies to improve project delivery and client satisfaction.Maintain governance frameworks for AI tools, ensuring compliance and ethical usage in onboarding.Capacity Planning and Data-Driven Resource Management:Create and enforce capacity planning processes to meet current and future demands.Utilize advanced analytics, including AI/ML, to optimize resource utilization and staffing levels.Collaborate with cross-functional teams to anticipate and plan for upcoming projects.Customer Project Delivery & Engagement:Manage the successful execution of customer projects, ensuring timely and efficient completion.Act as a trusted advisor to clients, ensuring Tipalti’s solutions align with their business goals.Serve as an escalation point for complex implementation issues.

As a Customer Onboarding Manager at Tipalti, you will spearhead the implementation of our cutting-edge SaaS-based Accounts Payable automation and global payments solutions. The ideal candidate is self-driven, proactive in understanding client needs, and possesses significant experience in guiding customers through the seamless adoption of Tipalti's innovative products.Why join Tipalti?Tipalti is among the fastest-growing fintech companies worldwide, empowering finance professionals by revolutionizing their payables operations. As a well-funded late-stage startup supported by prominent investors, we raised $270 million in our 2021 Series F funding round, achieving a valuation exceeding $8.3 billion, with total funding surpassing $550 million. With a robust customer base of over 3,000 globally, Tipalti stands as one of the most valuable private fintech companies.We take pride in our collaborative culture, exceptional product quality, and the talent of our team members. Tipaltians are passionate about their work and committed to achieving outstanding results. We provide competitive benefits, a flexible work environment, career coaching, and opportunities for diverse individuals to thrive and make a meaningful impact.In this role, you will be responsible for:Leading the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless customer experience.Delivering exceptional service and acting as a trusted advisor and advocate for each customer throughout their journey with Tipalti.Guiding customers through the technical integration process, offering expert problem-solving assistance.Overseeing project timelines, tasks, and development efforts, ensuring customers remain on track and exceed expectations.Contributing to the internal knowledge base by capturing lessons learned and empowering colleagues.

The construction sector is grappling with a critical labor shortage. As the industry reaches a pivotal moment, there is a pressing need to reimagine talent acquisition and modernize workforce strategies. Bridgit has established itself as a leader in workforce planning, collaborating with some of the largest and most sophisticated general contractors across the United States. Since our inception in 2019, we have made significant strides, and the potential for growth is immense as we continue to innovate and expand our offerings.In the role of Onboarding Manager, you will spearhead the onboarding and implementation journey for our clients. Your expertise will empower customers to fully leverage our product, setting the stage for enduring success.Your Responsibilities:Oversee the complete implementation process, including scoping, data migration, system configuration, consultations, and user training.Engage collaboratively with customers to gather requirements, establish timelines, and manage expectations.Evaluate customer data to ensure accuracy and alignment with project objectives.Develop and implement workflows that facilitate efficient platform adoption by clients.Conduct customized training sessions for customer teams, enabling them to extract maximum value from our product.Track and report on key implementation milestones, addressing issues proactively.Act as a liaison between customers and internal teams (Sales, Product, and Customer Success) to guarantee a seamless transition post-implementation.

Tipalti is a leader in the global finance automation landscape, and we are on the lookout for an innovative Director of KYC and Compliance Onboarding. This crucial leadership position is intended to elevate our compliance operations from a reactive component to a strategic driver of worldwide expansion. Reporting directly to the VP of Customer Onboarding, you will spearhead the advancement of our onboarding framework, facilitating our next wave of rapid growth. As a customer-focused leader, you understand that stringent compliance and a seamless user experience can coexist harmoniously. Your objective is to establish a

Why join usBrex is revolutionizing the way businesses manage their spending with our AI-driven platform. By integrating corporate cards, banking, and global payments with user-friendly software for travel and expenses, we empower tens of thousands of companies—from startups to major enterprises like DoorDash and Flexport—to control their spending, cut costs, and enhance operational efficiency on a global scale.At Brex, you have the opportunity to push boundaries, challenge conventional thinking, and collaborate with some of the brightest minds in the tech industry. We place a strong emphasis on diversity and inclusivity, ensuring that your potential is only limited by your aspirations. We provide you with the tools and resources necessary for professional growth.EngineeringOur engineering teams at Brex focus on building scalable systems with purpose and speed. Covering areas such as Software, Data, Security, and IT, we operate with autonomy and foster deep collaboration. We take on complex technical challenges, take ownership of our results, and strive for excellence at every stage—from architecture to deployment. Here, engineering is viewed as a craft, and our builders evolve into leaders.What you’ll doIn this pivotal role, you will lead an engineering team dedicated to developing the systems and product experiences that facilitate customer activation at Brex. This includes onboarding, account setups, verifications, integrations, and implementation workflows designed to help customers quickly derive value. This position demands strategic thinking, operational excellence, technical leadership, and a passion for providing seamless, AI-enhanced customer journeys. The ideal candidate is an experienced engineering leader skilled in scaling user-facing onboarding systems, delivering outstanding product experiences, and collaborating closely with Product, Design, Operations, and GTM teams.Where you’ll workThis position is based in our Vancouver office, where we embrace a hybrid work model that combines the vibrancy of in-office interactions with the flexibility of remote work. Currently, we require two days in the office each week: Wednesday and Thursday. Starting February 2, 2026, this will increase to three days per week (Monday, Wednesday, and Thursday). Additionally, you will enjoy the benefit of up to four weeks of fully remote work each year!ResponsibilitiesPlay an active role in steering business and product strategies, advocating for a seamless and intuitive customer experience...

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

Suger builds an API-first revenue platform that helps B2B software companies manage the complexities of selling through major cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake. The platform streamlines pricing, contracting, billing, revenue recognition, and compliance, making quote-to-cash and marketplace operations manageable at scale. Since 2022, Suger has served over 250 B2B clients, ranging from large enterprises such as Snowflake and Intel to startups like Glean and Vanta. The company is backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator. Role overview The Technical Customer Support Manager is based in Vancouver, BC, and follows a hybrid schedule with four days per week required in the Downtown Vancouver office. This role serves as the primary contact for customers experiencing technical issues with Suger's platform. Acting as a link between customers and internal product and engineering teams, the manager ensures that customer concerns are accurately understood, escalated with clear context, and resolved efficiently. What you will do Act as the first point of contact for customers reporting technical problems with Suger's platform. Take ownership of understanding, documenting, and escalating customer inquiries when necessary. Work closely with software engineers and the product team to turn customer challenges into actionable tasks. Maintain clear and timely communication with customers throughout the resolution process. What sets this role apart This position is focused on reactive support, troubleshooting, and resolving customer issues as they arise. Unlike roles centered on feature adoption, this job emphasizes problem-solving and communication. Coding experience is not required, but a strong understanding of technical products is important for asking effective questions and relaying essential details to engineers. Work model Hybrid schedule: Four days per week onsite in Downtown Vancouver.

At Monks, we prioritize your safety during the recruitment process. We will never ask for payment or bank account details. As we expand our teams, please be vigilant against fraudulent job postings that may misuse our name. Ensure the protection of your personal information throughout the recruitment process. While we may reach out to candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the RoleAs the Engineering Manager at Monks, you will be a pivotal leader, steering the technical execution and ensuring the quality standards essential for delivering projects successfully and on time. You will work closely with Product Management to align our technical roadmap with key business objectives. Your role entails overseeing project execution, defining technical direction, and maintaining stringent quality and operational standards. Additionally, you will play a vital role in attracting, developing, mentoring, and retaining exceptional engineering talent. You will establish engineering standards and contribute to shaping the strategic vision of our organization within a fast-paced environment.ResponsibilitiesThis position encompasses a dual focus on Technical Delivery and Team Leadership:Technical Delivery & AccountabilityLead the technical execution of the roadmap, ensuring timely project completion while meeting high-quality benchmarks.Work closely with Product Management to oversee the technical roadmap, balancing feature development, technical debt, and operational stability.Serve as the main technical liaison for clients and internal stakeholders, updating on progress, managing expectations, and mitigating technical risks to guarantee project success.Be accountable for the quality of the team's outputs and assist in defining engineering quality standards and best practices.Provide technical insight and architectural guidance to remove obstacles for the team and ensure scalable solutions.Team Leadership & GrowthAttract, nurture, coach, and retain top-tier engineering talent.Create career progression plans and deliver consistent, real-time feedback.Facilitate continuous learning and development through meaningful training opportunities.Participate in shaping a culture of innovation and excellence.

Why Join UsBrex is an innovative AI-powered spend management platform designed to empower businesses to manage their financial operations with confidence. Our solutions include integrated corporate cards, banking capabilities, and global payment options, all complemented by user-friendly software for travel and expense management. Tens of thousands of businesses, from emerging startups to established enterprises such as DoorDash, Flexport, and Compass, entrust Brex to help them optimize spending, minimize costs, and enhance operational efficiency worldwide.Joining Brex means pushing boundaries, challenging conventional thinking, and collaborating with some of the most brilliant minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive workplace culture where your potential is only limited by your dreams. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the engine of our growth at Brex. We attract new customers, deepen existing relationships, and contribute to the company's profitability. With limitless territories and uncapped earning potential, your ambition defines your success. We celebrate achievements, work as a team, and recognize performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.Your RoleAs an Enterprise Customer Success Manager, you will act as a financial technology advisor for Brex’s largest clients, collaborating closely with CFOs, Controllers, and finance operations teams to maximize the value derived from Brex’s offerings. You will develop and implement customized account strategies aligned with each customer's business objectives, ensuring impactful results across their financial frameworks.You will oversee the entire customer lifecycle, from onboarding through renewal, utilizing product usage data, stakeholder collaboration, and cross-functional teamwork to enhance product adoption, reduce churn, and increase account value.Work EnvironmentThis position is based in our Vancouver office, which offers a hybrid working environment blending the dynamism of in-office work with the flexibility of remote work. We require a minimum of two days in the office each week, specifically Wednesdays and Thursdays. Additionally, enjoy the benefit of up to four weeks of fully remote work per year!

Role Overview Quandri is hiring a Customer Success Manager in Vancouver. This role focuses on building strong client relationships and ensuring customers get the most out of Quandri’s solutions. The Customer Success Manager works with teams across the company to deliver responsive support and service, aiming to increase satisfaction, retention, and long-term engagement.

About the Role quandri is looking for an Enterprise Customer Success Manager in Vancouver. This role focuses on building strong relationships with enterprise clients and making sure they get the most out of our solutions. Success means helping customers achieve their goals and supporting them throughout their journey with us. What You Will Do Lead efforts to improve customer satisfaction for enterprise accounts Develop and maintain long-term partnerships with clients Promote customer engagement to help clients realize the full value of our products

About Boomi and What Sets Us ApartJoin a dynamic company dedicated to transforming the way organizations connect with their customers! Boomi is committed to creating a cohesive world by linking people to everything they need, anywhere they are. Our award-winning integration and automation platform empowers businesses to innovate and thrive. At Boomi, you’ll collaborate with top-tier professionals and cutting-edge technology. We seek innovative thinkers who excel in problem-solving and aspire to contribute to a larger mission. Interested? Visit boomi.com or explore our Boomi Careers page to discover more.Your ImpactAs the Manager of Customer Success for the Americas Region, you will cultivate and lead a diverse team of Customer Success Managers. You will spearhead strategies to enhance customer engagement, accelerate value realization, improve retention rates, and uncover growth opportunities within your team’s customer portfolio. Additionally, you will collaborate with various teams at Boomi to foster a customer-centric approach and streamline processes to boost customer adoption and growth.This role offers a hybrid work environment based in our Vancouver office, with in-office days on Tuesday, Wednesday, and Thursday.Your ResponsibilitiesAchieve team revenue and retention objectives by effectively managing the Americas customer success team.Directly oversee Customer Success Managers, providing them with guidance, support, career development opportunities, and motivation.Regularly engage with customers to gain insights into their needs and effectively communicate those needs within Boomi.Manage the overall success of accounts across the Americas, working in partnership with cross-functional teams (Product, Services, Support).

Role overview Primer.io is looking for a Senior Customer Success Manager in Vancouver to support customers across North America. The focus is on helping clients use Primer.io’s products effectively and building strong, ongoing partnerships. What you will do Work directly with customers to understand their objectives and challenges Support clients in getting the most value from Primer.io’s solutions Develop and maintain trust-based relationships with key accounts Collaborate with internal teams to address customer needs and deliver tailored outcomes Represent customer perspectives within Primer.io by sharing feedback and advocating for improvements Apply strategic insights to drive product adoption and improve customer satisfaction Location This position is based in Vancouver and serves clients throughout North America.

Why Join UsAt Brex, we are redefining the way companies manage their spending through our AI-powered spend platform. Our suite of integrated corporate cards, banking solutions, and global payment systems, paired with intuitive software for travel and expenses, empowers businesses to allocate resources confidently. From startups to large enterprises like DoorDash, Flexport, and Compass, thousands of companies leverage Brex to proactively manage expenses, drive cost efficiency, and enhance operational effectiveness on a global scale.Joining Brex means pushing your boundaries, challenging conventions, and collaborating with some of the brightest minds in the industry. We are dedicated to fostering a diverse and inclusive team, where your potential is only limited by your imagination. We provide the tools, resources, and support necessary for you to advance your career.EngineeringOur engineering teams at Brex are committed to building systems that not only scale but do so with purpose and precision. With a focus on Software, Data, Security, and IT, our teams operate with significant autonomy and engage in deep collaboration. We take on complex technical challenges, take ownership of our results, and strive for excellence at every phase—from architectural design to deployment. Here, engineering is viewed as a craft, and builders are nurtured into leaders.Your RoleAs the Engineering Manager for our GTM Engineering team, you will lead a talented group responsible for enhancing Brex's growth engine across Marketing, Sales, and self-serve funnels. Your focus will be on building and refining our marketing website (Brex.com), GTM applications, top-of-funnel experiences, and AI-driven systems that improve efficiency, reduce Customer Acquisition Costs (CAC), and elevate sales and marketing effectiveness.Working EnvironmentThis position is based in our Vancouver office. We foster a hybrid work environment that blends the energy and connections of in-office collaboration with the flexibility of remote work. Currently, we require a minimum of two in-office days each week (Wednesday and Thursday); starting February 2, 2026, this will shift to three days per week (Monday, Wednesday, and Thursday). Additionally, we offer up to four weeks of fully remote work each year!Key ResponsibilitiesLead and mentor a high-performing team of product engineers, supporting their career development through coaching, constructive feedback, and hands-on guidance.Steer the architectural vision, technical strategy, and project execution for Brex.com and GTM applications while ensuring scalability, performance, and security.

Join a mission-driven team that is making a global impact! At Trulioo, we are at the forefront of transforming the digital identity verification landscape. As the industry leader, we are reshaping how businesses engage, innovate, and adhere to compliance requirements online.Imagine being part of an award-winning platform that empowers organizations globally to streamline customer onboarding, reduce operational costs, and fight against fraud. Supported by the innovation of Silicon Valley, Trulioo is a trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.Trulioo is more than just a technology company; we are a collective of passionate professionals united in our goal to establish online trust. We are honored to be recognized as a BC Top Employer for the second consecutive year, showcasing our commitment to an inclusive and collaborative workplace that prioritizes people.With our headquarters in Vancouver and additional hubs in San Diego and Dublin, we cultivate a culture of collaboration and transparency. Our hybrid work model allows staff to work three days a week at a hub location, providing a perfect blend of innovation and excitement in a world where trust and technology converge.

As a Senior Engineering Manager for Enterprise Services Management at Asana in Vancouver, BC, the focus centers on guiding a team dedicated to enhancing the company’s Enterprise Services Management platform. This position involves working with engineers to develop scalable solutions that help organizations meet their objectives more effectively. What you will do Lead and mentor a team of engineers working on the Enterprise Services Management platform Collaborate with product managers and cross-functional partners to define project roadmaps Oversee the delivery of new features, ensuring they meet quality standards and deadlines Encourage the adoption of new technologies and methodologies within the team Leadership approach This role emphasizes building a culture where continuous improvement is valued. The manager will support engineers in exploring innovative approaches and drive efficiency across projects.

As a Customer Success Manager at Tipalti, you will be instrumental in helping our clients achieve their goals with our innovative products and services. You will serve as the primary liaison for our customers, dedicated to transforming them into enthusiastic advocates for Tipalti by fostering and nurturing long-lasting relationships. Your focus will encompass the well-being of customer relationships, enhancing their experience, engagement, product adoption, retention, and expansion among our high-profile clientele. In this position, you will proactively engage with your assigned accounts, establish benchmarks and milestones, conduct business reviews, present product solutions, analyze product usage, discuss feedback, and recommend enhancements to improve their overall experience.Why choose Tipalti?Tipalti stands out as one of the fastest-growing fintech companies globally, liberating finance professionals by revolutionizing the entire payables operation. We are a well-capitalized, late-stage startup with substantial backing from prominent investors. Our Series F funding round in 2021 raised $270 million, elevating our valuation to over $8.3 billion. With total funding exceeding $550 million and a customer base of over 3000 globally, Tipalti is recognized as one of the most valuable private fintech companies in the world.At Tipalti, we take pride in our collaborative culture, exceptional product quality, and the capabilities of our talented team members. Tipaltians are passionate about their work and committed to achieving results. We offer competitive benefits, a flexible work environment, career coaching, and a culture where diverse individuals can thrive and make a significant impact. Our ethos encourages everyone to set aside their egos and work collectively towards success.Please note that this is a hybrid work environment requiring in-office attendance on Mondays, Tuesdays, and Thursdays.