Customer Success Manager at Suzy | United States

About SuzyAt Suzy, we are revolutionizing the market research landscape with our cutting-edge, real-time insights platform. By seamlessly integrating primary research, customer data, and third-party data, we empower enterprises to make quicker and more informed decisions.As we embark on the next chapter of our journey, focusing on AI-driven SaaS innovation, we are developing a robust Client Success engine aimed at fostering measurable customer outcomes and sustainable revenue growth.The RoleWe are seeking a results-oriented Customer Success Manager to spearhead onboarding, customer adoption, and initial term renewals in our Net New Commercial segment.In this role, you will oversee approximately $5M in Annual Recurring Revenue (ARR) in the new Suzy era, supported by automated workflows and scalable success strategies. You will be directly responsible for accelerating time-to-value, enhancing retention, and preparing for expansion across your customer portfolio.This position significantly impacts our revenue, with clear performance metrics to meet.What You’ll DoFacilitate impactful onboarding processes to ensure swift activation and early wins for our clientsPromote the adoption of Suzy’s AI-empowered SaaS platform and integrate it into customer operationsManage customer outcomes and retention for a portfolio valued at approximately $5MCraft success strategies that align with executive KPIs and organizational goalsIdentify potential churn risks proactively and implement strategies to mitigate themTake ownership of first-term renewals, collaborating with the Sales team as necessaryIdentify and qualify expansion opportunities for the Commercial teamConduct executive-level business reviews that showcase measurable ROIUtilize CSM automation processes and scalable strategies to efficiently manage and grow your portfolioCollaborate across functions with Sales, Product, and Support to enhance the customer lifecycleWhat Success Looks LikeRapid onboarding and high early product adoption ratesStrong first-term renewal rates for new accountsThorough documentation of customer ROI and overall business impactA robust expansion pipeline from effectively managed accountsEfficient portfolio management through automation and data analytics

Join Suzy, the forefront of real-time market research and insights, where we integrate primary research, customer data, and third-party data into a seamless intelligence platform. Our mission is to empower companies to make informed decisions swiftly and effectively. We are embarking on a journey to create next-generation data and AI-driven insight products, and this role is pivotal to our strategy.We are looking for an accomplished Senior Product Manager for our Data & Intelligence Platform, who will take charge of the vision, roadmap, and implementation of Suzy’s real-time data platform. This platform merges customer data, primary research, and third-party datasets into a powerful intelligence layer, facilitating analytics, AI functionalities, and unique data products.In this role, you will spearhead comprehensive product strategy and execution across various domains, including data ingestion, curation, modeling, governance, and AI integration. You will collaborate closely with Engineering, Data Science, Design, Commercial, and Managed Services teams.This opportunity is perfect for a product leader with profound technical knowledge in data systems and AI, capable of translating complex concepts into tangible customer and business value.

Do you thrive in a tech-driven environment and have a knack for transforming complex security solutions into compelling narratives? If so, we want to hear from you!About Picus SecurityAt Picus Security, we are at the forefront of security validation, empowering organizations with a comprehensive understanding of their cyber risk landscape tailored to their business needs. Our innovative approach revolutionizes security protocols by prioritizing and validating vulnerabilities across disparate findings, enabling teams to concentrate on the most critical areas that require immediate attention. With Picus, security teams can swiftly implement one-click mitigations to effectively counter threats while minimizing effort.Our Picus Security Validation Platform seamlessly integrates with on-premises environments, hybrid clouds, and endpoints, enhanced by our proprietary Numi AI for robust exposure validation.As pioneers in Breach and Attack Simulation, we offer award-winning, threat-centric technology that helps teams identify actionable fixes, boasting a 98% recommendation rate in Gartner Peer Insights.Role OverviewWe are seeking an experienced and driven Customer Success Account Manager (CSAM) who possesses a deep understanding of value-driven security solutions. In this pivotal role, you will focus on customer retention and the expansion of our platform capabilities within our Enterprise client base. The CSAM will enhance customer value and contribute significantly to the success of our sales team. This role will involve collaboration with the Regional Sales VP, Technical Director, Product Management, and various support functions including Channel, Marketing, Solutions Architecture, and Customer Success. The CSAM will operate within our Customer Value Office and work alongside the Sales organization to develop tailored solutions for Enterprise Customers while partnering with others to drive revenue growth and strategic initiatives. A proven track record in revenue growth and teamwork is essential for success in this role.

At Suzy, we are at the forefront of real-time market research and insights, merging primary research, customer data, and third-party data into a singular intelligence layer that empowers enterprises to make swift, informed decisions.As organizations escalate their investment in AI-driven SaaS platforms, Suzy stands out by enabling global brands to operationalize insights effectively, driving measurable business outcomes.The OpportunityWe are seeking a dynamic Senior Account Executive to spearhead new logo acquisition and foster strategic growth within large enterprise accounts. This position encompasses the entire sales cycle—ranging from proactive outreach to contract finalization—concentrating on the sale of intricate AI-powered SaaS solutions in multi-stakeholder environments.You will establish Suzy as a strategic ally that generates significant business impact.Your ResponsibilitiesDevelop and convert a robust sales pipeline to achieve a 5× quota through proactive outreach and strategic account planning.Manage the complete sales process: prospecting, discovery, executive presentations, negotiation, and closure.Engage with various stakeholders including Procurement, Legal, Security, IT, Finance, and executive sponsors throughout the deal committee process.Focus on business outcomes—aligning Suzy’s platform with enterprise objectives such as revenue growth, rapid insights, operational efficiency, and competitive advantage.Articulate complex AI and data capabilities into clear, executive-level value propositions.Maintain rigorous forecasting and pipeline management using Salesforce.Collaborate cross-functionally with Marketing, RevOps, and Product to accelerate growth and relay market feedback.Success MetricsAchieve consistent quota attainment of 100% or more.Close six- and seven-figure SaaS AI deals within major enterprises.Develop a strong self-generated pipeline and effective outbound strategies.Successfully navigate enterprise procurement and security review processes.Engage in executive-level selling with a focus on delivering measurable business outcomes.

Join us at Insider One as a Customer Success Manager, where you'll empower our customers to achieve their goals using our innovative platform.About UsAt Insider One, we are the leading platform that consolidates all the essential tools marketing and customer engagement teams need to excel and drive success.Our journey started with a small team and a grand vision to democratize access to cutting-edge technologies for marketers globally. Today, with over 1,500 talented individuals from more than 50 nationalities across 30 offices, we continue to push the boundaries of what's possible.Fueled by a recent $500M Series E funding round led by General Atlantic, we are supported by illustrious investors like Sequoia Capital and QIA. Our trusted clientele includes over 2,000 companies ranging from dynamic startups to renowned Fortune 500 brands such as Samsung, Nike, and Nestlé.Recognized for our leadership in the B2B SaaS space, Insider One stands as one of the few woman-founded and led unicorns in the industry. Our commitment to customer satisfaction has earned us accolades from analysts, and we invite you to discover the difference we make.

Join us at Reflow, where we are revolutionizing workforce and workflow intelligence through our innovative platform designed to enhance team performance. Our partners are thrilled after their initial demonstrations, and we are seeking a dynamic individual to transform that initial enthusiasm into lasting adoption, retention, and growth.Key ResponsibilitiesManage the entire customer journey: from setup and onboarding to ongoing adoption and long-term success.Accelerate time-to-value: Ensure customers swiftly transition from demo to realizing value.Gather and organize customer feedback: Act as the voice of the customer in product and engineering discussions.Facilitate contract processes with new partners, collaborating closely with the legal team for efficiency.Develop strong relationships that foster expansions and contract renewals.Create and enhance the customer success playbook, including onboarding processes, success metrics, and engagement touchpoints.Collaborate with founders on go-to-market experiments and assist in various capacities as we grow.Who You AreEntrepreneurial spirit: Previous experience as a founder, early team member, or operator who excels in uncertain environments.Analytical mindset: Background in technical disciplines, finance, economics, or product management.Curious and logical thinker: Ability to comprehend and address your customer's business needs in product configurations.Customer-centric professional: Skilled at engaging, guiding, and closing with clients.Effective communicator: Proficient in both written and verbal communication.Strategic and inquisitive: Delve into workflows, identify pain points, and utilize insights to influence product and company direction.Organized and methodical: Keep yourself, your clients, and your team aligned through well-defined templates and playbooks.Bonus QualificationsExperience in B2B SaaS, enterprise software, or data-intensive products.Familiarity with analytics platforms, BI tools, workflow systems, or automation solutions.Proven track record supporting enterprise customers through security, data access, or compliance assessments.Why Join UsBe an integral part of our early team, directly collaborating with founders as a foundational member.Shape our product roadmap and help define our organizational culture.

Sourcegraph creates a code intelligence platform designed to help developers and teams navigate and manage large, complex codebases. The suite includes Code Search, Deep Search, and MCP, which serve organizations ranging from startups to well-known companies such as Stripe, Uber, and Dropbox. The company operates as a globally distributed team and emphasizes autonomy, open communication, and respect for developers. Location and Work Hours This Customer Success Manager role is fully remote. While applications are accepted from anywhere, preference is given to candidates based in the United States. The position requires at least 20 hours of weekly work overlapping with Pacific or Mountain Time zones. Those living in Central, Mountain, or Pacific time zones are especially encouraged to apply. Role Overview Customer Success Managers at Sourcegraph manage a portfolio of 20 to 30 enterprise and commercial accounts. The role centers on building strong post-sales relationships, encouraging product adoption, identifying potential risks, and preparing customers for renewals and possible expansion. Collaboration is key, with regular partnership alongside Named Account Executives and Field Engineers to help customers realize the full value of Sourcegraph’s platform. As the company transitions from a seat-based to a consumption-based model, Customer Success Managers play a crucial role in shaping customer outcomes and supporting growth. What to Expect in Your First Month Develop relationships with your team, Named Account Executives, and Field Engineering partners Learn about the product, its value proposition, the customer base, and internal workflows Observe customer calls to understand client needs and engagement strategies

Role Overview Hubstaff is looking for a Customer Success Manager based in the United States. This role centers on helping clients reach their goals and get the most out of Hubstaff’s products. The Customer Success Manager serves as the main contact for customers, supporting them from onboarding through training and ongoing assistance. What You Will Do Guide customers through onboarding and product training Build and maintain strong, trust-based relationships with clients Respond proactively to customer needs and questions Work with teams across Hubstaff to improve products and services Success Measures Customer satisfaction Customer retention rates

Role Overview AirGarage is hiring a Partner Success Manager for the West Region (US, Western Half). This role focuses on supporting and strengthening relationships with our partners. The Partner Success Manager ensures partners are satisfied, engaged, and able to make the most of AirGarage’s solutions. What You Will Do Maintain and grow relationships with existing partners across the Western US Monitor partner satisfaction and address concerns promptly Encourage partner engagement with AirGarage’s products and services Act as a point of contact for partner questions and feedback What We Look For Experience building and managing business relationships Strong communication and problem-solving skills Comfort working in a collaborative team setting Located in or familiar with the Western US region

Join the Neuroscale Team!About Neuroscale: We are revolutionizing the recruitment landscape with our cutting-edge AI recruiting operating system. Our unified platform streamlines the entire talent acquisition process, from initial contact to successful hire. Our flagship product, Arbi, integrates seamlessly with your ATS, automating workflows and orchestrating AI agents for sourcing, outreach, screening, and candidate intelligence. By leveraging optimized models and advanced workflow automation, we empower talent teams to attract top candidates effortlessly.As a rapidly growing company supported by esteemed investors and partners, including the NVIDIA Inception Program and HPE Unleash AI Program, we are on the forefront of innovation in recruitment technology.We are seeking a Technical Customer Success Manager who will take ownership of product demonstrations, onboarding, and ensuring customer success from day one. This role is pivotal in closing and expanding our ARBI deals.Role Overview:The Technical Customer Success Manager is a hands-on, customer-centric position focused on achieving one primary goal: facilitating deal closures and guaranteeing immediate customer success following contract signing. You will work closely with Sales, Product, and Engineering teams to deliver tailored product demonstrations, validate technical requirements, and eliminate implementation hurdles.You will be the key point of contact for customers as they engage with Arbi, Athena, and Aurora, guiding them from their first demo to realizing value from our solutions. This role is perfect for an individual who excels in solution consulting, possesses strong technical skills, and can effectively communicate the value of our offerings while remaining accountable for customer outcomes.

Join Our Remote TeamPlanera is excited to announce multiple openings for Technical Customer Success Managers across the United States. This is a fully remote position with opportunities available in various regions:Western Region (California)Central Region (Texas, Midwest, Mountain states)Eastern RegionIdeal candidates should be located near a major airport, as this role requires occasional travel (up to 30%).Your RoleAs a Technical Customer Success Manager, you will serve as a vital partner to our clients, helping them unlock the full potential of Planera’s innovative platform. You will oversee the entire customer journey—from onboarding and engagement to retention and growth. Your blend of construction scheduling expertise and stellar relationship management skills will be crucial in driving customer outcomes.This position demands a strong technical background, particularly in CPM scheduling software and a comprehensive understanding of construction project management processes. You will collaborate closely with clients to streamline their scheduling operations, manage pilot projects and proofs of concept (POCs), and provide strategic recommendations on industry best practices.Moreover, you will work in tandem with sales, product, and engineering teams to ensure customer insights are effectively integrated into ongoing product iterations.Key ResponsibilitiesCustomer Onboarding & Adoption: Facilitate comprehensive onboarding sessions, ensuring customers achieve success with Planera from the outset.Customer Relationship Management: Cultivate and sustain robust relationships with key stakeholders to foster long-term engagement and retention.Technical Guidance & Training: Offer expert advice on construction scheduling best practices, especially for users migrating from tools like Oracle Primavera P6 or Microsoft Project.Pilot & POC Management: Oversee customer pilots and proofs of concept, supporting organizations in evaluating the value of Planera.Customer Retention & Expansion: Identify opportunities for upselling and cross-selling, partnering with the sales team to drive growth.Customer Advocacy & Feedback Loop: Represent the voice of the customer, sharing insights and feature requests with product and engineering teams.Support & Troubleshooting: Assist customers with technical challenges, collaborating with product and engineering teams to resolve issues promptly.Data-Driven Insights: Analyze customer data to provide actionable insights aimed at enhancing customer experience and satisfaction.

Role Overview TRM Labs is looking for a Customer Success Manager based in the United States. This role focuses on supporting clients throughout their journey with TRM Labs products. The Customer Success Manager builds lasting relationships, listens closely to client needs, and helps deliver solutions that support each client’s objectives. What You Will Do Develop and maintain strong connections with clients Understand client goals and challenges Offer guidance to help clients get the most value from TRM Labs services Support client success and satisfaction by addressing needs as they arise What Sets This Role Apart This position relies on hands-on relationship management and thoughtful customer engagement. Success comes from understanding each client’s unique situation and working to ensure they achieve their goals with TRM Labs’ products.

As a Customer Success Manager at comply, you will play a pivotal role in ensuring our clients achieve their desired outcomes while utilizing our solutions. You will serve as the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to foster strong relationships. Your proactive approach will help identify opportunities for growth and improvement, ultimately driving customer satisfaction and loyalty.

Join the dynamic team at Socket as a Customer Success Manager, where you will play a vital role in ensuring our clients achieve their desired outcomes while utilizing our innovative solutions.In this position, you will be responsible for building strong relationships with customers, advocating for their needs, and aligning our services to meet their business goals. You will collaborate closely with cross-functional teams to drive customer satisfaction and loyalty.

Role Overview forma is hiring a Customer Success Manager based in the United States. This role centers on building strong relationships with clients and helping them get the most from forma’s products and services. Success here means guiding customers through onboarding, supporting them throughout their journey, and making sure their voices shape our offerings. What You Will Do Onboard new clients and set them up for success with forma’s solutions Provide ongoing support, answering questions and resolving issues as they arise Collect and relay client feedback to help improve our products Work closely with teams across the company to address customer needs Advocate for client interests within forma

ABOUT USSQUIRE is the premier business management platform tailored specifically for barbers, shop owners, and their communities. We believe that the journey of artistry and independence should not be hindered by the challenges of running a business. Through SQUIRE, we offer bespoke tools, resources, and expert guidance to assist barbers at all levels in attracting and retaining clients, efficiently managing shop operations, and boosting their revenue.Since our inception in 2015, SQUIRE has earned the trust of over 30,000 barbers across more than 5,000 shops in over a thousand cities globally. Our solutions range from streamlined booking processes and launching new shops to real-time earnings dashboards and cultivating lasting customer relationships. SQUIRE empowers shop owners to seamlessly connect their artistic passions with their business aspirations.For further details, please visit getsquire.com or download the SQUIRE app from the App or Play Store.

At Tremendous, we provide a fast, free, and flexible solution for sending bulk payouts to individuals in over 230 countries and regions. Our innovative platform has facilitated over $1 billion in transactions for more than 20,000 clients, including industry leaders like Google and MIT, while saving them an average of 15 hours a month.We prioritize efficiency, flexibility, and job satisfaction in both our products and workplace culture. As a fully remote company, we emphasize high-quality documentation and minimize meetings, giving you more time to focus on what truly matters in your professional and personal life.Our diverse clientele, including marketers, researchers, HR teams, and nonprofits, consistently praises the ease of using Tremendous—check our ratings on G2. Behind the scenes, our platform offers over 2,500 redemption options and an extensive banking infrastructure, making your work both enjoyable and challenging.Tremendous is a profitable, self-sustaining company experiencing significant growth without external investors. Join us as we expand and prepare for our next international offsite.

Join Broccoli, the pioneer in AI solutions for the $500 billion home services sector. We leverage cutting-edge AI agents to enhance operations for HVAC, roofing, and other trades, managing customer interactions, booking jobs, and maximizing lead capture.With our rapidly growing customer base relying on our advanced Voice AI technology for essential tasks, we are backed by a Series A funding from leading venture capitalists. We are poised for our next growth phase, focusing on larger, more intricate clients while ensuring top-tier retention and expansion.As a Customer Success Manager, you will oversee the post-sales journey for key clients, including private equity-backed platforms and multi-location operators in the home services industry. Your role will encompass onboarding, customer adoption, value realization, and fostering long-term growth—transforming successful pilot programs into comprehensive, standardized deployments across portfolios.What You’ll Do:Manage the holistic success of a portfolio comprising mid-market and enterprise clients.Lead the onboarding and implementation processes for multi-location operators, ensuring quick value delivery.Facilitate customer adoption and measurable ROI by assisting clients in operationalizing Voice AI.Collaborate with Sales and leadership to transition pilot programs into full-scale portfolio rollouts.Establish trusted relationships with operators, call center leaders, and executive stakeholders.Proactively assess risks and opportunities using usage data, performance analytics, and client feedback.Serve as the client's advocate, translating insights into product enhancements and priority roadmap items.Who You Are:3–6+ years in Customer Success, Account Management, or Implementation within a SaaS environment.Demonstrated capability in managing complex, high-touch clients and delivering long-term value.Adept at engaging with operational and executive stakeholders in evolving organizations.Data-centric and results-oriented, connecting product usage to business outcomes.Excellent communicator, skilled at elucidating technical concepts in straightforward terms.Thrives in a dynamic, fast-paced environment.

About JuniorAt Junior, we are pioneering innovative tools powered by large language models (LLMs) to enhance the investment research experience for private market investors. Our esteemed clientele comprises some of the world's leading private equity and consulting firms, collectively responsible for investing billions of dollars each year. We pride ourselves on being a profitable, bootstrapped organization, with a dedicated team of 24 professionals based in London and New York City.Discover more about our mission and values here. Role DescriptionCustomer success is vital to our operations. We believe in hiring individuals with a proven track record in the field. You should possess a deep understanding of the challenges faced by consultants and investors engaged in due diligence work, and how Junior can assist them in achieving their goals more efficiently and effectively. We seek candidates who can genuinely relate to our clients' experiences.As we collaborate with some of the highest-profile brands in the industry, your role will be essential in fostering user adoption, satisfaction, and retention. You will oversee global deployments involving thousands of users and serve as the Voice of the Customer, liaising between our users and the product team to ensure we are focused on alleviating the most significant pain points in our customers' workflows.As an early member of our Customer Success team, you will have a unique opportunity to:Develop and maintain robust relationships with clients, including senior decision-makers at large-cap funds and consultancies, acting as their primary contact and trusted advisor throughout the onboarding, usage, and feedback processes.Strategically plan and implement large-scale AI deployments for thousands of users.Represent the voice of the customer, ensuring their needs are swiftly translated into new product features; guide the product team in developing solutions that meet customer demands.Collaborate with customers to co-design training programs and deliver effective training sessions.Utilize data analytics to drive customer engagement, satisfaction, and retention.Advance rapidly into a managerial position as the customer success team grows.Influence the structure and processes of the customer success team and contribute to shaping our company culture. About YouWe are in search of a seasoned customer success leader who:

Role overview Jobgether seeks a Customer Success Manager based in the United States. This position focuses on building and maintaining relationships with strategic enterprise clients, ensuring they gain maximum value from Jobgether’s financial technology platform. What you will do Guide enterprise customers through onboarding and support their adoption of the platform. Help clients optimize solutions that improve order-to-cash processes. Serve as a trusted advisor, providing consultative guidance and business insight. Collaborate with internal teams to communicate customer needs and priorities. Resolve client issues promptly and contribute to ongoing improvements. Influence stakeholders to achieve measurable gains in customer satisfaction and retention. What makes this role unique Direct impact on customer relationships and company growth. Work with multiple teams to strengthen the customer’s voice. Chance to help shape customer experience and success strategy. Location This role is based in the United States and may be remote or as specified by Jobgether.