Technical Application Support Engineer

Join Devoteam as a Technical Application Support Engineer, where you will be pivotal in optimizing our clients' software applications. This role requires a combination of technical expertise and excellent problem-solving skills to ensure seamless application performance.

Septeo is hiring an Application Support Technician (H/F) for its Tunis office. This role centers on helping clients with technical issues related to Septeo's software products and ensuring users have a positive experience. What you will do Diagnose and resolve application problems for users. Answer technical questions and guide clients through solutions. Maintain a smooth experience for those using Septeo software. Support strong client satisfaction through effective problem-solving. Location This position is based in Tunis.

Join our dynamic team as an IT Support Technician Level 2, where you will play a crucial role in providing exceptional technical assistance and support to our clients. You will be responsible for troubleshooting complex issues, ensuring systems are functioning optimally, and contributing to our commitment to customer satisfaction.

Join our dynamic team as a SAP Application Management Services (AMS) Lead, where you will spearhead the implementation and management of SAP solutions to drive operational efficiency and strategic growth for our clients in the UAE. This role requires a strategic thinker with a strong technical background in SAP, capable of leading cross-functional teams and overseeing complex projects.

Scope:The Application Integration Manager (Pléiade Product) will report directly to the Cloud Production Operations Department of SHRS, specifically within the RUN division.As part of the RUN team, you will oversee the groups responsible for integrating application solutions (Pléiade).Key Responsibilities:Technical installations and configurations of the productDocumentation writingProduction deploymentsMonitoring team goals and individual performanceSetting semi-annual and annual objectives and evaluating team membersDeveloping team members' skillsPlanning technical and soft skills trainingEnhancing team capabilities and onboarding new hiresManaging employee career paths: internal mobility, promotions, career developmentActivity reportingTracking performance indicators and identifying areas for improvementEnsuring operational follow-up and delivery quality

Technicien Support ITÊtes-vous prêt à plonger dans l'univers dynamique des services B2B ?Rejoignez VEO Worldwide, votre tremplin vers une carrière passionnante !Depuis 19 ans, nous transformons le secteur des affaires en Europe. Notre parcours a débuté avec NOZ, le spécialiste du déstockage en Europe, qui s'est étendu à l'Est et en Afrique en 2006. Leur vision et leur dynamisme nous ont inspirés. Chez VEO, notre mission est d'offrir des solutions innovantes pour aider les entreprises à optimiser leurs stocks invendus, qu'il s'agisse de collections anciennes, de produits proches de la date limite ou de commandes annulées. Notre mantra est l'efficacité ! Avec des bureaux dans 9 pays et l'ouverture d'un nouveau bureau en Inde prévue pour 2024, nous vous invitons à faire partie d'une équipe qui valorise l'engagement, la transparence, la solidarité, l'amélioration continue et la compétence. Ces valeurs guident notre action. Ensemble, faisons la différence ! Nous souhaitons étoffer notre équipe à Tunis avec un "Technicien Support IT".Responsabilités principales :Fournir un support technique aux utilisateurs des magasins concernant les systèmes de caisse et bureautiques.Surveiller les connexions entre les magasins et le siège, en réalisant des vérifications quotidiennes des bases de données (CA, synchronisation, etc.).Aider techniquement tous les utilisateurs sur des problèmes matériels et logiciels.Diagnostiquer et résoudre les incidents de niveau 1 (PC, périphériques, logiciels, téléphonie, etc.).Installer, configurer et maintenir l'équipement informatique conformément aux SLA.Collaborer avec les équipes IT pour les incidents réseau ; créer et mettre à jour les procédures internes.Utiliser la plateforme GLPI, le téléphone et l’email pour gérer les demandes et incidents dans les délais établis par les SLA.Escalader les incidents complexes au niveau supérieur tout en assurant le suivi et la communication avec les utilisateurs.

Role Overview Digital Virgo is hiring a Technical Project Manager in Tunis. This role leads technology projects that support growth and operational improvements across the company. The Technical Project Manager works closely with teams from different departments to keep projects on track, on budget, and within agreed scope. What You Will Do Oversee technology projects from kickoff through delivery Coordinate with developers, stakeholders, and other teams to clarify requirements and resolve issues Apply project management methods to plan, track, and report progress Monitor timelines, budgets, and deliverables to ensure successful project outcomes What We Look For Experience managing technology projects Strong understanding of project management methodologies Technical background that supports clear communication with development teams and stakeholders Ability to balance multiple priorities and adapt to changing needs

Join our dynamic team at Inetum2 as a Dynamics 365 Technical Consultant. In this role, you will leverage your expertise to implement and enhance Microsoft Dynamics 365 solutions for our diverse clientele. Your technical skills will be essential in providing tailored consulting services, ensuring optimal use of the platform to drive business success.

Join our dynamic team at Septeo as a Salesforce Consultant, where you will play a pivotal role in enhancing support and ensuring the quality of developments within a multi-Business Unit Salesforce environment (Sales Cloud, Service Cloud, CPQ, ERP integrations, and business tools).You will collaborate closely with Product Owners and developers, engaging in daily communications with teams based in France.Your responsibilities will include:Providing Salesforce support: manage and prioritize tickets (incidents, enhancements, improvement requests), resolve Level 1 and 2 incidents, and escalate to development teams when necessary.Analyzing business needs and drafting clear functional specifications for technical teams.Participating in testing phases: preparing test plans, executing functional tests, and coordinating user acceptance testing (UAT).Monitoring issue resolution and contributing to regression testing prior to production deployment.Supporting users on a daily basis, sharing best Salesforce practices, and contributing to internal documentation.

Role Overview Digital Virgo is hiring a Technical Project Manager in Tunis. This position leads cross-functional teams to deliver projects on schedule and according to project management standards. The work focuses on coordinating efforts and keeping delivery efficient and timely.

Role Overview Sopra Steria is hiring a Senior Technical Architect focused on Cloud and Infrastructure in Tunis. This senior role shapes, builds, and refines cloud solutions for a range of client needs. What You Will Do Design cloud architectures that align with client requirements and business goals Implement and optimize infrastructure for reliability, security, and performance Contribute technical insight to drive Sopra Steria’s cloud strategy forward Apply deep knowledge of cloud platforms and infrastructure best practices What Matters Here Extensive experience with cloud technologies and infrastructure design Strong problem-solving skills and a focus on secure, high-performing solutions Ability to adapt to changing client needs and technology landscapes

Design and implement robust software architectures that meet business needs.Lead project initiatives and collaborate with stakeholders to manage priorities effectively.Provide technical mentorship to team members, ensuring high-quality deliverables and continuous improvement.

Join our dynamic team at Septeo as a Level 1 Support Technician in our Customer Support department. In this crucial role, you will be the first point of contact for clients seeking assistance with our products and services. Your main responsibilities will include troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in IT support and develop their skills in a collaborative environment.

Join enpal as a Solar Support Technician, where you will play a crucial role in assisting our customers with their solar energy needs. Your expertise will help us provide top-notch support and ensure customer satisfaction. This position requires fluent Italian (C1/C2 level) to effectively communicate with our diverse clientele.

Sopra Steria is seeking a Senior Technical Team Leader for its Business Intelligence, Data Governance, and Reporting group in Tunis. This position guides a team of technical specialists focused on advancing data-driven solutions for the company and its clients. Role overview This role centers on leading a group of professionals who design and implement data governance and reporting practices. The work aims to improve how data is managed and used for decision-making, with a focus on both efficiency and effectiveness. What you will do Lead and mentor a technical team within the Business Intelligence and Data Governance area Promote collaboration and creative problem-solving within the group Work with cross-functional teams to clarify project requirements and set clear timelines Ensure delivery of high-quality reporting and data solutions that align with client needs Collaboration Expect to coordinate closely with teams across the organization. Building a supportive and innovative environment is key to success in this leadership role.

Join enpal as an Account Manager specializing in post-sales customer support within the dynamic photovoltaic sector. In this role, you will be the primary liaison for our clients, ensuring they receive exceptional service and support after their purchase. Your expertise and proactive approach will help clients maximize their investment in renewable energy solutions.

Join Devoteam as a Data Engineer and play a pivotal role in transforming data into actionable insights. You will be part of a dynamic team focused on leveraging data-driven solutions to enhance business performance. Your expertise will contribute to developing robust data pipelines and optimizing data architecture for efficient data processing.

Join our dynamic team at Devoteam as a Performance & Observability Engineer specializing in Dynatrace. In this pivotal role, you will be responsible for optimizing performance metrics and ensuring the observability of our cloud-based solutions. Your expertise will help us maintain our commitment to delivering high-quality services to our clients.

Join our team as an AI Engineer where you'll be at the forefront of developing innovative artificial intelligence solutions. You will work collaboratively with cross-functional teams to design, implement, and optimize AI algorithms that drive our products and services. Your expertise will help us leverage data to enhance decision-making processes and create intelligent systems that meet the evolving needs of our clients.

Sopra Steria Group is hiring a Systems and Security Engineer in Tunis. This role centers on designing, implementing, and maintaining secure systems that support both security and performance goals. Role overview The Systems and Security Engineer works closely with different teams to strengthen system resilience. The position involves ongoing efforts to protect infrastructure from threats while ensuring reliable and efficient operation. Key responsibilities Design and implement secure systems architecture Maintain and monitor systems to uphold security standards Collaborate with internal teams to address risks and improve system performance Collaboration This role involves regular interaction with colleagues across departments to support secure and high-performing systems throughout the organization.