About the job
Elevator Pitch
Are you a master at building relationships and driven by a passion for enhancing customer experiences? If so, the position of Customer Enablement Manager (CEM) at Evolv Technology might be your perfect match! Our commitment to customer success is essential for Evolv's long-term vision and profitability. We aim to ensure our clients derive clear, measurable value from their Evolv systems not just during deployment but throughout their entire lifecycle.
As a CEM, you will cultivate strong partnerships with a diverse portfolio of customers, facilitating their successful onboarding, consistent adoption, confident operation, and realization of significant outcomes from their investment. You will collaborate with Senior Customer Enablement Managers and the wider Customer Experience (CX) team to guide customers through onboarding, training, and ongoing success.
This role is versatile, engaging across multiple customer engagements rather than being limited to a dedicated portfolio. Your contributions will enhance customer satisfaction, maximize system usage, mitigate risks, and ultimately support successful subscription renewals.
Performance Outcomes for Your First Year
First 30–90 Days:
- Achieve full proficiency in Evolv’s products, workflows, and enablement methodologies through a comprehensive training program that includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing.
- Familiarize yourself with the CX operating model, which includes onboarding, enablement, training, adoption, renewal readiness, and customer health.
- Establish relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing teams to gain insights into customer history, deployment context, and value drivers.
- Start engaging with customers to support onboarding activities, prepare training, and facilitate early adoption.
3-6 Months:
- Contribute actively to customer onboarding, training, and value realization activities across the customer base, ensuring progress towards desired outcomes.
- Conduct virtual and onsite training sessions that cover system operations, best practices, and Evolv Academy learning paths.
- Begin crafting baseline success plans for your accounts that emphasize adoption, learning milestones, and operational excellence.
6-12 Months:
- Take full ownership of your customer portfolio, which includes onboarding new customers, developing proactive success plans, and driving the adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms.

