Technical Account Manager

As a Technical Account Manager at AfterShip, you will play a pivotal role in fostering strong relationships with our clients while ensuring their technical needs are met efficiently. Your expertise will be crucial in guiding customers through product implementation, addressing technical inquiries, and providing tailored solutions to enhance their experience with our services. You will work closely with various teams to ensure seamless integration and customer satisfaction.

About the RoleJoin ION's dynamic Equities Technical Account Management team as a Technical Account Manager (TAM). This role is ideal for individuals who possess a unique blend of technical acumen, functional expertise, and exceptional customer service skills. As a Technical Account Manager, you will play a pivotal role in nurturing client relationships and spearheading the successful implementation of projects and initiatives following contract execution. Your responsibilities will encompass project management, business oversight, and relationship cultivation with designated client accounts. A robust understanding of software technology and experience in the business processes related to Derivatives (Futures and Options), Fixed Income, and/or Equities (Equities and Equity Options) is essential for success in this position.

As a Senior Manager of Technical Account Management at Hootsuite, you will lead a dynamic team dedicated to enhancing client experiences through expert technical support and strategic guidance. You will play a pivotal role in ensuring customer satisfaction and achieving business objectives by aligning technical solutions with client needs. Your leadership will foster a culture of innovation and excellence, driving the success of our technical account management initiatives.

At Smile Digital Health, we are dedicated to advancing #BetterGlobalHealth. Our innovative health data platform and data management solutions are making waves across more than 20 countries, and we proudly ranked #19 on Deloitte's Technology Fast 50 for 2024! Our leading FHIR-based data liberation platform simplifies the process for healthcare stakeholders to collect and exchange critical data. Central to our mission, the Smile platform empowers users and organizations to enhance the management of healthcare data. We facilitate the generation and liberation of structured healthcare data, ensuring effective collaboration among care teams and health systems, ultimately bringing #BetterGlobalHealth to patients every day!Join us today and discover countless reasons to SMILE!The Technical Account Manager (TAM) serves as the key post-sales liaison for assigned customers. This role encompasses ownership of customer relationships from contract signing through implementation and beyond, ensuring successful delivery and sustained customer satisfaction. The TAM will work in close collaboration with Agile Leads, technical teams, Sales, and other cross-functional groups to ensure seamless execution of projects, resource allocation, financial management, renewals, and the identification of growth opportunities within customer accounts.

Revolutionizing Learning with AIAt Docebo, we're transforming workplace learning through the power of Artificial Intelligence. Our cutting-edge, AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly, enhancing productivity and focus on what truly matters. Our intelligent tools personalize the learning experience, streamline processes, and elevate training into a strategic asset that drives measurable outcomes.Join a forward-thinking team committed to challenging the norms of traditional learning. If you're passionate about leveraging AI to enhance workplace experiences, you'll thrive at Docebo. We embody our values daily through the Docebo Heart: fostering trust, embracing positive intent, and promoting diverse perspectives.Are you ready to join over 900 Docebians worldwide and redefine the future of learning? The journey of learning is perpetual, and we're here to lead the way.About the Role:As a Technical Account Manager at Docebo, you'll forge robust, long-term partnerships with clients by aligning their business objectives with our innovative LMS solutions. Acting as a trusted technical advisor, you will empower customers to maximize the value of our platform, drive user adoption, and anticipate future learning requirements.In this role, you'll serve as a vital link between customer stakeholders and Docebo's internal teams, translating strategic goals into scalable solutions. You will proactively monitor platform health, manage risks, and guide clients through technological advancements while working closely with Account Teams to ensure customer success throughout their journey.Key Responsibilities:Develop long-term technical strategies aligned with customer business goalsManage the technical and product relationship for designated accountsMonitor platform health, integrations, APIs, and usage patternsProactively identify and mitigate technical risks to safeguard business valueAssist customers in navigating new features, product releases, and industry best practicesProvide executive-level updates regarding performance, service level agreements, and alignment with the product roadmap

Empowering Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking AI's potential. As leaders in identity management, we are committed to creating a secure environment that allows organizations to embrace the future confidently. We are searching for innovative thinkers who thrive on solving complex challenges and are driven by a sense of urgency and excellence. Join us in a role that defines your career and aligns with our mission. If you're ready to make an impact, let's connect.Okta: The World’s Identity Company™As the foremost leader in identity management, Okta is dedicated to building a more secure world. Our neutral, robust, and extensible platform places identity at the core of your technology stack, securing all identities, including customers, employees, partners, and AI agents.Trusted by Leading Brands. Okta is the trusted partner for two-thirds of the Fortune 100 and over 40% of the Forbes Global 2000 as they navigate their identity-powered journeys.The Strategic Workforce Identity OpportunityFocus on Okta Platform: This role is key to our Strategic segment team, overseeing large enterprise organizations across critical industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.The Technical Account Management (TAM) team consists of a global network of Okta product experts committed to ensuring our customers' success. We strive to understand each client's unique ecosystem, allowing us to not only tackle current challenges but also anticipate and innovate for the future.As a Senior Technical Account Manager, your primary focus will be on Workforce Identity, acting as a trusted technical advisor and advocate for our largest customers. You will be responsible for strategic account alignment and broad deployment strategies to foster sustainable success through enhanced technical maturity.Key Workforce Identity Solutions You Will Support:The Okta Platform safeguards employees, contractors, and partners across the entire identity lifecycle, addressing governance, access, and privileged controls.

Join us at Engine by Starling, where we collaborate with the world’s foremost banks to help them establish rapidly growing businesses through our innovative technology.As the technology division of Starling Bank, Engine has evolved into a distinct software-as-a-service (SaaS) provider, built on the successful technology that supports Starling Bank. The exceptional growth and achievements of Starling Bank can be attributed to our commitment to creating modern technology from the ground up. Our SaaS platform is now accessible to banks and financial institutions globally, enabling them to leverage cutting-edge digital features and streamlined back-office processes that have contributed to Starling's remarkable success.We are on the lookout for visionary professionals who will join our team to cultivate strong client relationships and address their unique needs using Engine’s technology.About Engine by StarlingBased in London, with additional offices in Dublin, Sydney, and the UK, Engine has recently expanded to North America, establishing a headquarters on the East Coast and a presence in Canada. This role will be based in Toronto.Our work culture embraces a hybrid model, and we prefer candidates who live within a commutable distance to our Toronto office for in-person collaboration.Travel (including international) may be required based on client needs and engagement types.Role OverviewAs the first Senior Technical Account Manager (TAM) for the Canadian market, you will play a pivotal role in Engine’s strategic entry. This high-impact position involves direct engagement with executives and is essential for the successful onboarding and ongoing success of our key Canadian client. You will act as the primary technical advisor, fostering a robust relationship that establishes our regional credibility.Reporting to the Lead TAM, you will be crucial in ensuring our strategic client maximizes the value of our platform and meets their business objectives while customizing our global customer success playbook to fit the specific needs of the Canadian financial market. This senior role entails building trusted relationships with senior stakeholders, including C-level executives and vice presidents.

About DataVisorDataVisor stands at the forefront of innovation as the world's premier AI-driven Fraud and Risk Platform, offering unparalleled detection coverage in the industry. Our open SaaS platform simplifies the consolidation and enrichment of any data, empowering organizations to respond swiftly to evolving fraud and money laundering activities in real-time. Harnessing patented unsupervised machine learning technology, sophisticated device intelligence, and a robust decision engine, we guarantee performance improvements from day one. The adaptable architecture of DataVisor's platform supports complex use cases across diverse enterprises while significantly reducing total ownership costs. As an industry leader, we are proud to serve numerous Fortune 500 companies across various sectors.Our award-winning software is backed by a dedicated team of experts in big data, machine learning, security, and scalable infrastructure. We foster a culture of openness, positivity, collaboration, and a results-oriented approach. Join our dynamic team!Position OverviewAs a Senior Technical Account Manager (TAM), you will be pivotal in managing a portfolio of client relationships, positioning yourself as a trusted technical advisor and solution partner for key stakeholders within the customer’s fraud and risk teams. Collaborating closely with our Delivery Team, you will oversee the customer’s data integration and onboarding processes. Your mission is to guide customers in implementing best practices with our platform, ensuring they derive maximum value from their investment. Your responsibilities will span a wide range of topics, from assessing and debugging platform performance to providing technical guidance and best practices, and advising on the use of custom or DataVisor-built machine learning models and automation rules to identify suspicious activities. You will engage cross-functionally with Customer Success, Engineering, and Product teams to fulfill your objectives.Key ResponsibilitiesDeliver product support, escalation, and resolution for technical issues.Design machine learning and rule-based solutions to tackle clients’ fraud challenges.Lead in-depth solution deployment discussions during late-stage pre-sales calls.Understand client use cases and establish plans to meet success criteria.Manage the integration and implementation process of products for clients.Conduct and coordinate business reviews and presentations for clients.Influence the product roadmap by conveying client feedback to internal teams.Represent DataVisor as a technical ambassador at meetups, events, and conferences.

Join Pigment: The AI Platform Transforming Business PlanningAt Pigment, we are revolutionizing the way businesses plan and manage performance through our cutting-edge AI-driven platform. Our solution seamlessly integrates people, data, and processes into one user-friendly, feature-rich experience, empowering teams across Finance, HR, and beyond to create, adapt, and align strategic plans in real-time.Since our inception in 2019, Pigment has rapidly ascended to become one of the world's leading SaaS companies. Renowned organizations such as Unilever, Snowflake, Siemens, and DPD leverage Pigment daily to make data-driven decisions and navigate complex scenarios with confidence.With a dynamic team of over 500 professionals across Paris, London, New York, San Francisco, and Toronto, we have successfully raised nearly $400 million from premier investors and have been recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.At Pigment, we embrace intelligent risks, celebrate innovation, and challenge conventional wisdom—all while fostering a collaborative team environment. If you are passionate about driving impactful change and ready to contribute at a large scale, we invite you to apply.The Success Advisory team plays a pivotal role in enhancing the Customer Success organization through:- Premium Offerings: We design, implement, and execute Pigment Success Plans, comprehensive packages that assist customers with Solution Architecture, Technical Solutions, and Change Management.- Strategic Engagements: We spearhead expert engagements in Solution Architecture, Technical Solutions, and Change Management that are essential to our customers’ success.Our mission is to deliver impactful expertise that drives customer adoption and long-term success.

Join ServiceNow as a Technical Support Management Manager, where you will lead a team dedicated to delivering exceptional customer support services. This role requires a strategic thinker who can enhance operational effectiveness while ensuring customer satisfaction. You will oversee the training and development of support staff, manage performance metrics, and implement best practices to improve service delivery. Your leadership will be crucial in fostering a culture of collaboration and excellence within the team.

About the Role aipconnect is hiring an Account Manager or Senior Account Manager for the Greater Toronto Area. This role manages a portfolio of client accounts, focusing on building strong relationships and supporting business growth. What You Will Do Oversee day-to-day management of assigned accounts Maintain and strengthen client relationships Monitor client satisfaction and address concerns promptly Spot opportunities to expand business within existing accounts Communicate clearly and strategically to help clients reach their goals Who Succeeds Here Strong communicator, both written and verbal Comfortable managing multiple client relationships Skilled at identifying new business opportunities Organized and proactive in solving problems

About the Role enable is looking for a Senior Technical Project Manager in Toronto, ON. This role drives the planning, execution, and delivery of complex technical projects from start to finish. The Senior Technical Project Manager keeps projects aligned with business goals, meeting deadlines and budget targets. What You Will Do Lead cross-functional teams through all phases of technical projects Coordinate efforts and maintain clear communication between stakeholders Track progress, identify risks, and implement mitigation plans Promote collaboration to keep projects moving efficiently What We Look For Extensive experience managing technical projects Strong leadership skills in guiding teams and facilitating stakeholder communication Ability to identify project risks and develop effective solutions Comfort working in a changing environment with shifting priorities

Join Entain as a VIP Account Manager and be part of a dynamic team dedicated to providing exceptional service to our high-value clients. In this role, you will cultivate strong relationships, ensuring our VIP clients enjoy an unparalleled experience. Your expertise in account management will be crucial in retaining and expanding our client base.

About the Role Cohere is hiring a Manager of Technical Staff in Toronto. This role leads a team of skilled technical professionals, guiding projects that advance AI technology. The manager sets direction, supports team growth, and ensures projects meet Cohere’s standards. What You Will Do Lead and mentor a group of technical staff members Oversee project delivery, ensuring quality and timely completion Promote collaboration and a supportive team culture Help shape the direction of AI-focused projects at Cohere Location This position is based in Toronto.

We are seeking a dynamic and results-driven Key Account Manager to join our team at Funded Club. In this role, you will be responsible for establishing and nurturing long-term relationships with our most valuable clients. Your primary focus will be on understanding customer needs, maximizing their satisfaction, and ensuring retention while driving revenue growth.As a Key Account Manager, you will leverage your expertise in account management to develop strategic initiatives that align with our clients' goals. You will also collaborate with cross-functional teams to deliver exceptional service and solutions tailored to our clients' specific requirements.

About FeatheryAt Feathery, we specialize in automating data intake workflows for enterprise-level clients in the financial services sector, including insurance and wealth management. Our solutions empower customers to streamline critical processes such as underwriting, client onboarding, account openings, and more.With our rapid revenue growth and increasing adoption by enterprises, we are expanding our go-to-market team to enhance our relationships with strategic clients and broaden our presence within key accounts.Why We’re HiringAs Feathery continues to grow, our largest clients are broadening their usage across various workflows, teams, and business units. We seek a Strategic Account Manager to take ownership of our most significant enterprise relationships. This role is perfect for individuals who excel in complex account environments, enjoy fostering executive relationships, and can drive both client retention and expansion in a consultative, high-touch manner.Your contributions will significantly influence how we manage and cultivate enterprise accounts, directly impacting revenue and long-term customer satisfaction.About the RoleThis position offers substantial ownership responsibilities and combines the following key elements:Strategic account management and relationship stewardshipDriving revenue growth through expansion and renewalsCross-functional collaboration with Solutions Engineering, Product, and Leadership teamsCustomer strategy development, planning, and executionYou will serve as the quarterback for your accounts, ensuring customers achieve meaningful outcomes while identifying opportunities to broaden Feathery’s influence within their organizations.What You’ll DoAccount Ownership & GrowthManage a portfolio of strategic enterprise accounts, focusing on retention, expansion, and overall successIdentify and pursue expansion opportunities across workflows, teams, integrations, and business unitsLead renewal and commercial discussions, including pricing, contract negotiations, and multi-year agreementsProvide accurate forecasts for expansion and renewal revenue within your accountsExecutive Relationship ManagementBuild and sustain strong relationships with executive stakeholders across business, operations, and technologyAct as a trusted advisor, aligning Feathery’s offerings with client needs

Job Purpose: The Senior Manager of Technical Program Management at EQ Bank plays a pivotal role in overseeing the comprehensive planning and management of intricate technical solutions throughout our Digital Banking ecosystem. Reporting directly to the Director of Technical Program Management, this leader will be responsible for ensuring the delivery of quantifiable value and outstanding customer experiences. This position emphasizes execution in alignment with company policies and strict adherence to Enterprise Change Management Processes. The Senior Manager will prioritize customer needs and the effects on customer journeys, driving delivery excellence by identifying technical risks, creating mitigation strategies, managing dependencies, and fostering collaboration across engineering teams, product management, and both internal and external partners. The ideal candidate will cultivate robust cross-functional relationships and exert influence without direct authority to achieve desired outcomes that align with business objectives, while simultaneously enhancing the reliability and usability of customer-facing products and services.

Lush Fresh Handmade Cosmetics Ltd. seeks a Senior Accounting Manager (Contract) to join its finance team in Toronto, Ontario. This contract position is designed for an experienced accounting professional who can provide leadership and direction within the department. Role overview This role focuses on managing accounting operations and supporting the finance team. The Senior Accounting Manager will play a key part in upholding the company’s standards and contributing to a collaborative workplace. Requirements Extensive experience in accounting Demonstrated ability to lead and support finance teams Comfort working in a contract capacity Based in or able to work from Toronto, Ontario What to expect Lush values energy, integrity, and a commitment to its mission. This contract position offers the chance to step into a leadership role and make an immediate impact within a values-driven company.

Position: Account ManagerCompensation: Base Salary of $100,000 - $120,000 with Uncapped OTE potential of $160,000 - $180,000Location: Hybrid (3 days per week in Toronto HQ) | Remote options available for top performersAbout Fiscal.aiAt Fiscal.ai, we are at the forefront of innovation in capital markets research and data solutions. Our powerful research terminal, complemented by cutting-edge APIs, positions us as a leader in the financial data landscape. With $13 million in venture funding and a rapidly growing customer base, we are committed to enhancing our offerings and supporting millions of end-users.Why Choose Fiscal.ai?Equity Ownership: Join us as a partner, not just an employee; every team member shares in our success.Streamlined Operations: Experience a dynamic environment where agility and results take precedence over red tape.Unlimited Earning Potential: Enjoy a competitive base salary with a commission structure designed for ambitious achievers.Your Role: As an Account Manager, you will serve as the key liaison between our innovative technology and the success of our clients. You will not merely manage accounts; you will be a strategic partner responsible for nurturing and expanding our institutional relationships. We seek a proactive professional capable of navigating complex organizational structures, uncovering new revenue opportunities, and effectively leading high-level business discussions.Key Responsibilities:Revenue Growth: Drive new revenue through educating clients on our specialized data services and API capabilities, focusing on cross-selling and upselling.Renewal Management: Oversee the entire renewal process to ensure high retention rates and secure long-term commitments from clients.Relationship Building: Cultivate and maintain robust relationships with key users and C-suite executives across various financial institutions.Business Review Leadership: Conduct regular, impactful business reviews to align with client objectives and provide insights on how Fiscal.ai can support their evolving strategies.CRM Management: Keep detailed records of account health, contract dates, and expansion opportunities for accurate forecasting and collaboration.

Join Our Team as an Account Manager - GamingAbout DulcedoAt Dulcedo, we redefine talent management with a focus on strategy and long-term vision rather than sheer volume. As a full-service agency, we proudly represent a diverse array of creators, influencers, athletes, models, and entertainment professionals throughout North America and internationally. Our mission is to foster sustainable careers for our talent while delivering exceptional service to the brands and partners we collaborate with. We prioritize strong systems, thoughtful recruitment, and intentional growth over reactive hiring.Dulcedo stands as Canada’s largest multidisciplinary talent management group and a recognized leader in the North American market. We manage the global careers of over 500 models, numerous Olympic and professional athletes, and a steadily growing roster of top-tier digital creators and influencers. With offices in Montreal and Toronto, and an extensive network that spans Los Angeles, New York, Miami, and beyond, Dulcedo operates at the vibrant intersection of talent, culture, and entertainment.We are deeply committed to Diversity, Equity, and Inclusion, celebrating a workforce that reflects a variety of ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our ongoing mission is to ensure equal opportunities for all applicants as we recruit, support, and nurture talent.Dulcedo is a people-first organization, composed of ambitious, collaborative, and high-performing individuals who are passionate about culture, integrity, and making an impact. As a certified Great Place to Work, we cultivate an environment where our team members can grow, challenge themselves, and engage in meaningful work alongside industry-leading talent.The Role Overview: We are seeking an Account Manager to uphold our legacy of exceptional service and elevate client relationships. In this role, you will manage interactions with clients, talent, and our Dulcedo team, shaping unique brand identities and sophisticated digital strategies that empower our talents to thrive in their careers and personal brand development. This position offers a unique combination of client relationship management, project oversight, strategic development, and social media expertise. Success in this role requires outstanding communication and organizational skills, coupled with a genuine passion for the creator economy.