Software Engineering Manager, Builder Experience

About MagicalMagical is a cutting-edge automation platform revolutionizing healthcare with advanced AI solutions that deliver practical, production-ready AI agents.Our mission is to create "AI employees" that streamline the tedious workflows hindering team productivity. With a focus on the healthcare sector—a $4 trillion industry plagued by administrative challenges—we automate essential processes such as claims processing, prior authorizations, and eligibility verifications, allowing providers to prioritize patient care.Our AchievementsWe are at the forefront of the inevitable transition towards agentic automation in healthcare:Significant revenue growth as clients explore new workflows before contract renewal.Rapid 7-day proof-of-concept implementations showcasing immediate value in an industry where lengthy timelines are standard.Robust, self-healing automations with reliable, production-grade performance, where many competitors struggle.Unlike many AI startups making lofty promises, we deliver dependable solutions that yield tangible results. With $41 million raised from notable investors like Greylock, Coatue, and Lightspeed, our founder, Harpaul Sambhi, is a seasoned entrepreneur who successfully sold his previous venture to LinkedIn.About the PositionAs the Engineering Manager for our Builder Experience team, you will spearhead the development and expansion of a talented group of engineers dedicated to enhancing our product interfaces that facilitate agent configuration.You possess a genuine passion for management, finding joy in mentoring engineers as they advance their careers. With the technical credibility to engage in complex architectural discussions, you will translate intricate technical challenges into strategic business objectives. In this pivotal role, you will be the crucial link between product vision and technical execution.This hybrid position requires you to work in our Toronto office two days a week.

Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to utilize any technology securely, across any device or application. Our versatile and impartial solutions, including the Okta Platform and Auth0 Platform, deliver secure access, authentication, and automation, positioning identity at the forefront of business security and growth.At Okta, we embrace diverse perspectives and experiences. We value lifelong learners and individuals who can enrich our company with their unique backgrounds.Join our mission to create a world where Identity truly belongs to you.The Access Management GroupThe Access Management group facilitates billions of authentications monthly, developing and maintaining technologies for single sign-on, strong authentication, provisioning, and threat protection. Our Access Management service operates on a cloud-based, secure, reliable, and rigorously audited platform with an impressive 99.99% uptime.Your Role as a Senior Software EngineerWe are seeking a skilled and highly technical full-stack software engineer to become part of our Authentication Experience team. This team, a vital segment of the broader Access Management group, is tasked with crafting exceptional authentication experiences tailored for Okta’s Customer Identity and Access Management (CIAM) customers. You will play a crucial role in expediting the adoption of the Okta Identity Engine, empowering our clients to harness the full capabilities of our advanced platform to create personalized, high-performance identity journeys.Okta caters to a diverse range of organizations across both Workforce and Consumer sectors. These varied environments pose unique challenges; therefore, each organization has distinct requirements regarding their desired authentication experiences. We strive to find the ideal blend of robust security and seamless usability, continuously innovating cutting-edge authentication solutions designed for the dynamic, user-focused landscape of consumer identity.If you have a passion for innovation, a keen interest at the intersection of product flexibility and security, and a desire to influence how the world interacts with technology, we invite you to join our team.

About the RoleAs a Product Manager specializing in Campaign Building, you will take charge of the comprehensive design and ongoing enhancement of Vantage’s campaign creation processes. Your responsibilities will include defining the configuration of campaigns, structuring creative assets, and managing audience selection, validation, and activation.This position demands a keen understanding of system architecture and meticulous attention to workflow logic. You will independently craft the campaign experience, foresee potential edge cases, and work closely with engineering to ensure the delivery of robust product functionalities.Collaboration is key; you will partner with Lead Product Managers and engage with various teams across product, engineering, design, and customer-facing departments to maintain quality, consistency, and alignment throughout the platform.

About the TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey. This includes managing changes, disruptions, refunds, and customer support interactions from the moment a trip is booked.We develop and maintain high-quality systems that facilitate rapid and efficient customer support on a large scale, such as:Customer self-service experiences within the Hopper app and integrated flows with partners.Internal agent platforms that enable efficient and high-quality resolutions by human agents.HTS Assist, Hopper’s premier AI platform, utilized internally and offered as a B2B solution to global travel partners.Together, these platforms serve millions of travelers through chat, voice, web, and third-party channels, enhancing the post-booking experience globally.About the RoleAs a Senior Software Engineer on the CX Platform team, you will be instrumental in designing, building, and evolving the foundational systems that power Hopper’s post-booking operations. Your contributions will have a direct impact on customer interactions, support agents, and the ongoing growth of HTS Assist in AI-driven voice and chat applications.You will collaborate closely with Product, Design, AI, Data, and Operations teams to create intelligent and scalable customer service systems, including conversational AI workflows, self-service customer journeys, and internal tools utilized by thousands of agents. You will also help develop infrastructure that supports partner-specific experiences.Reporting to a Senior Engineering Manager, you will work alongside engineers focused on platform services, integrations, AI orchestration, and self-service user experience.Day-to-Day ResponsibilitiesDesign, build, and enhance backend and/or full-stack systems that support HTS Assist, internal agent tools, and customer self-service flows.Create scalable APIs, microservices, and orchestration logic that facilitate complex post-booking journeys across AI, chat, voice, and web platforms.Collaborate with product, design, AI, and operations teams to implement features that improve customer experiences and boost agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal and partner use cases.Take ownership of features from technical design through implementation, testing, deployment, monitoring, and iteration.

About Alloy RiverAt Alloy River, we are pioneering the development of intelligent applied AI solutions tailored for the finance and accounting sectors. We recognize that traditional accounting practices are often disjointed, manual, and reactive. Our vision is to revolutionize these processes, transforming finance into a proactive and strategic powerhouse that drives profitability and control.We have fundamentally re-engineered the general ledger system, embedding automation, workflow orchestration, and applied AI at its core. Our innovative platform eliminates the tedious task of data manipulation and checklist management, instead delivering actionable outcomes and facilitating exception management, while enhancing efficiency over time. This is not just about making incremental updates; it represents a complete overhaul of the financial infrastructure for a world driven by AI.With over $30 million raised from esteemed investors such as Portage Ventures, Electric Capital, and notable individuals including Tobi Lütke and Balaji Srinivasan, we are on a mission to scale our solutions with the best talents in the industry.

Join us at alan as an Operations Builder focused on the Canadian market. In this pivotal role, you will help shape our operational strategies, ensuring that we meet the unique needs of our Canadian clients. Your expertise will drive efficient processes, enhance customer satisfaction, and contribute to the overall growth of our company.

About Fluent Software GroupFluent Software Group, a proud member of Valsoft Corporation, is a global leader in acquiring and nurturing vertical market software companies. We specialize in industries where deep expertise is essential for success.At Fluent, we provide founders and their teams with a lasting home—preserving their unique culture and momentum while opening up new avenues for resources, technology, and proven operational strategies that drive sustainable, long-term growth.The MissionWe are on a mission to develop AI startups within our established portfolio of vertical software companies—and we need innovative builders to bring this vision to life.Our goal is to collaborate with Fluent’s existing businesses to create new AI-driven products and market them to their specialized customer bases. The journey may begin by enhancing existing workflows that our business software already supports or by developing entirely new products. The core objective is straightforward—we aim to generate customer value by either improving operational efficiency or capitalizing on currently untapped revenue opportunities. Each of our portfolio companies possesses profound domain expertise and a dedicated customer base. What they require is a visionary who can transform AI potential into tangible products that customers are eager to purchase.This is akin to startup building with a significant advantage: you inherit established customer relationships, industry knowledge, existing infrastructure, and revenue to validate your endeavors—without the challenges of starting from scratch.The OpportunityThis role transcends traditional product or engineering positions; it embodies elements of both while remaining distinct. We are searching for an AI Product Builder: an individual who is constantly focused on customer challenges, engages in meaningful conversations with users, and is capable of delivering a working prototype within a week.You will spearhead the AI product vision and drive prototyping efficiency. The R&D team of the portfolio company will contribute domain expertise, production infrastructure, and engineering depth. Together, you will launch innovative solutions. Instead of training foundational models, you will be integrating AI APIs and leveraging tools such as Cursor, Claude Code, and bolt.new to deliver real, customer-facing solutions at an agile startup pace.This position is tailored for someone with the ambition to evolve into a startup CTO or CEO. As the product develops, your responsibilities and title will expand accordingly. Should you successfully build a viable solution, you will take the lead on it.

Join Stripe as the Engineering Manager overseeing Agent Experiences, a pivotal role where you will lead the development of innovative solutions to enhance customer interactions. You will collaborate with cross-functional teams to drive product vision and execution, ensuring a seamless experience for our users.

Zip Co Limited is looking for Backend Software Engineers in Toronto to join the team responsible for building and maintaining the backend systems behind financial services products. Candidates at any stage of their engineering career are welcome to apply. Role overview This role centers on designing, developing, and supporting scalable backend systems. Collaboration is a key part of the work, with engineers partnering closely to address technical challenges and drive improvements in financial services offerings. What you will do Design, develop, and maintain backend systems that scale Work with teammates to tackle technical problems Contribute to projects that enhance financial services products Requirements Background in backend engineering (open to all experience levels) Interest in building systems that are both reliable and scalable Ability to collaborate effectively with others Drive to solve complex technical problems This position is located in Toronto.

About MagicalAt Magical, we are revolutionizing healthcare through our innovative agentic automation platform, which leverages cutting-edge AI technology to create functional AI agents for real-world applications.We are dedicated to developing 'AI employees' that effectively automate the tedious and time-intensive workflows that hinder productivity. Our primary focus is on the healthcare sector—a colossal $4 trillion industry burdened by administrative challenges—where we streamline processes such as claims processing, prior authorizations, and eligibility checks, allowing healthcare providers to prioritize patient care.Our Success StoryThe transition towards agentic automation in healthcare is not just a trend; it's a movement, and we are at the forefront:Rapid revenue growth as customers embrace new workflows ahead of contract renewal.7-day proof-of-concept deployments showcasing real value quickly, contrasting with the industry standard of several months.Self-healing automations that maintain production-level reliability at scale, where many competitors struggle to deliver.Unlike many AI firms that make lofty claims, we deliver dependable solutions that yield tangible results. We have secured $41M in funding from esteemed investors such as Greylock, Coatue, and Lightspeed. Our founder, Harpaul Sambhi, is a seasoned entrepreneur with a successful track record, having previously sold his first venture to LinkedIn.Position OverviewAs the Software Engineering Manager for our Autonomous team, you will guide and expand a talented group of engineers committed to shaping the future of AI agent development, while pushing the limits of artificial intelligence and backend systems.You are passionate about management and derive genuine satisfaction from facilitating the professional growth of engineers. You possess the technical savvy necessary to navigate intricate architectural discussions, translating complex technical obstacles into clear business strategies. In this role, you will be a crucial link between product vision and technical implementation.This position is hybrid, requiring presence in our Toronto office two days a week.

OpenTable is looking for a Staff Frontend Software Engineer to focus on Availability Planning & Experiences. This position is based in Toronto, Canada. Role overview This role centers on building and improving frontend features that help diners and restaurants manage availability and reservations. The work directly impacts how users interact with the platform, aiming to make planning and booking as smooth as possible. What you will do Develop and refine user-facing features related to availability and dining experiences Collaborate with product and design teams to deliver seamless experiences for both diners and restaurants Apply advanced frontend engineering skills to solve complex problems and introduce new solutions Requirements Extensive experience in frontend software engineering Ability to work with modern web technologies Strong interest in improving user experiences for a large-scale platform

This position begins as a remote role, transitioning to a hybrid model requiring in-office work twice a week at our downtown Toronto location.As a Senior Frontend Engineer on the Availability Planning & Experiences team, you will develop essential tools that empower restaurants to optimize their operations on OpenTable.The Availability Planning feature serves as the core mechanism for OpenTable for Restaurants. It allows restaurants to manage their schedules, define shifts, organize seating arrangements, and refine their booking processes. You will tackle complex challenges that require a balance of precision and flexibility, providing restaurants with robust controls while ensuring an intuitive user experience.Additionally, you'll play a critical role in shaping our Experiences offerings, enabling restaurants to craft unique events and services. Your contributions will directly influence how restaurants design, manage, and present these experiences to their guests.In terms of engineering, you will be working with a modern frontend stack, including:JavaScript + TypeScriptReact + ReduxReact Testing Library, Jest, and Cypress for comprehensive testing

As the Manager of Data Infrastructure, you will report directly to the Director of Data Engineering and spearhead a team of 5-6 engineers responsible for operating essential data platforms that fuel our AI and analytics initiatives. This newly established, hands-on leadership position blends technical expertise with personnel management, requiring you to mentor your team, promote agile methodologies, and incorporate product-focused thinking into infrastructure management. You will implement our data strategy while ensuring operational excellence across platforms that handle billions of transactions monthly. We embrace a Flexible First work model, allowing this role to be performed remotely within the provinces of Ontario and British Columbia. Quarterly travel to the United States will be necessary. We are excited for you to potentially join our team!

Join our dynamic team at Kaseya as a Principal Software Engineer, where you will lead the design and implementation of innovative software solutions. You will collaborate with cross-functional teams, mentor junior engineers, and drive best practices in software development.

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Elevate Your Career with Loopio! At Loopio, we are searching for a visionary Senior Engineering Leader to spearhead our Site Reliability Engineering (SRE), Infrastructure, and MLOps teams. In this pivotal role, you will architect the foundation of reliability, scalability, and cost efficiency for our platform's systems.You will guide teams responsible for designing, building, and operating our production infrastructure, ensuring our services remain resilient, observable, and primed for expansion as we incorporate cutting-edge AI and automated workflows. Collaborating closely with Product Engineering, Security, and Data teams, you will facilitate rapid, secure delivery while upholding operational excellence.Note: This position is an existing vacancy within our team. Key ResponsibilitiesLeadership & Team DevelopmentLead and nurture multiple teams across SRE, Cloud Infrastructure, and MLOps.Mentor engineering managers and senior contributors, cultivating a culture of ownership and high standards.Foster a 'Platform-as-a-Product' mindset, ensuring infrastructure and ML tools empower the wider engineering organization.Collaborate with Recruiting to attract and retain top-tier talent in the areas of cloud, reliability, and machine learning infrastructure.Reliability & Operational ExcellenceOversee the operational health of production systems, focusing on availability, latency, and durability.Define and refine SLIs, SLOs, and error budgets to promote data-driven reliability decisions.Lead incident response efforts, championing blameless postmortems and systemic improvements to minimize

Discover OktaAt Okta, we are revolutionizing identity management. Our mission is to enable individuals to securely utilize any technology, anytime, on any device or application. Through our versatile Okta Platform and Auth0 Platform, we deliver secure access, authentication, and automation, placing identity at the forefront of business security and growth.We value diverse perspectives and experiences at Okta. We're not just seeking candidates who meet every requirement; instead, we are looking for lifelong learners who can enrich our team with their unique insights.Join us in creating a world where identity is in your hands.The TeamOur Workforce Identity Cloud Security Engineering group is at the cutting edge of innovation, turning visionary ideas into top-notch security software solutions that support large-scale, mission-critical applications. Our security engineering team possesses a unique skill set that merges security expertise with the ability to design, implement, and deploy security features seamlessly, enhancing product functionality without hindrance. We are committed to elevating customer safety and privacy through robust security services integrated with the Okta core product.The RoleWe are in search of a seasoned and enthusiastic Staff Software Security Engineer to join our Workforce Identity Cloud Security Engineering group. This role focuses on architecting and developing security solutions that strengthen our frameworks and infrastructure. You will be encouraged to implement defense-in-depth strategies, adhere to industry security standards, and uphold the principle of least privilege, thereby enhancing our security posture.This high-impact position is set within a security-focused, dynamic organization that is on the brink of significant growth and achievement. You will serve as a key liaison between the Security and Engineering teams, forging technical synergies and shaping the security roadmap. Your efforts will concentrate on enhancing security and privacy aspects across our services, executing on a weekly release schedule. You will have the autonomy to propose exciting new projects for our roadmap and engage in initiatives utilizing cutting-edge technologies. Join us and contribute to transforming the cloud computing landscape.What You Will DoCollaborate with engineering and security teams to define innovative security roadmap requirements.Advocate security best practices and promote secure coding methodologies.

Role overview Lyft is looking for a Product Manager to focus on Driver Experience in Toronto. This role centers on improving how drivers interact with the platform and shaping the features that matter most to them. The work directly impacts driver satisfaction and engagement. What you will do Lead cross-functional teams to design and launch new features for drivers Gather and analyze insights to inform the product roadmap Drive improvements that make it easier and more rewarding for drivers to use Lyft Champion the needs of drivers throughout the product development process Location This position is based in Toronto, Canada.

Role overview Stripe is hiring a Machine Learning Engineer in Toronto to help improve the support experience for users. This role centers on applying advanced machine learning methods to make customer interactions smoother and support operations more efficient. What you will do Work with cross-functional teams to design and build solutions that strengthen Stripe’s user support systems. Apply machine learning to real-world support challenges, aiming to improve both customer satisfaction and operational efficiency. Contribute to Stripe’s broader goal of growing the GDP of the internet by making support more effective. Location This position is based in Toronto, Canada.

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.