Senior Customer Success Manager

We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.

Elevate Your Career with Loopio! Join Loopio as a Senior Customer Success Manager and become an integral part of our dynamic Customer Success team! This role offers the unique opportunity to manage your own portfolio of enterprise accounts while collaborating with your colleagues to enhance our initiatives and drive growth. As a rapidly growing company, Loopio provides countless avenues for professional advancement. Are you ready to embark on your next career adventure?Note: This is an existing vacancy on the team.Your ResponsibilitiesForge strong relationships with Loopio's enterprise clients through impactful communication methods including emails, calls, and face-to-face interactions.Collaborate with the Customer Enablement Manager to ensure a smooth transition from onboarding to ongoing support.Partner with clients to create strategic plans that align with their long-term objectives.Devise innovative strategies to enhance customer engagement, foster growth, minimize churn, and cultivate Loopio advocates.Monitor key performance metrics that contribute to team goals centered around retention, growth, and advocacy.Create engaging resources such as success plays, email templates, and meeting frameworks to streamline Customer Success operations.Deliver training sessions and webinars through online demonstrations of Loopio's solutions.Utilize our Customer Health Score framework to assess and act on engagement data.Collaborate with Product Teams to represent customer insights and experiences.Share impactful Customer Success stories via case studies, blog posts, and internal communications.Coordinate with the Support & Services Team to ensure a seamless Loopio experience for clients.Your QualificationsExceptional written and verbal communication skills to effectively engage with our customers.Outstanding relationship-building capabilities, proven in your ability to develop deep, meaningful connections with teams and clients alike.Highly analytical, making data-driven decisions in your approach.Strong organizational skills; you thrive on keeping everything in order.A proactive attitude and passion for driving customer success.

Role overview The Senior Principal Customer Success Manager position at PagerDuty centers on supporting clients in Toronto. The main focus is to help customers realize the full value of PagerDuty’s solutions while building trust and long-term relationships. This role involves guiding clients through their journey, responding to their needs, and working to maintain high levels of satisfaction. Ongoing partnership and proactive support are key priorities in this position. What you will do Develop and maintain strong relationships with customers in Toronto Support clients in using PagerDuty’s solutions effectively Address customer needs and concerns as they arise Work to ensure ongoing satisfaction and partnership

About AccordAccord is a dynamic and rapidly expanding Series A startup, backed by a recent $10 million funding round as reported by TechCrunch. Founded by industry veterans from Stripe, LinkedIn, and Google, our mission is to empower revenue leaders to achieve operational excellence by establishing standardized practices for sales, onboarding, and customer expansion. Notable GTM teams from companies like Hootsuite, Xactly, and Greenway Health utilize Accord’s Platform to define benchmarks, foster accountability, and yield consistent outcomes.With operations in Toronto and San Francisco, Accord is on a fast track to growth with sustainable capital efficiency, boasting over three years of financial runway and a clear roadmap for future expansion.The RoleWe are in search of a Senior Enterprise Customer Success Manager to oversee the entire customer lifecycle—from onboarding and implementation to adoption, expansion, and renewal. You will be instrumental in shaping the culture, processes, and playbooks of Accord’s expanding Customer Success (CS) organization.In this strategic and hands-on role, you will act as a trusted advisor for our mid-market and enterprise clients, assisting them in achieving measurable business results through our offerings. You will manage a portfolio of accounts, focusing on retention and growth while collaborating cross-functionally with Sales, Product, and Marketing teams.Reporting directly to the Head of Customer Success, you will have the unique opportunity to influence how we deliver value to our clients as we scale. If you excel in a fast-paced, ownership-driven environment and enjoy building impactful relationships, we would love to connect with you.What You’ll DoManage the complete customer journey: Lead onboarding, implementation, and adoption processes for mid-market and enterprise clients, ensuring an effortless transition from initial engagement to renewal.Deliver quantifiable outcomes: Grasp customer objectives and success metrics, create collaborative success plans, and provide value that drives retention, growth, and customer advocacy.Oversee renewals and expansions: Take charge of renewal forecasting and negotiations while identifying opportunities for growth through new use cases, teams, and features.Act as a strategic advisor: Cultivate trusting, multi-layered relationships within client organizations—from executives to champions and end-users.

Role Overview TouchBistro is hiring a Senior Manager of Customer Success Systems & Optimization based in Toronto, Ontario. This leader will focus on improving and evolving the systems, workflows, and operational procedures that support the Customer Success teams. What You Will Do Own the overall strategy and governance for Customer Success systems, including the core CRM and contact center platforms. Drive ongoing improvements to these platforms, ensuring they support scalable processes and align with operational goals. Design and refine workflows to deliver a high-quality customer experience. Act as both a strategic process designer and a hands-on platform owner within the Customer Success organization. About the Team This position sits within the Customer Success department and plays a key business systems leadership role, working closely with teams to support their success and growth.

Location: Greater Toronto Area (Remote)About the RoleVantage Analytics is on the lookout for a Senior Manager of Customer Success & Product Quality to oversee the integrity, reliability, and technical excellence of our innovative retail media platform. In this pivotal role, you will serve as the strategic link between our enterprise retail partners and our internal Product and Engineering teams, leading a dynamic team of Customer Success Managers.Your responsibilities extend beyond mere management; you will architect systems that guarantee our technology operates at peak performance. As the leader of the 'Product Quality' function, you will proactively identify systemic risks, streamline implementation workflows, and ensure that every technical interaction with Brands and Retailers is seamless and adds significant value.Your Key Areas of ImpactOperational Governance: Establish standards for technical support and implementation while defining KPIs (SLAs, Time-to-Resolution, Quality Scores) to measure our success.Quality Advocacy: Be the 'Voice of the Product' to clients and convey the 'Voice of the Client' to Engineering, translating complex real-world issues into actionable technical requirements.Strategic Problem Solving: Look beyond individual tickets to identify recurring patterns of friction, leading cross-functional initiatives aimed at eliminating persistent product pain points.Mentorship & Scaling: Act as the senior escalation point for the Customer Success team, providing technical guidance and developing scalable documentation as our client base expands.What You’ll DoTechnical Strategy & Tooling OversightEvaluate and optimize our Customer Experience tech stack (Jira, ZenDesk, FreshDesk) to ensure data integrity and facilitate efficient cross-departmental collaboration.Collaborate with Product Managers throughout the development lifecycle to conduct 'supportability' audits, ensuring that new features are primed for real-world application before launch.Process Engineering & OptimizationCraft and implement sophisticated workflows for issue resolution that engage multiple stakeholders (Retailers, Brands, and internal Operations).Conduct root-cause analysis (RCA) of product failures or client friction points, presenting your findings to drive improvements.

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce sector. Utilizing cutting-edge AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into dedicated customers and enthusiastic advocates. Leveraging deep integrations within the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo enhances seamless omnichannel experiences that boost conversions, strengthen customer connections, and foster sustainable, profitable growth.We are in search of a strategic and highly skilled Customer Success Manager to join our Upmarket team, where you will cultivate relationships with some of the most esteemed brands in the eCommerce landscape. In this pivotal role, you will serve as a trusted advisor, managing customer relationships from onboarding through renewal, and ensuring that our clients achieve their success and growth objectives across Yotpo’s platform.Manage customer relationships post-onboarding through renewal, crafting success plans that align with their business goals and measurable outcomes.Provide a consultative perspective in every interaction—developing customized strategies that address each customer’s specific goals, challenges, and opportunities.Collaborate closely with Account Managers to enhance retention, drive expansion, and ensure accurate revenue forecasting.Proactively monitor adoption and performance metrics, managing risks through regular engagement and leading resolution strategies when challenges emerge.Facilitate strategic Quarterly Business Reviews (QBRs) and executive-level discussions that align Yotpo’s roadmap with customer objectives.Establish and maintain robust, multi-faceted relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives.Work cross-functionally with global teams in Product, Sales, Marketing, and R&D to deliver an exceptional and impactful customer experience.Independently handle client escalations, constructively framing issues and aligning stakeholders on resolution paths.Advocate for customer needs internally, influencing product innovation and prioritizing roadmap initiatives. Translate complex customer requirements into actionable solutions for our product and engineering teams.Develop and sustain a comprehensive understanding of Yotpo’s offerings and the broader marketing landscape, staying informed on industry trends and best practices.

Transforming Learning with AIAt Docebo, we harness the power of artificial intelligence to revolutionize workplace learning. Our cutting-edge, AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly. Our mission transcends traditional learning; we are dedicated to helping teams accelerate their progress, enhance their efficiency, and concentrate on what truly matters. Our intelligent tools are designed to personalize learning experiences, minimize repetitive tasks, and amplify training effectiveness, resulting in impactful outcomes for both learners and businesses.We are committed to reshaping the future of learning with a team that embraces innovation and challenges conventions. If you're passionate about leveraging AI to enhance people's work lives, you'll find your place with us. Our company values—trust, positive intent, and inclusivity—are embedded in our culture, guiding our daily interactions and decisions.Join over 900 dedicated Docebo team members worldwide in our mission to redefine learning, because the journey of learning never truly ends.Role Overview:As the Senior Customer Success Manager for Enterprise, you will play a pivotal role in ensuring an exceptional customer experience that fosters renewal and long-term satisfaction. Your expertise will help clients navigate their business initiatives and goals, employing curiosity, empathy, and innovative strategies to support their objectives. You will enhance and optimize the usage of our platform, leveraging both existing features and new capabilities. Regular stakeholder meetings and diligent monitoring of key metrics will be essential to assess customer satisfaction.In this consultative role, you will guide Docebo clients to ideal solutions tailored to their unique business needs, considering their industry and use cases. Collaborating with a diverse portfolio of customers and internal teams—including sales, product, marketing, and account management—your primary aim will be to elevate customer satisfaction and foster loyalty, creating enthusiastic advocates for our brand.Key Responsibilities:Drive customer retention by minimizing churn, fostering adoption, and boosting satisfaction.Conduct regular check-ins and assessments to ensure customers derive maximum value from the platform.Collaborate with internal teams to align on customer goals and foster a unified approach to customer success.

SOCi, a frontrunner in AI-driven marketing solutions for multi-location enterprises, is seeking a skilled Enterprise Customer Success Manager to act as the strategic leader for our key accounts. In this pivotal role, you will spearhead transformative initiatives, mitigate churn, drive revenue growth, and cultivate strategic partnerships aimed at redefining customer success. Leveraging extensive industry expertise and innovative tactics, you will coordinate both internal and external efforts to enhance product adoption and customer expansion.SOCi offers a competitive base salary ranging from $105,000 to $150,000 CAD, complemented by commission. Individual compensation within this range is influenced by factors including relevant skills, experience, and educational background.

As a Customer Success Enablement Manager at MaintainX, you will play a pivotal role in enhancing our customer success strategies. Your expertise will be essential in empowering our team to deliver exceptional service and support to our clients. You will develop training programs, create valuable resources, and establish best practices that drive customer satisfaction and retention.

As a Customer Success Manager at Samsara, you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative solutions. You will be responsible for building strong relationships with clients, understanding their unique needs, and guiding them to maximize the value of our platform.Your proactive approach will involve onboarding new customers, delivering training sessions, and providing ongoing support to ensure their success. You will collaborate closely with cross-functional teams to advocate for customer needs and drive product enhancements.

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

Join Our Dynamic Customer Success Team at Abacum!As a recognized leader in the Business Planning solutions sector, Abacum empowers finance teams to enhance their performance through automation of reporting, collaboration, and simplified planning and forecasting. Our mission is to help finance professionals evolve from mere number crunchers to strategic decision-makers.Founded in 2020 by two visionary former CFOs, we have rapidly expanded to a global team of over 100 talented individuals representing more than 30 nationalities. With our headquarters in New York and additional offices in London and Barcelona, we are proud to serve industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, and Cortex.Having successfully raised over $100 million, including our recent $60 million Series B funding led by Scale Venture Partners, with key contributions from Cathay Innovation, Y Combinator, Atomico, and Creandum, we are well-positioned for future growth.We invite you to be part of our ambitious mission to redefine Business Planning for finance teams around the globe!

At HeyMilo, we are revolutionizing the hiring process with our innovative AI interviewers that engage candidates in authentic conversations. Our mission is to empower companies to enhance their recruitment speed and improve hiring decisions through advanced conversational AI technology.We collaborate closely with our clients to seamlessly integrate AI into their hiring workflows, ensuring that it yields measurable and impactful results.The RoleWe are seeking a proactive Technical Customer Success Manager (AI Tuning) to take charge of the performance and efficacy of our AI agents post-deployment.This position bridges engineering, product development, and customer success, allowing you to work hand-in-hand with clients to maximize the effectiveness of their AI agents, fostering continuous improvement.ResponsibilitiesEngage closely with clients and customer success teams to establish and monitor key success metrics.Analyze the performance of deployed AI agents and pinpoint areas for enhancement.Optimize prompts, workflows, and agent behaviors to achieve superior outcomes.Iterate on agent logic, tool utilization, and context management.Troubleshoot issues across prompts, integrations, and system functionalities.Transform real-world applications into actionable product and system enhancements.QualificationsSolid technical foundation with programming skills as needed.Extensive experience in prompt engineering and understanding LLM behavior.In-depth knowledge of agent systems, including tool invocation, context management, and orchestration.Frequent user of AI tools such as Cursor, Claude, Codex, etc.Skilled at debugging complex issues across AI and system layers.Strong ownership mentality and exceptional communication abilities.Adaptable to high-pressure situations and tight deadlines.Focused on achieving outcomes rather than merely completing tasks.Experience in implementing agent-based workflows or AI agents within enterprise settings is preferred.Familiarity with programming fundamentals, particularly in Python and JavaScript, is a significant advantage.Bonus SkillsExperience with conversational AI in various formats, including voice, SMS, or chatbots.

About FeatheryFeathery revolutionizes the way insurance companies manage data intake workflows, offering automation that empowers industry leaders. Our platform streamlines critical processes such as underwriting, client onboarding, policy servicing, and automated account openings.With a surge in revenue and increasing demand from enterprises, we are expanding our customer success team to handle the growing complexity of implementations within the insurance sector.Why We’re HiringAs Feathery continues to grow, the role of customer success is becoming increasingly vital—particularly in the insurance industry, where workflows can be intricate, regulated, and essential to business operations.We are seeking a Founding Customer Success Manager to establish and lead our customer success function for our insurance clients, including brokers and carriers. This position is perfect for individuals who are well-versed in the insurance landscape and excel in building processes, nurturing customer relationships, and driving long-term success.You will serve as a strategic ally to our customers, ensuring effective implementations, high adoption rates, and account expansion.About the RoleThis is a highly responsible role encompassing:Comprehensive ownership of the customer lifecycle from post-sale to renewal.Implementation and workflow design tailored for insurance applications.Strategic account management for brokers and carriers.Development of processes, playbooks, and the foundational elements of the customer success function.You will oversee the entire post-sale journey, collaborating with sales during the handoff, working with solutions engineering throughout implementation, and ensuring long-term success across enterprise insurance accounts.What You’ll DoCustomer Onboarding & ImplementationLead onboarding and implementation efforts for insurance brokers and carriers.Collaborate with clients to design and enhance workflows such as underwriting, onboarding, and policy servicing.Guarantee the successful deployment of complex, regulated insurance workflows.Work alongside Solutions Engineering on technical implementations.Account Management & GrowthServe as the primary point of contact and trusted advisor for insurance customers.Foster relationships with stakeholders across operations, underwriting, and leadership teams.

Join TouchBistro as the Senior Director of Customer Success Platform & AI, where you will spearhead our innovative initiatives to enhance customer engagement through cutting-edge technology. This is an exceptional opportunity to lead a talented team dedicated to delivering unparalleled customer experiences while leveraging artificial intelligence to drive efficiencies and insights.

Join MaintainX as a Customer Success Manager, where you'll play a crucial role in enhancing customer satisfaction and driving product adoption. You will be responsible for establishing strong relationships with our clients, ensuring they derive maximum value from our solutions. As the voice of the customer, you will advocate for their needs within the company while collaborating with various teams to address concerns and facilitate product improvements.

As a Customer Success Manager at zip, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products. You will drive customer satisfaction, retention, and growth by proactively engaging with our clients, understanding their unique needs, and delivering tailored solutions.Your responsibilities will include onboarding new clients, providing ongoing support, and identifying upsell opportunities to maximize client value. You will collaborate closely with cross-functional teams to enhance the customer experience and contribute to the development of best practices in customer success.

Join our dynamic team at Palona as a Customer Success Manager focused on enhancing client retention, expanding services, and delivering long-term value to multi-unit restaurant groups and hospitality operators. You will be responsible for managing the post-sale customer journey, ensuring effective deployment, high user adoption, and demonstrable ROI from Palona’s cutting-edge Conversational AI platform.This strategically significant and revenue-driven role requires collaboration with operators to revolutionize how high-volume restaurants manage calls, process orders, and engage with guests, while also broadening Palona’s reach across various locations and applications.We are looking for a candidate who establishes trust swiftly with operators and executives, excels in fast-paced startup environments, and consistently produces clear, data-driven results for our customers.Role OverviewThe ideal candidate will have a solid background in working with multi-unit restaurant operators, franchisees, and hospitality leaders. You will manage the post-sale customer relationship, working closely with Sales, Product/Engineering, and AI specialists to ensure customers derive value and scale their use of our solutions over time.Your ultimate aim is to position Palona AI as the most reliable AI partner within the restaurant sector.ResponsibilitiesOversee the full post-sale lifecycle: onboarding, implementation, adoption, renewal, and growthForge deep relationships with key stakeholders including:C-Suite (CEO, COO)VP-level / Operations executivesGeneral Managers and franchise ownersTranslate operators' objectives and challenges (e.g., call handling, staffing issues, operational hurdles) into quantifiable business outcomes and ROILead multi-location rollouts and identify expansion opportunities across brands and marketsCollaborate with Sales to facilitate renewals and recognize upselling prospectsWork with Product & Engineering to address issues and prioritize impactful enhancementsPresent Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with actionable performance insights and strategic recommendationsRepresent Palona at industry conferences, client meetings, and executive briefingsEnsure a continuous feedback loop from customers informs product and go-to-market strategiesOutcomes You'll OwnNet Revenue Retention (NRR) and growth across enterprise restaurant accountsSwift and successful deployments with rapid time-to-valueIncreased adoption and engagement across various locations and teamsDemonstrable customer impacts including:Revenue growth (conversion rates, Average Order Value)Enhanced automationOperational efficiency improvementsGrowth from pilot programs to regional and enterprise-wide rolloutsValuable customer insights that shape product development and market positioning

Role overview AfterShip is seeking a Customer Success Manager based in Toronto. This position focuses on building lasting client relationships and helping customers make the most of AfterShip’s solutions. Acting as a trusted advisor, the Customer Success Manager supports clients from onboarding through ongoing check-ins, making sure they reach their goals with the platform. Key responsibilities Build and maintain strong relationships with clients to support their ongoing success Guide customers through onboarding and help them adopt AfterShip products Review customer feedback to identify trends and highlight areas for improvement Advocate for the customer’s perspective within AfterShip Provide advice and recommendations to help clients achieve their objectives Requirements Proactive in solving problems and engaging with customers Demonstrated commitment to customer satisfaction Ability to spot patterns in feedback and share actionable insights Focus on delivering high-quality service This role is located in Toronto.