Senior Customer Education Specialist

Role Overview Varicent is seeking a Senior Customer Education Specialist based in Toronto, Canada. This role focuses on strengthening customer education by building and delivering training programs that help clients get the most from Varicent solutions. What You Will Do Design and develop training programs for a range of customer groups Create engaging content and interactive learning experiences Implement educational initiatives that support clients in using Varicent products effectively Who You Are Bringing experience in customer education, you know how to tailor training and materials to meet the needs of different audiences. Your approach combines creativity with practical know-how to help customers succeed.

Artificial Intelligence, Real Impact!At Docebo, we are revolutionizing the way people learn in the workplace through our cutting-edge AI-powered learning platform. Our mission transcends mere training; we empower organizations to enhance their learning experiences, enabling teams to accelerate their performance, work intelligently, and concentrate on what truly matters. With our innovative tools, we personalize learning, eliminate unnecessary tasks, and transform training into a powerful asset that drives tangible results for businesses.Join a forward-thinking team that embraces change and challenges traditional learning methods. If you are passionate about leveraging AI to improve the work lives of individuals, you will find a welcoming environment at Docebo. Our values, embodied in what we call the Docebo Heart, guide our daily interactions: trust by default, positive intent, and fostering diverse perspectives.Are you ready to embark on this journey? Become a part of our global community of over 900 Docebians dedicated to redefining the future of learning because the journey of learning is endless!About the Opportunity: The Adventure AheadAs the Director of Customer Marketing & Education, you will spearhead our post-sales marketing initiatives and lead a talented team to transform our customers into passionate advocates. This role presents an exciting opportunity to oversee a wide range of programs—from expanding Docebo University and our certification offerings to promoting the Docebo Community and Maestros Champions Program. If you are a strategic visionary prepared to enhance platform adoption, customer retention, and revenue growth in a dynamic B2B tech landscape, this is your ideal stage. The Day-to-DayArchitect the Vision: Develop, guide, and mentor a high-achieving Customer Marketing & Education team while establishing a unified strategic vision across all initiatives.Empower Through Education: Manage Docebo University’s virtual instructor-led, on-demand, and certification programs, ensuring customers fully leverage the platform's value.Cultivate Champions: Oversee the Maestros Champions Program, managing the entire advocacy lifecycle from champion recruitment and onboarding to recognition and rewards.

Role overview The Senior Customer Support Specialist at Paddle is based in Toronto and plays a central role in helping clients make the most of Paddle's services. This position centers on assisting customers, resolving their issues, and ensuring every interaction is clear and helpful. The work involves both direct support and contributing to the ongoing improvement of Paddle's customer service approach. What you will do Respond to client questions and provide troubleshooting support for any problems they encounter Address customer concerns with careful attention to detail Help the team refine and improve customer support processes Share insights that can enhance the overall client experience at Paddle Location This position is located in Toronto.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

Role overview The Senior IT Specialist at AfterShip plays a key part in supporting and enhancing IT systems for the Toronto office. This position centers on maintaining reliable infrastructure and ensuring systems operate securely. Collaboration with teams throughout the company is a regular part of the role. The specialist helps address technical issues, implements improvements, and works to keep technology aligned with business needs. Key responsibilities Maintain and improve IT systems to support company growth Work with multiple teams to ensure infrastructure remains secure and stable Troubleshoot issues and assist with ongoing system enhancements Location This position is based in Toronto.

SOCi, a frontrunner in AI-driven marketing solutions tailored for multi-location businesses, is actively seeking a highly skilled Senior Product Support Specialist. In this essential role, you will be instrumental in delivering unparalleled support to ensure our clients' success and satisfaction with SOCi's innovative products. Your primary responsibilities will include troubleshooting and resolving complex product issues while collaborating with various cross-functional teams to meet client needs efficiently and effectively.

Role Overview enable is hiring a Senior IT Support Specialist in Toronto, ON. This role focuses on delivering technical support and keeping IT operations running smoothly. As a key team member, expect to handle troubleshooting, resolve a range of IT issues, and contribute to improvements across our technology infrastructure. What You Will Do Serve as the main contact for technical support requests Troubleshoot and resolve hardware, software, and network issues Work to maintain and enhance IT systems and processes Support users and help ensure minimal downtime What We Look For Strong technical background and hands-on IT support experience Solid problem-solving skills Commitment to high-quality user support Interest in improving technology infrastructure

Join our dynamic team at Alternative Payments as an Onboarding Specialist focused on Customer Success. In this pivotal role, you will facilitate the onboarding process for our clients, ensuring a smooth transition and integration of our payment solutions. You will be the first point of contact for new clients, guiding them through our services and addressing their inquiries to enhance their experience.Key responsibilities include developing onboarding materials, coordinating training sessions, and maintaining strong client relationships. You will work closely with various teams to ensure our clients' needs are met effectively.

Role Overview Nelson Education is hiring an Associate Product Manager for a 12-month contract based in Toronto, Ontario. This position focuses on supporting the development and improvement of educational products in English Language Arts and Social Studies. What You Will Do Work with teams across the company to move projects forward and enhance product offerings Gather insights from customers to inform product decisions Conduct market research to identify trends and opportunities Help shape product strategy for ELA and Social Studies resources

Flywheel Digital is seeking a Senior Commerce Specialist in Toronto, Ontario. This role centers on supporting clients as they grow their online retail businesses. Role overview The Senior Commerce Specialist works closely with clients to strengthen their digital commerce strategies. The focus is on finding new ways to increase revenue and improve the customer journey across eCommerce platforms. What you will do Advise clients on digital commerce best practices Identify and implement solutions to boost online sales Collaborate with teams to refine and optimize retail strategies Requirements Experience in digital commerce or online retail Strong understanding of eCommerce strategy and customer experience

Join Achievers as a Senior Procurement Specialist, where you will play a vital role in enhancing our procurement processes and fostering strategic supplier relationships. You will be responsible for analyzing purchasing data, negotiating contracts, and ensuring compliance with procurement policies. Your expertise will help streamline operations and drive cost-efficiency while maintaining high-quality standards.

Join Opendoor as a Senior Accounts Payable Specialist, where you will play a crucial role in managing and optimizing our accounts payable processes. You will work closely with cross-functional teams to ensure timely and accurate vendor payments, maintain financial records, and support our mission to simplify real estate transactions.

Sopra Steria is seeking a Senior Business Development Specialist based in Toronto. This position centers on expanding business opportunities and strengthening client partnerships. Role overview The Senior Business Development Specialist takes the lead in identifying and pursuing new business initiatives. This role involves working closely with teams from different departments to design solutions tailored to client requirements and company goals. Key responsibilities Drive business growth by seeking and developing new opportunities Lead strategic initiatives that support company objectives Build and maintain strong client relationships Collaborate with cross-functional teams to deliver customized solutions Who succeeds in this role An innovative, results-focused professional who enjoys working collaboratively and can balance client needs with business priorities will thrive in this position.

Join Tali AI, where we are dedicated to developing cutting-edge products that address real challenges faced by clinicians today.Our Approach: Our AI-driven medical assistant alleviates the administrative load on healthcare providers, allowing them to concentrate on delivering exceptional patient care. This shift not only enhances accessibility but also fosters a more compassionate and sustainable healthcare environment.With thousands of clinicians relying on Tali across Canada and the US, we are revolutionizing the industry by streamlining millions of patient interactions annually, giving clinicians back over 10 hours a week to focus on what truly matters—patient care.As a Customer Success Specialist, you will play a pivotal role in shaping the onboarding experience of our new users during their first 90 days. You will transform new sign-ups into empowered users by effectively communicating our value proposition and ensuring that every interaction is seamless, empathetic, and impactful. If you possess extensive experience in customer workflows, user onboarding, knowledge base development, and a passion for resolving customer needs while ensuring an exceptional experience, we encourage you to apply. Note: We are exclusively considering candidates who are fluent in both English and French for this position.

Nelson Education Ltd. has shaped educational experiences for children and youth in Canada for over a century. As the country’s largest K-12 education content provider, Nelson focuses on accessible, engaging learning for all students. Solutions like Edwin, the company’s digital learning platform, deliver curriculum-aligned materials that support a range of learning styles and encourage critical thinking and creativity. The team listens to educators, students, and administrators, adapting offerings to fit their needs. Nelson values team members who care deeply about education and want to make a positive difference in communities. Role Overview The Freelance French Translator & Editor works remotely, reporting to the Content Producer (French) within the Content & Curriculum team. This role involves translating, adapting, and refining educational content for French Immersion and Core French students in K-12. Subjects include language arts, social studies, science, and mathematics. Projects are often high-profile and fast-moving, requiring a flexible approach and strong collaboration with team members to meet deadlines. Main Responsibilities French Content Development and Translation (65%) Translate, write, research, edit, storyboard, and develop materials for students and teachers using Edwin, aiming to boost engagement and retention. Clearly communicate requirements, delegate tasks, and review work from both Nelson staff and freelancers to manage competing priorities. Use agile workflows to create app-ready content for the Edwin platform. Respond quickly to content requests, including new development, licensing, or repackaging needs. Editorial Leadership (25%) Use customer feedback and usage data to help prioritize and plan content updates for the Edwin library with Content & Curriculum Leads and Specialists. Set up an editorial calendar for featured Edwin content in partnership with Content & Curriculum Leads and the Commercial team. Work closely with Content & Curriculum, Content Services, and Design teams to improve content quality.

About the Role As a Senior Digital Marketing Specialist at Konrad Group, you will spearhead innovative and data-driven marketing strategies aimed at enhancing global brand awareness and driving engagement. Reporting to our Digital Brand team, your responsibilities will encompass a variety of projects, including digital campaigns and web optimizations, that will elevate both Konrad's brands and our client partnerships. This position lies at the nexus of digital brand strategy, storytelling, and performance optimization. You will collaborate with diverse teams to plan and execute impactful campaigns, contribute to developing marketing strategies, and bring cutting-edge digital experiences to fruition. To excel in this role, you must possess a robust understanding of various marketing channels, campaign management, and digital tools, coupled with a passion for creative problem-solving and a commitment to continuous learning. Comfort in a fast-paced environment, effective collaboration with stakeholders, and the ability to translate concepts into powerful marketing initiatives are essential.

Role overview The Senior Principal Customer Success Manager position at PagerDuty centers on supporting clients in Toronto. The main focus is to help customers realize the full value of PagerDuty’s solutions while building trust and long-term relationships. This role involves guiding clients through their journey, responding to their needs, and working to maintain high levels of satisfaction. Ongoing partnership and proactive support are key priorities in this position. What you will do Develop and maintain strong relationships with customers in Toronto Support clients in using PagerDuty’s solutions effectively Address customer needs and concerns as they arise Work to ensure ongoing satisfaction and partnership

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

About Wealthsimple Wealthsimple Technologies Inc. is a leading Canadian fintech company based in Toronto. Serving over 3 million clients and managing more than $100 billion in assets, Wealthsimple focuses on making financial services straightforward, transparent, and affordable. The team values innovation, ownership, and a genuine commitment to clients. For more about the company's values and work environment, visit the Culture Manual and careers page. Role Overview: Senior Technical Specialist - Corporate Security This full-time, on-site position is based in Toronto and requires presence in the office five days a week. The Senior Technical Specialist will lead and improve Wealthsimple’s Physical Protection System (PPS). The role centers on ensuring the effectiveness and security of all technical physical security measures, including access control, video surveillance, and intrusion detection systems. Day-to-day work involves managing technical projects from start to finish, maintaining strong partnerships with security integrators, and serving as the subject matter expert for Genetec Security Centre across all corporate locations. Staying current with security technologies, industry standards, and emerging threats is essential to proactively identify and address risks. What You Will Do Oversee all aspects of the Physical Protection System (PPS), using Genetec Security Centre as the main platform. This includes system configuration, maintenance, troubleshooting, and performance optimization across multiple sites. Serve as the primary contact for PPS issues. Conduct root cause analysis and work with the security integrator and internal IT teams to resolve defects. Manage and strengthen the relationship with Wealthsimple’s security integrator, ensuring service level agreements (SLAs) and quality standards are met. Who Thrives in This Role This position calls for a detail-oriented professional with deep technical knowledge, strong project management abilities, and clear communication skills across teams and departments.

Wisedocs is an innovative and rapidly expanding AI platform dedicated to revolutionizing the way insurance companies analyze claims. With approximately $20 million USD raised, a diverse global team of over 100 members, and a growing clientele of more than 90 customers across North America and Australia, we are on a trajectory to double our revenue year over year.Founded by industry experts who understand the intricacies of the claims process, Wisedocs merges extensive domain expertise with cutting-edge AI technology trained on over 100 million documents. Our platform simplifies complex medical records into clear, structured insights—supported by expert human oversight.Join our mission-driven team as we develop intelligent products that simplify complexity, expedite decision-making, and generate meaningful impact when it is most critical.Role SummaryWe are seeking a Customer Enablement Specialist to enhance and expand how our customers engage with and derive value from our platform. This role is integral to our Customer Success team, overseeing our self-service content experience—from governance of the knowledge base to the creation of short-form videos and task-based guides. Your mission will be to facilitate independent product adoption by our customers at their own pace.Our platform caters to various user personas (adjusters, paralegals, lawyers, IME Doctors, nurse evaluators, and clerical staff) within complex enterprise organizations. Therefore, the content must be tailored to specific personas and workflows: modular, appropriately sized, and scalable alongside our product. While live training for strategic accounts is part of the role, the primary focus will be on scalable, self-service enablement.Looking forward, we are exploring the integration of a Learning Management System (LMS) to further structure and enhance learning paths—this role will be pivotal in that transition.Key ResponsibilitiesTake ownership of the self-service enablement experience.Manage the structure, quality, and governance of our knowledge base—including taxonomy, templates, style standards, and release updates.Create diverse short-form content: articles, quick-start guides, GIFs, brief videos, and task-based job aids.Convert product features and workflows into clear, persona-specific content tailored for each user type (adjusters, legal, clinical, clerical).Design persona-focused content and learning pathsDevelop learning paths aligned with real workflows—covering onboarding, new feature rollouts, and common how-to tasks—properly scoped with clear objectives and actionable steps.Collaborate with Product, Support, and Customer Success teams to ensure content accuracy and alignment with product updates.Implement content design best practices to accommodate various learning styles through written, visual, and live formats.Support strategic account enablementDeliver live training sessions to key accounts, enhancing their understanding and utilization of our platform.