Product Operations Manager (Menu) at HelloFresh | Toronto

Role Overview HelloFresh is searching for a Product Operations Manager (Menu) to guide the team in Toronto. This role centers on improving the meal experience for customers by managing the day-to-day operations of menu offerings. What You Will Do Oversee daily menu operations, maintaining quality and encouraging new ideas in recipe development. Work closely with teams across the company to support strategic objectives. Drive process improvements that enhance both menu performance and customer satisfaction. Who We’re Looking For A proactive leader who cares deeply about food and pays attention to details. Someone ready to optimize menu operations and help raise the bar for customer experience. Location Toronto, Ontario, Canada

About the Role HelloFresh is looking for a Senior Data Scientist focused on menu personalization to join the team in Toronto, Ontario, Canada. This role centers on building and refining recommendation systems that help customers discover the most relevant and appealing menu options across HelloFresh’s global markets. What You’ll Do Design, implement, and improve algorithms for personalized menu recommendations. Work closely with other Data Scientists and collaborate with Data, Backend, and Machine Learning Engineers to turn statistical methods and ML models into real product features. Shape the customer experience by ensuring menu selections are tailored and engaging, directly impacting business growth. Propose multiple approaches to problems, drawing on past experience, and prioritize solutions by effort and potential impact. Balance independent work with team support, contributing as a senior member and offering guidance when needed. What Will Help You Succeed Curiosity and comfort with ambiguity. Ability to quickly learn and adapt to new challenges. Strong focus on identifying and prioritizing the right problems to solve. Experience customizing solutions for different business needs.

Join Our Dynamic Team! We are on the lookout for a meticulous and team-oriented Product Operations Specialist to contribute to the success of our key product initiatives across the HelloFresh and Chefs Plate brands. In this role, you will play a crucial part in ensuring that our customer-facing content—both print and digital—is not only accurate but also engaging and aligned with our brand standards. Reporting to the Manager of Product Operations, you will coordinate essential digital assets such as photography and menu content, working closely with our offshore team to guarantee the seamless and timely execution of weekly tasks. In addition to daily execution, your role will involve contributing to backlog projects that foster the evolution and innovation of our brands. You will help identify and implement process improvements that enhance efficiency and scalability. By collaborating with internal and global teams, your contributions will directly enhance the customer experience and support HelloFresh's mission to deliver high-quality meals. Your Responsibilities Will Include: Content & Quality Management: Manage weekly recipe and menu content workflows, ensuring the delivery of high-quality, accurate, and engaging customer-facing materials (print & digital). Process Optimization & Tech Support: Enhance workflow efficiency by identifying and resolving operational bottlenecks in collaboration with cross-functional teams. Utilize internal tools to resolve system bugs and support critical technical issues. Internal Tool Expert: Act as a key expert in internal tools and content systems, utilizing your expertise to support teams, optimize processes, and promote continuous improvement initiatives. Project & Change Management: Lead or assist in crucial product projects, including new product development (NPD), experimentation, and process rollouts. Employ change management strategies to achieve efficiency and scalability. Cross-Functional & Global Collaboration: Serve as the primary point of contact for weekly operations, partnering with offshore teams and internal stakeholders. Supervise the Canadian photo briefing process to ensure consistency and content accuracy. Data Management & Insights: Oversee recipe databases and content systems, execute data clean-up tasks, and analyze datasets to extract insights that inform product and process decisions. All other duties as assigned Are You the Right Fit? We Are Looking For: 2–3 years of experience in product operations or a related field. Strong attention to detail and a collaborative mindset. Excellent organizational and communication skills. Ability to work effectively with cross-functional teams. A passion for enhancing customer experiences and driving brand success.

The Growth Tech Alliance at HelloFresh is dedicated to transforming our marketing strategies by harnessing the power of AI-driven automation, intelligent systems, and advanced optimization techniques. We have developed innovative methodologies for programmatic campaign optimization utilizing cutting-edge AI/ML technologies, and we are now expanding these capabilities across our global marketing operations. Our team is responsible for designing, developing, and maintaining autonomous decision-making systems, sophisticated ML models for marketing optimization, and real-time intelligence that generates significant business outcomes. We operate at the intersection of modern AI architectures, deep statistical modeling, and enterprise-scale ML operations. About the Team As a Senior Data Scientist in our AdTech division, you will play a pivotal role in designing, building, and deploying high-quality machine learning models aimed at maximizing marketing ROI. Your expertise will be essential in enhancing our intelligent marketing optimization systems, overseeing the entire ML lifecycle from data preprocessing and feature engineering to large-scale deployment and performance monitoring. By translating intricate marketing challenges into robust production systems, you will ensure our AI capabilities yield measurable business impact and improved efficiency on a global scale. Key Responsibilities Develop, build, and refine advanced machine learning models across primary adtech domains to optimize marketing performance and facilitate efficient marketing workflows. Design and implement ML models for Media Optimization, contributing to their integration into high-impact production environments. Enhance Creative Automation initiatives by developing predictive AI models that assist our global production studios. Create and implement ML models for Value Optimization to intelligently identify high-value customers. Contribute to the team's ML operations (MLOps) practices, focusing on experiment tracking, system observability, and model reliability in production. Rapidly prototype innovative machine learning solutions, including Gen AI-forward methodologies, and integrate them within our orchestrated multi-agent systems to enable complex autonomous workflows. Work collaboratively with Product, Engineering, and Marketing teams to identify high-impact programmatic automation opportunities and execute rigorous A/B testing and experimentation designs in challenging environments. Perform other duties as assigned.

Join Our Dynamic Team As a Senior Staff Analytics Engineer at HelloFresh, you will play a pivotal role as the technical architect and strategic leader for our data assets that drive growth on a global scale. At HelloFresh, data-driven decision-making is embedded in our company culture; your extensive experience in both technical and business domains will empower us to make informed and swift decisions. You will collaborate with various teams within the Growth Alliance, including Conversions, Payments, Pricing/Benefits, Communications, and Adtech, proactively identifying opportunities and developing robust data infrastructures for insightful analytics and AI applications. As a key member of the Growth Analytics team, you will mentor fellow team members and champion the integration of innovative technologies and methodologies. Key Responsibilities Lead Data Quality & Strategic Optimization: Serve as the final authority on SQL/Python reviews, addressing systemic issues, managing non-functional requirements like global scalability, and making crucial design trade-offs in challenging scenarios. Architect Robust Data Models & AI Foundations: Spearhead the design of scalable models and establish AI-ready data foundations. You will implement medallion architecture (Bronze to Gold) to ensure high-quality feature engineering and create data sets that accurately reflect intricate business logic. Drive Pipeline Stewardship & Best Practices: Take full responsibility for pipeline reliability while defining the tooling roadmap. Lead significant migrations, establish monitoring strategies for latency and throughput, and promote the adoption of new technologies such as DBT and observability tools. Enable Cross-Functional Strategy & Mentor the Team: Collaborate with leadership to convert business objectives into technical roadmaps while mentoring and scaling the team effectively.

As a Senior Product Analyst at HelloFresh, you are a versatile professional who excels in both technical and value-delivery aspects through insights, presentations, and data visualization. Your deep expertise in technical and business domains allows you to oversee projects from inception to completion, ensuring high quality and scalability while promoting best practices within our Product Analytics community. You will have a broad impact across HelloTech, proactively identifying shared needs and challenges across teams, and defining innovative solutions to enhance our workflows. Although you will primarily work independently, your role is pivotal in championing best practices across our teams.Key Responsibilities:Utilize Cursor AI to automate and enhance analytical capabilities and insights generation for the product organization.Work collaboratively with data product managers and engineers to develop reusable data products.Engage with cross-functional teams to gather requirements and establish project objectives, leveraging project management skills to implement data-driven projects.Partner with various stakeholders in the Senior Product organization (Product, Software Engineering, UX leads) to set strategic priorities and foster a culture of evidence-based decision-making.Convey actionable insights across the organization, clearly articulating the implications of your analyses to drive business growth.Investigate and analyze customer behavior and product performance data to identify growth opportunities and enhance the HelloFresh digital product user experience.Mentor fellow Product Analysts, defining best practices and providing support to elevate both individual and team effectiveness.Serve as a technical expert reviewing implementations across multiple teams, continually improving the quality of deliverables.

Discover More About Our TeamWe are on the lookout for a talented Machine Learning Engineer to join our Customer Value Forecasting team within the Customer Value Optimization department at HelloFresh. In this role, you will play a pivotal part in developing innovative machine learning products that enhance our value forecasting capabilities. You will tackle advanced forecasting challenges, leveraging AI technologies to produce solutions that directly influence business performance. Your expertise will be critical in designing and constructing scalable, robust, and efficient machine learning systems that can manage vast datasets and complex models.Your ResponsibilitiesWork collaboratively with data scientists and engineers in a cross-functional team to enhance HelloFresh’s value forecasting efficiency.Engage with product managers and business stakeholders to gather requirements and translate them into actionable machine learning products and analyses.Rapidly develop proof-of-concept machine learning models and iterate on them to transition into production-ready solutions with mentorship from senior team members.Assess the performance of machine learning models and provide insights for enhancements.Keep abreast of the latest developments in machine learning and artificial intelligence, proposing and implementing improvements to streamline the machine learning development lifecycle and increase team efficiency.Perform other duties as assigned.Why You’ll Be a Great FitA strong enthusiasm for addressing complex business challenges through machine learning in a dynamic environment. Prior experience in machine learning applications for marketing is advantageous.Proficient programming skills in Python and SQL; experience with PySpark is a bonus.Hands-on experience in designing and maintaining large-scale machine learning systems for production, including model monitoring and drift detection.Quickly adapt to new technologies and modeling methodologies while effectively solving real-world business challenges.A keen interest in utilizing modern data science tools such as cloud development, version control, CI/CD, model registries, and feature stores.Strong communication skills to convey complex technical concepts to both technical and non-technical audiences.What We OfferBox Discount - Generous discounts on one box per week! Enjoy a 75% discount on weekly HelloFresh boxes.

Role overview HelloFresh is looking for an Associate Manager of Customer Relationship Management (CRM) in Toronto, Ontario. The main focus is to build stronger customer engagement and increase retention using targeted CRM strategies. What you will do Lead initiatives that strengthen how HelloFresh connects with and keeps its customers. Analyze customer data to guide marketing choices and improve communication methods. Coordinate with teams across the company to ensure CRM projects support HelloFresh’s mission to deliver fresh ingredients and recipes. Collaboration This position works closely with colleagues from various departments. The goal is to make sure CRM activities align with company objectives and enhance the customer experience.

Join our dynamic team at Indigo Books & Music Inc. as a Product Operations Manager. In this pivotal role, you will oversee the product lifecycle from concept to delivery, ensuring our offerings are aligned with customer needs and market trends. You will collaborate closely with cross-functional teams, enhancing operational efficiency and driving product success.

Role Overview HelloFresh Canada is hiring a Senior Manager, Customer Care in Toronto, Ontario. This leadership position guides the customer care team, focusing on boosting customer satisfaction and delivering a smooth experience for every customer. What You Will Do Lead and develop the customer care team to meet and exceed service goals Drive strategic initiatives that improve the customer journey Collaborate with other departments to ensure customer service aligns with company-wide objectives About HelloFresh Canada HelloFresh delivers meal kits across Canada, aiming to make home cooking easier and more enjoyable. The company values teamwork, innovation, and a strong focus on customer experience.

Role overview HelloFresh is seeking an Associate Manager of Customer Relationship Management (CRM) in Toronto, Ontario. The position centers on building stronger customer engagement and loyalty by developing effective CRM strategies and solutions. What you will do Create and execute CRM initiatives designed to increase customer retention and satisfaction. Examine customer data and trends to draw insights that inform marketing plans. Partner with teams throughout the company to advance projects that enhance the customer journey. What makes this role unique This role brings together data analysis, marketing, and cross-team collaboration. It plays a key part in shaping how HelloFresh interacts with customers and ensures a positive experience throughout their journey.

Role overview HelloFresh seeks an Engineering Manager for Growth based in Toronto, Ontario. This position leads a team dedicated to enhancing product features and driving customer engagement. The focus is on scaling initiatives that support customer satisfaction and retention, ensuring solutions meet both user needs and business goals. What you will do Lead and mentor engineers working on projects that drive growth and engagement. Work closely with teams across HelloFresh to ensure engineering efforts align with broader business objectives. Use technical expertise and strategic insight to shape and expand growth-focused initiatives. Oversee the delivery of new features and improvements designed to keep customers engaged and satisfied with HelloFresh products.

The Product Manager role at NielsenIQ centers on guiding product direction and supporting innovation. This position is based in Toronto and works closely with teams across the company to set product vision and develop actionable roadmaps. Role overview As Product Manager, you will help define where the product is heading and work to turn strategy into reality. Collaboration with colleagues from different areas is a key part of the job, ensuring that everyone is aligned on goals and execution. What you will do Work with cross-functional teams to clarify product vision and priorities Create and maintain product roadmaps Support the implementation of new features and improvements Analyze market trends and customer needs to inform product decisions Impact Your perspective will help the team understand shifts in the market and identify what customers value most. These insights will shape enhancements that improve the product and support NielsenIQ’s goals.

Relay Financial is revolutionizing digital banking for self-made entrepreneurs, providing them with the tools and insights they need to manage their finances effectively. Our platform empowers business owners with clarity, confidence, and control over every dollar they earn, transforming financial uncertainty into actionable insights that fuel the success of their ventures.As Relay embarks on an exciting growth trajectory, our product team is expanding rapidly. To ensure our planning, communication, and operational processes remain consistent across all teams, we are seeking a seasoned and operationally-focused Product Operations Manager to join our ranks.In this pivotal role, you will enhance collaboration within our product team and across various departments, bringing structure, clarity, and speed to our planning and execution processes. You will be key in defining the operational framework of our product organization and shaping how we develop innovative solutions.Positioned within the Operations team, you will work closely with Product, Engineering, Analytics, and other stakeholders across the organization. This is your chance to establish best practices, develop scalable processes, and act as the vital link that empowers our Product Managers to excel. If you thrive on transforming ambiguity into well-defined systems and aspire to make a foundational impact at a fast-growing fintech startup, we want to hear from you!

About the Team The Production Scheduling Technology team is at the forefront of automating and optimizing how HelloFresh orchestrates its meal production processes. We have successfully launched a next-generation internal system that automates the entire planning workflow, significantly impacting how millions of meals are distributed throughout our network. As we enhance this system and prepare for future growth, we are seeking a Senior Backend Engineer with robust backend expertise, a knack for transforming intricate logic into effective and dependable systems, and a moderate understanding of full-stack development to support our internal applications. We prioritize candidates who can contribute to our mission at HelloFresh. We value diverse experiences and believe that anyone can excel in this role, so we encourage you to apply even if you don't meet every single requirement. Responsibilities Develop, enhance, and share ownership of a Python-based algorithmic engine that fuels automated planning, incorporating deterministic logic and constraint-based components. Create, develop, and sustain backend services utilizing FastAPI, ensuring scalable and reliable API interactions with our internal applications. Engage in the complete technology lifecycle, including architecture, implementation, deployment, and operations within our advanced tech stack (EKS, RDS, S3, ElastiCache, Glue, etc.). Collaborate with engineers, analysts, and planners to translate domain insights into robust and maintainable system logic. Advance the platform towards an event-driven architecture using technologies such as Kafka. Assist with frontend requirements for our internal React application, ensuring seamless integration between frontend and backend systems. Enhance system reliability through automated testing, performance optimization, and thoughtful design principles. Foster a culture of knowledge sharing and collective ownership through pairing, design discussions, and collaborative learning. Contribute to the strategic direction of an innovative system. Qualifications Proven experience in backend development, particularly with Python and FastAPI. Strong understanding of API design and microservices architecture. Experience with event-driven systems and related technologies (e.g., Kafka). Familiarity with cloud services and infrastructure (AWS, EKS, RDS). Ability to work collaboratively in a team-oriented environment. Excellent problem-solving skills and attention to detail. A proactive attitude towards learning and sharing knowledge.

Join air-tek as a Product Manager and play a pivotal role in shaping our innovative product strategies. In this dynamic position, you will lead cross-functional teams to design, develop, and launch cutting-edge products that meet customer needs and drive business growth.As a Product Manager, you will be responsible for conducting market research, analyzing consumer trends, and collaborating with engineering, design, and marketing teams to create and refine product offerings. Your ability to communicate effectively and prioritize tasks will be critical in ensuring timely and successful product launches.

Role overview venn is hiring a Senior Product Manager based in Toronto. This role focuses on shaping and improving product offerings by collaborating with teams across the company. The Senior Product Manager guides products from initial design through development and launch, always with an eye on customer needs and business goals.

About BreeBree is an innovative consumer finance platform dedicated to creating quicker, simpler, and more cost-effective financial services tailored for Canadians living paycheck to paycheck. Operating in a vast market traditionally overlooked by conventional financial institutions, our mission is to develop products that empower customers to access short-term credit through a transparent, user-centric experience.With over 500,000 Canadians already onboard, we are just getting started. We find ourselves at an exhilarating juncture of product-market fit, swift growth, and a clear trajectory toward becoming a leading fintech company in Canada.Currently achieving 8-figure annual revenue, we are expanding rapidly and are already profitable. Our journey includes being part of Y Combinator (Summer 2021) and securing a $2M seed round shortly thereafter.The RoleWe are seeking Bree's inaugural Product Manager to guide our product through the next stage of our growth journey. This is a hands-on role where you will influence outcomes from beginning to end: pinpoint critical problems, translate them into clear specifications, collaborate swiftly with engineering and design, and follow up with measurement and iteration.Your role is to instill clarity and momentum: transform complex inputs (customer experience feedback, risk constraints, data, stakeholder requests) into a prioritized action plan, then execute with excellence in a regulated, risk-sensitive environment.As our first Product Manager, you will also contribute to establishing our product operating system—defining how we gather feedback, prioritize initiatives, plan, execute, measure, and learn.This position is ideal for someone who has successfully launched consumer products rapidly, possesses strong data skills, and seeks broad ownership over product strategy, execution, and cross-functional leadership.What You’ll DoTake ownership of a core product area (starting with a defined surface area, expanding as we grow)Develop and uphold a prioritized roadmap based on measurable impactConvert vague challenges into product requirement documents/specifications that engineering and design can implement swiftlyEngage closely with Engineering, Design, Analytics, Underwriting/Risk, Customer Experience, and Compliance teamsEstablish success metrics for every project and ensure proper instrumentation before launchImplement efficient launch cycles: ship → measure → learn → iterate (rapidly, methodically, and driven by data)Enhance internal execution: help create cadence and artifacts (weekly execution, quarterly planning, etc.)

Relay is an innovative digital banking platform designed to empower self-made entrepreneurs with the knowledge and tools needed for financial mastery. Our mission is to provide clarity, confidence, and control over every dollar earned, transforming financial stress into actionable insights that enable small business owners to build stronger, more resilient enterprises.At Relay, we focus on delivering impactful outcomes rather than just outputs. Our product management approach revolves around understanding real customer challenges and creating solutions that drive significant improvements for small and medium-sized businesses (SMBs) and our organization. We combine a long-term vision with agile development, prioritizing trust as a key feature of our products, while ensuring usability, reliability, and finesse are integral to our offerings.Every product launch is meticulously measured, every release serves as a learning opportunity, and we maintain a relentless focus on prioritization to concentrate on what truly matters. Above all, we uphold the principles of customer empathy and product craftsmanship.Importance of This RoleSmall businesses often struggle with cash flow management, with many operating on just 27 days of available cash. They navigate payroll, inventory, contractor payments, and routine expenses while striving to allocate resources for growth. As a Senior Product Manager at Relay, you will play a crucial role in developing financial solutions that are straightforward, user-friendly, and impactful.In this position, you will oversee a significant product area from conception to launch (e.g., core banking, risk assessment, AI insights, payroll, etc.). Your efforts will take new products and features from ideation to realization, scaling existing solutions and influencing how thousands of entrepreneurs manage their businesses effectively.Your Contributions in the First Year May Include:Launching and refining high-priority products to ensure user experiences are seamless, intuitive, and trustworthy.Enhancing customer outcomes through integrations with banking, accounting, or payment systems.Collaborating with Risk, Data, and Operations teams to ensure Relay’s products are dependable, secure, and driven by insights.Creating narratives and strategic roadmaps that align stakeholders, clarify objectives, and foster confidence, even amidst uncertainty.Partnering with Sales, Marketing, and Customer Experience teams to facilitate successful product launches and increase adoption rates among SMB clients.

We are seeking a Senior Product Manager to join our dynamic team at authentic8, a leader in secure web access solutions. In this role, you will be responsible for driving product strategy and execution, collaborating closely with engineering, design, and marketing teams to deliver innovative solutions that meet the needs of our clients.You will leverage your expertise in product management to define product vision, gather insights from stakeholders, and prioritize features that enhance user experience and drive business growth. Your leadership skills will be crucial as you mentor junior product managers and lead cross-functional teams toward achieving product goals.