Product Manager, Onboarding

Join our dynamic team at zip as a Product Manager specializing in Onboarding, where you will lead the charge in enhancing our user experience and ensuring seamless integration for new customers. Your role will involve collaborating closely with cross-functional teams to develop strategies that drive user satisfaction and retention.

As the Onboarding Manager at Pigment, you will play a pivotal role in enhancing our customer experience by ensuring a smooth onboarding process for new clients. You will be responsible for developing onboarding strategies, coordinating with various teams, and providing exceptional support to our clients as they transition into using our platform. Your expertise will help foster strong relationships and drive customer satisfaction.

Join the Metergy Solutions Team!At Metergy Solutions, we embody the dynamic spirit of a startup, coupled with a reliable business model backed by 45 years of success. As a pioneering technology firm focused on significant carbon emission reductions, this is a unique opportunity to make a lasting impact in the energy sector. As North America’s leading submetering provider, Metergy offers comprehensive solutions that include the supply, installation, and remote reading of meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings. We manage billing and collection for utility services, fostering long-term recurring revenue through our innovative Submetering as a Service (SaaS) model. Our approach has been proven to reduce in-suite energy consumption by 40%, supporting our clients' decarbonization initiatives and enabling us to issue green bonds and secure green financing. Recognized as the premier submeter provider in the New York and Canadian markets, Metergy boasts over 900,000 contracted meters and processes more than 4 million utility bills annually, with a dedicated team of over 500 professionals. As a portfolio company of Brookfield Infrastructure Partners, we benefit from substantial capital resources and global infrastructure investment expertise.Our Mission We strive to provide building owners and occupants with precise and dependable utility consumption data through our industry-leading expertise in submetering and billing, while cultivating a workplace where inspired team members are empowered to enact positive change.At Metergy, we believe in nurturing our talent. We are proud to be recognized as a Great Place to Work for the second consecutive year, a testament to our commitment to creating a respectful, inclusive, and high-performing workplace.Come join a team driven by passion and purpose!

What We Do:At Paddle, we revolutionize payment infrastructure for SaaS companies. Rather than juggling multiple payment-related applications and services, we simplify the process by acting as the Merchant of Record. This innovative approach eliminates payment fragmentation, making transactions faster, safer, and more cost-effective.With backing from prominent investors such as KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 software vendors across 245 regions worldwide.Your Role:We are seeking an enthusiastic self-starter with proven leadership and onboarding risk management experience in a dynamic environment. As the Risk Onboarding Team Lead, you will oversee the Onboarding Risk Team, evaluating potential SaaS suppliers and monitoring transactions for high-risk accounts during their initial phases. You will work closely with the Onboarding Risk Manager to identify and implement improvements, ensuring our risk processes are comprehensive, compliant, and uphold exceptional standards.We are looking for a creative thinker with a positive attitude, strong onboarding and leadership skills in eCommerce, and a readiness to learn and adapt in the fast-evolving payments landscape.Key Responsibilities:Oversee daily operations of the Onboarding Risk team, coordinating workflows, ensuring timely task completion, and optimizing resource allocation for efficiency and compliance.Foster team growth through recruitment, coaching, mentorship, and training opportunities while promoting a culture of continuous professional development and positivity.Assist teams with complex applications and decision-making by providing expert guidance, reviewing critical scenarios, and collaborating to resolve challenges while minimizing risks.Document, maintain, and enhance procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices.Build relationships within and outside the Risk department through networking, stakeholder engagement, and collaboration with other departments to improve information sharing and strategic alignment.Supervise and assist with risk management activities, identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to protect organizational objectives.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in Toronto's bustling tech hub. Our innovative platform is designed to enhance safety, security, compliance, and efficiency across vital facility management touchpoints, positioning us as a leader in our industry. We pride ourselves on our dynamic team of dedicated professionals who are committed to excellence and continuous innovation.At FacilityOS, we foster a collaborative and innovative work culture that values the input of every team member. Employee engagement is paramount, and we actively encourage the sharing of thoughts and ideas.This position operates in a hybrid model, requiring in-office presence at least two days a week while allowing flexibility to work from home on other days.About The Role:To support our expanding Customer Success team, we are seeking a Customer Onboarding Specialist. In this role, you will take ownership of the comprehensive onboarding process for FacilityOS, which includes everything from training sessions to kiosk hardware setup, ensuring timely delivery of initial value and successful project management of implementations. You will work closely with large global enterprises, focusing on helping clients achieve rapid value realization while instilling confidence in our platform's capabilities.Client Consultation:· Conduct informative onboarding calls and training sessions to guide customers through the configuration process - this role is highly customer-facing, ideal for someone who excels at teaching and engaging with clients.· Collaborate with clients to gather and document their configuration requirements based on their use cases.· Address and resolve implementation challenges, including hardware delivery and software setup accuracy.· Ensure that FacilityOS's software is configured appropriately according to customer specifications to facilitate quick adoption upon launch.Onboarding Project Management:· Manage customer relationships from the point of sale through successful implementation of FacilityOS.· Oversee hardware deployment, whether internally or through third-party logistics (3PL).· Regularly assess onboarding progress through data reviews to ensure efficient implementation.

As Tipalti continues to lead the charge in global finance automation, we are on the lookout for an innovative Director of KYC and Compliance Onboarding. This crucial leadership position is aimed at evolving our compliance operations from a reactive function into a proactive driver of global expansion. Reporting directly to the VP of Customer Onboarding, you will spearhead the transformation of our onboarding framework to support our ambitious growth trajectory. As a customer-focused leader, you understand that rigorous compliance and a smooth user experience can coexist harmoniously. Your objective is to establish a

Your Role:Serve as the primary liaison for clients during the onboarding journey, fostering a productive and collaborative relationship.Lead the project management efforts for launching new client funds and transitioning existing ones.Facilitate the transition from the Sales Team to the Client Integration Team.Draft and manage administration agreements utilizing established templates, ensuring they are duly presented, evaluated, and approved by designated parties.Act as a knowledgeable resource on MUFG's internal systems across traditional, hedge, and private equity mandates.Collaborate with team members on significant onboarding projects to ensure seamless execution.Engage with banks, auditors, brokers, custodians, and internal teams such as compliance to establish effective communication channels and account setups.Provide guidance and mentorship to operations team members.Conduct and verify internal accounting and shareholder service system configurations.Ensure exceptional customer service by addressing client inquiries promptly and effectively.Work cohesively with internal stakeholders to assure a smooth onboarding process for new funds.Support organizational initiatives that contribute to the launch of new products and banking services.Maintain compliance with ISAE/SOC standards during the onboarding or conversion of new funds.Complete internal checklists and ensure they are signed off as required.Perform ad hoc tasks as needed.#LI-Hybrid

Join our dynamic team at Alternative Payments as an Onboarding Specialist focused on Customer Success. In this pivotal role, you will facilitate the onboarding process for our clients, ensuring a smooth transition and integration of our payment solutions. You will be the first point of contact for new clients, guiding them through our services and addressing their inquiries to enhance their experience.Key responsibilities include developing onboarding materials, coordinating training sessions, and maintaining strong client relationships. You will work closely with various teams to ensure our clients' needs are met effectively.

About Ripple Ripple develops crypto solutions for financial institutions, businesses, governments, and developers. The team focuses on improving how value moves around the world, aiming to make the global financial system more accessible and equitable. Collaboration and skill development are core to Ripple’s culture. Role Overview The Network & Strategic Partner Onboarding Associate manages documentation logistics and provides ongoing Due Diligence and KYC support for Ripple’s financial institutional partners. This role reports to the Director of Network and Strategic Partner Onboarding. Serving as a main point of contact for Network Financial Partners and the Business Development team, the associate also works closely with Compliance, Legal, and Finance to deliver a smooth onboarding experience. The position is based in Toronto, Canada. What You Will Do Oversee documentation logistics for onboarding new financial institutional partners Provide continuous support for Due Diligence and KYC processes Act as a primary liaison for Network Financial Partners and Business Development Collaborate with Compliance, Legal, and Finance teams Communicate clearly with internal and external stakeholders Ensure accuracy and efficiency when handling sensitive information What We’re Looking For Strong understanding of institutional onboarding processes Exceptional organizational skills Meticulous attention to detail Process-oriented approach Ability to communicate effectively with diverse audiences Comfort working with regulatory standards and sensitive data

Overview: The Product Manager on Guidepoint’s Product team plays a pivotal role in supporting the execution of our product roadmap. This dynamic individual is expected to be highly motivated and a self-starter, capable of thriving both independently and collaboratively within teams. You will engage closely with senior product managers, designers, engineers, and various business stakeholders, gaining invaluable hands-on experience throughout the product lifecycle and making a substantial impact on project execution. This position is a hybrid role based out of our Toronto office. Key Responsibilities: Collaborate cross-functionally to document and develop product features, ensuring clarity on feature details. Work alongside Product Managers to oversee the product backlog, including writing and prioritizing user stories. Manage feature rollouts, drive projects forward, maintain stakeholder communication, and create updated materials. Handle internal reporting to provide product managers with timely and accurate data. Utilize analytics tools to analyze user data and formulate initial insights. Identify dependencies and manage potential risks by proposing mitigation strategies. Qualifications: At least 5 years of relevant experience in product management. Minimum of 2 years working in an Agile development environment. Strong understanding of the software development lifecycle. Experience with quarterly planning processes. High degree of empathy towards user challenges. Creative and innovative thinker. Background in consulting, banking, or technology is preferred. Benefits: Paid Time Off Comprehensive benefits plan Company RRSP Match Development opportunities via LinkedIn Learning About Guidepoint: Guidepoint is a premier research enablement platform that enhances understanding and empowers our clients’ decision-making processes. Utilizing cutting-edge technology, real-time data, and access to hard-to-source expertise, we assist clients in converting answers into actionable insights. With a network of nearly 1.5 million experts and 1,300 employees globally, we support leading organizations by delivering on-demand intelligence and research tailored to their needs.

Join a Leading Global SaaS Company | Backed by a $28M Series B Investment Personalized 1:1 Coaching & Enablement Based in Toronto with a Hybrid Work ModelAbout CloudTalkWith a robust $28 million Series B funding from esteemed investors such as KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk is revolutionizing business communication through its AI-powered platform. Our tool is trusted by over 4,000 sales and support teams, enabling them to turn customer experience into their greatest competitive advantage.Our platform is designed to cater to businesses of all sizes, from dynamic scale-ups like Deel and TIER to industry giants like Nokia, Glovo, and Rakuten. CloudTalk empowers organizations around the globe to conduct impactful conversations by managing calls and messages seamlessly from a single platform.We are on a mission to create a cohesive communication ecosystem for sales and customer service teams, ensuring every professional can engage in more productive and meaningful dialogues.Your MissionAs an Onboarding Specialist, you will play a pivotal role in empowering our rapidly growing customer base. Your main responsibilities will include driving engagement, maximizing product adoption, and ensuring long-term success for our customers. This will ultimately lead to smooth renewals and expansion opportunities.This role is ideal for an enthusiastic, customer-centric professional who thrives in the fast-paced B2B SaaS environment and is passionate about preemptively solving technical challenges. If you are eager to make a significant impact in a burgeoning AI-driven SaaS company, this opportunity is for you.What’s in it for You? Contribute to the development of the leading AI business calling software and shape the future of business communication. Accelerate your professional growth with opportunities to collaborate across various teams and potentially transition into Product, Marketing, and other areas. Be part of a diverse global team, collaborating with skilled CloudTalkers from Europe, the US, and Asia, both in person and remotely. Join us on our journey to achieve $100M ARR and play an integral role in scaling a high-growth SaaS company.Your ResponsibilitiesLead the initial phase of the customer journey, ensuring a successful onboarding experience that maximizes value from CloudTalk.Facilitate timely product adoption.Serve as a trusted product expert, guiding clients through best practices and helping them utilize advanced features.Promote revenue retention and expansion by identifying opportunities for longer commitments, upsells, and higher-tier plan advocacy.What Makes You a Great FitCustomer-first mindset - you are dedicated to fostering customer success.Technical aptitude - you enjoy understanding software products in depth and assisting customers in maximizing their potential.Industry knowledge - experience in B2B SaaS, business calling software, or customer service solutions is a plus.

Role overview The Product Manager at Benevity plays a central role in shaping product direction and driving execution. Based in Toronto, this position works at the intersection of engineering, design, and business teams. The focus is on defining a clear product vision, setting priorities, and ensuring projects stay aligned with Benevity’s broader goals. What you will do Work with cross-functional partners to establish and refine the direction of Benevity’s products Prioritize new features and improvements by balancing business objectives with client needs Keep product development closely aligned with the company’s overall strategy Support efforts to improve Benevity’s offerings and deliver meaningful value to clients

Join Xplor Technologies as a Senior Product Manager where you will play a pivotal role in driving the product vision and strategy. You will collaborate with cross-functional teams to develop and enhance our product offerings, ensuring they meet market demands and customer needs. Your insights will be pivotal in shaping our roadmap and influencing product features.

Who We Are:Financeit is a leading point-of-sale financing provider, catering to some of Canada's largest home improvement and retail organizations. Our innovative platform empowers businesses to enhance sales by providing customers with affordable monthly payment options for significant purchases, whether for home improvements, vehicles, or retail items.At Financeit, we maintain a balance where your contributions can make a significant impact within our company while also influencing the broader market.We are committed to fostering a collaborative, inclusive, and respectful workplace culture. If these values resonate with you, we invite you to be a part of our journey.About the Role:The Bilingual Merchant Onboarding Sales Specialist is instrumental in driving Financeit’s growth. You will ensure that new merchants are onboarded effectively and are utilizing our platform to finance their sales. Your responsibilities will include prospecting and signing up new merchants, guiding them through the approval process, and ensuring all documentation is complete. Regular communication with merchants will be essential to keep them informed and engaged.What You’ll Do:Build strong relationships with prospective merchants.Identify and follow up on new account opportunities from inbound sales inquiries and lead lists.Ensure collection of all necessary documentation and information from merchants, maintaining contact until applications are complete.Evaluate potential new merchant partners within the Canadian market, reviewing company and owner/director information as per Financeit’s onboarding guidelines.Address incoming inquiries from merchants as needed.Ensure merchant accounts are accurately documented and compliant with our approval and risk requirements.

Role overview The Menu Onboarding Consultant I at Toast, Inc. plays a key part in helping restaurant partners in Toronto set up and improve their online menus. This work supports restaurants as they enhance customer engagement and the dining experience. The position requires frequent interaction with both internal teams and external partners, focusing on a smooth and effective onboarding process. What you will do Guide restaurant partners step by step through the menu onboarding process Work closely with internal teams and external stakeholders to ensure each menu setup runs smoothly Support clients as they learn to use menu tools and features Communicate with French-speaking partners, using professional French language skills in all interactions Requirements Professional proficiency in French Clear communication and strong collaboration skills Experience working with both restaurant partners and internal teams Located in Toronto, Canada

NetBrain Technologies, Inc. is seeking a Product Manager based in Toronto, ON, with a hybrid work arrangement. This position plays a central role in shaping product direction and driving solutions from early ideas to launch. Collaboration with teams across the company is essential to ensure each product meets customer needs and delivers real value. Role overview The Product Manager guides products through every stage, from concept to release. The role involves close coordination with engineering, design, and other departments to keep projects on track and aligned with business goals. What you will do Lead product development from the initial idea through to launch Work alongside engineering, design, and cross-functional teams to advance projects Contribute to defining and refining product strategies Prioritize solutions that address customer challenges

At Veeva, we are seeking an experienced and dynamic Senior Product Manager to join our innovative team in Toronto. This role offers an exciting opportunity to lead product strategy and development, driving forward our vision in the life sciences industry. You will collaborate with cross-functional teams to define product requirements, prioritize initiatives, and ensure successful product launches.The ideal candidate is a strategic thinker with a proven track record in product management, coupled with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.

Join our dynamic team at Indigo Books & Music Inc. as a Product Operations Manager. In this pivotal role, you will oversee the product lifecycle from concept to delivery, ensuring our offerings are aligned with customer needs and market trends. You will collaborate closely with cross-functional teams, enhancing operational efficiency and driving product success.

About Us:Zensurance is transforming the landscape of commercial insurance for businesses across Canada.As a pioneering InsurTech company, we simplify the process of obtaining the right coverage, ensuring it's quick and accessible through a digital-first approach. Our platform integrates cutting-edge technology with extensive industry knowledge to offer customized insurance solutions that empower businesses to flourish.Zensurance has earned accolades for its rapid expansion and significant impact in the industry: Deloitte’s Technology Fast 50 (2023, 2024, 2025)Deloitte’s Technology Fast 500 (2024, 2025) Top Insurance Employers (2022)At Zensurance, we prioritize ownership, collaboration, and innovation. Our team is dedicated to tackling complex challenges, disrupting the norm, and making a substantial difference in a sector ripe for transformation.If you're eager to create something impactful within a rapidly growing, customer-centric organization, we invite you to connect with us!We are seeking a Staff Product Manager to help define the future of our product offerings and drive significant organizational impact! This senior-level role blends strategic vision with practical leadership across various teams.The Product team is responsible for designing, developing, and managing user-centered digital products that align with our corporate objectives. By collaborating closely with stakeholders, utilizing user feedback, and leveraging data-driven insights, we provide innovative and dependable solutions that propel the business forward.In this role, reporting to the Director of Product, you will establish and execute a 2-3 year product strategy that aligns with the company’s long-term vision. You’ll collaborate with Product and Engineering leadership to refine development practices, influence product roadmaps, and ensure cohesive product direction across teams.As an individual contributor and subject-matter expert, you will elevate standards in Product Management through mentorship and guidance.

Join our dynamic team as an Associate Product Manager at Hootsuite, where you'll contribute to the development of innovative products that empower businesses to manage their social media presence effectively. In this role, you will collaborate closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and support project execution.Your insights will help shape product roadmaps and enhance user experiences across our platforms. We are looking for a proactive individual who is eager to learn and grow in a fast-paced environment.