Principal Product Designer at PagerDuty | Toronto

PagerDuty (NYSE:PD) is a pioneering company in Digital Operations Management, empowering organizations of all sizes to deliver exceptional digital experiences consistently. In a world that never sleeps, teams rely on PagerDuty to swiftly identify issues and seize opportunities in real time, bringing together the right individuals to resolve problems efficiently and prevent future occurrences. Over 13,000 organizations, including 60 of the Fortune 100, trust PagerDuty for their success in Digital Transformation, Cloud Migration, and DevOps Modernization. Esteemed clients such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, and Lululemon are part of our growing ecosystem. We are rapidly evolving as a platform for Digital Operations Management, leveraging AI/ML and Automation to enhance our adoption across Development, IT, Customer Service, Security, and various other teams.We are on the lookout for a Principal Product Designer to join our diverse, customer-centric team! In this role, you will steer the design strategy for our AI and Automation initiatives, collaborating closely with senior leadership, product management, engineering, and data science teams. You will define the vision and execution of how AI agents, automation workflows, and intelligent insights are experienced within the PagerDuty Operations Cloud, ensuring our AI capabilities are user-friendly, reliable, and transformative for technical operations teams. This position offers an exciting chance to shape the future of AI-driven operations at scale, influencing how numerous organizations utilize autonomous agents and intelligent automation to mitigate incidents, expedite resolutions, and bolster operational resilience. The ideal candidate should possess extensive expertise in AI/ML product design, a proven track record in leading design for complex technical products, and a fervor for making advanced technology accessible and beneficial to users.If you reside in the Atlanta or Greater Atlanta area, please note that this role is expected to require in-office presence at our Toronto office 2 days a week, allowing you to excel in your new position and fully embrace being part of the PagerDuty community!

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management. In a world that never sleeps, organizations of all sizes depend on PagerDuty to ensure they deliver an exceptional digital experience to their customers consistently. Our platform enables teams to swiftly identify issues and opportunities, mobilizing the right individuals to resolve problems quickly and prevent future occurrences. With over 13,000 organizations, including 60 of the Fortune 100, leveraging PagerDuty for success in Digital Transformation, Cloud Migration, and DevOps Modernization, we are proud to count industry leaders such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, and Lululemon among our valued clients. We are rapidly advancing as a hub for Digital Operations Management through AI/ML and Automation, broadening our reach across Development, IT, Customer Service, Security, and other teams within organizations.As a Program Manager (PgM) at PagerDuty, you will play a vital role in driving large-scale programs and projects to successful completion. Your responsibilities will include identifying key stakeholders, setting strategic roadmaps for the program, leading delivery efforts, reporting on progress, and maintaining a high standard of quality. You will manage complex inter-team dependencies, serving as a bridge in technical management while collaborating effectively with engineers, engineering managers, product managers, and customer service teams. If you possess a strong technical background, exceptional problem-solving skills, and a passion for managing large-scale programs and projects, we invite you to join our dynamic team!

Role overview The Senior Principal Customer Success Manager position at PagerDuty centers on supporting clients in Toronto. The main focus is to help customers realize the full value of PagerDuty’s solutions while building trust and long-term relationships. This role involves guiding clients through their journey, responding to their needs, and working to maintain high levels of satisfaction. Ongoing partnership and proactive support are key priorities in this position. What you will do Develop and maintain strong relationships with customers in Toronto Support clients in using PagerDuty’s solutions effectively Address customer needs and concerns as they arise Work to ensure ongoing satisfaction and partnership

7shifts creates tools that help restaurants handle their daily operations with less hassle. The team is dedicated to making restaurant management smoother and more efficient for people working throughout the industry. Role overview This Product Designer position is based in Toronto, ON. The focus is on refining user experience and shaping the visual direction of 7shifts’ products. Collaboration is central to the role, with regular input from engineering, product management, and other teams to develop practical, user-friendly solutions. What you will do Design intuitive and visually appealing product experiences Partner with engineers, product managers, and other stakeholders Turn user needs and business objectives into clear design solutions Offer creative ideas to improve the overall user experience Requirements Creative approach with strong attention to detail Background in designing digital products Experience working with cross-functional teams Interest in addressing challenges faced by restaurant managers and staff

About BaselaneBaselane is a dynamic and rapidly expanding financial management platform tailored for individual landlords and real estate investors. Supported by prominent FinTech investors such as Matrix Partners, Activant Capital, Collaborative Fund, Conversion Capital, Diagram Ventures, ThomVest, and distinguished leaders from PayPal, eBay, Google, and others.Our vision is to revolutionize financial services for over 12 million individual landlords and real estate investors managing more than 25 million homes across the United States. We aim to empower landlords through innovative financial services, automated tools, and actionable insights that enhance time efficiency, boost returns, and expand investment portfolios.Our team is composed of seasoned professionals with extensive backgrounds in financial services and technology, having previously worked with prestigious companies like The Boston Consulting Group, Morgan Stanley, Plaid, Harry’s, Better, WealthSimple, RBC Ventures, Affirm, Relay, Instawork, and more.Discover more at baselane.com.About the RoleWe are on the lookout for a Senior Product Designer who is passionate about shaping the mobile experience at our design-centric organization. You will serve as the key advocate for our mobile users, addressing intricate design challenges to create outstanding iOS and Android experiences.In this capacity, you will spearhead the mobile design strategy while managing the complete design process. Collaborating closely with our design leader, product managers, and engineering teams, you will ensure our application utilizes native features to deliver the simplest and most intuitive solutions possible. Your focus will be on crafting mobile-first journeys that are seamless and high-performing, rather than merely adapting desktop functionalities.This role requires working in a highly collaborative environment while granting you the autonomy to define the mobile roadmap, impacting our entire product ecosystem through the mobile lens.This position is based in Toronto; we expect you to come to the office (downtown Toronto) at least once or twice a week for meetings and collaborative sessions, while offering the flexibility to work remotely on other days.

At Wattpad, we believe in the power of storytelling to entertain and connect people globally. As a premier webnovel platform, we empower a new generation of diverse Gen Z writers and their avid readers. With a vibrant community of around 155 million monthly active users, we invite you to be a part of our journey to shape the future of entertainment and storytelling. Together, we can craft compelling narratives that resonate across cultures and formats.Wattpad is a proud member of the WEBTOON Entertainment family, which features some of the world's largest storytelling platforms. Our ecosystem includes WEBTOON, Wattpad, WEBTOON Productions, and more, allowing creators to thrive and audiences to discover extraordinary stories. Explore more about our family of brands here.We are on the lookout for an innovative Director of Product Design to spearhead and enhance our design organization. This pivotal role involves crafting a clear design vision and strategy that will guide our products while nurturing and developing our talented team of designers and researchers.Your influence will shape the way design drives product direction, seamlessly merging strategic insights with active engagement in our most critical design initiatives. Your goal will be to create intuitive and emotionally engaging experiences for readers, writers, and advertisers alike.Importance of this RoleProduct design is essential to enriching user experiences on our platform, ensuring that users can easily engage with our content and maintain a joyful flow. You will play a vital role in not just what we create, but how we approach the creative process. Your leadership will help cultivate a design ethos that champions clarity, cohesion, and delight in our products.

Okta is dedicated to securing identities across the digital world, focusing on both AI and human users. The team believes that strong identity solutions are essential for enabling innovation and maintaining trust. As the company grows, it seeks individuals who enjoy tackling complex problems and want to see their work make a difference. The Senior Product Designer role centers on elevating Okta’s product suite through thoughtful design and practical innovation in identity and security. This position is based in Toronto, Ontario. What you will do Lead the development and execution of a product design strategy that improves user experience and supports business goals. Apply systems thinking to connect user insights with organizational objectives, delivering solutions that protect millions of users each day. Work closely with colleagues in user research, UX writing, product management, engineering, marketing, and data science to define challenges and explore new solutions, guiding teams through influence. Create user flows for a range of personas, including IT Admins, Security Admins, and end-users, so that all Okta users can work securely and efficiently. Refine and scale design patterns to maintain consistency and quality across multiple products. Present design concepts and work regularly to cross-functional teams and leadership, encouraging collaboration and new ideas. Role overview This position calls for a designer who combines creativity with a strong understanding of identity and security. Success in this role means making Okta’s products more intuitive, secure, and impactful for a diverse user base.

We are seeking a talented Oracle Product Designer to join our dynamic team at Collabera. In this role, you will leverage your design expertise to create user-centered solutions that enhance the experience of our clients. You will collaborate with cross-functional teams to develop innovative designs and ensure that our products meet the highest standards of quality and usability.

About Borrowell:At Borrowell, our mission is to empower Canadians to take charge of their financial futures. We provide essential tools and insights that enable individuals to understand, build, and utilize their credit effectively.With the trust of 1 in 10 Canadians, we serve over 3 million members with extensive credit monitoring and personalized insights. Our innovative services, including Credit Builder and rent reporting, assist consumers in building credit, allowing access to a broader array of financial products at more competitive rates. We also offer tailored financial product recommendations from Canada’s most reputable providers based on each member’s unique credit profile and financial aspirations.Our diverse and inclusive team is united by a shared passion for making a tangible difference in the lives of Canadians. We cultivate a culture of collaboration, humility, and innovation. If you are eager to join a company that is reshaping the financial landscape and empowering Canadians to realize their financial dreams, we encourage you to explore career opportunities at Borrowell. Together, we can help Canadians feel confident about their money.About the Role:As a product-focused organization, Borrowell seeks a creative and dedicated Senior Product Designer to join our team. Reporting to the Manager of Product Design, you will work collaboratively with our Product, Data, Marketing, Engineering, Revenue, and Member Experience teams to design, launch, optimize, and test features. You will drive informed decision-making through user research, industry trends, and data analysis. If you’re excited about taking ownership of delivering impactful results and being part of one of Canada’s fastest-growing fintech companies, this role is for you!In this position, you will have the opportunity to lead design initiatives for significant projects, collaborating closely with a talented cross-functional team of designers, product managers, engineers, QA, marketers, and data analysts.

About BreeBree is an innovative consumer finance platform dedicated to transforming financial services for the over half of Canadians living paycheck to paycheck. Operating in a largely untapped market, we aim to be the leading provider of affordable short-term credit solutions for the 20 million Canadians in need. Our mission is to deliver faster, better, and more cost-effective financial services to our users.With over 600,000 satisfied customers, Bree is poised for exponential growth. We have achieved product-market fit and are on a clear trajectory to become one of Canada's most impactful FinTech companies. Currently generating 8-figure annual revenues, we are profitable and experiencing double-digit growth each month. Our exceptional work culture is evident in our low employee turnover, and we proudly participated in Y Combinator in 2021, securing a $2M seed round shortly thereafter.About the RoleWe are seeking a talented Senior Product Designer to lead the evolution of Bree’s product offerings. This pivotal role entails substantial ownership and influence, working across mobile and web platforms to define challenges, develop solutions, and implement meaningful improvements for our users. You will collaborate closely with Product and Engineering teams, applying thoughtful product judgment and clear decision-making to enhance user experiences.

At Relay, we are revolutionizing the digital banking experience for self-made entrepreneurs. Our platform equips business owners with the knowledge and tools they need to take control of their finances—transforming uncertainty into confidence and enabling them to turn their hard work into enduring success. By providing clear visibility into cash flow, we alleviate the stress associated with financial management and empower our users to build stronger, more resilient enterprises.As a vital part of our Product team, you will play a key role in shaping our small business banking platform. We understand that small business owners often face challenges in managing their cash flow, and our Product and Design teams are dedicated to turning that uncertainty into clarity. By engaging deeply with business owners and understanding their needs, we design tools that enhance their financial decision-making, from everyday banking to AI-driven insights. As a Senior Product Designer, your work will directly influence how thousands of entrepreneurs make informed decisions for their businesses.We are seeking a talented Sr. Product Designer to help us innovate the future of SMB banking and elevate the design function at Relay. Joining our close-knit design team of six, you will collaborate closely with product managers and engineers from day one. We value early collaboration in discovery, weekly critiques of each other’s work, and encourage strong opinions that promote growth. You will have the autonomy to lead initiatives while being supported by peers who are committed to excellence.In your first year, you might:Redesign permissions and notifications, empowering SMBs to confidently delegate financial tasks.Streamline transaction and fraud workflows, ensuring business owners feel secure and informed.Develop the first iteration of AI-driven insights to help entrepreneurs forecast cash flow and make smarter business decisions.What You’ll Be DoingOwn design end-to-end: from discovery and problem framing through prototyping to polished, production-ready designs that deliver impact.Raise the craft bar: Create elegant, intuitive, and aesthetically refined interfaces that enhance the banking experience. We seek someone who pays close attention to detail, values user interaction, and understands that the quality of design directly correlates with product excellence.Tell the story: Communicate design rationale through storytelling and artifacts that inspire clarity and alignment across product teams.

Join Limina AI as a Product Designer and play a pivotal role in shaping innovative products that redefine user experiences. You will collaborate with multidisciplinary teams to design intuitive interfaces and seamless interactions, ensuring our products meet the needs of our users while pushing the boundaries of technology.

Who We Are:Financeit is a dynamic and rapidly expanding fintech company that provides enterprise services to some of the largest home improvement and retail organizations across the United States and Canada. Our innovative point-of-sale financing platform empowers businesses of all sizes to close more sales by offering customers flexible and affordable monthly payment options for their significant purchases, whether in home improvements, vehicles, or retail.For larger enterprises, we offer an integrated suite of home improvement solutions known as Centah, which encompasses comprehensive leads and workflow management, live contact support, financing solutions, promotional offers, performance assurance, and category development.At Financeit, we are small enough to allow you to make a substantial impact within the company but large enough to effect change in the market. We pride ourselves on creating unique, category-defining products while fostering a distinct and inclusive company culture.About the Role:As the Product Designer for Centah, your enthusiasm for enhancing user experience will drive you to create simple, compelling, and meaningful product interactions that help a diverse array of users achieve their goals. You will be a creative problem solver and communicator, guiding ideas from initial sketches to testing and final evaluations. Your designs will tell a story, reflecting your belief that every design has a narrative.Reporting to the Director of Product and collaborating closely with our product and engineering teams, your empathy for users and meticulous design approach will assist in building an exceptional platform experience that prioritizes effortless design as a cornerstone of our reputation. With strong user research skills and an exceptional visual design sense, you will advocate for efficient interfaces that enhance our platform's functionality.Your Responsibilities:Engage actively at every stage of the project lifecycle, collaborating with the project team to brainstorm concepts, develop creative solutions, and design user flows while adhering to deadlines.Take ownership of core component libraries to advance the Centah design system, overseeing the design, specification, and maintenance of intricate UI components, ensuring they meet the highest standards of quality and usability.Advocate for visual quality and craftsmanship, ensuring that every component—from buttons to complex data tables—is polished, accessible, and consistent with our brand identity.Exhibit curiosity about user behaviors, using quantitative and qualitative research to inform product and design decisions.Collaborate with product stakeholders to refine requirements, conduct user interviews, and facilitate internal feedback sessions to identify usability improvement opportunities within the platform.Work closely with developers to ensure technical feasibility, integrating their feedback and insights into your designs.

Venn is a digital banking platform serving Canadian entrepreneurs. The company’s mission is to rethink business banking, offering solutions that look beyond the limitations of traditional systems. In less than two years, Venn has supported over 5,000 businesses and secured more than $26.5M in funding from investors including Gradient, Left Lane Capital, Intact, and XYZ Venture Capital. The Senior Product Designer role shapes how business owners interact with Venn’s platform. This position leads design projects from early concepts through to launch, collaborating closely with product managers, engineers, and other teams. The focus is on building, refining, and evolving Venn’s design system to create a consistent and clear user experience across the platform. What you will do Lead the end-to-end design process, from initial concept to final execution. Refine and expand the design system, improving patterns and ensuring a cohesive experience. Work with product managers, engineers, and cross-functional teams to define problems and deliver thoughtful solutions. Turn user feedback and data into intuitive interactions and polished visual designs. Produce detailed deliverables such as user flows, wireframes, prototypes, and production-ready assets. Iterate on released features using customer feedback and product metrics to drive improvements. Location Toronto

About Us:Financeit is a leading provider of point-of-sale financing, partnering with some of Canada's biggest home improvement and retail brands. Our innovative platform empowers businesses to enhance their sales by providing customers with manageable monthly payment solutions for significant purchases, whether for home renovations, vehicles, or retail items.We pride ourselves on our collaborative, inclusive, and respectful workplace culture, where every team member can make a meaningful impact. If you resonate with these values, we encourage you to be part of our journey.Role Overview:As a Product Designer in our Technology team, you will harness your creativity and expertise to design exceptional user experiences. You will translate complex ideas into simple, engaging, and functional designs that cater to a diverse user base. Your role encompasses everything from initial sketches to final evaluations, ensuring that every design decision is backed by thorough testing and user feedback.Key Responsibilities:Contribute actively to all phases of the design lifecycle, collaborating with project teams to brainstorm concepts, develop user flows, and execute designs while adhering to deadlines.Utilize both qualitative and quantitative data from user research to iterate and enhance product features.Foster collaboration across teams, working closely with business stakeholders to translate requirements into aesthetically pleasing and user-friendly interfaces.Partner with developers to ensure that your designs are technically viable, while being open to feedback and making necessary compromises to deliver high-quality results on time.Our commitment to creating innovative, category-defining products is matched by our dedication to fostering a distinct and inclusive workplace culture. We are proud of our accolades recognizing our positive culture and are eager to continue building on this foundation.

Veeva Systems is a pioneering, mission-driven organization in the realm of industry cloud solutions, dedicated to accelerating the delivery of therapies to patients within the life sciences sector. As one of the fastest-growing SaaS companies globally, we achieved over $3 billion in revenue last fiscal year, with significant growth opportunities on the horizon. Our core values at Veeva include: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by transitioning to a public benefit corporation (PBC), which legally commits us to balancing the needs of customers, employees, society, and investors. As a Work Anywhere company, we champion your flexibility to work from home or in the office, allowing you to thrive in your preferred environment. Join us in transforming the life sciences industry, as we strive to create a positive impact for our customers, employees, and the communities we serve.

Join Upwork, the premier global marketplace that integrates human talent with AI capabilities to connect businesses with top-tier independent professionals worldwide. With a mission to facilitate growth and transformation, Upwork empowers companies from startups to Fortune 100 firms to harness over 10,000 skills across vital domains such as AI & machine learning, software development, marketing, customer support, and finance.As a leader in the industry, Upwork has created more than $25 billion in economic opportunities for talent around the globe. Explore more at Upwork.com and connect with us on LinkedIn, Facebook, Instagram, TikTok, and X.We are seeking a Lead Product Designer to enhance our Growth & Monetization team. This team focuses on translating customer value into sustainable revenue through fees, advertising, pricing strategies, and promotions.In this role, you will design and optimize impactful growth mechanisms and monetization features within our two-sided marketplace. Your work will emphasize user acquisition and retention, collaborating closely with Product, Data Science, Engineering, Marketing, and Research teams to implement experiments and enhance pricing and packaging experiences that are transparent and motivating for our customers.

At Wave, we empower small businesses to flourish, ensuring that the pulse of our communities remains strong. Our workplace buzzes with creative energy and innovation, providing you with all the tools necessary to achieve success and maintain connectivity, regardless of your location or working style. True success at Wave is marked by your ability to be daring, adapt swiftly, and share your insights with others.As an integral member of our technology leadership team, reporting directly to the CTO, the Principal Engineer will spearhead our architectural strategy and ensure our technology solutions align seamlessly with our business objectives. This role requires collaboration with various stakeholders to define technology roadmaps, devise innovative architectural frameworks, and maintain adherence to industry standards and best practices. You will play a key role in delivering exciting products, providing architectural leadership and vision for projects, and exploring new ideas as we assist small businesses in thriving.

Overview: Join Guidepoint’s dynamic Engineering team, where we are dedicated to solving complex problems and enhancing user satisfaction. Our mission is to empower individuals and businesses with personalized knowledge-sharing solutions, and our engineering team is at the forefront, tackling architectural challenges and innovating new products to ensure seamless service delivery. This position is hybrid in Toronto. What You Will Be Responsible For: Service Decomposition: Transforming a monolithic enterprise application into distinct, independently deployable services. You will define service boundaries, design APIs, and strategize a phased migration to ensure business continuity during the architectural transition. Data Migration: Spearheading the transition from a centralized multi-tenant database to specialized, domain-specific databases. This role involves designing target schemas, developing migration tools, ensuring data integrity and validation, and coordinating cutover processes with minimal downtime. Developer Experience & Standards: Crafting patterns, libraries, and CI/CD practices that empower the engineering team to confidently build upon the new architecture.

Knix seeks a Creative Designer to lead the product design process from concept through to final production. This Toronto-based role sits within the Product Design Team and focuses on shaping the Knix Intimates collection. What you will do Own the end-to-end design process, from initial research and idea generation to final product release. Conduct research and development to inform new designs. Sketch concepts and explore fabrics to bring ideas to life. Prototype and refine products for the Knix Intimates line. About Knix Founded in 2013, Knix has become a recognized leader in intimate apparel and activewear across North America. The company serves over 3 million customers through online channels, retail stores, and partnerships with wholesale and Amazon. Knix, Kt by Knix, and Mntd brands focus on redefining comfort and authenticity in apparel. Location This position is based in Toronto, ON.