Onboarding Specialist at CloudTalk | Toronto, Ontario

Join a Leading Global SaaS Company | Backed by a $28M Series B Investment Personalized 1:1 Coaching & Enablement Based in Toronto with a Hybrid Work ModelAbout CloudTalkWith a robust $28 million Series B funding from esteemed investors such as KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk is revolutionizing business communication through its AI-powered platform. Our tool is trusted by over 4,000 sales and support teams, enabling them to turn customer experience into their greatest competitive advantage.Our platform is designed to cater to businesses of all sizes, from dynamic scale-ups like Deel and TIER to industry giants like Nokia, Glovo, and Rakuten. CloudTalk empowers organizations around the globe to conduct impactful conversations by managing calls and messages seamlessly from a single platform.We are on a mission to create a cohesive communication ecosystem for sales and customer service teams, ensuring every professional can engage in more productive and meaningful dialogues.Your MissionAs an Onboarding Specialist, you will play a pivotal role in empowering our rapidly growing customer base. Your main responsibilities will include driving engagement, maximizing product adoption, and ensuring long-term success for our customers. This will ultimately lead to smooth renewals and expansion opportunities.This role is ideal for an enthusiastic, customer-centric professional who thrives in the fast-paced B2B SaaS environment and is passionate about preemptively solving technical challenges. If you are eager to make a significant impact in a burgeoning AI-driven SaaS company, this opportunity is for you.What’s in it for You? Contribute to the development of the leading AI business calling software and shape the future of business communication. Accelerate your professional growth with opportunities to collaborate across various teams and potentially transition into Product, Marketing, and other areas. Be part of a diverse global team, collaborating with skilled CloudTalkers from Europe, the US, and Asia, both in person and remotely. Join us on our journey to achieve $100M ARR and play an integral role in scaling a high-growth SaaS company.Your ResponsibilitiesLead the initial phase of the customer journey, ensuring a successful onboarding experience that maximizes value from CloudTalk.Facilitate timely product adoption.Serve as a trusted product expert, guiding clients through best practices and helping them utilize advanced features.Promote revenue retention and expansion by identifying opportunities for longer commitments, upsells, and higher-tier plan advocacy.What Makes You a Great FitCustomer-first mindset - you are dedicated to fostering customer success.Technical aptitude - you enjoy understanding software products in depth and assisting customers in maximizing their potential.Industry knowledge - experience in B2B SaaS, business calling software, or customer service solutions is a plus.

Join the Government of Ontario as a Solutions Development Software Specialist specializing in .NET technologies. In this role, you will collaborate with cross-functional teams to deliver innovative software solutions that enhance government operations and services. Your expertise will drive the development and deployment of robust applications while ensuring compliance with industry standards.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in Toronto's bustling tech hub. Our innovative platform is designed to enhance safety, security, compliance, and efficiency across vital facility management touchpoints, positioning us as a leader in our industry. We pride ourselves on our dynamic team of dedicated professionals who are committed to excellence and continuous innovation.At FacilityOS, we foster a collaborative and innovative work culture that values the input of every team member. Employee engagement is paramount, and we actively encourage the sharing of thoughts and ideas.This position operates in a hybrid model, requiring in-office presence at least two days a week while allowing flexibility to work from home on other days.About The Role:To support our expanding Customer Success team, we are seeking a Customer Onboarding Specialist. In this role, you will take ownership of the comprehensive onboarding process for FacilityOS, which includes everything from training sessions to kiosk hardware setup, ensuring timely delivery of initial value and successful project management of implementations. You will work closely with large global enterprises, focusing on helping clients achieve rapid value realization while instilling confidence in our platform's capabilities.Client Consultation:· Conduct informative onboarding calls and training sessions to guide customers through the configuration process - this role is highly customer-facing, ideal for someone who excels at teaching and engaging with clients.· Collaborate with clients to gather and document their configuration requirements based on their use cases.· Address and resolve implementation challenges, including hardware delivery and software setup accuracy.· Ensure that FacilityOS's software is configured appropriately according to customer specifications to facilitate quick adoption upon launch.Onboarding Project Management:· Manage customer relationships from the point of sale through successful implementation of FacilityOS.· Oversee hardware deployment, whether internally or through third-party logistics (3PL).· Regularly assess onboarding progress through data reviews to ensure efficient implementation.

Join a Leading Global SaaS Company | $28M Series B Funding Enjoy Tailored 1:1 CoachingToronto | Hybrid Work Model (3+ Days On-site)About CloudTalkCloudTalk, fueled by a significant $28 million Series B investment from esteemed investors such as KPN Ventures, Lead Ventures, Point 9, and HenQ, presents an innovative AI-driven business communication platform. We empower over 4,000 sales and support teams to leverage customer experience as their key competitive advantage, ultimately driving increased revenue.Our platform is adaptable for businesses of all sizes, from dynamic scale-ups like Deel to industry giants like Nokia, Glovo, and Revolut. Companies worldwide can facilitate impactful conversations, managing calls and messages seamlessly from a single interface.At CloudTalk, we strive to cultivate a unified ecosystem for sales and customer service communication, enabling professionals to engage in more productive and meaningful conversations.What Awaits You? Be part of one of Europe's fastest-growing SaaS companies Collaborate with state-of-the-art AI solutions in a rapidly expanding market Work within a diverse global team – connect with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check us out on Instagram Play a pivotal role in our journey towards achieving $100M ARRYour ResponsibilitiesAs an Account Manager at CloudTalk, you will be instrumental in driving client retention and expanding our portfolio. Your primary aim will be to enhance Net Revenue Retention (NRR) through strategic renewals, upselling, and fostering strong client relationships. You will act as a crucial liaison between our clients and internal teams, ensuring clients maximize their ROI from our platform while contributing to CloudTalk's overall business growth.To excel in this role, you will need to thoroughly understand your clients' unique operational challenges across various industries. By positioning yourself as a trusted advisor, you will align client objectives with tailored CloudTalk solutions.Drive Account Growth: Identify opportunities for organic growth, enhance platform usage, and introduce premium features to your existing client base.Be the Client Advocate: Represent your clients internally while effectively communicating CloudTalk's vision and value proposition.Collaborate for Success: Partner closely with our Product, Support, and Customer Engineering teams to ensure a seamless client experience.Build Long-term Relationships: Develop durable, strategic partnerships with key stakeholders.

Join the Government of Ontario as an Information Architect, where your expertise will shape the future of information architecture across our services. In this pivotal role, you will design, develop, and implement information systems that enhance data accessibility and usability for government operations.This contract position offers a unique opportunity to work on significant projects that impact the lives of citizens in Ontario. You will collaborate with cross-functional teams to create user-centered designs and ensure that our information systems meet the highest standards of quality and efficiency.

The Ministry of the Government of Ontario is seeking a talented and driven Solutions Development Programmer/Developer to join our team. In this role, you will have the opportunity to contribute to meaningful projects that impact the community, utilizing your programming expertise to develop innovative software solutions.The ideal candidate will be proficient in various programming languages and technologies, with a passion for problem-solving and a commitment to delivering high-quality solutions.

Join a Cutting-Edge Global SaaS Company | $28M Series B Funding Personalized Coaching for Professional Growth Toronto, Ontario – Hybrid (4 Days In-Office) Enjoy Uncapped Sales Bonuses Lead and Inspire a High-Performing Inbound SDR TeamAbout CloudTalkEmpowered by a recent January 2024 $28 million Series B investment from leading investors including KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk revolutionizes business communications with its AI-driven platform, serving over 4,000 sales and support teams. Our mission is to enhance customer experiences, turning them into a key competitive advantage for revenue growth.We cater to businesses of all sizes, from dynamic scale-ups like Deel and TIER to established giants like Nokia, Glovo, and Rakuten. With CloudTalk, companies can manage calls and messages seamlessly, allowing for impactful conversations.We aim to establish a unified communication ecosystem for sales and customer service teams, enabling professionals to engage in more productive and meaningful dialogues.The OpportunityAs CloudTalk expands strategically in Tier 1 markets, we are building a high-impact Inbound SDR team in Toronto. In the role of SDR Team Lead, you will oversee the daily performance of our inbound SDR team, guiding representatives, setting qualification standards, and collaborating closely with Account Executives for seamless pipeline transitions.This position is a player-coach role, where you will maintain a reduced individual SQO quota while managing team responsibilities, keeping you engaged in the processes you lead. As our Toronto team grows, this role presents a clear pathway to a full Sales Management position.What Awaits You: Be part of one of Europe’s fastest-growing SaaS companies Market leading AI products in a rapidly expanding sector Join a top-notch Business Development Organization with a team consistently achieving over 100% of targets Collaborate with a global team of talented professionals across Europe, the US, and Asia, both in-person and remotely. Explore our Life at CloudTalk on Instagram Experience our journey towards reaching $100M ARRYour Responsibilities:Lead, mentor, and develop a team of up to 10 inbound SDRs in Toronto, driving both individual and team SQO successMaintain personal SQO quotas while adhering to high qualification standardsConduct regular 1:1s, call evaluations, and pipeline reviews...

Join Ontario Transit Group as a Crane Technician and play a pivotal role in ensuring our fleet's operational excellence. As a key member of our team, you will be responsible for the maintenance, repair, and inspection of cranes used in transit operations. We are looking for a dedicated professional who is committed to safety and efficiency.

Join our dynamic team at Alternative Payments as an Onboarding Specialist focused on Customer Success. In this pivotal role, you will facilitate the onboarding process for our clients, ensuring a smooth transition and integration of our payment solutions. You will be the first point of contact for new clients, guiding them through our services and addressing their inquiries to enhance their experience.Key responsibilities include developing onboarding materials, coordinating training sessions, and maintaining strong client relationships. You will work closely with various teams to ensure our clients' needs are met effectively.

Join the Ontario Transit Group as a PLC Technician, where you will play a vital role in maintaining and improving our automated systems. In this full-time position, you will work alongside a dedicated team of professionals, ensuring the reliability and efficiency of our transit operations.As a PLC Technician, your responsibilities will include troubleshooting PLC systems, performing regular maintenance, and collaborating with engineering teams to enhance system performance. Your expertise will directly contribute to our mission of providing safe and efficient transit services.

Join the Government of Ontario as a Senior EMS Analyst, where you will play a vital role in enhancing emergency management systems. This position involves analyzing data, developing reports, and providing strategic insights to ensure efficient operation and planning.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize the chance to be part of a revolutionary company recognized by top-tier VCs. With accolades including a spot on the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000’s 'Fastest Growing Companies in America', Luminance is reshaping the legal sector globally.We are on the lookout for enthusiastic Product Specialists to join our dynamic team. In this entry-level role, you will provide essential insights to both potential and existing clients, ensuring they enjoy a flawless integration of Luminance’s innovative technology into their operations. You will collaborate with senior teams from a diverse array of organizations, ranging from multinational law firms and manufacturing firms to premier retailers and pharmaceutical corporations.Your primary focus will be on relationship-building, gaining deep insights into customer needs, and delivering exceptional service. The ideal candidate will possess a friendly demeanor and the knack for establishing strong rapport with clients, ensuring excellence in every interaction.Upon completion of your training, you will gain comprehensive knowledge of our product and its benefits for legal professionals. You will closely engage with potential clients during their Proof of Value (trial) phase, offering expert guidance on their live projects or cases. In partnership with Account Executives, you will play a crucial role in converting prospects into clients. For our existing clientele, you will collaborate with Support and Technical teams to ensure they have a successful experience with our technology and maximize their investment in AI solutions.

Join Ontario Transit Group as a Project Manager specializing in Mechanical, Electrical, and Plumbing (MEP) systems. In this pivotal role, you will oversee project planning, execution, and delivery, ensuring that all MEP aspects are completed on time and within budget. Your expertise will be essential in collaborating with multidisciplinary teams, managing stakeholder expectations, and adhering to safety and quality standards.

Join the Government of Ontario as a Project Manager Level 3 and play a pivotal role in overseeing and executing critical projects that drive efficiency and innovation. This is an exciting opportunity for individuals with strong leadership skills and project management expertise to contribute to public service.

Join the Government of Ontario as an Intermediate Programmer / Developer Analyst, where you will play a pivotal role in enhancing our digital services. This position invites talented individuals ready to tackle complex challenges, develop innovative solutions, and contribute to the province's IT landscape.As part of a dynamic team, you will be responsible for designing, coding, testing, and maintaining software applications. Your expertise will not only improve existing platforms but also help in the development of new systems that support various government functions.

The Ministry of Transport for the Government of Ontario is seeking a skilled Senior Business Analyst to join their dynamic team. This exciting opportunity involves analyzing and improving processes within the transport sector while collaborating with various stakeholders to implement effective solutions.

As a Working Foreman at Ontario Transit Group, you will be pivotal in overseeing daily operations, ensuring project timelines are met while maintaining high standards of safety and efficiency. This role requires strong leadership skills to direct and support a dedicated team. You will be responsible for coordinating tasks, managing work schedules, and ensuring compliance with industry regulations.

Join the Government of Ontario as a Business Analyst Level 3, where your expertise will drive significant improvements in our services and operations. In this role, you will be responsible for analyzing business needs, developing solutions, and enhancing processes to ensure effective delivery of programs.

Who We Are:Financeit is a leading point-of-sale financing provider, catering to some of Canada's largest home improvement and retail organizations. Our innovative platform empowers businesses to enhance sales by providing customers with affordable monthly payment options for significant purchases, whether for home improvements, vehicles, or retail items.At Financeit, we maintain a balance where your contributions can make a significant impact within our company while also influencing the broader market.We are committed to fostering a collaborative, inclusive, and respectful workplace culture. If these values resonate with you, we invite you to be a part of our journey.About the Role:The Bilingual Merchant Onboarding Sales Specialist is instrumental in driving Financeit’s growth. You will ensure that new merchants are onboarded effectively and are utilizing our platform to finance their sales. Your responsibilities will include prospecting and signing up new merchants, guiding them through the approval process, and ensuring all documentation is complete. Regular communication with merchants will be essential to keep them informed and engaged.What You’ll Do:Build strong relationships with prospective merchants.Identify and follow up on new account opportunities from inbound sales inquiries and lead lists.Ensure collection of all necessary documentation and information from merchants, maintaining contact until applications are complete.Evaluate potential new merchant partners within the Canadian market, reviewing company and owner/director information as per Financeit’s onboarding guidelines.Address incoming inquiries from merchants as needed.Ensure merchant accounts are accurately documented and compliant with our approval and risk requirements.

As the Onboarding Manager at Pigment, you will play a pivotal role in enhancing our customer experience by ensuring a smooth onboarding process for new clients. You will be responsible for developing onboarding strategies, coordinating with various teams, and providing exceptional support to our clients as they transition into using our platform. Your expertise will help foster strong relationships and drive customer satisfaction.