Manager of Customer Technical Services & Validation

As the Manager of Customer Technical Services & Validation at ValGenesis, you will lead a dynamic team dedicated to providing top-notch technical support and validation services to our esteemed clients. You will play a critical role in ensuring customer satisfaction through effective management of technical services, validation processes, and fostering a culture of excellence within the team.

Who We Are: At Emburse, we empower you to not just envision the future but to actively shape it. As a leading provider of travel and expense management solutions, we are committed to creating a world where technology enhances business value and fosters exceptional outcomes. Our innovative AI-driven platform assists organizations in modernizing their financial operations, enhancing visibility, and optimizing expenditure across the board.The Manager, Technical Shared Services (TSS) plays a vital role in providing strategic direction and operational leadership for a dynamic team of Integration Analysts and Configuration Engineers. This position serves as an essential link between technical implementation and client service, utilizing extensive knowledge in systems integration and scripting to guarantee smooth software deployments. As the head of the TSS team, you will cultivate a culture of technical excellence and accountability. By optimizing configuration workflows and ensuring accurate data exchanges, you directly influence the speed-to-value for our clients and the overall success of the Emburse implementation lifecycle.

At HeyMilo, we are revolutionizing the hiring process with our innovative AI interviewers that engage candidates in authentic conversations. Our mission is to empower companies to enhance their recruitment speed and improve hiring decisions through advanced conversational AI technology.We collaborate closely with our clients to seamlessly integrate AI into their hiring workflows, ensuring that it yields measurable and impactful results.The RoleWe are seeking a proactive Technical Customer Success Manager (AI Tuning) to take charge of the performance and efficacy of our AI agents post-deployment.This position bridges engineering, product development, and customer success, allowing you to work hand-in-hand with clients to maximize the effectiveness of their AI agents, fostering continuous improvement.ResponsibilitiesEngage closely with clients and customer success teams to establish and monitor key success metrics.Analyze the performance of deployed AI agents and pinpoint areas for enhancement.Optimize prompts, workflows, and agent behaviors to achieve superior outcomes.Iterate on agent logic, tool utilization, and context management.Troubleshoot issues across prompts, integrations, and system functionalities.Transform real-world applications into actionable product and system enhancements.QualificationsSolid technical foundation with programming skills as needed.Extensive experience in prompt engineering and understanding LLM behavior.In-depth knowledge of agent systems, including tool invocation, context management, and orchestration.Frequent user of AI tools such as Cursor, Claude, Codex, etc.Skilled at debugging complex issues across AI and system layers.Strong ownership mentality and exceptional communication abilities.Adaptable to high-pressure situations and tight deadlines.Focused on achieving outcomes rather than merely completing tasks.Experience in implementing agent-based workflows or AI agents within enterprise settings is preferred.Familiarity with programming fundamentals, particularly in Python and JavaScript, is a significant advantage.Bonus SkillsExperience with conversational AI in various formats, including voice, SMS, or chatbots.

Join ServiceNow as a Technical Support Management Manager, where you will lead a team dedicated to delivering exceptional customer support services. This role requires a strategic thinker who can enhance operational effectiveness while ensuring customer satisfaction. You will oversee the training and development of support staff, manage performance metrics, and implement best practices to improve service delivery. Your leadership will be crucial in fostering a culture of collaboration and excellence within the team.

As a Technical Account Manager at AfterShip, you will play a pivotal role in fostering strong relationships with our clients while ensuring their technical needs are met efficiently. Your expertise will be crucial in guiding customers through product implementation, addressing technical inquiries, and providing tailored solutions to enhance their experience with our services. You will work closely with various teams to ensure seamless integration and customer satisfaction.

Join ValGenesis, a premier provider of digital validation solutions for the life sciences sector. Our innovative suite of products empowers 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, ensure total compliance, and achieve manufacturing excellence throughout the product lifecycle.Discover what it means to work at ValGenesis, the industry standard for paperless validation in Life Sciences: valgenesis.com/aboutWe are seeking a Principal Software Validation Subject Matter Expert (SME) to provide strategic leadership in the validation of GxP computerized systems and oversee cleaning validation programs across our pharmaceutical manufacturing operations. This pivotal role ensures that our systems are validated and maintained in accordance with FDA, EMA, and global regulatory requirements, utilizing risk-based, lifecycle-driven methodologies aligned with GAMP 5 and FDA CSA guidance.

As the Manager of Design & Technical Services for the Americas within the Luxury sector, you will take on a crucial role in facilitating the successful execution of high-end development and renovation projects across the region. Your expertise will ensure operational clarity, effective tracking, and seamless cross-functional coordination. Serving as a strategic partner to the VP, you will oversee project progress, manage internal reporting, and enhance departmental communications through collaboration with internal teams and external partners. This position requires a unique combination of strategic oversight and operational support, demanding exceptional organizational skills, strong communication abilities, and a keen design-oriented intuition.Main ResponsibilitiesProject Tracking & Strategic ReportingLead the development and maintenance of comprehensive project tracking tools for the Design & Technical Services Americas Luxury team.Ensure timely updates on project status, pipeline activities, and key milestones throughout the region.Compile, manage, and present internal reports regarding hotel openings, team workloads, and departmental KPIs.Monitor fees and oversee P&L tracking.Cross-Functional CommunicationAct as the primary liaison between D&TS and corporate departments such as Brand, Legal, HR, Finance, and Marketing.Facilitate the flow of information, ensuring alignment between stakeholders and project objectives.Assist in the preparation and delivery of strategic planning briefs, business updates, and reporting packages.Team Support & Operational PlanningHelp draft and coordinate Design Briefs, PIPs (Property Improvement Plans), and other technical documents in collaboration with internal teams and external consultants.Contribute to the creation of high-quality presentations and project documentation that align with brand and company standards.Provide logistical support to the VP, including meeting preparation, scheduling, note-taking, and task follow-ups.Organization & Administrative ExcellenceMaintain digital filing systems and knowledge-sharing platforms to boost team efficiency.Coordinate team activities, events, and key departmental communications.Ensure timely responses to information requests and assist in prioritizing the VP’s workload in a fast-paced, deadline-driven environment.Stakeholder EngagementEngage confidently with internal and external stakeholders, including Accor senior leadership, hotel owners, developers, interior designers, contractors, and project consultants.Uphold a high standard of professionalism and brand representation in all correspondence and documentation.

Okta secures digital identities for organizations navigating the evolving landscape of AI and human interaction. The company’s mission centers on building a trusted, neutral infrastructure that helps clients address complex, real-world challenges in identity and access management. The Customer First team specializes in helping customers and partners maximize their investment in the Okta Identity and Access Management (IAM) platform. This group works to ensure rapid adoption and long-term scalability for clients, focusing on solutions that keep identity management secure and efficient. Role overview The Customer and Partner Services Program Manager, based in Toronto, reports to the Manager of Partner & Education Services. This position serves as a technical subject matter expert, designing and delivering impactful learning experiences such as Instructor-Led Training (ILT) and professional services toolkits. The role centers on developing structured learning pathways that support the successful rollout, operation, and adoption of Okta solutions in real-world settings. What you will do Create and implement technical training materials and experiences for customers and partners Develop toolkits and documentation that enable hands-on learning and practical application Collaborate with Delivery, Enablement, Partner, and Product teams to align resources and technical content Translate complex product features into clear, actionable content for developers and administrators Who succeeds in this role Individuals who enjoy working at the intersection of technology and education Those skilled at simplifying technical information for diverse audiences People eager to improve customer time-to-value and support partner-led growth

ServiceNow is seeking a dynamic and experienced Senior Manager of Technical Support Management to lead our support initiatives in Toronto. The ideal candidate will have a proven track record in managing technical support teams and enhancing customer satisfaction. You will be responsible for developing strategies that improve service delivery and operational efficiency, ensuring our clients receive unparalleled support. Your leadership will drive our mission to provide seamless and effective solutions to our customers.

About the RoleJoin ION's dynamic Equities Technical Account Management team as a Technical Account Manager (TAM). This role is ideal for individuals who possess a unique blend of technical acumen, functional expertise, and exceptional customer service skills. As a Technical Account Manager, you will play a pivotal role in nurturing client relationships and spearheading the successful implementation of projects and initiatives following contract execution. Your responsibilities will encompass project management, business oversight, and relationship cultivation with designated client accounts. A robust understanding of software technology and experience in the business processes related to Derivatives (Futures and Options), Fixed Income, and/or Equities (Equities and Equity Options) is essential for success in this position.

Empowering Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking AI's potential. As leaders in identity management, we are committed to creating a secure environment that allows organizations to embrace the future confidently. We are searching for innovative thinkers who thrive on solving complex challenges and are driven by a sense of urgency and excellence. Join us in a role that defines your career and aligns with our mission. If you're ready to make an impact, let's connect.Okta: The World’s Identity Company™As the foremost leader in identity management, Okta is dedicated to building a more secure world. Our neutral, robust, and extensible platform places identity at the core of your technology stack, securing all identities, including customers, employees, partners, and AI agents.Trusted by Leading Brands. Okta is the trusted partner for two-thirds of the Fortune 100 and over 40% of the Forbes Global 2000 as they navigate their identity-powered journeys.The Strategic Workforce Identity OpportunityFocus on Okta Platform: This role is key to our Strategic segment team, overseeing large enterprise organizations across critical industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.The Technical Account Management (TAM) team consists of a global network of Okta product experts committed to ensuring our customers' success. We strive to understand each client's unique ecosystem, allowing us to not only tackle current challenges but also anticipate and innovate for the future.As a Senior Technical Account Manager, your primary focus will be on Workforce Identity, acting as a trusted technical advisor and advocate for our largest customers. You will be responsible for strategic account alignment and broad deployment strategies to foster sustainable success through enhanced technical maturity.Key Workforce Identity Solutions You Will Support:The Okta Platform safeguards employees, contractors, and partners across the entire identity lifecycle, addressing governance, access, and privileged controls.

At Smile Digital Health, we are dedicated to advancing #BetterGlobalHealth. Our innovative health data platform and data management solutions are making waves across more than 20 countries, and we proudly ranked #19 on Deloitte's Technology Fast 50 for 2024! Our leading FHIR-based data liberation platform simplifies the process for healthcare stakeholders to collect and exchange critical data. Central to our mission, the Smile platform empowers users and organizations to enhance the management of healthcare data. We facilitate the generation and liberation of structured healthcare data, ensuring effective collaboration among care teams and health systems, ultimately bringing #BetterGlobalHealth to patients every day!Join us today and discover countless reasons to SMILE!The Technical Account Manager (TAM) serves as the key post-sales liaison for assigned customers. This role encompasses ownership of customer relationships from contract signing through implementation and beyond, ensuring successful delivery and sustained customer satisfaction. The TAM will work in close collaboration with Agile Leads, technical teams, Sales, and other cross-functional groups to ensure seamless execution of projects, resource allocation, financial management, renewals, and the identification of growth opportunities within customer accounts.

At Appian, we embody the principles of Intensity and Excellence, which are fundamental to our identity. We uphold high standards and are committed to delivering quality in everything we do. Our approach to challenges is marked by ambition and dedication, as we hold ourselves accountable to achieve outstanding results. Joining Appian means becoming part of a passionate team that works collaboratively to tackle complex challenges.Do you have a passion for technology and a knack for strategic problem-solving? Our Customer Success team is committed to achieving exceptional outcomes for our clients. We enable rapid, mission-critical business impact and collaborate closely with our customers to realize their best ideas. By joining the Customer Success team, you will receive the support and growth necessary to refine and advance your skills in the consulting sector.As a Technical Delivery Manager (TDM), you will play a crucial role in fulfilling two of our key company objectives: (1) ensuring that our customers attain remarkable business outcomes through technology initiatives, and (2) fostering customer growth through your technological expertise, reliable counsel, strong relationships, and, most importantly, tangible results. TDMs are tasked with managing and executing innovative solutions on the Appian platform, overseeing all facets of agile delivery for Appian-led projects, including risk management and addressing obstacles. You will work closely with front-line sales representatives to stimulate growth in strategic accounts and integrated deals. Your responsibilities will encompass project management, account management, relationship development (with both customers and partners), financial oversight, opportunity assessment, problem identification, project/use case definition, demand generation, services positioning, and account strategy, all in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

About the Role enable is looking for a Senior Technical Project Manager in Toronto, ON. This role drives the planning, execution, and delivery of complex technical projects from start to finish. The Senior Technical Project Manager keeps projects aligned with business goals, meeting deadlines and budget targets. What You Will Do Lead cross-functional teams through all phases of technical projects Coordinate efforts and maintain clear communication between stakeholders Track progress, identify risks, and implement mitigation plans Promote collaboration to keep projects moving efficiently What We Look For Extensive experience managing technical projects Strong leadership skills in guiding teams and facilitating stakeholder communication Ability to identify project risks and develop effective solutions Comfort working in a changing environment with shifting priorities

Role Overview Capco is hiring a Technical Delivery Lead for Wealth Management in Toronto. This position centers on guiding technical delivery for projects that improve client experiences in the wealth management sector. What You Will Do Lead technical delivery efforts for wealth management initiatives Coordinate integration and execution of projects from start to finish Work with cross-functional teams to achieve project goals Apply expertise in wealth management technologies to address complex challenges Support innovation and continuous improvement throughout the delivery process Location Toronto, Canada

Revolutionizing Learning with AIAt Docebo, we're transforming workplace learning through the power of Artificial Intelligence. Our cutting-edge, AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly, enhancing productivity and focus on what truly matters. Our intelligent tools personalize the learning experience, streamline processes, and elevate training into a strategic asset that drives measurable outcomes.Join a forward-thinking team committed to challenging the norms of traditional learning. If you're passionate about leveraging AI to enhance workplace experiences, you'll thrive at Docebo. We embody our values daily through the Docebo Heart: fostering trust, embracing positive intent, and promoting diverse perspectives.Are you ready to join over 900 Docebians worldwide and redefine the future of learning? The journey of learning is perpetual, and we're here to lead the way.About the Role:As a Technical Account Manager at Docebo, you'll forge robust, long-term partnerships with clients by aligning their business objectives with our innovative LMS solutions. Acting as a trusted technical advisor, you will empower customers to maximize the value of our platform, drive user adoption, and anticipate future learning requirements.In this role, you'll serve as a vital link between customer stakeholders and Docebo's internal teams, translating strategic goals into scalable solutions. You will proactively monitor platform health, manage risks, and guide clients through technological advancements while working closely with Account Teams to ensure customer success throughout their journey.Key Responsibilities:Develop long-term technical strategies aligned with customer business goalsManage the technical and product relationship for designated accountsMonitor platform health, integrations, APIs, and usage patternsProactively identify and mitigate technical risks to safeguard business valueAssist customers in navigating new features, product releases, and industry best practicesProvide executive-level updates regarding performance, service level agreements, and alignment with the product roadmap

About the Role Cohere is hiring a Manager of Technical Staff in Toronto. This role leads a team of skilled technical professionals, guiding projects that advance AI technology. The manager sets direction, supports team growth, and ensures projects meet Cohere’s standards. What You Will Do Lead and mentor a group of technical staff members Oversee project delivery, ensuring quality and timely completion Promote collaboration and a supportive team culture Help shape the direction of AI-focused projects at Cohere Location This position is based in Toronto.

Farm Boy Inc. seeks an Assistant Service Manager for its Toronto store. This role works closely with the Service Manager to keep daily operations on track and ensure customers feel welcome every time they visit. Key responsibilities Support service operations so the store runs smoothly Contribute to a positive shopping experience for all customers Train and guide team members to meet Farm Boy’s service standards Assist the Service Manager with daily leadership tasks What we look for Background or strong interest in retail management Comfort working in a busy, customer-focused environment Ability to motivate and support a team Dedication to high standards and a positive workplace culture This position offers a chance to build retail management skills while shaping the customer experience at Farm Boy.

About DataVisorDataVisor stands at the forefront of innovation as the world's premier AI-driven Fraud and Risk Platform, offering unparalleled detection coverage in the industry. Our open SaaS platform simplifies the consolidation and enrichment of any data, empowering organizations to respond swiftly to evolving fraud and money laundering activities in real-time. Harnessing patented unsupervised machine learning technology, sophisticated device intelligence, and a robust decision engine, we guarantee performance improvements from day one. The adaptable architecture of DataVisor's platform supports complex use cases across diverse enterprises while significantly reducing total ownership costs. As an industry leader, we are proud to serve numerous Fortune 500 companies across various sectors.Our award-winning software is backed by a dedicated team of experts in big data, machine learning, security, and scalable infrastructure. We foster a culture of openness, positivity, collaboration, and a results-oriented approach. Join our dynamic team!Position OverviewAs a Senior Technical Account Manager (TAM), you will be pivotal in managing a portfolio of client relationships, positioning yourself as a trusted technical advisor and solution partner for key stakeholders within the customer’s fraud and risk teams. Collaborating closely with our Delivery Team, you will oversee the customer’s data integration and onboarding processes. Your mission is to guide customers in implementing best practices with our platform, ensuring they derive maximum value from their investment. Your responsibilities will span a wide range of topics, from assessing and debugging platform performance to providing technical guidance and best practices, and advising on the use of custom or DataVisor-built machine learning models and automation rules to identify suspicious activities. You will engage cross-functionally with Customer Success, Engineering, and Product teams to fulfill your objectives.Key ResponsibilitiesDeliver product support, escalation, and resolution for technical issues.Design machine learning and rule-based solutions to tackle clients’ fraud challenges.Lead in-depth solution deployment discussions during late-stage pre-sales calls.Understand client use cases and establish plans to meet success criteria.Manage the integration and implementation process of products for clients.Conduct and coordinate business reviews and presentations for clients.Influence the product roadmap by conveying client feedback to internal teams.Represent DataVisor as a technical ambassador at meetups, events, and conferences.

Job Purpose: The Senior Manager of Technical Program Management at EQ Bank plays a pivotal role in overseeing the comprehensive planning and management of intricate technical solutions throughout our Digital Banking ecosystem. Reporting directly to the Director of Technical Program Management, this leader will be responsible for ensuring the delivery of quantifiable value and outstanding customer experiences. This position emphasizes execution in alignment with company policies and strict adherence to Enterprise Change Management Processes. The Senior Manager will prioritize customer needs and the effects on customer journeys, driving delivery excellence by identifying technical risks, creating mitigation strategies, managing dependencies, and fostering collaboration across engineering teams, product management, and both internal and external partners. The ideal candidate will cultivate robust cross-functional relationships and exert influence without direct authority to achieve desired outcomes that align with business objectives, while simultaneously enhancing the reliability and usability of customer-facing products and services.