Manager, Customer Identity & Access Management (CIAM)

eqbank is seeking a Manager, Customer Identity & Access Management (CIAM) based in Toronto. This position takes the lead in safeguarding customer identities and securing access to digital banking services. Key Responsibilities Direct the CIAM strategy and oversee its implementation throughout the organization. Manage a team responsible for developing and maintaining identity management frameworks. Create and roll out access solutions that balance strong security with a smooth user experience. Ensure all identity and access management activities meet regulatory standards. Collaborate with teams across the company to refine and update security protocols. Team Approach The CIAM group at eqbank works to keep customer data secure while making access straightforward. The team values collaboration and is committed to ongoing improvement in its practices.

About Us At Momentum Financial Services Group, we empower individuals by transforming the way finances operate for those who need it the most. With over four decades of expertise, we are the driving force behind Money Mart—Canada's largest non-bank branch network and a pioneer in financial solutions for underserved demographics. Our offerings range from quick loans to money transfers and prepaid cards, connecting more than a million customers annually with the funds they require, precisely when they need it. At MFSG, we unite across various teams and departments to develop solutions that dismantle barriers and provide access to financial resources that may otherwise be unavailable. Whether you’re tackling challenges, constructing systems, or shaping strategies, your contributions make a tangible difference for real individuals. What We Offer Compensation Philosophy: Our approach is designed to attract and retain exceptional talent by providing competitive, equitable, and performance-oriented rewards. We regularly benchmark against industry standards, acknowledge outstanding performance, and continuously adapt to meet the needs of our employees and our organization. Discretionary Annual Bonus: Benefit from the possibility of a discretionary bonus based on individual achievements and company performance. Comprehensive Benefits: Our benefits package includes health and dental insurance with full premium coverage. We also provide an Employee Assistance Program to support your mental health and offer resources for personal challenges. Retirement Options: Secure your future with our extensive retirement savings plans, ensuring you are well-prepared for the long term. Hybrid Work Model: Enjoy the flexibility of a hybrid work environment, allowing a balanced approach between remote and in-office work. Additional Perks: We support your growth through tuition reimbursement and professional development opportunities, as well as discounts via Perkopolis and participation in our recognition and rewards programs to celebrate your contributions. Position Overview: Senior IAM Engineer We are on the lookout for a Senior IAM Engineer to conceptualize, implement, and oversee identity and access management solutions throughout our organization. This pivotal role will be instrumental in securing our systems, facilitating seamless user access, and ensuring compliance across both internal and customer-facing platforms.

Role Overview Kong Inc. is looking for a Staff Software Engineer focused on Identity and Access Management in Toronto. This role centers on improving security measures, refining user authentication, and maintaining the reliability of identity management systems. What You Will Do Enhance and maintain security protocols for identity and access management. Streamline authentication processes to support a growing user base. Work closely with teams across the company to design and deliver new solutions. Help ensure the integrity and reliability of identity management systems as needs evolve.

Okta’s Privileged Access Management (PAM) group develops the core infrastructure that controls access to sensitive servers, databases, and cloud resources for large organizations. The team serves as a security layer, granting access only when needed and supporting both people and automated systems. Their work forms the foundation for the security of critical systems and enables multiple feature teams across Okta. Role overview The Backend Software Engineer will design and build distributed systems where accuracy and reliability are crucial. This role centers on developing core components that influence the performance, reliability, and usability of the PAM product. Enhancements in this area reach across the entire platform, supporting organizations as they protect their most important infrastructure. What you will do Build and maintain backend systems that manage privileged access to sensitive resources Work on distributed systems challenges to ensure high reliability and scalability Develop foundational software components used by multiple teams Focus on improving performance, reliability, and usability Contribute to an identity-centric approach for cloud environments Who thrives here Engineers who enjoy thinking about how complex systems connect and interact People with strong views on abstraction and a willingness to adapt as products change Those interested in solving real-world security and operational challenges at scale Individuals who value precision and care in their code Location This role is based in Toronto, Ontario, Canada.

Okta secures digital identities for organizations navigating the evolving landscape of AI and human interaction. The company’s mission centers on building a trusted, neutral infrastructure that helps clients address complex, real-world challenges in identity and access management. The Customer First team specializes in helping customers and partners maximize their investment in the Okta Identity and Access Management (IAM) platform. This group works to ensure rapid adoption and long-term scalability for clients, focusing on solutions that keep identity management secure and efficient. Role overview The Customer and Partner Services Program Manager, based in Toronto, reports to the Manager of Partner & Education Services. This position serves as a technical subject matter expert, designing and delivering impactful learning experiences such as Instructor-Led Training (ILT) and professional services toolkits. The role centers on developing structured learning pathways that support the successful rollout, operation, and adoption of Okta solutions in real-world settings. What you will do Create and implement technical training materials and experiences for customers and partners Develop toolkits and documentation that enable hands-on learning and practical application Collaborate with Delivery, Enablement, Partner, and Product teams to align resources and technical content Translate complex product features into clear, actionable content for developers and administrators Who succeeds in this role Individuals who enjoy working at the intersection of technology and education Those skilled at simplifying technical information for diverse audiences People eager to improve customer time-to-value and support partner-led growth

Discover OktaAt Okta, we are redefining identity management as the world's leading identity company. Our mission is to empower individuals to securely use any technology, anywhere, on any device or application. With our innovative Okta Platform and Auth0 Platform, we provide comprehensive access management, authentication solutions, and automation, placing identity at the heart of security and growth for businesses.We value diverse perspectives and experiences, seeking lifelong learners who can contribute to our mission. Join us in our commitment to creating a world where identity is truly in your hands.We are on the lookout for a Director of Product Management for Okta Identity Threat Detection and Response Products. This strategic, managerial role will spearhead the advancement of Okta's cutting-edge identity security offerings. The ideal candidate will possess a robust technical background, a keen sense of product development, and a strong understanding of cybersecurity, along with excellent collaboration skills to define the trajectory of our essential security products. You will play a pivotal role in mobilizing cross-functional teams to implement key initiatives in this critical domain.Leveraging the powerful Okta Identity Cloud, our goal is to deliver the most comprehensive, user-friendly, and secure identity security product suite on the market. Your team will oversee significant products like Okta Identity Threat Protection with Okta AI, Okta ThreatInsight, and Okta Network Zones, among other crucial security functionalities. Our customers rely on these solutions to protect their digital assets and ensure secure access for their users, making this role vital for integrating security into every aspect of our offerings.To succeed in this position, you must have a profound understanding of customer security needs, a strong empathy for both end-user and administrator experiences, and the capacity to effectively prioritize among competing demands from various Okta teams.

Empowering Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking AI's potential. As leaders in identity management, we are committed to creating a secure environment that allows organizations to embrace the future confidently. We are searching for innovative thinkers who thrive on solving complex challenges and are driven by a sense of urgency and excellence. Join us in a role that defines your career and aligns with our mission. If you're ready to make an impact, let's connect.Okta: The World’s Identity Company™As the foremost leader in identity management, Okta is dedicated to building a more secure world. Our neutral, robust, and extensible platform places identity at the core of your technology stack, securing all identities, including customers, employees, partners, and AI agents.Trusted by Leading Brands. Okta is the trusted partner for two-thirds of the Fortune 100 and over 40% of the Forbes Global 2000 as they navigate their identity-powered journeys.The Strategic Workforce Identity OpportunityFocus on Okta Platform: This role is key to our Strategic segment team, overseeing large enterprise organizations across critical industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.The Technical Account Management (TAM) team consists of a global network of Okta product experts committed to ensuring our customers' success. We strive to understand each client's unique ecosystem, allowing us to not only tackle current challenges but also anticipate and innovate for the future.As a Senior Technical Account Manager, your primary focus will be on Workforce Identity, acting as a trusted technical advisor and advocate for our largest customers. You will be responsible for strategic account alignment and broad deployment strategies to foster sustainable success through enhanced technical maturity.Key Workforce Identity Solutions You Will Support:The Okta Platform safeguards employees, contractors, and partners across the entire identity lifecycle, addressing governance, access, and privileged controls.

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking the full potential of AI technology. Our mission is to secure this transformative approach by developing a trusted and neutral infrastructure that organizations can rely on to navigate this new era safely. This endeavor requires a passionate and innovative mindset to tackle complex challenges with significant real-world implications. We are in search of proactive builders and leaders who value speed, urgency, and excellence in execution.If you share our vision, we invite you to discuss this exciting opportunity with us.The Customer First TeamOur team consists of experts in Identity and Access Management (IAM), dedicated to maximizing the potential of the Okta IAM platform for our customers, businesses, and organizations. We focus on delivering rapid time-to-value in adoption and usage while promoting scalability and agility. Join us as we work towards a future where identity truly belongs to you.Role SummaryReporting to the Manager of Partner & Education Services, you will serve as a crucial technical subject matter expert, responsible for crafting and developing impactful learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role emphasizes designing comprehensive learning journeys that facilitate the successful deployment, operation, and adoption of solutions in real-world applications.In collaboration with the Delivery, Enablement, Partner, and Product teams, you will ensure that our customers and partners have the hands-on resources and technical guidance necessary to excel in a dynamic ecosystem. The ideal candidate is enthusiastic about technology and education, possessing the ability to translate intricate product features into straightforward, actionable training and documentation for both developer and administrator audiences. By creating exceptional learning experiences, you will play a pivotal role in accelerating customer time-to-value, enhancing partner-driven revenue, and improving overall customer satisfaction.Key ResponsibilitiesTechnical Lab Development: Design, maintain, and support interactive lab environments that reinforce learning through practical application, focusing on understanding the 'why' behind the 'how.'New Product Readiness: Serve as a technical subject matter expert for new product launches, transforming complex features into easily digestible content for our customers and partners.Subject Matter Expert: Stay informed on emerging trends, industry best practices, and identity-driven digital transformation. Maintain a comprehensive technical understanding of Okta and Auth0.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

Unlock the Power of Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of AI's potential. Our mission is to secure this potential by creating a trusted, neutral infrastructure that allows organizations to embrace the future with confidence. This journey involves addressing complex challenges that have real-world implications. We seek passionate builders and owners who act swiftly, with urgency and a commitment to excellence.Join us in making a meaningful impact. If you share our vision, we want to hear from you.The Customer First TeamOur team of Identity and Access Management specialists is dedicated to helping customers, enterprises, and organizations maximize their investments in the Okta IAM platform. We focus on delivering rapid value during adoption and usage, while enhancing scalability and agility. Positioned within the Customer First division, we are committed to ensuring our customers' long-term success. Be part of a vision where Identity truly belongs to you.Role OverviewAs a Senior Delivery Success Manager (DSM), you will report to the Manager of Partner Delivery Success. This pivotal role involves leading and developing Okta partners to ensure they effectively deliver Okta services to our valued clientele.The Senior DSM is tasked with enhancing partner delivery capabilities within a specified product domain and regional partner portfolio. You will ensure that service delivery partners are equipped to deploy Okta solutions successfully through capability development, go-live validation, and delivery oversight.In this role, you will serve as the primary operational leader, guiding partners through the Service Delivery Partner maturity model to guarantee high-quality implementations.This position requires collaboration across various functions including Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while upholding implementation quality.Key ResponsibilitiesEnhance delivery capabilities across the designated partner portfolio.Guide partners through the Service Delivery Partner maturity model.Identify specialization gaps and propose enablement strategies.Support partners in achieving product specializations (e.g., OWI, Auth0, Workflows).Encourage partner certification and skills enhancement.Review and validate partner go-live submissions.Categorize deployments based on Standard, Advanced, and Strategic complexity levels.Ensure deployments adhere to Okta’s delivery standards.Collect delivery feedback from Professional Services and customers.

Join Marqeta as an Identity Security Engineering Intern and immerse yourself in the world of Identity and Access Management (IAM) within dynamic cloud-native environments. In this role, you will actively support the team in executing innovative identity strategies that ensure secure access across all Marqeta systems and services, entirely hosted in the cloud with zero data-center footprint. Embrace our Flexible First approach: this position can be performed remotely from anywhere within Ontario or British Columbia, Canada. We are excited to welcome you on board! This internship will span 12 weeks, starting on June 1st and concluding on August 21st, 2026. Please note that this internship is not for an existing vacancy.

Join System Canada Technologies as a UI Accessibility Tester and play a critical role in ensuring our digital products are accessible to all users. In this position, you will conduct thorough testing of user interfaces, identifying accessibility barriers and providing recommendations for improvements. You will collaborate closely with cross-functional teams to advocate for best practices in accessibility and enhance user experiences.Key responsibilities include evaluating web applications for compliance with accessibility standards, performing user testing with individuals with disabilities, and documenting findings for development teams. Your expertise will help us create inclusive technology solutions that cater to diverse user needs.

Fable works with major global brands to create digital products that improve accessibility for people with disabilities. The company’s clients include Walmart, Slack, and Shopify. Fable has received recognition from Forbes Accessibility 100 for 2025, Fast Company, the World Summit Awards, and the Zero Project, which is backed by the United Nations. Role overview The Senior Product Manager leads a core product area within a cross-functional team, focusing on accessible digital experiences shaped by real user feedback. This role centers on building solutions that go beyond compliance, aiming to serve people with a wide range of abilities. The team combines research-driven practices with direct community input to help organizations deliver truly inclusive products. What you will do Own strategy and execution for a major product domain, reporting to the Group Product Manager. Collaborate with Engineering, Design, and other partners in a pod structure to deliver value across enterprise and community offerings. Investigate and thoughtfully integrate AI into Fable’s platform to enhance accessibility and improve user workflows, always guided by real user needs and a commitment to transparency. Navigate ambiguity, balancing long-term vision with immediate priorities, and make trade-offs that benefit both users and the business. Foster collaboration and growth within the team, empowering others to excel. Requirements Based in Canada and able to work within North American time zones (Eastern Time preferred). Background in product management, especially in ambiguous or evolving domains. Proven ability to connect user insights to product strategy and execution. Strong collaborator with a focus on accessibility and inclusive design. Fable encourages applications from those who see themselves in most of these points.

Okta, Inc. builds secure identity infrastructure for organizations adapting to new challenges in artificial intelligence. The company’s mission is to help organizations manage complex identity needs and safely unlock the potential of AI. Okta’s culture values urgency, strong execution, and a commitment to excellence. The Customer First team specializes in Identity and Access Management (IAM), partnering closely with clients to drive effective adoption of the Okta platform. The team’s work centers on helping customers realize value quickly and scale securely, with a focus on long-term client success and maintaining individual control over identity. Role overview The Senior Delivery Success Manager reports to the Manager of Partner Delivery Success and works with Okta partners to support service delivery across a defined product domain and regional partner portfolio. This role focuses on building partner delivery capabilities, overseeing enablement, and ensuring partners are ready for go-live. The Senior DSM plays a key part in advancing partners through Okta’s Service Delivery Partner maturity model and upholding high standards for implementation quality. Collaboration with Professional Services, Alliances, Sales, and Enablement teams is central to scaling partner-led delivery while maintaining quality. What you will do Develop delivery capabilities within the assigned partner portfolio Guide partners through the Service Delivery Partner maturity model Identify gaps in specialization and recommend enablement paths Support partners in achieving product specializations, including OWI, Auth0, and Workflows Encourage partner certification and skill development Review and validate partner go-live submissions Classify deployments by complexity: Standard, Advanced, or Strategic Ensure all deployments meet Okta’s delivery standards Gather feedback on delivery from Professional Services and customers Location This position is based in Toronto, Ontario, Canada.

Role overview HelloFresh is looking for an Associate Manager of Customer Relationship Management (CRM) in Toronto, Ontario. The main focus is to build stronger customer engagement and increase retention using targeted CRM strategies. What you will do Lead initiatives that strengthen how HelloFresh connects with and keeps its customers. Analyze customer data to guide marketing choices and improve communication methods. Coordinate with teams across the company to ensure CRM projects support HelloFresh’s mission to deliver fresh ingredients and recipes. Collaboration This position works closely with colleagues from various departments. The goal is to make sure CRM activities align with company objectives and enhance the customer experience.

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

Your Role: As the Customer Business Manager, you will be responsible for formulating and implementing both annual and long-term strategic business plans aimed at achieving profitable sales targets across various Kao customers. Your leadership will drive exceptional marketplace performance through data-informed benchmarking, category management, and innovative trade marketing strategies, while fostering strong relationships with key accounts. Collaboration is key as you work closely with strategic customers to develop and execute joint business initiatives that not only meet sales and profitability benchmarks but also stimulate category and brand growth. At Kao Canada, we pride ourselves on offering an attractive benefits package alongside a competitive salary range of $80,000 - $100,000 plus bonuses.

About the Role Cohere is looking for a Customer Marketing Manager based in Toronto. This role focuses on building and executing marketing campaigns that strengthen customer loyalty and satisfaction. The position works closely with teams across the company to understand customer behaviors and preferences, making sure marketing efforts connect with the right audience. What You Will Do Develop and launch marketing campaigns aimed at engaging and retaining customers Create marketing materials that speak to customer needs and interests Manage communication channels used to reach customers Analyze customer data to track and report on the impact of marketing initiatives Collaborate with colleagues in other departments to align strategies and share insights Location This position is based in Toronto.

Okta secures digital identity for both people and AI, building trusted, neutral infrastructure that helps organizations adapt confidently as technology evolves. The company tackles complex challenges with real-world impact and values leaders who move quickly while delivering quality results. Auth0 by Okta serves as a developer-focused authentication and authorization platform. Supporting over 100 million daily logins, Auth0 delivers secure and seamless access to applications worldwide. Its design keeps identity management straightforward, allowing customers to focus on their own innovation while relying on strong privacy and security foundations. Role overview The Organizations team at Okta extends Auth0’s features for B2B SaaS applications. This group develops tools that empower enterprise SaaS customers to manage access for their own clients and partners at scale. Work centers on supporting secure logins with proper permissions and making onboarding fast and efficient for B2B customers. Projects are shaped by customer needs and involve close collaboration with other teams. Technology stack NodeJS (JavaScript and TypeScript) PostgreSQL for data management Services deployed on AWS and Azure Containers used throughout development and production What we look for The team seeks leaders who care deeply about user experience and enjoy solving complex, large-scale problems. Experience with NodeJS, PostgreSQL, AWS, Azure, and containerized environments is important. A focus on delivering for customers is highly valued. Location This position is based in Toronto, Ontario, Canada.