Customer Analytics Manager at Jobber | Toronto

Are you driven by the power of data to influence critical business decisions?Join Jobber as a Customer Analytics Manager in one of several specialized domains: Marketing Analytics, Post-Sales Analytics, or Strategic Analytics. While the foundational competencies outlined below are relevant across all roles, each position may call for specific experience or expertise in a particular area, which you will have the opportunity to indicate during the application process.At Jobber, our mission is to empower small businesses to thrive. We partner with local home service providers—such as plumbers, painters, and landscapers—to revolutionize their service delivery through innovative technology. With Jobber, these businesses can efficiently quote, schedule, invoice, and accept payments, all while ensuring a seamless and professional experience for their customers. In today's rapidly evolving service landscape, we equip small businesses with the tools and flexibility to operate whenever and however they choose.Recognized for our culture of transparency, inclusivity, collaboration, and innovation, Jobber has earned accolades from Great Place to Work and has been featured in Canada’s Most Admired Corporate Cultures. We are proud to appear on the Globe and Mail’s list of Canada’s Top Growing Companies, and to be included in Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an executive team boasting over thirty years of industry experience, we have made significant strides since our inception in 2011, yet we have only begun to realize our ambitions for our customers.The Team:Our Analytics team is a crucial part of Jobber’s Strategy & Analytics organization, functioning as our internal consulting group that connects data with business insights across the company. In essence, Analytics serves as a central function dedicated to driving business outcomes throughout Jobber’s ecosystem.As a Customer Analytics Manager, you will act as a trusted partner to stakeholders within your area, delivering high-quality analyses and insights that will shape strategy, implementation, and ongoing improvements.The Role:In this position, you will operate as a senior individual contributor, leading analytical initiatives through influence, expertise, and robust partnerships.

Are you enthusiastic about utilizing data to influence significant product strategies?If so, Jobber could be your ideal workplace! We are on the lookout for a Product Analytics Manager to join our Strategy & Analytics team.At Jobber, our mission is to empower small businesses to thrive. We partner with local home service providers like plumbers, painters, and landscapers, revolutionizing service delivery through innovative technology. Jobber enables these businesses to efficiently quote, schedule, invoice, and collect payments, all while ensuring an exceptional customer experience. In today's fast-evolving business landscape, service delivery is transforming rapidly, and we are committed to providing our customers with the flexibility and power to manage their operations on their terms.Our culture, characterized by transparency, inclusivity, collaboration, and innovation, has earned accolades from Great Place to Work and Canada's Most Admired Corporate Cultures. Jobber is also featured in the Globe and Mail's list of Canada's Top Growing Companies, along with Deloitte Canada's Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ listings. With an executive team boasting over three decades of industry experience, we have made remarkable strides since our inception in 2011, but we are just getting started on our journey to deliver even more value to our customers for our customers.The Team:The Product Analytics team operates within the Analytics & Strategy department, serving as a vital decision-support system that integrates data, business insights, and technology across the organization. Our primary goal is to drive positive business outcomes throughout Jobber's ecosystem. The team collaborates closely with Product, Design, Engineering, and GTM stakeholders to ensure every critical decision is backed by robust analytical insights.We pride ourselves on being a curious and collaborative group. We engage in thoughtful discussions, share insights, and approach our work seriously while maintaining a light-hearted atmosphere. Individuals who thrive here are those who seek to understand the underlying reasons behind successes, rather than simply reporting outcomes.The Role:In this position, reporting to the Director of Product Analytics, the Product Analytics Manager will spearhead analytical initiatives aimed at enhancing Jobber’s subscription product offerings...

Jobber is looking for a Customer Analytics Manager (Post-Sales) to join the Analytics & Insights team in Toronto. This position centers on using data to influence business decisions and improve the experience for small business customers after they purchase Jobber’s services. Role overview The Customer Analytics Manager leads a team focused on the post-sales journey. This includes onboarding, support, account management, engagement, retention, expansion, and overall customer value. The role blends people leadership, strategic collaboration, and hands-on analytical work to uncover what drives customer success at Jobber. Key responsibilities Manage and mentor analysts working on post-sales customer touchpoints. Develop insights and analytics to support customer success after the sale. Collaborate with teams across Jobber to encourage data-driven decisions. Help shape strategies that improve engagement and retention for small business clients. Team and reporting This position is part of the broader Strategy & Analytics department, which connects data insights to all areas of Jobber’s operations. The Customer Analytics Manager reports to the Senior Manager, Customer Analytics.

Join Jobber as a Senior Product Manager focusing on Payments Growth and play a pivotal role in enhancing our payment solutions. As part of our dynamic team, you will strategize and execute initiatives that drive adoption and growth of our payments products. Your insights will help shape our product roadmap and ensure we deliver exceptional value to our customers.

Are you passionate about empowering others to achieve their goals?Join Jobber as a Product Support Manager within our Customer Success department!At Jobber, we are dedicated to helping small businesses thrive. As highlighted in the Globe and Mail, we collaborate with home and field service companies to enhance their ability to quote, schedule, invoice, and collect payments efficiently. Recognized as the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, we have made significant strides since our inception in 2011, yet we are just beginning to unlock our full potential for our customers.Our product empowers entrepreneurs with the flexibility to work from their office or in the field, and we extend that same flexibility to our employees. You can choose to work from either our Edmonton or Toronto offices, or remotely from anywhere in Canada. We are committed to providing our Jobberinos with an exceptional experience that enables impactful work. Our recognition as a top workplace in Canada is a testament to our commitment!About the Team:Our Success team partners with various departments and stakeholders to bring our core values to life for our customers. By embodying values such as humility, support, and genuine care, the Success team ensures that all our customers can achieve success with Jobber.The Product Support team works closely with our frontline Jobberinos to guarantee that our customers receive prompt and effective assistance. Whether it's through phone calls, live chats, or emails, this team is ready to explain our latest features, provide guidance on functionality and custom workflows, or gather valuable feedback.About the Role:In this role, you will report to the Senior Manager of Product Support, leading initiatives to enhance customer experience and support.

As a Senior Manager of Product Design at Jobber, you will play a crucial role in shaping our design vision and leading a talented team of designers. You will be responsible for creating innovative design solutions that enhance user experiences across our platform. If you are passionate about design and leadership, and have a proven track record in product design, we want to hear from you!

Join Jobber as a Senior Product Manager specializing in Invoicing, where you will lead innovative product strategies that enhance customer experiences and drive business growth. You will collaborate with cross-functional teams to develop and execute a product roadmap, ensuring alignment with our overarching goals.

About Jobber Jobber builds technology for small businesses in the home service sector, including plumbers, painters, and landscapers. Our platform streamlines quoting, scheduling, invoicing, and payments, helping business owners deliver a smooth, professional experience to their customers. We aim to give small business owners more control over how they run their companies. Our company culture values transparency, inclusivity, collaboration, and innovation. Jobber has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, the Globe and Mail’s Canada’s Top Growing Companies, and Deloitte’s Technology Fast 50™. With a leadership team bringing decades of experience, we are committed to redefining what success looks like for our customers. Why Join the Fintech Team? Fintech is one of Jobber’s fastest-growing areas and a central focus for our future. By embedding financial tools into our platform, we help small business owners get paid faster, access capital, and invest in their growth. Our goal is to expand our financial offerings beyond payments and deliver new solutions that make a real difference for our users. Role Overview: Senior Manager - Fintech Innovations The Senior Manager - Fintech Innovations will lead key fintech initiatives at Jobber. This role turns ideas into business cases and launches products that drive revenue and growth. The position sits within our Fintech team, a collaborative group dedicated to building the financial tools that help small businesses succeed. Projects may include pricing strategy, partnership development, piloting new products, and more. The role bridges the gap between strategy and execution, requiring someone comfortable managing projects from start to finish. Responsibilities include analytics, pricing, go-to-market planning, product development, and risk management.

Join Jobber as a Senior Partner Manager in our Product Partnerships team. In this pivotal role, you will be responsible for leading strategic collaborations with key partners to enhance our product offerings. Your expertise will drive the development of innovative solutions that align with our business objectives and meet market needs.As a Senior Partner Manager, you will cultivate strong relationships, negotiate agreements, and ensure successful project execution. You will work closely with cross-functional teams, including product development and marketing, to implement partnership strategies that deliver value to our customers.

Tiger Analytics is a premier advanced analytics consulting firm, recognized as a trusted partner to numerous Fortune 100 companies. We empower businesses to derive significant value from their data through our deep expertise in Data Science, Machine Learning, and Artificial Intelligence. Our leadership and contributions in the field have been acknowledged by industry leaders such as Forrester and Gartner.We are seeking an individual who possesses a strong combination of business consulting acumen and a solid background in data analytics.Key Responsibilities:Leverage cutting-edge data science applications to address complex business challenges.Engage directly with client stakeholders to translate business needs into comprehensive analytics solutions.Effectively present analytical strategies to diverse business audiences, emphasizing the value and reliability of the proposed solutions.Design and implement end-to-end analytics solutions based on a thorough understanding of business problems to ensure efficient and sustainable delivery.Lead analytics projects while fostering collaboration with client stakeholders and global Tiger Analytics teams.Collaborate with team members to identify and implement relevant analytical techniques that yield actionable business insights.Deliver presentations to senior management, relay results to business teams, and develop strategies to integrate analytics into operational processes.

Are you passionate about uniting technology, strategy, and people to create transformative software solutions?If so, Jobber is the ideal place for you! We are on the lookout for a Director of Software Engineering to lead our AI Workflow & Ecosystem teams. If you have a strong commitment to using technology to make a meaningful impact within an organization, we would love to hear from you!At Jobber, our mission is to empower small businesses to thrive. We work alongside local home service providers, such as plumbers, painters, and landscapers, to revolutionize service delivery through our advanced technology solutions. With Jobber, these businesses can easily quote, schedule, invoice, and accept payments, all while delivering a seamless and professional customer experience. The landscape of small business operations has evolved; service delivery and consumer expectations are changing rapidly, and we provide the tools to help our clients manage their businesses with flexibility and control.Our culture, which prioritizes transparency, inclusivity, collaboration, and innovation, has earned us accolades including Great Place to Work and recognition as one of Canada’s Most Admired Corporate Cultures. Jobber has also been featured in the Globe and Mail’s list of Canada’s Top Growing Companies, as well as Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. Guided by an Executive team with over thirty years of industry experience, we have made significant strides since our inception in 2011, and we are just beginning to unlock our potential for our customers.We are committed to the professional growth of our employees, offering a wealth of onboarding resources, tutorials, hackathons, and mentorship opportunities. Our team comprises individuals with varying levels of experience, fostering a rich environment for mentorship and collaboration. At Jobber, our leaders prioritize empathy and support, helping employees maintain a healthy work-life balance. Bring your passion and dedication to this role and realize your goals with us.The Team:At Jobber, we do more than just build products; we solve real challenges that enable small businesses to succeed. Our company values—humility, supportiveness, and genuine care—are not just words; they are deeply embedded in our culture. We thrive in a collaborative environment where teams have the autonomy to make decisions and shape the company’s future. We release products quickly and iteratively while dedicating time to addressing technical debt, ensuring we receive immediate feedback from our customers to enhance their experiences.

Role overview Jobber is looking for a Principal Mobile Software Engineer in Toronto to guide the development of mobile applications that improve user experience. This role works closely with teams across the company to design and build reliable, high-quality software for mobile platforms. What you will do Lead the creation and improvement of mobile solutions for Jobber’s users Work with cross-functional groups to plan, design, and implement software that meets high standards for scalability and performance Advise on mobile technology choices and help the team adopt effective engineering practices Identify and explore new ways to solve user problems through mobile technology What you bring Extensive experience building and scaling mobile applications Strong knowledge of mobile development tools and frameworks Ability to lead and mentor other engineers in mobile best practices Comfort working with multiple teams to deliver high-quality products

As a Senior Analyst in Supply Analytics at Agoda, you will play a pivotal role in driving data-driven strategies to enhance our supply chain efficiency. You will leverage advanced analytics and collaborate with cross-functional teams to optimize supply performance and improve overall business outcomes. This is your opportunity to contribute to a dynamic and innovative team in a global leading online travel agency.

Location: Toronto Metropolitan AreaBase Salary: $95,000 – $105,000 (CAD)About TeragoniaTeragonia stands at the forefront of innovation, delivering an AI Operating System tailored for Private Equity. Our mission is to empower sponsors and their portfolio companies to transform fragmented operational data into decisive actions that enhance EBITDA. Operating within the high-stakes realm of enterprise performance, where outcomes are bound by a 3 to 5 year timeline, our execution speed is crucial in defining returns. With our proprietary AI platform, Astradis™, we seamlessly integrate structured and unstructured data, providing prescriptive insights in near real-time, directly into operating workflows with clear accountability and measurable outcomes.We collaborate with private equity firms managing over US$400 billion in assets, rapidly expanding our global footprint. Our impact is quantifiable; we drive a 3% to 5% uplift in EBITDA across portfolio companies, facilitate roll-ups through standardized data and KPI frameworks, and ensure continuous exit readiness with precise performance instrumentation. At Teragonia, we are revolutionizing episodic consulting with a compounding AI platform that amplifies expertise across diverse companies, industries, and investment cycles.We cultivate a diverse, inclusive, and collaborative environment while offering a robust career development platform through cross-functional learning within our multidisciplinary structure. Our competitive compensation package aligns with industry leaders, featuring 401k matching, comprehensive medical insurance, and additional benefits.Explore more about our mission, vision, and values on our website: About Teragonia: https://teragonia.com/company/Our Values: https://teragonia.com/careers/Our Purpose: https://teragonia.com/value-orchestration/

Join Tiger Analytics as a Manager/Sr. Manager in Customer and Digital Marketing Analytics. In this pivotal role, you will spearhead analytical initiatives that drive marketing strategies for our retail and consumer packaged goods (CPG) clients. You will leverage data to extract actionable insights, enabling our clients to enhance customer engagement, optimize marketing spends, and achieve remarkable growth.As a leader in our analytics team, you’ll collaborate closely with cross-functional teams, guiding project execution from inception to completion while ensuring alignment with business objectives. You will also mentor junior analysts and contribute to the overall development of analytic capabilities within the organization.

About ClutchClutch is Canada's leading online used car retailer, dedicated to providing an effortless and enjoyable car-buying experience. Our platform allows customers to explore a vast selection of vehicles from the comfort of their homes, have their chosen car delivered directly to their door, and enjoy our reassuring 10-Day Money-Back Guarantee. Celebrated as one of Canada’s Top Growing Companies for two consecutive years and recognized in LinkedIn's Top Canadian Startups list, we are eager to welcome inquisitive, diligent, and passionate individuals to our expanding team.Founded in 2017 and headquartered in Toronto, Clutch is supported by renowned investors such as Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90. To discover more about us, visit clutch.ca.About the RoleClutch is on the lookout for a Senior Analytics Engineer to architect, maintain, and enhance our analytics data infrastructure. In this pivotal role, you will collaborate with business units, oversee essential data domains, and mentor fellow analytics engineers while advocating for data quality, governance, and contemporary analytics methodologies.

Location: Toronto Metropolitan AreaBase Salary: $200,000 – $225,000 (CAD)Company OverviewAt Teragonia, we are revolutionizing the private equity landscape with our cutting-edge AI Operating System. Our mission is to empower sponsors and their portfolio companies to transform fragmented operational data into actionable insights that enhance EBITDA. Operating in a high-stakes environment where results must be delivered within a 3 to 5-year horizon, we leverage our proprietary AI platform, Astradis™, to unify both structured and unstructured data, providing near real-time prescriptive insights that seamlessly integrate into existing workflows.We collaborate with private equity firms managing over US$400 billion in assets, driving measurable improvements and maintaining continuous readiness for exits. Our approach replaces traditional consulting with an AI-driven platform that amplifies expertise across various sectors and ownership cycles. Teragonia is designed for high-agency builders who seek early responsibility, direct interaction with top-tier private equity firms and their executives, and the opportunity to shape the operational framework for value creation in the AI era.We pride ourselves on offering a comprehensive career development platform, fostering cross-learning in a diverse, inclusive, and collaborative environment. Our competitive compensation package is aligned with industry leaders, featuring 401k matching, comprehensive health insurance, and additional benefits. Read more about our mission, vision, and values.

Role Overview Tiger Analytics is hiring a Manager of Talent Acquisition - Analytics. This remote position is based in Toronto, Ontario, Canada. The role centers on shaping and executing the company’s recruitment strategy for analytics professionals. What You Will Do Lead recruitment initiatives aimed at attracting skilled analytics talent. Work closely with stakeholders to refine and improve hiring processes. Support efforts to build and maintain a diverse, high-performing team. Apply expertise in analytics and talent acquisition to identify, engage, and secure top candidates. Location Remote role based in Toronto, Ontario, Canada.

AbbVie Inc. seeks a Manager of Analytics Solutions based in Toronto. This leadership role guides a team dedicated to developing analytics solutions that drive actionable insights for the organization. Role overview The Manager of Analytics Solutions oversees the delivery of analytics projects aimed at supporting better patient outcomes. Collaboration is central to this position, as it works with teams from various departments to shape analytical strategies and align data-driven decisions with business objectives. Key responsibilities Lead a team focused on analytics solutions and insight generation Work cross-functionally to develop and implement analytical strategies Ensure analytics efforts are aligned with business goals and support improved patient outcomes Collaboration This position partners with colleagues across the company to integrate analytics into decision-making processes and help achieve organizational priorities.

Join MaintainX as a Customer Success Manager, where you'll play a crucial role in enhancing customer satisfaction and driving product adoption. You will be responsible for establishing strong relationships with our clients, ensuring they derive maximum value from our solutions. As the voice of the customer, you will advocate for their needs within the company while collaborating with various teams to address concerns and facilitate product improvements.