Client Experience Manager

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.

As the Client Experience Manager at Cavell Risk, you will play a pivotal role in delivering exceptional insurance brokerage services to our clients. You will be the primary point of contact for clients, expertly managing relationships and ensuring high levels of customer satisfaction. In this dynamic position, you will also support our sales and marketing initiatives, driving our firm's success. Note: A valid RIBO license is mandatory for this role.

As the Director of Client Experience at Cavell Risk Management Inc., you will play a pivotal role in fostering and nurturing robust relationships with our clients. Your commitment to delivering exceptional service and tailored solutions will ensure that we meet the distinct needs of each business. In addition to managing client accounts, you will proactively identify new business opportunities and collaborate with team members to meet our organizational goals and stimulate growth.

The Associate, Client Experience plays a pivotal role in enhancing client satisfaction by assisting the Manager, Client Experience in a variety of operational tasks. Key responsibilities include the meticulous processing and maintenance of policy documentation, ensuring data integrity, and efficiently addressing customer inquiries. The associate will also support administrative functions and uphold client records, facilitating the delivery of outstanding service to our clientele.

Join Us in Creating Financial FreedomAt Wealthsimple, we are dedicated to democratizing financial services, making them accessible, transparent, and affordable for all. As Canada's leading fintech company, we serve over 3 million clients and manage more than $100 billion in assets. Our fast-paced environment thrives on ownership, accountability, and a genuine care for our clients. If you're passionate about improving lives through finance, we want to hear from you.We take pride in our achievements, and we’re just getting started. Explore our Culture Manual and discover how we work.Our Client Operations team goes beyond mere ticket resolution; we tackle financial challenges by simplifying complex concepts into understandable solutions. We continuously recruit and offer flexible start dates to foster our growth.Location & Work ModelHybrid Work Environment: This role is based at our Toronto headquarters.In-Office Requirement: Candidates must be available to work in a hybrid setting and visit our offices at 80 Spadina Avenue as needed.Your Daily ResponsibilitiesClient Advocate: As a voice for Wealthsimple, you will represent our clients' financial interests and convey investment, trading, and personal finance concepts in a straightforward manner.Problem Solving: Take charge of the client journey, whether facilitating complex transfers or managing back-office operations, ensuring clients meet their objectives, like promotion deadlines.Collaborative Mindset: Work closely with all departments, from Product to Operations, gaining insights into our financial tools and enhancing them through direct client interactions.Fintech Expertise: Develop your skills as a fintech expert by mastering various applications and platforms to deliver innovative solutions.

As a Client Experience Coordinator for raisin®, you will play a pivotal role in ensuring our charitable clients receive exceptional technical support and training. Your responsibilities will include:Technical Support: Deliver ongoing assistance for various charitable organizations utilizing the raisin® online fundraising platform.Training: Conduct comprehensive training sessions for clients on the features and functionalities of the raisin® product, both online and in-person.Tracking: Maintain an up-to-date CRM tool with detailed records of account activities, opportunities, and contact information. Accurately track and bill support time.Marketing: Aid in marketing efforts, both digital and print, as required.Business Development: Support ongoing business development initiatives directed by management.Product Development: Collaborate in identifying potential features for future product enhancements.What We Offer:Join a stable yet dynamic company with over 20 years of experience.Receive a competitive salary.Enjoy a comprehensive health and benefits package.Participate in team-building activities and social events.Work alongside a supportive team of intelligent colleagues.This position is primarily remote, but candidates living in Canada are encouraged to apply.This is a full-time role, Monday to Friday, with a salary range of $44,000 to $50,000, based on experience.COVID-19 Precautions:Currently, all team members at A.K.A. are working remotely. Training and onboarding will take place online until further notice. However, candidates must be able to work in our renovated office in Toronto once it is safe to do so.

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Role overview Lyft is looking for a Product Manager to focus on Driver Experience in Toronto. This role centers on improving how drivers interact with the platform and shaping the features that matter most to them. The work directly impacts driver satisfaction and engagement. What you will do Lead cross-functional teams to design and launch new features for drivers Gather and analyze insights to inform the product roadmap Drive improvements that make it easier and more rewarding for drivers to use Lyft Champion the needs of drivers throughout the product development process Location This position is based in Toronto, Canada.

Join Stripe as the Engineering Manager overseeing Agent Experiences, a pivotal role where you will lead the development of innovative solutions to enhance customer interactions. You will collaborate with cross-functional teams to drive product vision and execution, ensuring a seamless experience for our users.

About UsAt #paid, we are dedicated to empowering creators to pursue their passion—creating. Our innovative marketplace seamlessly connects accredited creators with some of the world's most renowned brands, including McDonald’s, Samsung, and Disney, cultivating genuine collaborations that yield substantial business results. We have developed a marketplace that addresses significant challenges in the creator ecosystem, from equitable pricing to algorithmic matching and content usage rights, guaranteeing that every partnership is effective and smooth.With our proprietary technology and an unwavering commitment to trust and transparency, we are transforming the way brands and creators collaborate to create magic. Recognized as the top choice for customer support and managed services, #paid is at the forefront of the creator marketing industry. Through cutting-edge technology and a team of driven individuals, we are reshaping the future of the creator economy.The RoleIn your role as the Senior Client Success Manager overseeing our Key Accounts, you will serve as a trusted strategic advisor and operational expert for some of our most valued brand partners. This position combines meticulous campaign execution (including Creator Management) with relationship-focused account and client management.You will orchestrate intricate creator marketing initiatives from inception to completion while fostering enduring relationships with enterprise-level clients. Your responsibility includes not only ensuring that campaigns meet client goals but also collaborating with the Client Partners on account renewals and growth.You will work cross-functionally with teams such as Product, Sales, Media, Analytics, and Strategy to achieve outstanding outcomes, retain and expand key accounts, and influence how #paid collaborates with its largest clients.

Role Overview Mufg Investor Services is hiring a Senior Associate Director, Client 360, based in Toronto. This leadership role centers on client relationship management. The position plays a central part in developing and refining client engagement strategies, aiming to deliver strong service and results for clients. What You Will Do Shape and improve how the organization engages with clients Work with teams across departments to deliver coordinated solutions Oversee the implementation of Client 360 initiatives Ensure the organization meets and exceeds client expectations

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

Ebury empowers ambitious businesses to achieve global growth, and we extend the same philosophy to our employees. We cultivate a culture of innovation, collaboration, and problem-solving, creating an inclusive environment where everyone feels valued and supported in their journey to success.If you are a team player eager to revolutionize how businesses operate on a global scale, we encourage you to reach out - we would be thrilled to explore how Ebury can elevate your career and help you shape the future.Senior Client Portfolio Manager / FX DealerEbury Toronto - Office basedCompensation: $100,000 base salary + commission (OTE of up to $250K+)We are seeking an experienced Client Portfolio Manager for our Toronto Office. The ideal candidate will possess a strong background in dealing, trading, and account management. You will oversee a substantial active portfolio of clients, managing trading account setups, relationship management, and deal execution.Our CPMs provide tailored advice and strategies to help clients mitigate their FX risk challenges. You will plan, structure, and execute deals, ensuring optimal value for our clients while contributing to Ebury’s growth.Our top CPMs progress to lead and mentor teams, inspiring the next generation to excel in their roles.Key Responsibilities of a Client Portfolio ManagerManage a portfolio of corporate clients, executing various products including FX hedging, lending, payments, and cash management. You will promote Ebury’s extensive product offerings, ensuring a premier client experience.Collaborate with a successful sales team to drive business development. Understand clients' business landscapes, strategies, and industries to offer the most effective solutions using Ebury's comprehensive product suite.Analyze competitors' offerings to strategically position Ebury’s Banking solutions.Achieve specific KPIs, including generating repeat and new business revenues, minimizing client churn, upselling and cross-selling multiple relevant products, and increasing wallet share.Build and maintain strong client relationships through meetings, confidently presenting ideas, proposals, and updates.Expand existing business and foster new opportunities.

As a Senior Client Delivery Manager (CDM) at Hitachi Solutions, you will play a pivotal role in leading portfolio-level delivery strategies to ensure outstanding client outcomes and operational excellence. You will be responsible for overseeing the successful delivery of services to a diverse portfolio of approximately 15 concurrent clients, managing key performance indicators (KPIs) and financial metrics.Partnering closely with Project Managers and delivery teams, you'll implement effective delivery operating models and maintain executive-level situational awareness. Your expertise will be critical in navigating complex client scenarios, ensuring delivery health, and reinforcing customer confidence. You will act as the primary escalation point for delivery-related challenges, driving accountability and timely resolution.This role demands strong operational leadership and the ability to influence across different levels of management. You will oversee essential KPIs such as revenue under management, portfolio margin, customer satisfaction (CSAT), and delivery excellence metrics, reporting directly to the portfolio leader for your designated segment.Key Responsibilities:Provide strategic leadership across approximately 15 client accounts, ensuring exceptional client satisfaction and delivery performance.Establish and maintain an oversight cadence to focus on projects at risk, ensuring teams are equipped with clear governance and escalation paths.Support the Client Portfolio Management team in identifying systemic risks and improvement opportunities across the portfolio.Manage challenging client interactions effectively, ensuring clear communication and alignment on remediation plans.Join us in delivering innovative solutions that transform our clients' business operations and enhance their customer experiences.

As the Client Support Manager at A.K.A. New Media Inc, you will play a pivotal role in expanding and enhancing our technical support capabilities. This position requires leveraging your customer-facing experiences to research and implement solutions that proactively address client issues through effective support and monitoring. You will collaborate closely with departments such as Sales, Customer Experience, Product, and Development to ensure our clients receive unparalleled support and expert guidance.Key Responsibilities:Develop and refine the support function by overseeing projects that include recruitment, training, policy creation, and process definition, along with other organizational enhancements.Deliver timely and efficient tier 1 and tier 2 support for all users of the raisin® platform.Act as a strong advocate for raisin® users, championing their needs within the organization.Conduct data analysis to identify ways to decrease future support tickets and utilize user feedback to create high-quality support initiatives.Promote a culture of collaboration, high performance, and continuous learning within the team.Serve as an escalation point for client and team issues, working with other internal teams to find resolutions.

About the RoleJoin an innovative and collaborative team that excels in delivering exceptional client experiences. As an Account Executive for Experience Management Solutions, you will play a pivotal role in guiding our clients through their digital transformation journeys, leveraging the power of experience management to drive growth and success. You will manage a diverse portfolio of enterprise and mid-market accounts, partnering with senior stakeholders to redefine how feedback from customers, employees, and products can enhance profitability. If you are enthusiastic about consultative selling, thought leadership, and creating long-term value for clients, we invite you to apply for this dynamic position. About UsOptimus SBR is a premier management consulting firm recognized as one of the best workplaces in Professional Services 2024 by Great Place to Work® and as one of Canada’s Most Admired Corporate Cultures™ by Waterstone Human Capital®. We empower organizations to achieve what seems impossible.Our dedicated team of consultants is committed to delivering innovative and impactful results swiftly. As the largest independently owned Canadian management consulting firm, we prioritize our people and culture, attracting the best talent who are curious, entrepreneurial, hardworking, and bold. Culture is Everything. Period.Our consistent recognition as one of North America's top workplaces reflects our commitment to a culture that values growth and individual contributions. We foster an engaging work environment that includes employee-led committees, celebratory events, and dedicated learning paths.

Ebury supports businesses aiming for international growth and extends that same commitment to its employees. The team values innovation, collaboration, and practical problem-solving. Every employee is encouraged to contribute, develop skills, and feel part of the group. Role Overview Title: Associate Client Portfolio Manager Location: Toronto (office based) Earnings: Performance-based, with strong potential for high earnings This position focuses on managing a portfolio of corporate clients from Ebury’s Toronto office. The Associate Client Portfolio Manager handles account setup, relationship management, and trade execution. A background in dealing, trading, or account management is important for success in this role. Client Portfolio Managers at Ebury advise clients on foreign exchange risk, develop transaction strategies, and execute trades. The role combines client service with business growth, offering the chance to make a direct impact on both client outcomes and Ebury’s success. Top performers often move into leadership roles, guiding and mentoring others. Main Responsibilities Manage a portfolio of corporate clients, executing products such as FX hedging, lending, payments, and cash management. Promote Ebury’s product range to improve client satisfaction. Work closely with the sales team to identify new business opportunities. Understand client industries and strategies to recommend tailored solutions from Ebury’s suite. Assess competitors’ strengths and weaknesses to position Ebury’s banking solutions effectively. Meet KPIs, including generating repeat and new business, reducing client attrition, upselling and cross-selling, and increasing wallet share. Build and maintain strong client relationships through meetings and presentations. Share ideas, proposals, and updates confidently. Expand existing accounts and share client insights with product and technology teams. Grow new business by networking with current clients and seeking referrals.

Join our dynamic team at Flywire as a Payment Experience Associate I where you will play a crucial role in enhancing our clients' payment experiences. As a French speaker, you will communicate effectively with clients, ensuring they receive the highest level of service and support. Your expertise will help streamline payment processes and improve customer satisfaction.

Join GetMaple as a Client Success Manager, where you'll be at the forefront of our direct partnerships, ensuring our clients achieve exceptional results. In this pivotal role, you will foster relationships with key stakeholders, facilitate onboarding processes, and provide ongoing support to enhance customer satisfaction and retention.

Join Reddit's dynamic Canadian Large Customer Sales team as a Senior Client Account Manager. In this role, you'll work closely with your Client Partner to execute and optimize campaigns that help agencies and advertisers achieve their marketing goals on our rapidly growing platform. The ideal candidate is a proactive, motivated self-starter who excels in building and nurturing relationships with clients and agencies alike. This position requires in-person attendance at our Toronto office 1-2 days per week over an 8-month contract.