Lead Application Support Engineer

Lead Application Support EngineerLocation: RemoteWe are in search of a Lead Application Support Engineer to spearhead the operational support and enhancement of our Corporate Service applications. This pivotal role involves providing hands-on second-level support, addressing escalations from the Help Desk, and ensuring the stability, security, and performance of essential business systems.Additionally, the role entails leading a small, remote team consisting of one Support Engineer based in London and another nearshore/local Support Engineer to guarantee prompt and quality support delivery.Key ResponsibilitiesTeam LeadershipGuide and mentor a team of support engineers (London & nearshore/local)Oversee daily workload and ticket resolution, ensuring efficient project processes.Establish and promote best practices in troubleshooting, documentation, and communication.Application Support & OperationsCoordinate the lifecycle of application patching, version upgrades, and routine maintenance for custom and vendor applications, including creating status reports, developing schedules for deliverables, and deploying fixes.Provide second-level support for Legal and Corporate Service applications.Address escalations from the Help Desk and manage requests from end users.Diagnose and resolve bugs, escalating to development teams when necessary.Monitor system automated tests and health checks, creating action plans for identified issues.Ensure system stability, performance optimization, and data integrity.Technical ResponsibilitiesCarry out scheduled maintenance tasks to keep applications running smoothly.Support and troubleshoot web applications, web servers, and database connectivity.Comprehend how web servers and databases interact across client/server environments.Manage group-based security and user access controls.Support process improvements and contribute to automation initiatives.Continuous ImprovementAnalyze incident trends to identify improvement opportunities and incident prevention strategies.Document standard operating procedures, best practices, and known error resolutions.Recommend enhancements to application lifecycle management and support models.

Founded in 1998, Inovalon is driven by the conviction that technology and data can revolutionize the entire healthcare landscape, leading to improved outcomes and economic efficiencies. Our mission is to empower our clients with innovative, data-driven solutions that enhance the healthcare experience for everyone involved.As a unified entity, we work together to create solutions that meet the most pressing challenges in healthcare. Our culture promotes inclusion and innovation, benefiting not only our clients but also the millions of patients they serve.Insert JD here This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.Inovalon is proud to be an equal opportunity workplace.

Join Contentful as a Security Engineer specializing in Application Security. In this pivotal role, you will help protect our applications and data from security threats while enhancing the overall security posture of our organization. You will collaborate with development teams to integrate security into the software development lifecycle, conduct security assessments, and implement best practices to safeguard our applications.

Join our dynamic team at Sonsoft Inc. as a Middleware Engineer specializing in WebSphere Application Server (WAS). In this role, you will be responsible for designing, implementing, and maintaining middleware solutions that enhance our software applications and infrastructure. You will collaborate with cross-functional teams to ensure seamless integration and optimal performance of our systems.

Founded in 1998, Inovalon is committed to leveraging technology and data to transform the healthcare ecosystem, driving improvements in both outcomes and economics. We believe that empowering our customers with data-driven solutions leads to better healthcare for all. Our collective momentum is building as we strive to meet the greatest needs of healthcare.As ONE Inovalon, we unite to deliver significant solutions that add value not only to our customers but also to the millions of patients and members they serve. Our mission-based culture values inclusion and innovation.Overview: The Technical Product Support Team Lead plays a vital role in addressing internal team inquiries via phone, email, and chat, providing essential assistance with our products. This position is responsible for ensuring adequate phone coverage for incoming customer calls, managing case queues, and gathering feedback on process updates. Additionally, the Team Lead will make training recommendations and assist in onboarding new hires while evaluating case quality to provide constructive feedback to team members.

Join AECOM as a Mechanical Engineering Discipline Lead, where you will be at the forefront of our engineering initiatives. In this pivotal role, you will oversee mechanical engineering projects, ensuring compliance with industry standards while fostering innovation and sustainability. You will collaborate with multidisciplinary teams to deliver exceptional results that meet client expectations. Your leadership will guide and mentor junior engineers, contributing to their professional growth and the success of our projects.

Join Aevexaerospace as a Group Lead in Test Engineering, where you will play a pivotal role in leading our test engineering teams to ensure the highest standards of quality and performance in our aerospace products. This is an exciting opportunity to shape our testing processes, drive innovation, and mentor emerging talents in the field.

OVERVIEWStreamline Defense is on the lookout for an experienced leader in Special Operations Forces (SOF) to take on the role of Task Lead and Senior International SOF Support Subject Matter Expert. This crucial position will support the Directorate of Operations, J3-International (J3-I) Division at U.S. Special Operations Command (USSOCOM), based at MacDill AFB in Tampa, Florida. Please note that this role is contingent upon contract award.The Task Lead will act as the primary point of contact for contractor performance, ensuring effective day-to-day management of project tasks while also providing senior-level advisory support on international SOF operations across all components of J3-I.

We are seeking an experienced Application Dynamics Specialist to join our dynamic team at Sonsoft Inc. in Tampa, Florida. In this role, you will harness your expertise in application performance management to ensure optimal application performance and user experience. You will collaborate with cross-functional teams to diagnose and resolve issues, implement monitoring solutions, and contribute to the continuous improvement of our application ecosystems. Your analytical skills and technical proficiency will play a critical role in driving our success.

Join our dynamic team as an Application Dynamics Consultant at Sonsoft Inc. in Tampa! We are seeking a motivated individual to help our clients optimize their application performance and enhance user experiences. In this role, you will leverage your analytical skills to troubleshoot and resolve application issues, providing insights and recommendations for improvement.

Role Overview Signode Industrial Group LLC is hiring a Cash Application Specialist in Tampa, FL. This position manages the cash application process and applies incoming payments to customer accounts with accuracy and attention to detail. What You Will Do Process and apply payments to customer accounts promptly and accurately Work with the finance team to keep records up to date Support clients by maintaining clear and accurate account information

Join Sonsoft Inc., a leading technology solutions provider, as an Application Dynamics Specialist. In this full-time role, you will leverage your expertise to enhance application performance and ensure seamless operations for our clients. You will engage with dynamic teams to deliver innovative solutions that drive business success.

Join our dynamic team as an Application Dynamics Specialist focusing on Dynatrace. In this role, you will leverage your expertise in application performance monitoring to ensure optimal performance and availability of our applications.

Join our dynamic team at Sonsoft Inc. as an Application Dynamics Specialist. In this full-time position, you will be responsible for optimizing and enhancing our application performance, ensuring seamless user experiences, and contributing to innovative projects.

Join our dynamic team at Sonsoft Inc. as a Net Application Developer in Tampa, Florida. We are looking for a talented developer who is passionate about creating robust and efficient applications using the .NET framework. In this role, you will work collaboratively with cross-functional teams to design, develop, and implement high-quality software solutions that meet business needs.

Join our dynamic team at Aevex Aerospace as a Software Engineering Group Lead. In this pivotal role, you will guide a talented team of engineers in developing innovative software solutions that drive our aerospace technology forward.We are looking for a leader who is passionate about software engineering and possesses the skills to mentor and inspire a team. If you thrive in a fast-paced environment and are eager to make a significant impact, we want to hear from you!

Join our dynamic team at Sonsoft Inc. as an Application Dynamics Specialist focusing on Dynatrace. In this role, you will leverage your skills to monitor and enhance application performance, contributing to our clients’ success through innovative solutions.

Join Sonsoft Inc. as an Application Dynamics Specialist focusing on Dynatrace. In this pivotal role, you will leverage your experience to optimize application performance and enhance monitoring solutions for our clients. Utilize your expertise in application dynamics to ensure seamless user experiences and drive operational excellence.

We are seeking a dedicated Application Dynamics Specialist with expertise in Dynatrace to join our dynamic team in Tampa, Florida. This full-time position is ideal for professionals who are passionate about performance monitoring and optimization of application environments. You will be responsible for implementing and managing Dynatrace solutions to enhance our clients' operational efficiency.

Join Sonsoft Inc. as an Application Dynamics Specialist focusing on Dynatrace! We are seeking a skilled professional who is passionate about optimizing application performance and enhancing user experiences. In this role, you will leverage your expertise in Dynatrace to monitor, analyze, and troubleshoot application dynamics effectively.