Solutions Architect - Enterprise Service Management

Greetings!Join ServiceRocket, a leading technology-enabled services company based in Palo Alto, California. Our mission is to be the most dependable partner in fostering your growth. At ServiceRocket, we prioritize the development of each Rocketeer and the trust of every client.With over two decades of experience, we are here for you.Why choose ServiceRocket? - Over 20 years of expertise in technology services, collaborating with industry leaders.- Our diverse team of Rocketeers adheres to our values, fostering a collaborative environment that has earned us a 4.7 rating on Glassdoor.- Experience our vibrant culture! Join a fun, inclusive workplace that supports your professional and personal growth.- We are celebrated for our innovation, impact, and exceptional customer support, recently awarded the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence.Learn more about us and become part of our Rocketeer Nation by visiting our website.The Solutions Architect for Enterprise Service Management plays a pivotal leadership role in crafting innovative, high-value solutions for clients, primarily utilizing the Atlassian suite. In this capacity, you will cultivate long-term, trusted relationships with clients, guiding them on their transformational journey to support extensive corporate initiatives.This position demands a wide-ranging expertise across Atlassian's core domains—world-class software development, enterprise service management, strategic enterprise planning, and collaborative teamwork—bolstered by in-depth, specialized knowledge in one of these areas. The emphasis will be on co-developing multi-year strategic roadmaps and providing the architectural oversight essential for successful adoption and enduring business value.Key Responsibilities Customer Partnership & Visioning:- Lead strategic solution roadmap discussions with customers, aligning their business goals with Atlas...

Join the Future of Finance with AirwallexAt Airwallex, we are transforming the way global businesses manage their finances. As the leading unified payments and financial platform, we empower over 200,000 businesses, including industry giants like Brex, Rippling, and Qantas, to streamline their financial operations. Our innovative infrastructure and software solutions cover everything from business accounts to embedded finance, all at a global scale.Founded in Melbourne, our diverse team consists of over 2,000 passionate professionals spread across 26 international offices. Valued at US$8 billion and supported by top-tier investors such as T. Rowe Price and Visa, we are at the forefront of revolutionizing the global payments landscape. If you are eager to make a significant impact and propel your career forward, we invite you to join us.

Join our dynamic team at Cuscal Limited as a Solution Architect! In this pivotal role, you will design and implement innovative solutions that drive our business forward. You will collaborate with cross-functional teams to ensure our architecture aligns with business strategies and customer needs. This is an exciting opportunity to influence our technology landscape while growing your career in a supportive environment.

Join Canva as a Platform Product Manager, where you'll lead the development of innovative solutions for our Enterprise Platform. In this critical role, you will collaborate with cross-functional teams to drive product strategy, enhance user experiences, and deliver exceptional value to our enterprise customers.Your responsibilities will include conducting market research, defining product roadmaps, and working closely with engineering and design teams to bring new features to life. You will also engage with stakeholders to understand their needs and ensure alignment with business objectives.

Join Databricks as a Manager of Field Engineering (Solutions Architects) and take the lead in building and managing a dynamic team of pre-sales Solutions Architects dedicated to your assigned accounts. Leverage your experience in collaboration with the sales organization to drive revenue growth effectively while mentoring new sales and pre-sales team members in a cohesive manner. You will play a pivotal role in enhancing team performance by expertly communicating complex, value-driven solutions, supporting intricate sales cycles, and cultivating relationships with key stakeholders within your client's organizations. This position reports to the Technical GM, ANZ.

Greetings!Join ServiceRocket, a leading tech-enabled services firm based in Palo Alto, California. Our mission is to be your most dependable partner in driving growth. At ServiceRocket, we prioritize the development of every Rocketeer and the trust of each customer.With over twenty years in the industry, we’re here to support you.Why You Should Choose ServiceRocket - Over 20 years of expertise in tech services with numerous partnerships among industry leaders.- Our diverse community of Rocketeers embraces our values, fostering collaboration and achieving a 4.7 rating on Glassdoor.- Our vibrant culture is inclusive and fun, promoting your professional development and personal wellness.- We are recognized for our innovative approach, impactful contributions, and exceptional customer support, having received the Atlassian Partner of the Year 2024–2025 award for Co-Selling Excellence.Explore our website to discover more and join our Rocketeer community.At ServiceRocket, we empower fast-growing software companies to create ecosystems that enhance their reach and maximize customer value. We are seeking an Associate Solutions Architect who is eager to launch their career at the crossroads of technology and business strategy.This entry-level role is designed to cultivate you into a strategic, trusted advisor. You will collaborate with senior architects and account teams to convert complex customer challenges into structured solutions that yield tangible business results.This position aims to develop essential skills for a proficient Solution Architect, including technical expertise, structured problem-solving, workshop facilitation, business acumen, and executive communication, while actively engaging in real customer projects.

Join KPMG Australia as a Salesforce Presales Solution Architect, where you will leverage your expertise in Salesforce to design and implement innovative solutions that meet our clients' needs. This full-time position offers an exciting opportunity to work alongside a talented team of professionals in a dynamic environment.

Join Version 1 as a Principal Oracle EPM Solution Architect in the APAC region, where you will lead innovative projects and collaborate with clients to enhance their enterprise performance management strategies. This is an exceptional opportunity to apply your expertise in Oracle EPM solutions and drive significant business outcomes.

As a Solutions Architect at Vanta, you will play a vital role in designing and implementing innovative solutions that meet our clients' needs. You will work closely with cross-functional teams to ensure seamless integration of technology solutions and provide expert guidance throughout the project lifecycle. Your technical acumen and strategic thinking will empower organizations to enhance their security and compliance posture.

Join KPMG Australia as a Salesforce Solution Architect and leverage your expertise to design and implement innovative Salesforce solutions that drive business success. You will collaborate with cross-functional teams to analyze client requirements, develop technical specifications, and deliver scalable solutions that enhance business processes.

Starling Bank is the UK's pioneering digital bank, dedicated to transforming banking for our 4 million customers across the UK. With a workforce of over 3,000 professionals, we are committed to leveraging technology to help individuals manage their finances effectively.Introducing Engine by Starling - our innovative software-as-a-service (SaaS) platform, initially created to empower Starling Bank. Recently spun off as an independent entity, we aim to partner with ambitious banks globally, enabling them to build thriving businesses using our cutting-edge technology.Our SaaS platform empowers banks and financial institutions worldwide, providing access to digital features and streamlined back-office processes that have been instrumental in Starling's achievements.At Engine by Starling, we prioritize our technologists and foster a fast-paced, dynamic work environment focused on innovation, collaboration, and disruption in the fintech space. Our flat organizational structure encourages all team members to contribute ideas and drive decisions, ensuring a supportive culture where teamwork leads to success.To excel at Engine, we seek self-motivated individuals who take ownership of their projects, from design and development to knowledge sharing and process optimization. Our core values are: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe embrace a hybrid working model, and we prefer candidates who are within a reasonable commuting distance from our Sydney CBD office for effective collaboration.About the RoleAs a Solution Architect, you will leverage your expertise in Engine's technology and architecture to articulate product features, identify client needs, and contribute to designing tailored solutions for clients.You will engage in both sales and project delivery phases, ensuring client success through collaboration with various teams within Engine including Technology, Delivery, Product, Client Success, and Business Development.

Join KPMG Australia as an SAP Solution Architect and lead innovative projects that shape the future of technology in the industry. You will be responsible for designing, implementing, and optimizing SAP solutions tailored to our clients' needs. Collaborate with a talented team of professionals and leverage cutting-edge tools to drive meaningful change.In this role, you will engage with stakeholders to understand their requirements, propose effective solutions, and ensure successful project delivery. Your expertise will not only enhance our clients' operations but also contribute to your professional growth in a dynamic and supportive environment.

Future Secure AI develops advanced AI Co‑Workers that automate essential operational tasks for enterprise clients. The company emphasizes secure, scalable, and production-ready platforms. Team members are encouraged to think boldly, uphold high standards, and stay curious. Leadership is both experienced and approachable, fostering a supportive environment where professional growth is valued. Guided by BRAVER values, the team collaborates across industries to address real-world problems with innovative technology and disciplined design. Role overview The Solutions Architect, based in Sydney, will design and guide technical solutions for AI Co‑Workers in complex enterprise and platform settings. This hands-on position focuses on translating business needs into cloud-native, AI-powered systems that are scalable and secure. What you will do Define solution architectures that connect client business objectives to scalable technical designs. Design and oversee Kubernetes-based systems supporting AI and application workloads. Lead solution design across cloud infrastructure, application services, data flows, and integrations. Work directly with public cloud services to deliver deployable, production-ready solutions. Collaborate with engineers, AI developers, and platform teams to ensure architectural alignment. Facilitate architecture workshops and design sessions with internal teams and client stakeholders. Ensure solutions follow SDLC best practices throughout design, build, testing, deployment, and operations. Design application and system architectures covering APIs, services, and multi-component systems. Contribute to platform engineering initiatives that help teams efficiently build and manage AI Co‑Workers. Balance technical excellence with practical considerations such as cost, scalability, security, and delivery speed. Location This role is based in Sydney.

Join First Circle, a rapidly expanding and profitable credit-led SME NeoBank based in the Philippines, backed by the World Bank Group (IFC). Our innovative services, including Business Credit Lines and Business Bank Accounts, empower thousands of SMEs to thrive and manage their operations effectively. With an exciting product pipeline featuring SME Corporate Cards, Payroll, Invoices, and Solar Financing, we are revolutionizing the SME NeoBank sector through cutting-edge software, financial offerings, and exceptional risk management strategies.Our vision is to establish Southeast Asia's premier SME NeoBank and achieve $1 billion in revenue by 2030.At First Circle, we cultivate a culture that emphasizes building, problem-solving, ownership, and growth. Our collaborative environment fosters open communication, enabling rapid decision-making and minimizing office politics. Our team is continuously evolving, essential for a business experiencing over 100% annual growth.The OpportunityThis role transcends traditional product management; it merges technical risk management with systems design and engineering. You will tackle challenging and intricate risk issues by breaking them down into their components, crafting comprehensive system-level solutions, and collaborating closely with our engineering team to bring them to fruition.If you excel in bridging analytical thinking with practical execution, and if your problem-solving approach involves creating architectural diagrams and understanding system interactions, this position is tailor-made for you.As a key player in First Circle's risk infrastructure, you will report directly to the Co-Founder & Chief Investment Officer, significantly influencing the quality of our loan portfolio, the integrity of our financial products, and our capacity for safe and rapid scaling.

About Fluent Software GroupFluent Software Group is a proud member of Valsoft Corporation's family of operating groups, recognized as a global leader in acquiring and nurturing vertical market software companies. We specialize in industries where deep expertise truly makes an impact.At Fluent, we collaborate closely with founders to scale their businesses effectively. Our approach combines hands-on operators, proven playbooks, and ample resources to catalyze growth, ensuring your business doesn't just survive but thrives.We are an innovative investment group utilizing AI and an agentic mindset to unlock unprecedented growth across our portfolio. By integrating intelligent automation and cutting-edge technology into our operations, we empower our partners to move swiftly, adapt intelligently, and prepare for future challenges.About the OpportunityJoin us in revolutionizing AI-powered customer service, with our flagship deployment positioned with one of the largest enterprises in the building materials sector. This unique and high-impact role blends enterprise consulting with hands-on AI product development.As an AI Solutions Engineer, you will oversee the entire client engagement lifecycle for our AI voice agent rollout in Sydney. This ranges from establishing trust with executives in the boardroom to configuring conversation flows in a technical setting. You will be the face of our product and the driving force behind its success.This role transcends traditional consulting or engineering positions; it requires a hybrid builder-consultant who can bridge the gap between business challenges and technical solutions, and actively contribute to building those solutions.What You'll DoClient OwnershipAct as the primary liaison for stakeholders across Customer Service, Operations, IT, and Digital sectors.Foster trusted relationships with senior leaders and operational staff alike.Communicate effectively with both executives and frontline managers, tailoring your message appropriately for each audience.Serve as the vital link between client requirements and our core engineering team.Technical DeliveryMap comprehensive customer service workflows and pinpoint the highest-value automation opportunities.Design and configure conversational AI flows for voice interactions.Integrate the AI voice agent with the client's existing systems (CRM, ERP, order management).Prototype, test, and iterate swiftly using real-world call data.Define and track key performance metrics to ensure project success.

About SecurityScorecard: As the premier authority in cybersecurity ratings, SecurityScorecard evaluates over 12 million companies across 64 countries. Established in 2013 by esteemed security and risk professionals Dr. Alex Yampolskiy and Sam Kassoumeh, our innovative rating technology is utilized by more than 25,000 organizations for self-assessment, third-party risk management, board reporting, and cyber insurance underwriting. We empower organizations to bolster their resilience by simplifying the identification and remediation of cybersecurity vulnerabilities within their digital landscapes. Located in New York City, our workplace culture has garnered accolades such as being recognized as a "Best Workplace" by Inc Magazine, and one of the "Best Places to Work in NYC" by Crain’s NY. Additionally, SecurityScorecard has been listed among Fast Company’s annual compilation of the World’s Most Innovative Companies for 2023 and was honored in the Achievers 50 Most Engaged Workplaces in 2023, celebrating our commitment to exceptional employee engagement. We are backed by leading investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV, and Riverwood Capital. About the Team: Our Solutions Architect team acts as trusted advisors and business partners to both internal teams and potential clients, offering profound insights into the market and our solutions. We are driven by intellectual curiosity and take pride in delivering impactful solutions to our customers, fueled by our passion for cybersecurity. As a Solutions Architect, you will collaborate closely with the Field Sales and Channel Team in the ANZ region throughout the entire sales lifecycle, crafting solutions tailored to meet specific customer security requirements. A key aspect of this role involves articulating the value proposition of SecurityScorecard’s platform and suite of solutions while effectively positioning us against competitors. You will also work cross-functionally, providing crucial customer feedback to the product teams to shape our roadmap. Your role will include delivering essential technical enablement to our SecurityScorecard Channel partners, ensuring they remain informed about new product enhancements and developments.

Join KPMG Australia as an AI Solution Architect in our Advisory team, where you will leverage cutting-edge technology and innovative solutions to drive business transformation. In this pivotal role, you'll collaborate with clients to understand their needs, architect AI solutions that meet those needs, and guide implementation efforts. Your expertise will help organizations harness the power of AI to enhance their operations and achieve strategic objectives.

Why Join Heidi Health? Enjoy an additional paid day off to celebrate your birthday and wellness days. Benefit from a personal development budget of $500 per year to enhance your skills. Collaborate with talented engineers and creatives in a diverse, dynamic environment. Seize the unique opportunity to make a global impact as part of one of Australia's leading healthtech startups. Accelerate your career in a startup environment where your contributions are recognized and rewarded! Join us in reimagining primary care and transforming healthcare in Australia and beyond.About Your RoleWhat You’ll DoArchitect and develop backend services that drive LLM-based agents and clinical automation tools.Design secure and scalable APIs & data models that are observable and easily extendable by other teams.Optimize performance and manage costs by profiling hot paths, tuning databases, and right-sizing cloud resources.Automate quality assurance: create unit and integration tests, develop alerts, and manage on-call runbooks to ensure clinicians can trust every interaction.Collaborate with product, AI, and front-end engineers to rapidly deliver new capabilities from concept to production.What We’re Looking ForStrong foundation in software engineering; proficiency in Python is essential, but versatility across technologies is a must.Demonstrable experience in designing APIs (REST or GraphQL) and event-driven architectures (Kafka, Pub/Sub, etc.).A coding and architectural mindset—practical experience in test-driven development (TDD), AI coding, and microservices architecture.Expertise in databases—schema design, query optimization, and scaling for both relational and NoSQL systems.Proficiency in cloud platforms (GCP or AWS): containers, CI/CD, infrastructure as code, and security practices.History of designing and operating distributed systems with high reliability and scalability.Commitment to rigorous testing, code review, and documentation practices.

Join our dynamic Solutions team in Sydney and seize the opportunity to shape our partner strategy for larger customers! As a Partner Solutions Architect, you will play a pivotal role in enhancing our partnerships and driving success.Key Responsibilities:Engage in the partner acquisition process by showcasing how HubSpot caters to larger clientele. Deliver customized demos, validate technical capabilities, position competitively, and offer initial solution guidance for prospective partners.Lead the technical onboarding of new upmarket partners. Provide in-depth technical training, helping partners master HubSpot's positioning, advanced use cases, and competitive strategies against other platforms.Offer continuous technical enablement for new and existing partners. This includes solution assessments, integration guidance, advanced use cases, AI transformation support, and practice development.Evaluate and validate partner solutions for preliminary deals, ensuring they adhere to HubSpot's best practices, thereby optimizing their chances for success in upmarket opportunities.Co-deliver the initial implementations for new partners. Review technical designs, provide hands-on assistance, and empower partners to independently manage complex use cases.Act as the technical liaison between partners and HubSpot, ensuring product and technical feedback is communicated effectively to Product, Engineering, and Sales teams.Collaborate with regional Solutions and Partner leadership to guarantee a cohesive partner strategy encompassing acquisition, onboarding, and ongoing support.

Join TMGM, a dynamic and rapidly expanding global forex and CFD brokerage, as we enhance our operational frameworks to support our ambitious growth across diverse markets. Our operations span multiple regions, and we are committed to fostering a culture of data-driven decision-making and continuous improvement.In the fast-paced and highly regulated financial services industry, TMGM leads complex, multi-jurisdictional projects that demand strategic oversight and operational excellence. We are on the lookout for exceptional leaders who thrive in dynamic environments and are passionate about building scalable systems that facilitate business transformation. This role offers a unique opportunity to significantly influence our strategy execution across global operations.About the RoleAs a Solution Architect, you will play a pivotal role within the Architecture Office, focusing on the technical blueprint of our core trading systems. Collaborating closely with the Product Architect and Data Architect, you will ensure that business requirements are met with reliability, efficiency, and security.Collaboration with Product Architect: Translate product roadmaps, such as trading terminals and CRM functionalities, into actionable technical implementation plans.Collaboration with Data Architect: Ensure accurate and real-time capture and analysis of trading and risk data.Bring your deep technical expertise to make critical architectural decisions in a low-latency, high-availability, and highly regulated environment (MAS, FCA, DORA). You will advocate for robust solution design methodologies and architectural principles to maintain the sustainability and consistency of technical decisions.Key ResponsibilitiesSolution Design & Architectural ApproachLead end-to-end solution design by translating business needs into comprehensive architectural blueprints that encompass system interactions, data flows, and deployment topologies, ensuring thorough coverage of functional and non-functional requirements (NFRs).Utilize an architectural decision framework with Architectural Decision Records (ADRs) to document crucial design choices, outlining context, evaluated options, trade-offs, and final decisions to ensure a traceable decision-making process.Define and present tailored architectural views and perspectives for various stakeholders, ensuring effective communication and understanding across development teams, operations, business units, and compliance.