Senior Technical User Operations Specialist At Harvey Sydney jobs in Sydney – Browse 1,740 openings on RoboApply Jobs

Senior Technical User Operations Specialist At Harvey Sydney jobs in Sydney

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companyHarvey logo
Full-time|On-site|Sydney

Why Choose Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach transcends mere incremental changes, aiming for comprehensive transformation. By leveraging cutting-edge agentic AI, a robust enterprise platform, and extensive domain expertise, we are redefining how essential knowledge work is performed for generations to come.This is an exceptional opportunity to be part of a generational company at a pivotal moment in its journey. With over 1,000 customers across more than 58 countries, a strong product-market fit, and the backing of world-class investors, we are rapidly scaling and creating a new category in real time. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, motivated individuals who are deeply dedicated to our mission. We operate with urgency and ownership, collaborating closely with our customers—from leadership to engineers—to address real problems with care. If you thrive in a dynamic environment, strive for excellence, and wish to contribute to shaping the future of work alongside colleagues who elevate standards, we welcome you to join us in building something extraordinary.At Harvey, we are not just envisioning the future of professional services; we are actively writing it today.Role OverviewThe Senior Technical User Operations Specialist is an advanced individual contributor role tailored for support operators who excel in complex and ambiguous scenarios. This position serves as the primary escalation point for intricate, technical, or nuanced customer issues, while also remaining actively engaged in the support queue.In this role, you will manage a high volume of sophisticated support cases, lead customer discussions, oversee bug management from start to finish, and establish yourself as a trusted collaborator with Product and Engineering teams. You will significantly contribute to enhancing the team's technical capabilities by mentoring colleagues, identifying patterns in escalations, and helping to transform valuable insights into scalable improvements.This position is perfect for someone who enjoys tackling challenging problems, maintains composure under pressure, and seeks to maximize their impact without stepping into formal management roles.

Feb 19, 2026
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companyTMGM logo
Full-time|On-site|Sydney, New South Wales, Australia

Role overview TMGM is looking for a Senior Client Operations Specialist with a focus on Promotions. This position is based in Sydney, New South Wales, Australia. The role centers on supporting and improving promotional strategies while maintaining high standards of client service. What you will do Work closely with internal teams to deliver smooth and effective promotional campaigns. Support clients throughout the promotion process and address their needs promptly. Identify opportunities to enhance client experiences during promotions. Help optimize operational processes tied to promotional activities.

Apr 14, 2026
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companyHarvey logo
Full-time|On-site|Sydney

Join Harvey as a Customer Success Leader for the APAC region, where you will play a pivotal role in ensuring customer satisfaction and fostering long-lasting relationships. You will lead a dynamic team, develop strategic initiatives, and implement best practices to drive customer engagement and success.Your innovative approach will help shape the customer experience and contribute to the growth of our brand in the APAC market.

Apr 2, 2026
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companyTMGM logo
Full-time|On-site|Sydney, New South Wales, Australia

Join TMGM, a leader in online trading and investment services, and the proud Official Regional Online Forex and Trading Partner of Chelsea FC in the Asia Pacific! With a vast global footprint across three continents, we have established ourselves as a reputable CFD trading provider. Our commitment to regulatory compliance, technological advancement, and exceptional customer service sets us apart in the industry.At TMGM, we aim to provide not just a trading platform, but a comprehensive suite of tools designed to empower our clients with optimal trading conditions. Our innovative platforms and ongoing research and development initiatives ensure that your trading experience is outstanding, equipping you to navigate the dynamic financial landscape effectively.About the RoleThe Sales Operations Team is seeking an enthusiastic and detail-oriented individual to assist with daily operational and coordination tasks. This role focuses on facilitating process execution, maintaining accurate internal records, and collaborating with various teams to ensure seamless daily operations. The ideal candidate will thrive in a structured and process-driven environment and contribute significantly to our operational efficiency.ResponsibilitiesSupport day-to-day operational processes, ensuring accuracy and timely completion of tasks.Assist with access setup, updates, and related maintenance tasks following established procedures.Coordinate with relevant teams to gather and verify necessary information for ongoing processes.Maintain and update internal trackers, records, and guidelines.Support routine operational tasks, including data preparation and basic checks.Provide administrative support for ad hoc tasks assigned by the team.

Apr 13, 2026
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companytal logo
Full-time|On-site|Sydney

Join our dynamic team at tal as a Claims Technical Specialist, where you will play a crucial role in managing and processing claims efficiently and effectively. You will work closely with our experienced Claims Group, led by Chantelle Everett, to deliver exceptional service and support to our clients. This position is ideal for individuals looking to kickstart their careers in the insurance industry, offering valuable exposure and learning opportunities.

Mar 10, 2026
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companyMable logo
Full-time|On-site|Sydney

Join Mable as a Senior Product Designer, where you will lead the design of innovative products that enhance user experiences. You will collaborate with cross-functional teams to create intuitive interfaces and drive product vision.

Apr 2, 2026
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companyCanva logo
Full-time|On-site|Sydney

Role Overview Canva is looking for a Senior Localisation Specialist in AI to help shape how AI products connect with users worldwide. This role focuses on adapting AI features and content for a range of languages and cultures, making sure products feel native in each market. What You Will Do Work closely with teams across product, engineering, and design to localise AI-driven features and messaging. Adapt content and interfaces so they resonate with users in different regions. Support Canva’s efforts to deliver a consistent, high-quality experience for global audiences. Location This position is based in Sydney.

Apr 14, 2026
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companyObjective Corporation logo
Full-time|On-site|Sydney

**This position requires the candidate to be eligible for a security clearance. Therefore, applicants must be Australian citizens.** At Objective, we are dedicated to developing innovative software solutions that empower communities. With a diverse team of over 400 professionals across Australia, New Zealand, the UK, and the US, we specialize in cloud-based applications that support government and regulated sectors in achieving enhanced, transparent results for the populations they serve.About the RoleEmbark on a rewarding tech career in a dynamic environment where you’ll gain invaluable experience, make a significant impact, and collaborate with a supportive team. We are currently seeking a Technical Consultant based in Sydney to join our expanding team. This role is ideal for individuals eager to develop in-depth product expertise while assisting clients in maximizing their system capabilities.In this proactive role, you will be central to enhancing our customer experience—ensuring systems operate efficiently, addressing complex technical challenges, and serving as a liaison among clients, support teams, and our product engineers. From day one, you will engage with real-world challenges and escalations that will sharpen your technical skills and accelerate your professional growth.If you are a fast learner with a knack for problem-solving, a passion for technology, and an innovative mindset, this is your chance to embrace a role where each day presents new challenges, and your professional development is as valued as the contributions you make.

Mar 19, 2026
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companyenero logo
Full-time|On-site|Sydney

Join our dynamic Project Management team within the Consumer division at enero as a Senior Digital Project Manager. In this pivotal role, you will oversee the delivery of key digital projects for our prominent Consumer clients.Your responsibilities will include collaborating with cross-functional teams, including Account, UX, Creative, Data, and Technical Delivery, to ensure complex digital projects are executed effectively, within time and budget constraints, while maintaining high standards of quality and client satisfaction.You will strike a balance between hands-on project delivery and mentoring junior project managers, all while seeking to enhance operational efficiencies and support both client and agency growth.Key Responsibilities:Lead and manage the successful delivery of significant digital projects including the development of new websites, applications, and intricate digital marketing campaigns, as well as the optimization and maintenance of existing digital platforms across various channels.Engage with clients to accurately gather technical and business requirements, defining project scopes and providing strategic recommendations for optimal technical solutions.Work collaboratively with internal teams—technical, creative, and UX—to develop innovative, scalable, and effective solutions that align with client expectations.Generate detailed project estimates and technical solutions in cooperation with UX, development, and creative leads to ensure alignment with technical standards.Create and maintain comprehensive project documentation, including technical specifications, risk management plans, and training materials.Convert intricate business and technical requirements into actionable Epics and User Stories, prioritizing backlog items to ensure timely and quality delivery.Facilitate scrum ceremonies such as daily stand-ups, sprint planning, and retrospectives, ensuring adherence to agile best practices and team productivity.Maintain transparency regarding project risks, resource planning, and budget considerations; effectively communicate technical challenges and solutions to stakeholders across all levels.Manage project budgets and resource allocation using tools like Workbook.Ensure robust testing and quality assurance processes are in place, coordinating closely with teams to validate project outcomes.

Feb 9, 2026
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companyFreelancer.com logo
Full-time|On-site|Sydney, New South Wales, Australia

Join our team at Freelancer.com as a dynamic Strategy & Operations Specialist and play a crucial role in enhancing the world’s largest freelance marketplace. We are seeking an inquisitive and innovative leader who thrives on optimizing operations to ensure our platform runs more efficiently, intelligently, and swiftly than ever before.As a pivotal part of the Strategy & Operations team, you will be at the intersection of data analysis, product development, policy implementation, payment processes, growth strategies, and real-world execution. Your mission will be to transform high-level strategic visions into tangible global realities, continuously refining processes to achieve optimal performance. If you excel at solving intricate challenges, leading cross-functional teams, and translating insights into impactful actions, we want to hear from you!About Freelancer.comFreelancer.com is a distinguished, thirteen-time Webby award-winning platform, recognized as the largest freelancing and crowdsourcing marketplace globally, with over 80 million users and 25 million jobs posted across more than 3,000 diverse fields, including website development, marketing, astrophysics, and aerospace engineering. Our commitment to innovation and excellence allows us to work with clients ranging from individual consumers to prestigious organizations like NASA.We also own Escrow.com, the leading online escrow service, having secured over US$8 billion in transactions, facilitating everything from jet parts to oil well sales. Additionally, we operate Loadshift, a marketplace that has posted over 800 million kilometers of freight transactions since its inception.This position is not for those seeking a mundane, corporate job. If you are a high achiever with exceptional talent looking for a meaningful role where your contributions matter, you will find a home at Freelancer.com. Unlike mega-cap technology firms where you may feel like just another cog in the machine, here you'll tackle significant challenges, gaining invaluable experience while making a real impact.At Freelancer, you will work on diverse, global internet-scale projects, including the exciting integration of emerging technologies such as AI, contributing to our mission of creating one billion jobs worldwide and changing lives through opportunities and income.

Jun 20, 2025
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companyHarvey logo
Full-time|On-site|Sydney

Join Harvey as a Legal Engineer - Product Specialist in our Sydney office, where you will play a pivotal role in enhancing legal technology solutions. As a part of our dynamic team, you will collaborate with cross-functional teams to develop innovative products that meet the needs of our clients. Your expertise in legal processes and technology will be crucial in driving product development and ensuring the delivery of high-quality solutions to our users.

Feb 27, 2026
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companyIMC Trading logo
Full-time|On-site|Sydney, Australia

Join our dynamic recruitment team as a Technical Recruiter, where you will be instrumental in sourcing and onboarding top-tier technology and infrastructure professionals to fuel our expansion. Collaborating closely with leaders in software engineering, infrastructure, and business, you will develop tailored hiring strategies that meet our evolving talent requirements while ensuring an exceptional candidate experience.Your Core ResponsibilitiesEngage with technology and infrastructure leaders to comprehend hiring needs and create effective recruitment strategies across software engineering, data science, infrastructure, and business operations.Utilize data analytics and market insights to enhance sourcing methods, boost funnel performance, and facilitate informed hiring decisions.Proactively attract and engage premier technical talent through diverse channels, including technical communities, professional networks, social media, employee referrals, and recruitment agencies.Establish and nurture strong candidate pipelines across engineering, infrastructure (systems, networks, SRE), data engineering, and technical operations roles.Conduct initial screenings to evaluate technical competencies, experience, and cultural alignment.Ensure an outstanding candidate experience through clear communication and prompt feedback throughout the recruitment process.Assist hiring teams in coordinating technical assessments, interviews, scheduling, and structured feedback loops.Keep abreast of the latest technology and infrastructure trends, as well as market dynamics that may affect hiring needs and sourcing strategies.

Mar 12, 2026
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companyRecordPoint logo
Full-time|On-site|Sydney, NSW, Australia

Join RecordPoint as a Technical Consultant, where you will play a pivotal role in delivering innovative solutions to our clients. You will work closely with customers to understand their technical needs and provide expert guidance on our products and services. Your responsibilities will include analyzing client requirements, configuring solutions, and ensuring successful implementation.This is an opportunity to work with a talented team in a dynamic environment, contributing to the growth of our cutting-edge cloud-based solutions.

Apr 10, 2026
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companyShipBob Inc. logo
Full-time|On-site|Sydney, New South Wales, Australia

ShipBob is looking for an Operations Support Manager in Sydney to help shape daily operations and support merchant success. This position offers the chance to make a direct impact by solving real challenges and contributing to the company’s growth. Key focus areas Ownership mindset: The role centers on taking initiative, learning continuously, and finding new ways to improve processes. Contributions here will influence outcomes for ShipBob, its clients, and your own development. Collaboration: Working closely with colleagues and approachable leaders, you’ll be part of a team that values open feedback and mutual support. ShipBob encourages an inclusive culture where everyone is empowered to participate and share ideas. What you will do This role involves tackling operational challenges, developing practical solutions, and driving projects that support both company and merchant growth. Expect to work in a transparent environment where your input is valued and your efforts have visible results.

Apr 29, 2026
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companycoreflow logo
Full-time|On-site|Sydney

About coreflowAt coreflow, we are transforming the entertainment industry through cutting-edge AI technology. As one of the fastest-growing startups globally, we proudly serve 20 million users in our first year. Our team operates collaboratively in-person from our vibrant office in Sydney, Australia.Our guiding principles shape our culture and decision-making:User-Centric Approach: We prioritize creating products that genuinely meet user needs. Our focus is on delivering value, not extracting it.Empowerment and Accountability: Each team member takes full ownership of their responsibilities, from start to finish. We embrace our mistakes, learn from them, and continuously improve.Sense of Urgency: This is a unique opportunity, and we understand the importance of prioritizing effectively and maintaining a fast-paced work environment.Your RoleAs an early member of our team, you will be instrumental in laying the groundwork for our continued growth. Your contributions will help us triple our impact within the next three months.Key ProjectsExpand into new markets by enhancing our payment acceptance methods.Develop and implement operational functions and processes from the ground up.Establish systems that enhance decision-making and operational efficiency.Qualifications3+ years of relevant experience in high-responsibility roles within fast-paced startups.Strong analytical skills — adept at working with data, spreadsheets, and dashboards to derive actionable insights from complex information.Proven ability to drive projects from conception to completion. Understand user needs, propose solutions, implement plans, and iterate based on feedback.A determined mindset and a strong desire to succeed in a challenging environment.What We ProvideAttractive compensation package with significant growth potential.Access to a company card for meals, coffee, tools, and resources that enhance your work experience.Daily team lunches and dinners in our office.Generous workspace budget to create your ideal work environment.Real ownership and impact in a rapidly evolving company.

Feb 8, 2026
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companyTechBiz Global logo
Full-time|On-site|Sydney, Australian Capital Territory, Australia

Join TechBiz Global, a leader in recruitment services, as we connect top talent with prestigious clients. We are actively seeking a skilled Salesforce Technical Architect to become a vital part of one of our client teams. If you are eager to advance your career in a dynamic, innovative setting, this opportunity is tailored for you.Key Responsibilities:Leverage your expertise across the Salesforce platform, including Sales Cloud, Service Cloud, and Marketing Cloud.Configure and implement Salesforce Field Service Lightning along with custom solutions utilizing Apex, Visualforce, and Lightning components.Design and implement robust security models using profiles, roles, organization-wide defaults (OWD), and sharing rules.Enhance Salesforce CRM through best practices in automation, workflows, and reporting.Develop Visualforce pages and components that align with business requirements.Conduct comprehensive end-to-end Salesforce testing, including the development of test cases and meticulous issue resolution.Set up and configure Salesforce Communities with a focus on secure access and effective user management.Identify and propose opportunities for process improvement and optimization.Maintain compliance with Salesforce quality standards and best practices.Engage collaboratively with clients and stakeholders, both directly and independently.Participate in Agile ceremonies, contributing to continuous delivery and improvement.

Jun 10, 2025
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companyOcado Group logo
Full-time|On-site|Sydney, Australia

Ocado Group is a leading UK-based enterprise recognized as one of the world's largest dedicated online grocery retailers. In addition to operating our own grocery and general merchandise retail businesses through Ocado.com, we offer innovative services to our partner clients globally via our advanced robotics technology, the Ocado Smart Platform (OSP). This cutting-edge platform supports our highly automated, multi-million dollar Customer Fulfillment Centers (CFCs), where we run a world-class online grocery business that automates product picking, ensuring timely online deliveries via our local partner, Coles.About the Role:We invite you to join our dynamic team to support the launch of our new Customer Fulfillment Centre in Wetherill Park, Australia. As a Technical Operator, you will play a crucial role in the efficient operation of our state-of-the-art, automated Customer Fulfillment Centre.Your responsibilities will include providing support to the Engineering Operations team across various Material Handling Equipment, such as bagging machines, conveyors, and specialized Ocado machinery. You will primarily assist with operations and cleaning tasks to maximize equipment efficiency while ensuring that technical areas remain organized and tidy, as directed by the Management Team. Duties include servicing and cleaning equipment within the storage grid and maintaining fixed robotic systems, including robotic end effectors that interact with grocery products.Operational Responsibilities:Assist with on-site bagging machines and container delivery conveyors to maintain an efficient bagging delivery operation, including:Overseeing the operations of the bagging systems and performing general jam-busting on the conveyor system.Loading and operating bagging machines with new bag stock.Conducting quality control, documenting, and escalating any bag stock quality issues as necessary.Handling basic to intermediate machine setups, troubleshooting straightforward faults and jams.Working under the guidance of engineers or relevant engineering team members to assist with maintenance and repair tasks.Contributing to optimizing machine performance by identifying trends and suggesting potential improvements.Support the On Grid Robotic Pick operating system.Ensure high availability of end effectors and consumable items by:Preparing, cleansing, repairing, and reassembling offline end effector units and filters.Performing scheduled low-level preventive maintenance and cleaning of Material Handling Equipment.

Mar 24, 2026
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companyIMC Trading logo
Full-time|On-site|Sydney, Australia

Join IMC Trading as an Operations Specialist in the dynamic field of cryptocurrency. In this role, you will be instrumental in ensuring smooth operational processes, contributing to our mission of delivering cutting-edge trading solutions.

Apr 1, 2026
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companyInterSystems logo
Full-time|On-site|Sydney

Job Summary At InterSystems, we offer a dynamic and rewarding IT career path complemented by extensive training and development resources that only a large organization can provide. Our global presence allows you to collaborate with skilled, tech-savvy professionals from around the world. As a Quality Specialist at InterSystems, you will leverage your clinical and healthcare knowledge to enhance the quality, safety, and usability of our innovative products that are transforming healthcare organizations. Utilize advanced tools and technologies to drive improvements in patient outcomes. In this role, you will work embedded within a cross-functional agile development team dedicated to ensuring product quality. Our agile teams are composed of developers and product specialists who collectively oversee all stages of product development, from design through to validation.

Mar 6, 2026
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companytal logo
Full-time|On-site|Sydney

We are seeking a dedicated and skilled Legal Technical Specialist to join our dynamic team. In this role, you will be responsible for providing expert technical support within the legal domain, ensuring compliance and facilitating efficient operations. Your contributions will directly impact our ability to deliver high-quality legal services.

Apr 7, 2026

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