Tier 2 Technical Support Engineer at Yotpo | Sofia

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Leveraging AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into dedicated customers and advocates. With trusted integrations across the eCommerce ecosystem and a robust network of over 30,000 global brands, Yotpo delivers unparalleled omnichannel experiences that enhance conversion rates, foster customer relationships, and drive sustainable growth.Our mission is to help brands cultivate lifelong customer loyalty through innovative reviews and loyalty solutions.We operate globally, with teams in the US, Canada, UK, Israel, Bulgaria, and Australia, and we are continually expanding. Our primary focus is to provide the best technology available in the industry.Excited to learn more? Check out our latest brand video.If this sounds appealing to you, keep reading—we are on the lookout for top talent!About the RoleAs a Tier 2 Technical Support Engineer, you will be an integral part of our global support team. Your responsibilities will include addressing complex technical challenges, serving as a pivotal escalation point for the support team, and collaborating closely with Product and R&D teams to identify root causes and develop effective long-term solutions.This position extends beyond merely resolving tickets; we seek an individual who demonstrates strong ownership, sound judgment, and the capability to bring clarity to complex situations. You will help identify systemic issues, enhance support operations, and contribute to the broader team’s growth through knowledge sharing, mentorship, and cross-functional collaboration.

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into loyal customers and advocates. With robust integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides unparalleled omnichannel experiences that not only enhance conversion rates but also fortify customer relationships, leading to sustainable growth.Job Overview: As a Finance Applications Implementer, you will be instrumental in the deployment, customization, and ongoing maintenance of finance-related software applications. This role demands a unique combination of financial acumen, technical skills, and project management expertise to ensure that our financial systems align with organizational needs and integrate flawlessly with existing workflows.Your primary responsibilities will include understanding planning and forecasting scenarios, simplifying existing models and FP&A data, and implementing processes and client data within our organizational environment.What You’ll Do:Application Deployment and Configuration:Lead the implementation and enhancement of finance applications, ensuring timely and effective deployment.Configure applications to address the unique needs of the organization.Collaborate with stakeholders to gather and analyze requirements.System Integration:Facilitate seamless integration of finance applications with other business systems.Partner with IT and other departments to design and implement integration solutions.Customization and Development:Tailor finance applications to improve functionality and meet business demands.Create custom reports, dashboards, and workflows.Testing and Quality Assurance:Conduct comprehensive testing to ensure applications operate as expected.Identify and resolve any issues or bugs.Validate and maintain data models while enhancing data quality.User Training and Support:Deliver training and support to end-users on finance applications.Develop user guides and training documentation.Project Management:Oversee implementation projects, including planning, execution, and evaluation.

At Yotpo, we are pioneering a new era of trust and loyalty within the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into loyal customers and advocates. With deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that enhance conversion rates, fortify customer relationships, and foster sustainable, profitable growth.As we develop Yotpo's next-generation platform, we are also investigating how AI can facilitate smarter, more personalized eCommerce interactions. If you're passionate about harnessing AI technologies alongside contemporary engineering methodologies, this position presents a fantastic opportunity for you to make a significant impact.In this role, you will be instrumental in developing and refining our platform, which is designed to be reliable, scalable, and support various product lines. You will tackle complex challenges, including creating essential applications capable of efficiently managing large datasets and high data volumes.

Yotpo is at the forefront of a new era in trust and loyalty within the eCommerce landscape. Leveraging AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into loyal customers and advocates. With deep integrations throughout the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo facilitates seamless omnichannel experiences that enhance conversion rates, foster stronger customer relationships, and drive sustainable, profitable growth.Join Yotpo on our mission to enhance brand-customer relationships through cutting-edge retention marketing solutions. As a key member of our Loyalty Product team, you'll significantly influence the future of our loyalty experience by crafting intuitive, thoughtful, and data-driven designs that directly impact product strategy and customer success. This role is crucial for Yotpo’s growth and impact, providing you the opportunity to collaborate closely with Product and Engineering teams to create meaningful user experiences that deliver tangible value.Why Yotpo?Become part of a dynamic, product-focused company where design is integral to our success.Collaborate within a true product trio alongside a PM and Tech Lead, shaping both strategy and execution.Influence how leading eCommerce brands reward and retain their customers through innovative loyalty solutions.Own the complete design process for experiences utilized by millions of shoppers.Leverage strong user empathy and design thinking to tackle significant challenges.Drive the evolution of Yotpo’s loyalty offerings through proactive discovery, ideation, and experimentation.

Join Yotpo, a trailblazer in fostering trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into dedicated customers and advocates. With robust integrations across the eCommerce landscape and the endorsement of over 30,000 global brands, Yotpo crafts seamless omnichannel experiences that boost conversion rates, fortify customer relationships, and propel sustainable growth.As a Customer Success Manager at Yotpo, your mission will be to forge strong partnerships with our premium clientele, ensuring value and a solid return on investment. You will nurture long-lasting professional relationships by delivering exceptional service and leveraging the full capabilities of the Yotpo platform. Be the catalyst for customer satisfaction, guiding clients through their journey and helping them maximize their experience with our services!

Yotpo is at the forefront of the new age of trust and loyalty in eCommerce. With our cutting-edge AI-powered Reviews and Loyalty solutions, we empower brands to transform casual browsers into loyal customers and advocates. By leveraging deep integrations within the eCommerce landscape and the trust of over 30,000 international brands, Yotpo provides seamless omnichannel experiences that enhance conversion rates, strengthen customer relations, and drive sustainable, long-term growth.As we develop Yotpo’s next-generation platform, we are also investigating how AI can facilitate smarter, more personalized eCommerce experiences. If you are passionate about utilizing AI technologies in conjunction with modern engineering practices, this role offers an excellent opportunity to make a significant impact.In this position, you will be instrumental in developing and enhancing our platform, which is designed to be reliable, scalable, and a foundational element for other product lines. You will take on complex challenges, including the development of critical applications capable of managing substantial datasets and high data volumes with efficiency.

Join devexperts as a Senior Systems/Networks Engineer (Tier 3) where you will play a crucial role in managing and optimizing our network and systems infrastructure. You will be responsible for troubleshooting complex issues, implementing scalable solutions, and collaborating with cross-functional teams to enhance system performance and reliability.

Yotpo is at the forefront of redefining trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into dedicated customers and loyal advocates. With deep integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and support sustainable, long-term growth.Our mission is to help brands transform first-time shoppers into lifelong customers through impactful reviews and loyalty initiatives. As we evolve the User-Generated Content (UGC) Product House into a scalable, self-service platform, enhancing our infrastructure is paramount. If you have a passion for technical leadership, engineering excellence, fostering talent, and driving modernization across diverse teams, this could be your ideal opportunity.Your Mission at Yotpo:We are looking for an R&D Team Lead to spearhead our technical modernization efforts, enhance the developer experience, and elevate the engineering quality within the UGC Product House. In this role, you will lead a dedicated engineering team, define the modernization roadmap, and collaborate closely with Experience Teams to ensure rapid, scalable, and reliable product value delivery.This position combines people leadership, architectural guidance, and hands-on technical involvement, working in close partnership with Yotpo’s Infrastructure teams and technical leadership to establish the future foundations of the UGC platform.Your Responsibilities:Modernization Roadmap & Planning: Define and communicate the modernization roadmap for the UGC Product House, ensuring clear prioritization and robust collaboration with engineering and product partners.Team Leadership & Coaching: Lead the Infrastructure Modernization Team, offering mentorship, promoting technical development, and fostering a high-performing engineering culture.Embedded Execution Model: Ensure the team integrates effectively with Experience Teams to implement modernization initiatives and maintain architectural consistency while facilitating knowledge transfer.Hands-on Technical Contribution: Actively engage in complex design and architectural tasks, proof of concepts (POCs), and infrastructure modernization through consistent hands-on execution.Engineering Standards & Best Practices: Define, promote, and enforce engineering standards across the Product House, enhancing quality in areas such as scalability, reliability, performance, and maintainability.

At Yotpo, we are at the forefront of revolutionizing trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into loyal customers and advocates. With robust integrations spanning the eCommerce ecosystem and the confidence of over 30,000 global brands, we provide seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and foster sustainable growth.We are dedicated to crafting secure, reliable, and innovative solutions for our clients. The Security Team is embedded in every facet of Yotpo’s operations, from customer interactions to backend systems. As a Senior Cloud Security Engineer, you will be pivotal in designing, evolving, and automating our cloud security measures. You will also partake in other security domains and initiatives such as Incident Response, Security Monitoring, and Risk Management. Collaborating closely with our DevOps, R&D, and Product teams, you will enhance our security posture and platform.

At Yotpo, we are at the forefront of revolutionizing trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into loyal customers and advocates. With an extensive integration framework across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo facilitates seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and drive sustainable, long-term growth.As a premier eCommerce retention marketing platform, Yotpo is dedicated to helping brands cultivate intelligent, high-converting customer experiences. Our Product team is pivotal in defining the future of our platform, crafting innovative and scalable solutions that serve thousands of brands worldwide.In the role of Platform Product Lead, you will take charge of the strategy and evolution of essential platform capabilities that underpin various Yotpo products. You’ll operate at the nexus of scalability, performance, and innovation, collaborating extensively with cross-functional teams to deliver impactful solutions that foster business growth and enhance customer value.

Yotpo is at the forefront of revolutionizing trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and advocates. With robust integrations across the eCommerce landscape and the trust of over 30,000 global brands, Yotpo offers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable growth.As a premier eCommerce retention marketing platform, Yotpo enables brands to create intelligent, high-converting customer experiences. Our Product team is pivotal in defining the future of our platform, developing scalable and innovative solutions that support thousands of brands worldwide.In the role of Platform Product Lead, you will take charge of the strategy and advancement of our core platform capabilities that underpin a suite of Yotpo products. You will operate at the confluence of scalability, performance, and innovation, working closely with cross-functional teams to deliver solutions that drive business success and enhance customer value.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

About the Role Join Ocado Group as a Reliability Engineer, where you will be pivotal in enhancing the uptime of our state-of-the-art autonomous mobile robots and cloud-based software systems used in warehouse automation. Key Responsibilities Perform in-depth analyses to assess the reliability and performance of our innovative products, identify potential failure modes, and recommend enhancements to improve product reliability. Customer Issue Resolution: Efficiently diagnose and troubleshoot issues reported by customers, providing swift and effective solutions to ensure satisfaction and minimize operational downtime. Technical Support: Act as the primary support contact for customer inquiries related to reliability and performance, delivering clear and concise guidance. Provide remote assistance to third-party technicians or work independently at customer sites to carry out maintenance, upgrades, and retrofitting activities. Root Cause Analysis: Investigate reported customer issues, conduct thorough root cause analyses on failures, and drive remediation efforts while collaborating effectively with design engineering, supply chain, and reliability teams. Documentation and Reporting: Accurately document technical findings, solutions, and customer interactions. Prepare detailed reports on reliability trends, issues, and recommendations for product enhancements or design modifications. Continuous Improvement: Engage proactively in the enhancement of customer support processes, tools, and knowledge bases. Contribute to the development of preventive maintenance strategies and best practices for reliability. Training and Knowledge Sharing: Deliver training and support to customer support teams on relevant topics, ensuring they possess the necessary skills to effectively address customer inquiries. Provide technical writing and subject-matter expertise for training documentation. About You Proven experience in addressing system performance issues and maximizing uptime for customers. A strong drive for solving complex problems with a commitment to identifying root causes. Experience in developing tools for monitoring performance across intricate systems. Ability to assist customers in troubleshooting hardware and software issues. Practical knowledge in reliability engineering principles and methodologies.

At Yotpo, we're at the forefront of revolutionizing trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and advocates. With deep integrations across the eCommerce landscape and the backing of over 30,000 global brands, Yotpo offers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable growth.As we innovate Yotpo's next-generation platform, we are also investigating how artificial intelligence can create smarter, more personalized eCommerce experiences. If you're passionate about leveraging AI technology alongside modern engineering practices, this position offers a unique opportunity to make a significant impact.In this role, you will be instrumental in developing and refining our platform, ensuring it is reliable, scalable, and serves as a robust foundation for subsequent product lines. You will face complex challenges, including constructing critical applications capable of efficiently managing large datasets and high data volumes.

ekobulgaria is seeking a dynamic and motivated Maintenance Engineer who is eager to advance their career within a multinational organization. This role offers a unique opportunity to acquire significant experience and expertise while actively participating in the daily operations and projects of the technical department.Key Responsibilities: Oversee and coordinate both preventive and corrective repair and maintenance activities related to the technological upkeep of Petrol Stations;Manage non-technological maintenance tasks (preventive and corrective) for Petrol Stations;Assist in coordinating small-scale renovations and repair projects;Process service requests from Petrol Stations through SAP, ensuring timely tracking and completion;Maintain updated permits and documentation pertinent to the Technical Department's operations;Develop and maintain a comprehensive database of equipment installed, modified, or repaired at the petrol stations;Review and assess contractors’ project proposals and schedules;Monitor, track, and report on-site work performed by vendors, ensuring compliance with contractual obligations and invoicing;Create efficient maintenance schedules and evaluate repair cost estimates;

Location: Sofia OfficeCompany: LivePerson Inc. About LivePerson LivePerson Inc. (NASDAQ: LPSN) helps leading brands connect with consumers through its Conversational Cloud platform. Companies such as HSBC, Chipotle, and Virgin Media use LivePerson to facilitate millions of interactions every month. The platform supports nearly a billion conversational exchanges monthly, using extensive datasets and advanced safety features to improve customer experience with Conversational AI. Role Overview The Senior Support Engineer serves as a technical expert for customers in the EMEA region. This role focuses on resolving complex technical issues, mentoring teammates, and acting as a bridge between customers and internal product teams. What You Will Do Address advanced technical concerns from customers across the EMEA region. Diagnose and resolve complex problems for global clients, aiming for high customer satisfaction. Take ownership of escalated support cases and resolve advanced technical challenges. Develop subject matter expertise in specific technical areas or platform features, and work with product developers to improve support tools and troubleshooting methods. Act as the main support liaison between customers, Product Management, Engineering/R&D, and other business units. Share customer feedback with development and service teams to address recurring issues. Mentor and train team members to handle technical escalations, reducing the need for further escalation. Analyze pain points and recurring issues, and help refine processes and requirements for better support tools and solutions. Lead or contribute to internal projects within the Support organization.

Devexperts is looking for an Application Support Engineer - Level 1 based in Sofia. This entry-level role centers on providing technical support for customers using the company’s applications. Role overview The position involves working directly with clients to resolve issues and answer questions. Timely troubleshooting and clear communication help ensure customers can use Devexperts’ products without interruption. What you will do Respond to customer inquiries about application functionality Troubleshoot technical problems as they arise Assist clients in navigating and using Devexperts’ software Requirements Interest in technical support and problem solving Strong communication skills Ability to work onsite in Sofia

Role Overview Coface is seeking a Telesales Support Specialist in Sofia. This position focuses on supporting the sales team and strengthening customer relationships by phone. The role plays a key part in customer acquisition and daily sales activities. What You Will Do Communicate with clients by phone to understand their needs Assist the sales team with client outreach and follow-up Support customer acquisition efforts through effective conversations Help ensure clients receive prompt and accurate information Location This role is based in Sofia.

Join Mercier Consultancy as a Finnish Player Support Specialist in our vibrant gaming department in Sofia, Bulgaria! This role is perfect for gaming enthusiasts eager to enhance the experience of our Finnish-speaking player community through exceptional support.As a Player Support Specialist, your primary responsibility will be to assist players with their queries, troubleshoot game-related issues, and foster a supportive gaming atmosphere. We are in search of dedicated individuals with outstanding communication skills and a strong commitment to customer service.Key ResponsibilitiesProvide outstanding support to Finnish-speaking players through email, chat, and social media channels.Identify and resolve technical issues, gameplay problems, and account queries.Keep accurate records of customer interactions and support cases in our database.Work collaboratively with cross-functional teams to address complex player inquiries effectively.Gather and communicate player feedback to the development team to drive continuous improvement.Create an inviting and supportive community for players.Stay informed about the latest gaming trends and developments related to our products.

Join Us in Empowering Wealth CreationAt trading212, we are redefining the landscape of trading and investing by crafting innovative products that resonate with users. Our commitment to excellence and rapid execution has been pivotal to our growth.Currently, we proudly support over 4.5 million clients, managing more than €30 billion in assets—an impressive reflection of the trust and scale we’ve achieved in just a few years.Your Role and ResponsibilitiesTake a comprehensive approach to problem-solving, integrating business challenges, service architecture, and the technological landscape into your solutions.Lead the full software development lifecycle (SDLC), from requirements gathering and design through coding, testing, deployment, and monitoring. You will own your code, ensuring it remains robust and optimized for enhancements when opportunities arise.Design for performance, scalability, and resilience, ensuring your code operates flawlessly in a demanding environment where downtime, latency, and data loss are unacceptable.Collaborate within small, autonomous teams with rapid release cycles, leveraging agile methodologies to maintain high velocity while preserving necessary processes.Engage in continuous learning and knowledge sharing within the team, as our growth is contingent on the company’s collective evolution and constructive feedback. What We Expect from YouA solid understanding of common communication protocols, with comfort in using HTTP, WebSockets, and AMQP, alongside the ability to discern appropriate application contexts.Experience with at least one widely-used web framework, regardless of programming language. Our technology-agnostic platform allows engineers to choose the most suitable language for specific tasks, balancing cutting-edge solutions with proven technologies.A strong grasp of RDBMS concepts, including indexing, transactions, isolation levels, and locking mechanisms, with the skills necessary to design high-performance databases.