Technical Support Agent - Italian Speaking

Join a dynamic team at the forefront of the Business Process Outsourcing (BPO) sector in Bulgaria! With over 3,500 dedicated professionals in Sofia and Plovdiv, our client stands as the largest employer in the industry nationwide and commands a strong global presence. They take pride in fostering a vibrant company culture where their employees are the heart of the organization, benefiting from exceptional professional growth opportunities in an innovative and energetic environment.As a First Level Technical Support Agent for Italian speakers, you will be part of an enthusiastic team dedicated to:Providing exceptional client serviceEnsuring outstanding customer experience and satisfactionIdentifying and addressing user needsAssisting with inquiries, product support, and troubleshooting via phone, email, and chat

Join Mercier Consultancy MD, a dynamic company located in the vibrant city of Sofia, as we seek enthusiastic Italian-Speaking Customer Service Representatives. This exciting role is perfect for individuals who thrive on delivering exceptional customer support and are fluent in Italian. You will have the opportunity to connect with customers, addressing their inquiries and ensuring a delightful experience.Key Responsibilities Effectively respond to customer inquiries via phone, email, and chat in Italian, providing assistance with product and service questions. Offer precise information regarding billing, accounts, and company policies. Guide customers through troubleshooting any issues they may face with products or services. Resolve customer complaints efficiently while ensuring high levels of satisfaction. Document all customer interactions in the CRM system for accurate record-keeping and follow-up. Work closely with internal teams to enhance service delivery and address customer feedback. Maintain up-to-date knowledge of the products and services offered to provide informed support.

Mercier Consultancy is excited to partner with Riot Games to offer a remarkable opportunity for an Italian-Speaking Player Support Specialist located in Sofia, Bulgaria, with fully covered relocation expenses! Join a prestigious global gaming company and take on a pivotal role in providing exceptional support to the Italian-speaking gaming community.As an Italian-Speaking Player Support Specialist, your primary responsibility will be to deliver top-notch assistance to players, efficiently resolving their issues and ensuring a pleasurable gaming experience. Your enthusiasm for gaming, paired with your outstanding communication abilities, will be instrumental in nurturing a vibrant and engaged gaming community.Key ResponsibilitiesDeliver superior support to Italian-speaking players through diverse channels such as email, chat, and social media.Thoroughly investigate and resolve gameplay, account, and technical issues with efficiency and effectiveness.Keep accurate records of player interactions and support tickets.Work collaboratively with cross-functional teams to address complex player inquiries and boost player satisfaction.Gather player feedback and relay it to Riot Games’ development teams for ongoing game enhancement.Encourage a welcoming and positive community through professional and empathetic engagement.Stay informed about the latest updates, features, and trends in Riot Games.Successful candidates will benefit from extensive relocation assistance to Sofia, Bulgaria.

Role Overview Mercier Consultancy Group is seeking an Italian Speaking Customer Expert to join the team. This position is remote, based in Sofia, Bulgaria, and includes a fully paid relocation package for moving to Greece. What You Will Do Communicate with customers in Italian, handling inquiries and resolving issues Deliver clear, helpful support and solutions Contribute to a positive customer experience Relocation Support Full relocation package provided for a smooth transition to Greece What We Value Proficiency in Italian Commitment to customer satisfaction Willingness to adapt to a new culture

Join the dynamic team at Mercier Consultancy as an Italian-Speaking Customer Solutions Consultant in Sofia, Bulgaria. We offer comprehensive relocation support to help you transition seamlessly into your new role. In this position, you will be responsible for delivering exceptional customer service and personalized solutions to our Italian-speaking clientele, ensuring their satisfaction and success.This is an exciting opportunity to work in a collaborative environment where you will handle client inquiries, troubleshoot issues, and provide tailored solutions that align with our clients' needs. As part of our team, you will enjoy career growth opportunities and a supportive atmosphere in Sofia.

Join Mercier Consultancy Group, a leading consultancy firm, as we seek enthusiastic Italian-speaking professionals to become part of our vibrant team in Sofia, Bulgaria! This is a remarkable opportunity for you to work abroad with fully covered relocation, while utilizing your Italian language skills in a multicultural environment. You will interact with clients, provide support across various business operations, and play a vital role in our company’s success.Key Responsibilities Engage with Italian-speaking clients, providing assistance and support across diverse services. Handle customer inquiries via phone, email, and chat, ensuring exceptional service quality. Perform administrative tasks related to client accounts and internal processes. Collaborate with team members to meet operational goals and enhance customer satisfaction. Accurately document and update client information in the company’s databases and CRM systems. Keep informed about company products, services, and industry trends to deliver precise information.

Join Mercier Consultancy MD and explore an exciting opportunity as an Italian-Speaking Customer Support Representative for a dynamic E-Commerce Platform, with the unique chance to work in picturesque Greece. This position is perfect for individuals who have a passion for e-commerce and are committed to delivering outstanding customer service. In this role, you will assist Italian-speaking customers by guiding them through their online shopping journey and addressing their inquiries with professionalism.Key Responsibilities Handle customer inquiries related to products, orders, shipping information, and returns through phone, email, and chat in Italian. Offer comprehensive information regarding product features, pricing, and promotions to enhance the customer shopping experience. Assist customers with modifications, cancellations, and tracking of orders. Address customer complaints promptly and effectively, ensuring a satisfying shopping experience. Record all customer interactions and feedback in the CRM system for future reference and follow-up. Collaborate with logistics and fulfillment teams to resolve any order-related issues and enhance service delivery. Stay informed about product offerings and e-commerce trends to provide relevant and timely assistance.

Join Mercier Consultancy as we seek dynamic and customer-focused Italian-Speaking Customer Service Representatives to be part of our team in Sofia, Bulgaria. We offer a robust relocation package to facilitate your move and ensure a smooth transition to your new role!In this pivotal position, you will serve as the initial point of contact for our Italian-speaking clientele. Your role will encompass addressing inquiries, resolving issues, and providing an exceptional service experience that fosters customer satisfaction and loyalty.Key ResponsibilitiesProvide exemplary customer service in both Italian and English through various communication channels.Respond promptly and professionally to customer inquiries, concerns, and requests.Maintain accurate records of all customer interactions within our CRM system.Work collaboratively with internal teams to ensure effective resolution of customer challenges.Collect and evaluate customer feedback to contribute to service enhancements.Stay updated on product offerings and organizational developments.Participate in ongoing training to refine your customer service skills.

Join our dynamic team at Sutherland by participating in our Internal Referral Program! We are looking for enthusiastic individuals who can refer their Italian-speaking friends for exciting career opportunities. If you are passionate about connecting talent with great jobs, this is your chance to make a difference.

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative for a leading automotive company based in Greece. This essential entry-level position involves providing exceptional support to our Italian-speaking clientele, addressing inquiries related to automotive products and services.Your proficiency in Italian will be crucial as you interact with customers concerning vehicle specifications, service appointments, and product features, ensuring they receive timely and accurate information. By delivering exemplary customer service, you will contribute to enhancing the overall customer experience within the automotive sector.Key ResponsibilitiesProvide high-quality customer service in Italian via phone, email, and chat for automotive inquiries.Assist customers with their inquiries regarding vehicle models, specifications, and availability.Manage service appointment scheduling and perform customer follow-ups.Professionally resolve customer complaints and issues in an efficient manner.Accurately document all customer interactions in our CRM system.Collaborate with the automotive team to ensure accurate and timely information is provided.Stay informed about automotive trends and product knowledge to serve clients effectively.

Join Mercier Consultancy MD as a German Speaking Support Agent and be part of Booking.com, a leader in the online travel industry. This exciting role allows you to work remotely while enjoying the vibrant lifestyle of Greece. You will assist German-speaking customers, ensuring they have a seamless experience when booking their travel accommodations.Key ResponsibilitiesDeliver outstanding customer support to German-speaking clients through phone, email, and live chat.Address inquiries regarding bookings, cancellations, and modifications with efficiency.Effectively resolve customer complaints to ensure satisfaction.Maintain accurate records of customer interactions in our CRM system.Collaborate with various departments to tackle complex inquiries and improve the overall customer experience.Stay informed about company policies, promotions, and travel regulations to provide accurate information to customers.

Join Mercier Consultancy Group as an Italian-Speaking Rent-a-Car Consultant and embark on a rewarding career with fully paid relocation to the beautiful city of Sofia, Bulgaria. If you are enthusiastic about providing exceptional customer service in a lively atmosphere, this position is tailored for you.In this role, you will support our Italian-speaking clientele throughout the car rental experience, ensuring their satisfaction and addressing their needs promptly.Key Responsibilities:Deliver outstanding customer service to Italian-speaking customers by efficiently managing inquiries, bookings, and ongoing support.Oversee the entire car rental process, including vehicle pick-ups, returns, and resolving customer issues.Conduct vehicle inspections and ensure rental terms are clearly communicated to clients.Collaborate with the operations team to ensure the availability of vehicles and maintain service excellence.Stay updated on fleet information, promotional offers, and company policies to provide accurate assistance to customers.

Join Mercier Consultancy as an Italian-Speaking Rent-a-Car Consultant in the vibrant city of Sofia! We are seeking a passionate and customer-oriented individual to enhance our team. This role comes with fully paid relocation, giving you the opportunity to embark on a rewarding career while enjoying the benefits of life in Bulgaria.In this position, you will serve our Italian-speaking clientele by addressing their car rental needs and facilitating a seamless rental experience. Your responsibilities will include managing customer inquiries, processing bookings, and maintaining open lines of communication throughout the rental process. Collaborating with various teams, you will ensure vehicle availability and prioritize customer satisfaction.Key Responsibilities Assist Italian-speaking customers with car rental reservations, modifications, and inquiries Provide comprehensive information on rental options, policies, and procedures Efficiently manage rental agreements and associated documentation Promptly and professionally resolve customer complaints or issues Work closely with fleet and operations teams to guarantee vehicle availability and maintenance Keep accurate records of customer interactions and transactions Support marketing initiatives and promotions aimed at Italian-speaking clients

Mercier Consultancy MD is growing in Sofia, Bulgaria and welcomes Italian-speaking professionals interested in relocating. This position includes a fully paid relocation package to help make the move as smooth as possible. Join a team that values collaboration and supports clients across Italy. What You Will Do Support and advise Italian-speaking clients by phone and email. Handle client questions, resolve issues, and maintain strong satisfaction levels. Manage administrative tasks for client accounts with accuracy and care. Work closely with colleagues to improve service processes and enhance the client experience. Keep up to date on company offerings and industry news to provide informed answers. Document client interactions and feedback to help drive ongoing improvements. Location and Relocation This role is based in Sofia, Bulgaria. Mercier Consultancy MD provides a fully paid relocation package for successful candidates.

Join Mercier Consultancy MD as an Italian-Speaking Customer Service Representative and be part of a pioneering Health Tech company! If you are enthusiastic about health technology and dedicated to delivering exceptional customer support, this position is perfect for you. In this role, you will engage with customers in Italian, answering their questions and helping them navigate innovative health tech solutions seamlessly.Key Responsibilities Address customer inquiries related to health tech products and services through phone, email, and chat in Italian. Deliver precise information regarding product features, benefits, and troubleshooting strategies. Assist customers with account management, subscription queries, and technical issues concerning health applications. Effectively resolve customer complaints, ensuring high levels of satisfaction and trust. Maintain a record of all customer interactions in the CRM system for accurate tracking and follow-up. Collaborate with internal teams to improve service delivery and meet customer needs effectively. Stay informed about advancements in health tech and company services to provide relevant and knowledgeable support.

Join Mercier Consultancy's dynamic gaming department as an Italian Player Support Specialist in Sofia, Bulgaria! In this key role, you will serve as the main support contact for our Italian-speaking gaming community, providing exceptional assistance and ensuring an outstanding gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a warm and supportive environment for our users. We are seeking enthusiastic individuals with outstanding communication skills and a strong commitment to player satisfaction.Responsibilities Deliver exemplary support to Italian-speaking players via email, chat, and social media channels. Investigate and resolve technical issues, gameplay inquiries, and account-related concerns. Accurately document player interactions and support tickets in our customer relationship management system. Collaborate with cross-functional teams to effectively address complex player challenges. Gather and communicate player feedback to the development team for ongoing service improvements. Contribute to nurturing a vibrant and engaging gaming community. Stay updated on the latest gaming trends and product innovations.

Join Mercier Consultancy MD as an Italian-Speaking Rent-a-Car Consultant and embrace a remarkable career opportunity with fully covered relocation to the beautiful city of Sofia, Bulgaria! This role is perfect for individuals passionate about providing exceptional customer service and looking to thrive in an exciting and dynamic environment.As a Rent-a-Car Consultant, your primary responsibility will be to assist Italian-speaking clients in fulfilling their car rental needs, ensuring a seamless and enjoyable experience throughout their travels.Key Responsibilities:Deliver exemplary customer service to Italian-speaking customers, addressing inquiries and managing reservations efficiently and courteously.Oversee the entire rental process, from vehicle pick-up to return, guaranteeing smooth transactions and high customer satisfaction.Perform vehicle inspections and clearly communicate rental agreements and conditions to clients.Collaborate closely with the operations team to ensure vehicle availability and maintain high service standards.Stay informed about the fleet and current promotions to provide customers with relevant and insightful information.

Role Overview Mercier Consultancy MD is hiring a Hungarian Speaking Customer Agent. This remote role is based in Miskolc, Borsod-Abaúj-Zemplén, Hungary, with full relocation support to Sofia, Bulgaria. The position suits Hungarian speakers interested in working with international clients and supporting customers across multiple channels. Main Responsibilities Deliver customer support in Hungarian by phone, email, and chat. Respond to questions, handle complaints, and resolve issues efficiently. Record all customer interactions accurately in the CRM system. Work with other teams to improve service and customer experience. Keep current on company products, policies, and industry developments. Relocation Support This position includes a fully paid relocation package to Sofia, Bulgaria.

Become a vital part of our vibrant team dedicated to delivering exceptional technical support to our corporate clients and end users via chat. In this role, you will efficiently resolve inquiries while adhering to our high standards of service, ensuring customer satisfaction is always at the forefront of your efforts.Your key responsibilities include:Responding promptly and professionally to customer queries through chat.Identifying and troubleshooting technical issues effectively.Guiding users with clear, step-by-step solutions.Escalating unresolved issues to the appropriate teams as needed.Keeping accurate records of customer interactions.Striving for excellence in customer satisfaction.

Mercier Consultancy is hiring a Danish-speaking Customer Support Agent for its fintech operations. This role is based in Sofia, Bulgaria, with a relocation package provided to help new team members settle in smoothly. Role Overview Support Danish-speaking customers as they navigate fintech products and services. The position centers on troubleshooting issues, answering questions, and ensuring each interaction leaves clients feeling supported and confident in their financial tools. The work directly impacts customer satisfaction and the reputation of Mercier Consultancy in the financial services sector. Main Responsibilities Provide support to Danish-speaking customers through phone, email, and chat channels Respond to questions about fintech products and services Identify, investigate, and resolve technical problems, or escalate complex cases when needed Document all customer interactions accurately in the support system Work with internal teams to resolve issues promptly Keep up to date with developments in fintech to better assist customers Maintain a customer-focused approach in every conversation Relocation Support A comprehensive relocation package is available for those moving to Sofia for this position.