Technical Project Manager | Remote Position with US/EST Hours

Sutherland is on the lookout for an insightful and results-driven Technical Project Manager to spearhead client launches. Join our dedicated team of professionals, where your expertise in infrastructure project management and client onboarding will be pivotal to our success.Key Responsibilities:Lead multiple project activities for onboarding major clients and transitioning existing clients to new products and services.Demonstrate strong organizational, facilitation, and leadership skills to meet both client and Sutherland standards.Manage procurement processes and utilize tools such as Ariba.Employ project management software and collaboration tools like Smartsheet, SharePoint, and Webex.Bring expertise in Networking (VPN, Connectivity, Access Control), IVR, Telecom, and associated technologies.Desired Skills:Experience in BPO infrastructure and technology operations is highly preferred.In-depth knowledge of Genesys Platforms or similar technologies is essential.Experience with Coral Active or equivalent universal agent desktop solutions, and familiarity with WebRTC is advantageous.Proficient in deploying Cisco UCCE (Unified Contact Center Enterprise) and its components.Knowledge of OCI, Azure, Google Cloud, GKE, or related technologies is a plus.Project Management Duties:Ensure effective communication throughout all project phases.Manage IT, Telecom, and Development teams to fulfill voice, omnichannel, and data requirements.Identify, assess, and mitigate project risks while addressing issues as they arise.Document and fulfill specific requirements for new product launches and manage significant change requests.Create operational contingency plans for programs and assist the business development team in expanding accounts.Maintain a zero-client escalation rate by establishing regular meeting cadences and collaboration efforts.Prepare and present relevant project documentation and presentations.

Join Playtech as a Business Project Manager and take the lead on exciting projects that drive innovation and efficiency. In this dynamic role, you will oversee project management activities, coordinating with cross-functional teams to ensure successful delivery within set timelines and budgets.Your expertise will be instrumental in identifying project requirements, managing stakeholder expectations, and implementing best practices to enhance project performance. If you are a proactive leader, passionate about project management and looking to make a significant impact, we want to hear from you!

About the Role Experian is hiring a Senior Project Manager for a maternity cover contract in Sofia. This role leads key projects, keeping operations on track and ensuring delivery meets expectations during the cover period. Main Responsibilities Plan, execute, and complete projects within set deadlines and budgets Define project scope, objectives, and deliverables Lead cross-functional teams to achieve project goals Maintain clear communication with stakeholders throughout each project phase What We’re Looking For Extensive experience in project management Strong leadership skills Excellent communication abilities Proven ability to deliver projects successfully Location Sofia Contract Type Maternity cover

Technical Accounting Manager Sofia, Bulgaria | Office-firstAt SumUp, we empower small businesses with intuitive and innovative financial tools. Every day, millions of merchants around the globe leverage our technology to accept payments, manage their finances, and expand their businesses. Our talented Sofia-based Finance team consists of over 450 professionals who support operations across 37 markets worldwide.We are seeking a dynamic Technical Accounting Manager with robust IFRS expertise to serve as the technical accounting authority across the organization. You will collaborate closely with Controlling, Accounting, FP&A, Legal, and senior finance leadership to guarantee precise reporting, standardized accounting practices, and scalable governance.This is a hands-on role with significant impact, merging technical accounting proficiency with cross-functional collaboration, providing an opportunity to influence SumUp's global accounting policies.

The OpportunityJoin AJW Group, a global leader in the aviation industry specializing in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. As a vital member of our Power By The Hour team, you will play a key role in managing customer relations, fostering long-term partnerships, and ensuring the delivery of top-notch services.This role is perfect for individuals who excel in dynamic environments and are dedicated to providing outstanding customer service. We are particularly interested in candidates with a background in the aviation supply chain, particularly in PBH programs or component support.Your Responsibilities:Manage customer requirements through detailed technical research, market analysis, and data interrogation.Support the order fulfillment process, including negotiations, vendor quality approvals, and system processing.Collaborate with internal teams to ensure timely delivery and accurate identification of core components.Oversee warranty claims, RMA processes, credit notes, and off-core returns.Maintain effective communication with customers and vendors, including conducting contractual review meetings.Monitor performance metrics against customer KPIs and SLAs, providing regular reports.Prepare and present operational data both internally and to clients.Investigate and resolve customer queries utilizing quality systems to promote continuous improvement.

Role overview Netcracker Technology Corp. seeks a Technical Manager to join its telecoms sector team in Sofia, Bulgaria. This position leads a group of skilled professionals dedicated to delivering tailored solutions for telecom clients. What you will do Guide and support a technical team throughout project delivery phases Collaborate closely with clients to address their requirements Contribute to achieving successful outcomes for each project Location This role is based in Sofia, Bulgaria.

Role overview Ergomed is seeking a Pharmacovigilance Project Manager based in Sofia. This position leads important projects that focus on drug safety and risk management. The role collaborates with various teams to ensure compliance and maintain high standards in pharmacovigilance operations. What you will do Oversee project timelines and deliverables for pharmacovigilance initiatives Coordinate with cross-functional teams to support drug safety activities Manage communication with stakeholders throughout each project Ensure all work meets regulatory and quality requirements

Join our dynamic team at PSI as a full-time Project Expense Management Coordinator. We are seeking dedicated and skilled professionals who are eager to contribute to our mission of delivering high-quality services in the research industry.Office-based in Sofia, BulgariaKey ResponsibilitiesReview and process expense reports from various PSI entities, ensuring compliance with our standards and those of our clients.Generate accrual reports for study passthrough costs.Provide detailed cumulative passthrough reports and advance reconciliations to Project Teams regularly or upon request.Conduct final reconciliations of project passthrough costs at project closure or termination.Assist with various administrative and clerical tasks as needed.

Your RoleAs a Project Manager, you will lead the planning, execution, and monitoring of specific project segments, ensuring optimal conditions for team performance and achievement of production goals.Your Daily AdventureOWN A KEY COMPONENT OF GAME DEVELOPMENTOversee production and facilitate communication with various stakeholders, both internal and external.ENGAGE IN STRATEGIC AND TACTICAL PLANNING & TAKE OWNERSHIPManage planning and track progress against established benchmarks.TRACK PROGRESS, PROVIDE REGULAR UPDATES, AND FORECAST DEVIATIONSMaintain ongoing communication with project stakeholders and ensure timely follow-ups.CONDUCT REGULAR QUALITY REVIEWS OF COMPLETED WORKVerify that outputs meet project standards and quality expectations.IDENTIFY AND ASSESS RISKS AND PROJECT PRIORITIESPropose alternative solutions and monitor their implementation.SERVE AS A BRIDGE BETWEEN STAKEHOLDERSEnsure alignment and effective execution of activities across the project.CULTIVATE A COLLABORATIVE ENVIRONMENT WITH OTHER MANAGERSMotivate and inspire team members while fostering creativity and teamwork.

Join Sopra Steria as a Consultant in our Project Management Office and leverage your German language skills to support diverse projects. You will be part of a dynamic team focused on delivering high-quality project management solutions to our clients. Your role will involve coordinating project activities, assisting in project planning, and ensuring successful project execution.

Join Experian as a Project Support Officer in Sofia! In this fixed-term role, you will play a crucial part in supporting project management activities, ensuring efficient communication, and maintaining project documentation. If you are organized, detail-oriented, and passionate about contributing to impactful projects, we want to hear from you!

As the payment processing landscape undergoes rapid transformation, businesses increasingly seek reliable and strategic partners to fuel their growth.Introducing Nuvei, a dynamic Canadian fintech company dedicated to enhancing the business operations of clients worldwide. With our modular, adaptable, and scalable technology, we empower leading enterprises to accept next-generation payments, provide diverse payout options, and take advantage of services in card issuing, banking, risk, and fraud management. By connecting businesses with their customers across over 200 markets, with local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods, Nuvei equips customers and partners with the tools and insights necessary for success both locally and globally through a single integration.At Nuvei, our core values drive us, and we thrive on tackling complex challenges. We are committed to the continuous enhancement of our product offerings and providing unmatched customer service. We are constantly on the lookout for exceptional talent to join us on our exciting journey!The Role:As a member of the Operations team, you will serve as the primary liaison for internal communication with Incident Problem Management, the Operations Control Center (OCC), and various customer-facing teams. The Technical Incident Response Analyst will be responsible for crafting and disseminating timely and accurate internal communications regarding the status of events, incidents, and critical outages affecting client-facing environments. This role demands a solid understanding of incident response, outstanding communication skills, and the capacity to distill technical information into clear, concise messages for both internal and external stakeholders.Key Responsibilities:Incident CommunicationAct as the primary point of contact for internal communications related to production incidents and outages.Work collaboratively with IPM and OCC to gather precise, real-time information regarding incident scope, impact, and resolution progress.Ensure consistent and timely updates are communicated throughout the incident lifecycle.Documentation and ReportingCreate official business summaries and internal incident statements.Draft external-facing documents for clients, including Incident Reports (IR) and Root Cause Analysis (RCA) reports.Maintain comprehensive incident records, including timelines, actions taken, decisions made, and final resolutions.Develop, update, and maintain internal documentation and support procedures to ensure teams have access to current and precise processes.Stakeholder EngagementCollaborate with internal teams such as Customer Support, IT, Product Development, and Operations to provide clear and regular updates on incident status and resolution progress.Establish and nurture strong working relationships with key internal and external stakeholders to ensure effective communication and collaboration.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

Join our dynamic team at Louis Dreyfus Company as an HR Project & Program Specialist. In this role, you will be responsible for supporting HR initiatives and programs that enhance employee experience and foster a positive workplace culture. You will work closely with various stakeholders to ensure the successful implementation and management of HR projects.

As a Technical Analyst at Hitachi Solutions, you will play a crucial role in analyzing and interpreting complex technical data to support our business operations. You will collaborate with cross-functional teams to design, implement, and improve systems and processes that enhance operational efficiency and effectiveness.Your expertise will be key in identifying technical requirements, troubleshooting issues, and ensuring seamless integration of technology solutions. We are looking for a detail-oriented individual with a passion for technology and a desire to drive innovation.

We are seeking a dedicated IT Delivery Manager to spearhead the successful delivery of software projects from inception to completion. Utilize your project management skills to meet project objectives, ensuring both client satisfaction and team success. You will be contributing to a large-scale, high-visibility platform tailored for optimal performance, availability, and scalability, managing a substantial volume of documents within a distributed, cloud-based environment.YOUR ROLE:Oversee project delivery activities in partnership with technical leaders, project teams, and stakeholders.Maintain communication with stakeholders throughout the project lifecycle.Empower your team by fostering engagement, motivation, and personal development among all members.Act as a mentor to cultivate a collaborative, high-performing work environment.Manage team capacity, allocate resources effectively, and facilitate the evolution of team structure over time.Leverage Agile project management tools to plan, organize, and monitor project activities.Collaborate with the team to develop realistic roadmaps and challenge estimates when necessary.Track project and budget progress, ensuring deliverables are completed on schedule and within scope.Ensure documentation aligns with both internal and client standards.Evaluate and manage change requests while maintaining control over project goals and scope.Our roles emphasize in-person collaboration to enhance teamwork, learning, and relationship-building with clients, colleagues, and communities. As an employer, we strive to be flexible to accommodate your specific work/life needs.

Role overview Playtech is looking for a Technical Delivery Specialist to join its Customer Support team in Sofia. The role centers on providing technical support and assisting clients with resolving their issues quickly and effectively. Building lasting client relationships and communicating clearly are key parts of this position. What you will do Provide technical support to clients, responding to their questions and technical concerns Collaborate with customers to help ensure their satisfaction Share solutions and updates in a clear and professional manner Troubleshoot and resolve technical problems as they come up Requirements Interest in technology and customer service Strong communication and problem-solving abilities Enjoyment of helping others and working as part of a team This position is based in Sofia and involves supporting Playtech’s clients directly as part of a collaborative team.

Join our dynamic team at inetum2 as a ServiceNow ITOM Technical Consultant. In this pivotal role, you will leverage your expertise in IT Operations Management (ITOM) to deliver high-quality solutions that improve our clients' IT infrastructure and operational efficiency. You will collaborate with cross-functional teams to gather requirements, design solutions, and implement best practices on the ServiceNow platform.

Role overview inetum2 is seeking a Senior ServiceNow Technical Consultant based in Sofia. This position centers on designing, building, and deploying ServiceNow solutions that help streamline business processes and support operational efficiency. What you will do Develop and implement ServiceNow solutions customized for client requirements Collaborate with clients and internal teams to gather needs and translate them into technical designs Troubleshoot complex ServiceNow issues and provide expert guidance on platform best practices Support the ongoing improvement of existing ServiceNow implementations Requirements Significant hands-on experience working with the ServiceNow platform Strong problem-solving abilities and close attention to detail Track record of delivering high-quality service in a collaborative environment Comfort adapting to shifting priorities as needed Location This role is based in Sofia.

Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.Key ResponsibilitiesDeliver technical support to Dutch-speaking clients via phone, email, and chat.Effectively troubleshoot and resolve hardware and software issues.Document technical issues and solutions within our support system.Guide clients on best practices and optimal use of our products.Collaborate with technical teams to escalate and address complex issues.Participate in ongoing training to enhance product knowledge and technical skills.Gather and analyze client feedback to provide insights for service enhancement.