Technical Delivery Specialist

Role overview Playtech is looking for a Technical Delivery Specialist to join its Customer Support team in Sofia. The role centers on providing technical support and assisting clients with resolving their issues quickly and effectively. Building lasting client relationships and communicating clearly are key parts of this position. What you will do Provide technical support to clients, responding to their questions and technical concerns Collaborate with customers to help ensure their satisfaction Share solutions and updates in a clear and professional manner Troubleshoot and resolve technical problems as they come up Requirements Interest in technology and customer service Strong communication and problem-solving abilities Enjoyment of helping others and working as part of a team This position is based in Sofia and involves supporting Playtech’s clients directly as part of a collaborative team.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

At Mercier Consultancy, we are thrilled to announce a career opportunity for a Flemish Front Office Technical Support Specialist based in Sofia, Bulgaria. This role offers a hybrid working model, allowing you the flexibility to work both remotely and on-site. As the main point of contact for our Flemish-speaking clients, you will play a vital role in delivering top-notch technical support and assistance for our diverse range of products and services.In this position, you will directly interact with clients to help troubleshoot and resolve a variety of technical issues. Your fluency in Flemish will be essential for ensuring client satisfaction and fostering strong relationships.Key Responsibilities Provide technical assistance to Flemish-speaking clients via phone, email, and chat Troubleshoot and resolve hardware and software-related technical problems Document client interactions and solutions accurately in our support system Advise clients on best practices and optimal usage of our products Collaborate with technical teams to escalate complex issues when necessary Engage in ongoing training to continuously enhance your technical expertise and support capabilities Collect client feedback and insights to help improve our service offerings

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

Bolt is looking for a Sales Specialist to join the Bolt Food team in Sofia, Bulgaria. This position centers on working directly with restaurant partners throughout the city. Key responsibilities include helping new restaurant partners get started on the platform and supporting their move to an Account Manager. The role aims to deliver a smooth onboarding experience for every partner. What you will do Engage with restaurant partners in Sofia to guide them through the onboarding process Facilitate the handover of partners to Account Managers Support the growth of Bolt Food’s network in the local market Team and collaboration This role offers the chance to work alongside colleagues from around the world and contribute to a food delivery platform that is expanding rapidly.

Join Delivery Hero as a Commercial Specialist and be a vital part of our dynamic team in Sofia! We are looking for passionate individuals who are eager to contribute to our mission of becoming the leading global online food ordering and delivery service. In this full-time position, you will engage with various stakeholders, analyze market trends, and support the development of commercial strategies that enhance our business operations.

Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.Key ResponsibilitiesDeliver technical support to Dutch-speaking clients via phone, email, and chat.Effectively troubleshoot and resolve hardware and software issues.Document technical issues and solutions within our support system.Guide clients on best practices and optimal use of our products.Collaborate with technical teams to escalate and address complex issues.Participate in ongoing training to enhance product knowledge and technical skills.Gather and analyze client feedback to provide insights for service enhancement.

Join our dynamic Delivery team in Sofia as a Courier Operations Specialist! In this pivotal role, you will be instrumental in enhancing, scaling, and optimizing our courier fleet, ensuring a seamless experience for our couriers, customers, and restaurant partners.About UsWith over 200 million customers across more than 50 countries, Bolt stands as one of the fastest-growing technology companies in Europe and Africa. Our success is attributed to our talented team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to transform cities into spaces for people, not cars, and we need your expertise to help us achieve this vision!About the RoleIn this role, you will collaborate with cross-functional teams and external partners to drive courier acquisition, onboarding, retention, and maintain operational excellence daily. This opportunity allows you to make a significant impact in a rapidly growing, tech-driven environment.

Become a vital part of our vibrant team dedicated to delivering exceptional technical support to our corporate clients and end users via chat. In this role, you will efficiently resolve inquiries while adhering to our high standards of service, ensuring customer satisfaction is always at the forefront of your efforts.Your key responsibilities include:Responding promptly and professionally to customer queries through chat.Identifying and troubleshooting technical issues effectively.Guiding users with clear, step-by-step solutions.Escalating unresolved issues to the appropriate teams as needed.Keeping accurate records of customer interactions.Striving for excellence in customer satisfaction.

As a Technical Analyst at Hitachi Solutions, you will play a crucial role in analyzing and interpreting complex technical data to support our business operations. You will collaborate with cross-functional teams to design, implement, and improve systems and processes that enhance operational efficiency and effectiveness.Your expertise will be key in identifying technical requirements, troubleshooting issues, and ensuring seamless integration of technology solutions. We are looking for a detail-oriented individual with a passion for technology and a desire to drive innovation.

We are seeking a dedicated IT Delivery Manager to spearhead the successful delivery of software projects from inception to completion. Utilize your project management skills to meet project objectives, ensuring both client satisfaction and team success. You will be contributing to a large-scale, high-visibility platform tailored for optimal performance, availability, and scalability, managing a substantial volume of documents within a distributed, cloud-based environment.YOUR ROLE:Oversee project delivery activities in partnership with technical leaders, project teams, and stakeholders.Maintain communication with stakeholders throughout the project lifecycle.Empower your team by fostering engagement, motivation, and personal development among all members.Act as a mentor to cultivate a collaborative, high-performing work environment.Manage team capacity, allocate resources effectively, and facilitate the evolution of team structure over time.Leverage Agile project management tools to plan, organize, and monitor project activities.Collaborate with the team to develop realistic roadmaps and challenge estimates when necessary.Track project and budget progress, ensuring deliverables are completed on schedule and within scope.Ensure documentation aligns with both internal and client standards.Evaluate and manage change requests while maintaining control over project goals and scope.Our roles emphasize in-person collaboration to enhance teamwork, learning, and relationship-building with clients, colleagues, and communities. As an employer, we strive to be flexible to accommodate your specific work/life needs.

Technical Accounting Manager Sofia, Bulgaria | Office-firstAt SumUp, we empower small businesses with intuitive and innovative financial tools. Every day, millions of merchants around the globe leverage our technology to accept payments, manage their finances, and expand their businesses. Our talented Sofia-based Finance team consists of over 450 professionals who support operations across 37 markets worldwide.We are seeking a dynamic Technical Accounting Manager with robust IFRS expertise to serve as the technical accounting authority across the organization. You will collaborate closely with Controlling, Accounting, FP&A, Legal, and senior finance leadership to guarantee precise reporting, standardized accounting practices, and scalable governance.This is a hands-on role with significant impact, merging technical accounting proficiency with cross-functional collaboration, providing an opportunity to influence SumUp's global accounting policies.

Join Mercier Consultancy as a Dutch-Speaking iRobot Support Specialist in the vibrant city of Sofia, Bulgaria. This exciting role comes with a fully covered relocation package, providing you with a unique opportunity to grow your career in an international setting.In your capacity as a Dutch-Speaking iRobot Support Specialist, you will deliver exceptional technical and customer support to our Dutch-speaking clientele utilizing iRobot products. You will take charge of troubleshooting technical problems, resolving issues, and ensuring a seamless customer experience through efficient and effective communication.Key ResponsibilitiesDeliver outstanding support to Dutch-speaking iRobot customers through phone, email, and chat channels.Diagnose and resolve hardware and software challenges associated with iRobot products.Advise customers on optimal product usage and maintenance techniques.Accurately record support interactions within the CRM system.Work collaboratively with technical teams to escalate and resolve intricate issues.Enhance support documentation and resources to improve customer interactions.Maintain high customer satisfaction levels and foster positive relationships with clients.

Join our dynamic team at inetum2 as a ServiceNow ITOM Technical Consultant. In this pivotal role, you will leverage your expertise in IT Operations Management (ITOM) to deliver high-quality solutions that improve our clients' IT infrastructure and operational efficiency. You will collaborate with cross-functional teams to gather requirements, design solutions, and implement best practices on the ServiceNow platform.

Role overview inetum2 is seeking a Senior ServiceNow Technical Consultant based in Sofia. This position centers on designing, building, and deploying ServiceNow solutions that help streamline business processes and support operational efficiency. What you will do Develop and implement ServiceNow solutions customized for client requirements Collaborate with clients and internal teams to gather needs and translate them into technical designs Troubleshoot complex ServiceNow issues and provide expert guidance on platform best practices Support the ongoing improvement of existing ServiceNow implementations Requirements Significant hands-on experience working with the ServiceNow platform Strong problem-solving abilities and close attention to detail Track record of delivering high-quality service in a collaborative environment Comfort adapting to shifting priorities as needed Location This role is based in Sofia.

Role overview Netcracker Technology Corp. seeks a Technical Manager to join its telecoms sector team in Sofia, Bulgaria. This position leads a group of skilled professionals dedicated to delivering tailored solutions for telecom clients. What you will do Guide and support a technical team throughout project delivery phases Collaborate closely with clients to address their requirements Contribute to achieving successful outcomes for each project Location This role is based in Sofia, Bulgaria.

As the payment processing landscape undergoes rapid transformation, businesses increasingly seek reliable and strategic partners to fuel their growth.Introducing Nuvei, a dynamic Canadian fintech company dedicated to enhancing the business operations of clients worldwide. With our modular, adaptable, and scalable technology, we empower leading enterprises to accept next-generation payments, provide diverse payout options, and take advantage of services in card issuing, banking, risk, and fraud management. By connecting businesses with their customers across over 200 markets, with local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods, Nuvei equips customers and partners with the tools and insights necessary for success both locally and globally through a single integration.At Nuvei, our core values drive us, and we thrive on tackling complex challenges. We are committed to the continuous enhancement of our product offerings and providing unmatched customer service. We are constantly on the lookout for exceptional talent to join us on our exciting journey!The Role:As a member of the Operations team, you will serve as the primary liaison for internal communication with Incident Problem Management, the Operations Control Center (OCC), and various customer-facing teams. The Technical Incident Response Analyst will be responsible for crafting and disseminating timely and accurate internal communications regarding the status of events, incidents, and critical outages affecting client-facing environments. This role demands a solid understanding of incident response, outstanding communication skills, and the capacity to distill technical information into clear, concise messages for both internal and external stakeholders.Key Responsibilities:Incident CommunicationAct as the primary point of contact for internal communications related to production incidents and outages.Work collaboratively with IPM and OCC to gather precise, real-time information regarding incident scope, impact, and resolution progress.Ensure consistent and timely updates are communicated throughout the incident lifecycle.Documentation and ReportingCreate official business summaries and internal incident statements.Draft external-facing documents for clients, including Incident Reports (IR) and Root Cause Analysis (RCA) reports.Maintain comprehensive incident records, including timelines, actions taken, decisions made, and final resolutions.Develop, update, and maintain internal documentation and support procedures to ensure teams have access to current and precise processes.Stakeholder EngagementCollaborate with internal teams such as Customer Support, IT, Product Development, and Operations to provide clear and regular updates on incident status and resolution progress.Establish and nurture strong working relationships with key internal and external stakeholders to ensure effective communication and collaboration.

Join our dynamic team at inetum2 as a Senior ServiceNow Technical Consultant / Developer. In this pivotal role, you will leverage your extensive experience in ServiceNow to design, develop, and implement innovative solutions that enhance our clients' operational efficiency. You will collaborate with cross-functional teams to gather requirements, define project scopes, and deliver high-quality outcomes that exceed expectations.As a Senior Consultant, your expertise will guide the technical direction of projects, ensuring adherence to best practices and industry standards. You will also be responsible for mentoring junior developers, providing them with the support they need to grow and excel in their careers.

Experian is seeking a Service and Billing Specialist with German language skills to join the team in Sofia. This position centers on supporting clients by handling billing inquiries and addressing customer concerns. Role overview This role involves managing a range of billing questions and ensuring clients receive clear, accurate responses. Strong communication in German is essential, as much of the work involves direct interaction with customers. What you will do Respond to billing-related inquiries from clients Resolve customer issues with a focus on accuracy and clarity Support a smooth and positive experience for every client Requirements Fluency in German Experience with customer service and billing processes Strong problem-solving and communication skills

Join a dynamic team at the forefront of the Business Process Outsourcing (BPO) sector in Bulgaria! With over 3,500 dedicated professionals in Sofia and Plovdiv, our client stands as the largest employer in the industry nationwide and commands a strong global presence. They take pride in fostering a vibrant company culture where their employees are the heart of the organization, benefiting from exceptional professional growth opportunities in an innovative and energetic environment.As a First Level Technical Support Agent for Italian speakers, you will be part of an enthusiastic team dedicated to:Providing exceptional client serviceEnsuring outstanding customer experience and satisfactionIdentifying and addressing user needsAssisting with inquiries, product support, and troubleshooting via phone, email, and chat