About the job
Join Mercier Consultancy MD and elevate your career in an exciting role designed for Swedish-speaking professionals! This position not only allows you to work in the dynamic city of Sofia but also comes with a fully funded relocation package. You'll be a part of a passionate team, delivering exceptional service to clients while immersing yourself in Bulgaria's rich culture and history.
Key Responsibilities
- Engage with Swedish-speaking clients through phone, email, and live chat, providing tailored solutions to their inquiries.
- Support various customer service and administrative tasks, ensuring excellence in service delivery.
- Accurately document client interactions and maintain comprehensive records in our CRM system.
- Work collaboratively with different teams to enhance the client experience and streamline operations.
- Remain informed about our products, services, and industry trends to offer valuable insights to clients.
- Contribute to team initiatives aimed at improving service quality and client satisfaction.

