SOS Hotline Support Guide at bunq | Sofia, Bulgaria

At bunq, we are not merely constructing a bank; we are revolutionizing the way individuals experience financial liberty. We firmly believe that our users deserve prompt and dependable assistance during urgent situations, providing them with complete peace of mind. As an SOS Hotline Support Guide, you will be the reassuring presence in challenging moments, embodying our philosophy of ownership, clarity, and trust restoration when it matters most Embrace OwnershipIn the role of SOS Hotline Support Guide, you will be pivotal in managing critical user interactions, ensuring their safety, security, and tranquility. This role transcends mere script-following; you will be a vital lifeline Immediately take charge of our 24/7 SOS Hotline, serving as the initial point of contact and mastering crisis de-escalation techniques to guide users from distress to a sense of security.Act as a definitive source of truth by employing strong analytical and investigative abilities to troubleshoot intricate issues, uncover root causes, and provide swift, conclusive solutions.Effortlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience while keeping the complexities behind the scenes hidden.Detect, analyze, and escalate systemic problems encountered, serving as our first line of defense to safeguard our entire user base and avert future issues.

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

Role Overview At bunq, the Senior Experience Support Guide helps shape how users experience support. This role focuses on delivering quick, reliable, and thoughtful assistance, always aiming for real solutions rather than short-term fixes. By combining empathy with efficiency, the guide builds genuine trust with users. The position also involves improving support processes, making smart use of AI, and helping the team perform at its best. Main Responsibilities Deliver support that meets high standards for both speed and quality of resolution. Investigate issues thoroughly, looking for root causes and implementing lasting solutions. Continuously improve support operations by streamlining workflows and refining escalation paths, including the use of automation where it makes sense. Apply AI tools and analyze data to increase efficiency and anticipate user needs. Coach and mentor junior team members, sharing knowledge and raising overall team performance. Communicate complex topics in clear, reassuring language that matches bunq’s tone. Ensure every interaction demonstrates empathy, personal responsibility, and a strong commitment to excellent service. Location This position is based in Sofia, Bulgaria.

At bunq, we are dedicated to providing our users with a seamless and stress-free banking experience, all while ensuring their funds are safeguarded against fraud. As a Fraud Operations Analyst, you will play a pivotal role in identifying and addressing suspicious activities, ensuring user protection at every touchpoint, and maintaining compliance with regulatory standards.Your responsibilities will encompass managing fraud cases, navigating complex situations, and devising innovative strategies to enhance our processes for a safer banking environment.Key ResponsibilitiesAct as a fraud prevention detective, employing your investigative and problem-solving skills to shield our users from fraudulent activities.Monitor potential risks by leveraging your expertise in fraud detection and prevention to stay ahead of threats.Engage with empathy and strong communication skills to deliver exceptional support in every interaction.

Join bunq as a Learning & Performance Specialist, where you will have the opportunity to create and lead innovative training programs that empower our employees to reach their full potential. You will take charge of identifying skill gaps, developing effective training solutions, and measuring their impact through data analysis Your ResponsibilitiesDesign, implement, and continually enhance comprehensive training programs tailored to bunq's unique culture.Facilitate engaging workshops and hands-on training sessions aimed at fostering real behavioral change.Evaluate the effectiveness of training initiatives and utilize insights to drive continuous improvement Refine existing internal processes or develop new methodologies to elevate employee performance and professional growth.

Join bunq’s Mass Get Shit Done Day in Sofia or Istanbul to explore a future in Payment Operations. This one-day event offers a chance to experience bunq’s culture, work alongside the team, and show where your strengths fit best. The event is designed as a step toward a full-time position at bunq. We value what sets each candidate apart. Throughout the day, the team collaborates with participants to match individual skills with areas where they can make the most impact. Open Roles Cards Experience Guide: Address card payment issues such as declines, unexpected charges, and refunds. Oversee chargebacks with accuracy and keep users updated throughout the process. This position calls for analytical thinking, empathy, and a solid understanding of card payments to provide reliable support and foster user trust. Payment Experience Guide: Tackle payment challenges involving SEPA and SWIFT transfers. Investigate each situation carefully to deliver clear, dependable solutions. This role fits detail-focused problem solvers who want to make a difference in users’ financial experiences. Event Dates and Deadlines Istanbul: May 21 (Apply by May 16) Sofia: June 2 (Apply by May 23)

Join the vibrant team at Mercier Consultancy as a Romanian Player Support Specialist within our gaming department in Sofia, Bulgaria! In this vital role, you will be the primary support representative for our Romanian-speaking gaming community, dedicated to delivering outstanding assistance and creating memorable gaming experiences.As a Player Support Specialist, you will address player inquiries, troubleshoot game-related concerns, and foster a positive community atmosphere. We seek passionate gaming enthusiasts with excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver exceptional support to Romanian-speaking players through email, chat, and social media platforms.Resolve technical issues, answer gameplay queries, and handle account-related inquiries.Maintain thorough documentation of customer interactions within our support system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback and relay it to the development team for continuous product enhancement.Contribute to creating a welcoming and engaging gaming community.Stay up-to-date with the latest gaming trends and updates relevant to our offerings.

Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

Join Mercier Consultancy MD, a dynamic and expanding organization, as we seek enthusiastic Estonian-speaking professionals to enhance our customer support team in Sofia, Bulgaria. This unique opportunity not only offers a challenging and fulfilling career but also includes a fully paid relocation package, allowing you to immerse yourself in the rich culture and vibrant lifestyle of Bulgaria's capital.Key Responsibilities Provide outstanding customer service to Estonian-speaking clients, ensuring their needs are met with professionalism. Efficiently manage inquiries related to our diverse range of products and services. Perform administrative duties and maintain precise records in our internal systems. Work collaboratively with team members to deliver an exceptional customer experience. Be adaptable to changing processes and actively participate in continuous improvement initiatives.

Join Mercier Consultancy as we provide an exceptional opportunity for German-speaking professionals looking to work in the beautiful city of Sofia, Bulgaria. Enjoy a fully paid relocation while you embrace Bulgaria's rich culture and contribute your language skills in a dynamic and fulfilling work environment.Key ResponsibilitiesDeliver outstanding customer service in German, addressing inquiries and concerns via phone, email, and chat.Support clients with a range of tasks, including account management, providing product information, and troubleshooting.Work collaboratively with team members to ensure a seamless customer experience across all service platforms.Keep precise records of customer interactions in our CRM system to enable effective communication and follow-ups.Engage in market research to stay informed about industry trends and enhance service offerings based on customer insights.Attend training sessions to continuously develop your product and service knowledge.

Mercier Consultancy proudly partners with Riot Games to present an enticing opportunity for a Spanish-Speaking Player Support Specialist located in Sofia, Bulgaria, complete with full relocation assistance! Immerse yourself in a globally renowned gaming company dedicated to enhancing player experiences across the globe.As a Spanish-Speaking Player Support Specialist, you will play a pivotal role in delivering top-notch support to Spanish-speaking gamers, swiftly and professionally addressing their inquiries and concerns. Your enthusiasm for gaming and exceptional communication talents will be crucial in nurturing a vibrant and supportive player community.Key ResponsibilitiesProvide outstanding support to Spanish-speaking players across multiple channels including email, chat, and social media.Diagnose and resolve technical, gameplay, and account-related issues efficiently and accurately.Document and maintain precise records of all player interactions and support cases.Work collaboratively with cross-functional teams to tackle complex player issues and enhance overall player satisfaction.Collect and communicate player feedback to Riot Games’ development teams for ongoing product enhancement.Promote a positive, inclusive, and supportive gaming community through professional and empathetic communication.Stay informed about the latest Riot Games products, updates, and trends in the gaming industry.Successful candidates will benefit from full relocation support to Sofia, Bulgaria.

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

Polish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible. What We Look For Fluent Polish language skills Strong communication abilities Interest in relocating to Sofia Relocation Support Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia. If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.

Are you ready to start an exciting new chapter in Bulgaria? Mercier Consultancy MD is delighted to present a fantastic opportunity for German-speaking professionals to join our team in Sofia, with all relocation expenses fully covered! We are on the lookout for dynamic individuals who are eager to provide exceptional customer service and immerse themselves in the rich and vibrant Bulgarian culture.Key Responsibilities Deliver outstanding customer support to our German-speaking clients through various communication channels, including phone, email, and chat. Proactively address customer inquiries and concerns with a solutions-oriented mindset, ensuring the highest level of service. Assist clients by providing product information, service guidance, and detailed instructions as necessary. Work collaboratively with internal teams to guarantee seamless service delivery and uphold customer satisfaction. Accurately document customer interactions and feedback in our CRM system. Stay updated on company services and developments to provide the best assistance to clients.

Swedish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring fluent Swedish speakers for roles based in Sofia, Bulgaria. These positions offer the chance to work in an international setting and build a career with a supportive team. Relocation Support Relocation expenses to Sofia are fully covered. The company provides assistance throughout the move to help new team members settle in smoothly.

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

Mercier Consultancy MD is thrilled to offer exceptional career opportunities for Romanian-speaking professionals in the vibrant city of Sofia, Bulgaria. This is an outstanding opportunity to embark on a fulfilling career in a fast-paced and innovative environment while immersing yourself in the rich culture of Bulgaria's capital. The company provides a fully covered relocation package, making this an ideal chance for those looking to make a significant life change.We are in search of enthusiastic individuals fluent in Romanian who can engage effectively with Romanian-speaking clients and contribute to diverse business operations.Key Responsibilities:Engage with Romanian-speaking clients, offering assistance and efficiently resolving inquiries.Support various business functions, including customer service, sales, technical support, or administration based on the role assigned.Collaborate with international teams to ensure smooth operations and deliver exceptional service.Accurately and efficiently manage documentation and reporting tasks.Participate in ongoing training and development initiatives to enhance your professional skills.

Join Mercier Consultancy and embark on an extraordinary journey as we open up exciting positions for Icelandic-speaking professionals in the heart of Sofia, Bulgaria! This remarkable opportunity features a fully covered relocation package, enabling you to immerse yourself in Bulgaria's rich culture while utilizing your linguistic talents in a vibrant workplace. As a valued member of our team, you will deliver exceptional service and support to our Icelandic-speaking clientele.Key Responsibilities Deliver exceptional customer service to Icelandic-speaking clients through various communication channels including phone, email, and chat. Assist clients with their inquiries, bookings, and any challenges they may face, ensuring a seamless experience. Maintain detailed and accurate records of customer interactions and transactions in our CRM system. Work collaboratively with internal teams to enhance customer satisfaction and efficiently resolve escalated issues. Stay updated about our services and local insights to offer valuable information and recommendations to clients. Participate in team meetings and actively contribute ideas for enhancing our customer service processes.